IST 3110 Final study guide

Which of the following technological advancements have NOT led to enhancements of AI?

QR codes

_________ are AI-enabled crimes of high concern to experts.

SCADA attacks

________ is a cloud-based ERP system.

SaaS

________ is an advantage of the buy option.

Time

________ is a structured combination of data and a computer algorithm that produces answers.

Traditional programming

The team in the scrum approach is a cross-functional team of about seven people.

True

experts are moderately concerned with data poisoning

True

________ decide what data should be stored in an organization's data warehouse.

Users

The entire business analytics process starts with ________.

a business problem

________ is a disadvantage of cloud-based ERP systems.

control

________ is a disadvantage of ERP.

cost

If a company wants to write some computer code, it would choose to ________.

customize a prewritten application

ERP II systems are ________ systems.

interorganizational

Businesses use customer ________ to create highly individualized offers that customers are more likely to accept.

intimacy

You would use optimization or simulation for ______ analytics.

prescriptive

The leading ERP software vendor is _________.

sap

Adding functions after the project has been initiated causes ________.

scope creep

______ is an example of natural language processing.

siri

In the ________ component of SCM, organizations choose suppliers to deliver the goods and services they need to create their product or service.

source

________ refers to erratic shifts in orders up and down the supply chain.

the bullwhip effect

Data silos are often associated with ________.

the development of one or a few related analytics applications.

With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options.

vanilla

Generative adversarial network systems are used in applications such as _____.

video analysis

A call center is a ________.

CIC

________ systems are important because customers are ________ powerful than ever; these systems put the intimacy back into customer service.

CRM; more

________ is a user-centered approach to application development that increases the chances of successful adoption of the project by keeping the user's needs front and center.

Design Thinking

________ is an informational role.

Disseminator

________ is a decisional role.

Disturbance handler

________ is a capability of dashboards that highlights deviations larger than certain thresholds.

Exception reporting

Only one person can update a TPS at a time.

False

The internal segment of the supply chain is distribution takes place.

False

The purpose of prescriptive analytics is to tell decision makers what will happen in the future.

False

You validate the model in the intelligence phase of the IDC.

False

________ CRM systems are interactive systems that enable organizations to conduct communications related to sales, marketing, and customer service activities through portable devices for the purpose of building and maintaining relationships with its customers.

Mobile

_____ is NOT a statistical tool used for predictive analytics.

Multidimensional analysis

Smart factories do NOT use _____.

Big Data

________ is when a business sells a group of products or services together at a lower price than their combined individual prices.

Bundling

________ CRM systems provide effective and efficient interactive communication with the customer throughout the entire organization.

Collaborative

________ development is closely linked with the idea of web services and service-oriented architectures.

Component-based

Facebook's facial recognition is an example of ________.

Computer vision

__________ can perform two basic operations: 1) identifying previously unknown patters and 2) predicting trends and behaviors.

Data mining

________ analytics answers the question "what has happened".

Descriptive

Validation of the model and answering the question "what are my options" occur in the ________ phase of the IDC.

Design

________ conversion is the least expensive.

Direct

A(n) _____ pricing strategy allows businesses to offer flexible prices for the product and services they offer.

Dynamic/Flexible

Distribution portals automate the business process involved in purchasing or procuring products between a single buyer and multiple suppliers.

False

ERP systems are easy to implement and cost effective.

False

Expert systems and neural networks are used primarily for structured decisions.

False

If human experts can explain their entire reasoning process, an expert programmer can automate that process with computer code.

False

JIT shifts excess inventory to suppliers.

False

Which of the following is not true?

In order to be effective IS systems need to be owned by the organization itself.

________ is an application of AI that provides systems with the ability to automatically learn and improve from experience without being explicitly programmed.

Machine learning

________ involves customizing the product in response to a customer request.

Make-to-order

________ is the number of shares of the company's stock outstanding multiplied by the price per share of the stock.

Market capitalization

________ is the ability of information systems to work with text the way that humans do.

Natural language processing

Your company decides to implement SAP in the United States before implementing it in Canada. This is an example of ________ conversion.

Pilot

________ measures management's effectiveness in generating profits with its available assets by dividing the net income generated by a project by the average assets invested in the project.

ROI

________ learning is a type of machine learning in which the system learns to achieve a goal in an uncertain, potentially complex environment.

Reinforcement

One of the leading ERP software vendors is ________.

SAP

You are a jeweler who wants to make sure you have the maximum number of diamonds for sale. You notice that the number of diamonds available drops more when the size is relevant versus when the color is relevant. By comparing these factors, you are conducting a(n) _____ analysis.

Sensitivity

___ CRM systems use social media technology and services to enable organizations to engage their customers in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent manner.

Social

________ decisions deal with routine and repetitive problems.

Structured

A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.

TPS

Which of the following is NOT an interorganizational system?

TPS

ERP helps get rid of information silos caused by FAIS.

True

Generative adversarial networks perform well in applications where filling in missing or incomplete data may be required.

True

Machine learning is an application of artificial intelligence (AI) that provides systems the ability to automatically learn and improve from experience without being explicitly programmed.

True

The IT steering committee ensure that employees have the IT resources they need to do their jobs.

True

The bullwhip effect refers to erratic shifts in order up and down the supply.

True

The correct order of the IDC is intelligence, design, choice, and implementation.

True

________ is a business strategy in which a company purchases its ________ suppliers to ensure that its essential supplies are available as soon as the company needs them.

Vertical integration; upstream

________ analysis attempts to predict the impact of changes in the assumptions (input data) on the proposed solution.

What-if

________ is an advantage of cloud-based ERP systems.

access

You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report.

drill-down

________ is a benefit of ERP.

flexibility

Robo-advisors are used in finance for ______.

insurance and risk management

Organizations typically invest in cloud-based ERP systems because they are ________.

less expensive

Amazon uses a _________-end CRM system because it ________.

low; recommends products to returning customers

____ is an application of AI that provides systems with the ability to automatically learn and improve from experience without being explicitly programmed.

machine learning

The push model is also called ________ which means the production process begins with a ________.

make-to-stock; forecast

A(n) ___ is a set of nodes that work in parallel to simulate the way the human brain works, although in greatly simplified form.

neural network

Labeling spam emails as safe is called data ________ and experts consider it a ________ concern AI-enabled crime.

poisoning; moderate

The ________ process originates in the warehouse department and ends in the warehouse department.

production

EDI increases _________.

productivity

You are an executive working for a Fortune 500 company. You want to see how your company is performing compared to other businesses in your industry and you want to see how your marketing campaigns are performing. You would look at the ____ wall in the management cockpit.

red

In the ________ component of SCM, supply chain managers create a responsive and flexible network for receiving defective, returned, or excess products back from their customers, as well as for supporting customers who have problems with delivered products.

return

As the CEO of Widget Inc., you get a monthly report on the percentage of orders going through e-commerce. This is a(n) ________ report.

routine

Current AI systems are considered __ AI.

weak