ITM - SCM ch 8

What does supply chain management involve? A. The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency B. The management of information flows between and among stages in a supply chain to maximize total supply chain costs C. The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability D. None of the above

C. the management of information flows between & among activities in a supply chain to maximize total supply chain effectiveness & profitability

Two challenges in supply chain

Complexity = the move towards globalization is increasing complexity in the supply chain Cost =can cost millions of dollars for the software and millions more for implementing the system

What helps organizations reduce inventory investments, while improving customer satisfaction? A. Supply chain event management B. Selling chain management C. Collaborative engineering D. Collaborative demand planning

D. collaborative demand planning

Which of the below metrics represents the frequency of inventory replacement? A. Back order B. Inventory cycle time C. Customer order cycle time D. Inventory turnover

D. inventory turnover

In which of the five basic supply chain activities do you manufacture products and create production schedules? A. Plan B. Source C. Deliver D. Make

D. make

Which of the following ensures supply chain cohesion by automating the different activities of the supply chain? A. Bullwhip effect B. Demand planning systems C. Supply chain planning systems D. Supply chain execution systems

D. supply chain execution systems

What are the 5 basic supply chain activities?

Plan, source, make, deliver, return

Business models

A conceptual framework that expresses the underlying economic logic and system that prove how a business can deliver value to customers at an appropriate cost & money

What are the common supply chain metrics included?

back order, inventory cycle time, customer order cycle time, and inventory turnover

Dell model is?

one of the largest PC manufactures, sells directly to customers, bypassing retailers, and passes on savings. -less inventory and faster deliveries than its competitors

What does business models specify?

what value to offer customers and which customers to provide this value to, how the business will organize and operate, focus attention on how all the essential components fit into a complete system

Dell rules

you can't customize every order for every customer, pre configured models that can't be changed - retailers recommend specific models to customers, so the channel cannot be bypassed

Which of the below metrics represents an unfilled customer order for a product that is out of stock? A. Back order B. Inventory cycle time C. Customer order cycle time D. Inventory turnover

A. back order

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain? A. Bullwhip effect B. Demand planning systems C. Supply chain planning systems D. Supply chain execution systems

A. bullwhip effect

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand? A. Plan B. Source C. Deliver D. Return

A. plan

What increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events? A. Supply chain event management B. Selling chain management C. Collaborative engineering D. Collaborative demand planning

A. supply chain event management

Where would you find the suppliers' suppler in a typical supply chain? A. Upstream B. Downstream C. In the middle D. Not in the supply chain

A. upstream

Which of the following generates demand forecasts using statistical tools and forecasting techniques? A. Bullwhip effect B. Demand planning system C. Supply chain visibility D. Supply chain execution system

B. demand planning system

Where would you find the customers' customer in a typical supply chain? A. Upstream B. Downstream C. In the middle D. Not in the supply chain

B. downstream

What can effective and efficient supply chain management systems enable an organization to accomplish? A. Increase the power of its buyers B. Increase its supplier power C. Increase switching costs to increase the threat of substitute products or services D. All of the above

B. increase its supplier power

Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer? A. Back order B. Inventory cycle time C. Customer order cycle time D. Inventory turnover

B. inventory cycle time

What automates order processes from initial customer inquiry to final product delivery? A. Supply chain event management B. Selling chain management C. Collaborative engineering D. Collaborative demand planning

B. selling chain management

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials? A. Plan B. Source C. Deliver D. Return

B. source

What allows an organization to reduce product development costs? A. Supply chain event management B. Selling chain management C. Collaborative engineering D. Collaborative demand planning

C. collaborative engineering

Which of the following is not one of the five basic components of supply chain management? A. Plan B. Source C. Cost D. Deliver

C. cost

Which of the below metrics represents the agreed upon time between the purchase of a product and the delivery of the product? A. Back order B. Inventory cycle time C. Customer order cycle time D. Inventory turnover

C. customer order cycle time

In which of the five basic supply chain activities do you plan for the transportation of goods to customers? A. Plan B. Source C. Deliver D. Return

C. deliver

Which of the below represents the bullwhip effect? A. Organizations know about employee events triggered downstream in the supply chain B. Customers receive distorted product demand information regarding sales information C. Distorted product-demand information ripples from one partner to the next throughout the supply chain D. The ability to view all areas up and down the supply chain

C. distorted product-demand information ripples from one partner to the next throughout the supply chain

Which of the following uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory? A. Bullwhip effect B. Demand planning systems C. Supply chain planning systems D. Supply chain execution systems

C. supply chain planning system

What is the ability to view all areas up and down the supply chain in real time? A. Bullwhip effect B. Demand planning software C. Supply chain visibility D. Supply chain execution software

C. supply chain visibility