ITC 761 Exam 1 Chapter 2
According to the chapter case, which of the following statements about Cisco's IX5000 telepresence system is not true?
A six-seat IX500 system costs about $500,000
You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?
An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes
CKO
Which of the following types of system would you use to manage relationships with your customers
CRM
Which of the following is a routine question that might be answered by an MIS system
Compare planned to actual sales for each quarter
Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?
DSS
The four major types of enterprise applications are
ERP, SCM, CRM, and KMS
Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS system
ESS
Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators
ESS
Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years
ESS
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution
ESS
Which of the following is a firm's CPO responsible for?
Ensuring that the company complies with existing data privacy laws
Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management
Enterprise Applications
Which of the following is an example of a cross-functional business process
Fulfilling a customer order
Which of the following statements is not true?
In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT
Which of the following statements regarding IBM Notes is not true?
It began as an e-mail and messaging client.
Which of the following statements about the NFL's Player Tracking system, as described in the chapter case, is not true?
It was primarily designed to increase sales of food and beverage
An ESS supports which of the following
Long-range planning activities of senior management
A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories
MIS
If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why
MIS
Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules
MIS
The term management information systems refers to a specific category of information systems serving:
Middle Management Functions
Which of the following statements about collaboration is not true
Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
A(n) ________ is typically a major source of data for other systems
TPS
To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system
TPS
Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations
Time Zones
Telepresence technology is primarily designed to
allow employees to share ideas and plans in real time
All of the following job categories are expected to grow over the next eight years except
computer programmers
In ________, digital technology and the Internet are used to execute the major business processes in the enterprise
e-business
Using the Internet to buy or sell goods is called:
e-commerce
Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers
extranet
Which of the following is not a business benefit of collaboration
improved compliance with government regulations
Order fulfillment involves all of the following business processes except
making customers aware of the product
Producing a bill of materials is a business process in which of the following functional areas?
manufacturing and production
The ________ function is responsible for making sure customers are aware of the company's products
sales and marketing
Which level of the organization is an ESS specifically designed to serve
senior management
All of the following are capabilities of enterprise social networking tools except:
supply chain management
Which of the following job categories is expected to experience the most growth over the next eight years
system analysts
All of the following are reasons for the increased business focus on collaboration and teamwork, except for:
the need for more effient work hierachy
All of the following are examples of business intelligence systems except a system that
tracks the flows of materials in a factory
is a collaboration tool that supports remote (different place), synchronous (same time) collaboration
video conferencing
allows you to communicate with avatars using text messaging
virtual world
