ITC 761 Exam 1 Chapter 2

According to the chapter case, which of the following statements about Cisco's IX5000 telepresence system is not true?

A six-seat IX500 system costs about $500,000

You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?

An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes

CKO

Which of the following types of system would you use to manage relationships with your customers

CRM

Which of the following is a routine question that might be answered by an MIS system

Compare planned to actual sales for each quarter

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

DSS

The four major types of enterprise applications are

ERP, SCM, CRM, and KMS

Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS system

ESS

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators

ESS

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years

ESS

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution

ESS

Which of the following is a firm's CPO responsible for?

Ensuring that the company complies with existing data privacy laws

Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management

Enterprise Applications

Which of the following is an example of a cross-functional business process

Fulfilling a customer order

Which of the following statements is not true?

In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT

Which of the following statements regarding IBM Notes is not true?

It began as an e-mail and messaging client.

Which of the following statements about the NFL's Player Tracking system, as described in the chapter case, is not true?

It was primarily designed to increase sales of food and beverage

An ESS supports which of the following

Long-range planning activities of senior management

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories

MIS

If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why

MIS

Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules

MIS

The term management information systems refers to a specific category of information systems serving:

Middle Management Functions

Which of the following statements about collaboration is not true

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

A(n) ________ is typically a major source of data for other systems

TPS

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system

TPS

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations

Time Zones

Telepresence technology is primarily designed to

allow employees to share ideas and plans in real time

All of the following job categories are expected to grow over the next eight years except

computer programmers

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise

e-business

Using the Internet to buy or sell goods is called:

e-commerce

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers

extranet

Which of the following is not a business benefit of collaboration

improved compliance with government regulations

Order fulfillment involves all of the following business processes except

making customers aware of the product

Producing a bill of materials is a business process in which of the following functional areas?

manufacturing and production

The ________ function is responsible for making sure customers are aware of the company's products

sales and marketing

Which level of the organization is an ESS specifically designed to serve

senior management

All of the following are capabilities of enterprise social networking tools except:

supply chain management

Which of the following job categories is expected to experience the most growth over the next eight years

system analysts

All of the following are reasons for the increased business focus on collaboration and teamwork, except for:

the need for more effient work hierachy

All of the following are examples of business intelligence systems except a system that

tracks the flows of materials in a factory

is a collaboration tool that supports remote (different place), synchronous (same time) collaboration

video conferencing

allows you to communicate with avatars using text messaging

virtual world