ITS 381 ch 7/8
Which of the following is the process of using prior projects to compare and set quality standards for processes and results?
Benchmarking
You have been assigned as the Project Manager for a new project that involves deployment of a new software application to all your organization's users. You're trying to acquire your project team and resources. Which of the following will not serve as a tool/technique to acquire the resources?
Benchmarking
Which of the following contract types presents the greatest risk to the buyer?
Cost-reimbursable
Your team members have just completed training on specialized equipment. This is one of the work results you've gathered and recorded. Which of the following outputs of the Direct and Manage Project Work process does this describe?
Deliverable
Through which process group are resources acquired?
Executing
Which of the following power types relies on the influencer's position?
Legitimate
You have been assigned as the project manager for a new project that involves the development of a new interface for your existing time management system. You know that developers are available in the organization, and you would like to use them. However, the program manager thinks that an outside company needs to be engaged to complete this development. Which of the following will help you convince the project manager to use the internal resources?
Make-or-buy analysis
Which of the following describes the key benefit of the Direct and Manage Project Work process?
Provides overall management of the project work and deliverables, thereby improving the probability of success
Which of the following best describes the direct conflict resolution technique?
Pushing one's viewpoint at the expense of others
Which of the following conflict resolution techniques requires both parties to give up something to reach a solution?
Reconcile
These two conflict resolution techniques are known as lose-lose techniques.
Smoothing and withdrawal
Which of the following best describes the performing stage of the team development model, developed by Tuckman?
Team is functioning as a well-organized unit and work through their issues smoothly.
A project manager is carrying out activities associated with the Develop Team process. What result will these activities produce?
Team performance assessments
You are in need of procuring several tons of pea gravel for a construction. You'll need the vendor to provide a bid for the pea gravel on a specific date and time and that's one of the requirements included in the procurement document package you are reviewing. Who creates the procurement document package?
The buyer
You are the project manager for a cable service provider. Your project team is researching a new service offering. They have been working together for quite some time and are in the performing stage of team development. A new member has been introduced to the team. Which of the following statements is true?
The team will start all over again with the forming stage.
All of the following are true regarding power types except for which one?
The use of punishment power should be avoided and never used.
Recognition and rewards are important parts of team interaction. They are both formal ways of recognizing and promoting desirable behavior. Which of the following statements is not true regarding these parts of team motivation?
These are an input of the Develop Team process.
All of the following statements are true regarding the Develop Team process except for which one?
This process is concerned with developing and training teams, not individuals.
Raw observations and measurements identified while carrying out activities associated with the project work describe what?
Work performance data
You have been hired as a contract project manager for Grapevine Vineyards. Grapevine wants you to design an Internet wine club for its customers. Customers must register before being allowed to order wine over the Internet so that legal age can be established. You know this project will require new hardware and an update to some existing infrastructure. You will have to hire an expert to help with the infrastructure assessment and upgrades. You also know that the module to verify registration must be written and tested using data from Grapevine's existing database. This new module cannot be tested until the data from the existing system is loaded. You are going to hire a vendor to perform the programming and testing tasks for this module to help speed up the project schedule. The vendor will be reimbursed for all their costs, and you want to use a contract type that will allow you to give the vendor a little something extra if you are satisfied with the work they do. You know all of the following apply in this situation except for which one?
You'll use an FPIF contract for the programming vendor.
Four people are responsible for establishing cost of quality theories. Crosby and Juran are two of them, and their theories are __________________, respectively.
zero defects and fitness for use
Click to select the stages of team development, and drag them into the correct order
1 Forming: All the members are brought together, introduced, and told the objectives of the project 2 Storming: Team members become confrontational with each other, as they're competing for position and control on the project 3 Norming: Team members are comfortable with their positions in the team, and they begin to deal with project problems instead of people problems 4 Performing: Teams end up and team members are productive and effective 5 Adjourning: The team breaks up after the work is completed
All of the following statements are true regarding the Plan Resource Management process except for which one?
A RAM (or RACI chart) is an output of this process that allows you to see all the people assigned to an activity.
Fill in the blanks by selecting the appropriate terms from the lists.
A contract is a compulsory agreement between two or more parties and is used to acquire products or services from outside the organization. Fixed-price contracts are used for well-defined projects with a high value to the company, and cost-reimbursable contracts are used for projects with uncertainty and large investments early in the project life.
Which theorist suggested that humans have five basic needs arranged in hierarchical order?
Abraham Maslow
You are a project manager for a network cabling project for your organization. Your project team consists of six full-time employees and three contractors. They all have worked together before on a previous project a year ago but you are new to the team. According to the question, which of the following is true?
According to Tuckman-Jensen, they will start with the forming stage of team development.
According to which theory, people get motivated by the need for success, power, or affiliation?
Achievement Theory
You're the project manager for an Online dating services website. You're working on an updated Internet site that will display pictures as well as short bios of prospective users. You've just completed your project team assignments including the project team directory and published the resource calendar. In which process are you working?
Acquire Resources
All of the following are stages of the Tuckman-Jensen team development model except for which one?
Acting
Ron knows that he can lean on his most senior engineer, John, to inspire a sense of camaraderie within the team. According to the Achievement Theory, what need motivates John?
Affiliation
You are the project manager for an organization and you're leading a new project with a new project team. You want to establish the management of the project team as soon as possible since this is a new project team. You'll need to gather six inputs for this project management process. Which of the following is not one of the six inputs for managing the project team?
Approved change request
You are a senior project manager working at a manufacturing plant that produces components used by the aviation industry. You are in the process of implementing finalized modifications. What key information will you need to successfully complete the associated activities?
Approved change requests
You are the project manager for the Heart of Texas casual clothing company. Your company is introducing a new line of clothing called Black Sheep Ranch Wear. You will outsource the production of this clothing line to a vendor. The vendor has requested a procurement SOW. All of the following statements are true except for which one?
As the purchaser, you are required to write the procurement SOW.
During a change control meeting, the project sponsor takes suggestions and recommendations on the latest change request from the other three committee members, who all voted to accept the change request. The sponsor votes to reject the change, which is accepted as the final decision. What type of leadership style does the sponsor use?
Autocratic
During a planning meeting, two architects debated which site should serve as a backup location, if the new solution fails. The project manager attempted to facilitate resolution, to no avail. As the conversation became heated, the project manager noted the time and moved on to the next agenda item. Which conflict resolution technique did the project manager use?
Avoid
Management is examining your project and comparing it with a project that was recently finished in the organization. The previous project is somewhat similar to your project though your project scope is larger. Management is creating a rule for your project that you must match the past project's performance. Specifically, you expect your project to have a cost performance index of .97 or better, a schedule performance index of .95 or better, and a cost variance of less than five percent of your total budget. By using the past model as a guide, what quality planning approach is management using to set goals for your project?
Benchmarking
Who developed the model that defines the stages of a team's development?
Bruce Tuckman
You are the project manager for the Heart of Texas casual clothing company. Your company is introducing a new line of clothing called Black Sheep Ranch Wear. You will outsource the production of this clothing line to a vendor. Your legal department has recommended you use a contract that reimburses the seller's allowable costs and builds in a bonus based on the vendor achieving the performance criteria they've outlined in their memo. Which of the following contract types will you use?
CPIF
You are the project manager for BB Tops, a nationwide toy store chain. Your new project involves creating a prototype display at several stores across the country. You are hiring a contractor for portions of the project. The contract stipulates that you'll pay all allowable costs and a 6 percent fee over and above the allowable costs at the end of the contract. Which of the following describes this contract type?
CPPC
Click to select the outputs of the Manage Team process
Change requests Project management plan updates (resource management plan, schedule baseline, cost baseline) Project documents updates (issue log, lessons learned register, project team assignments) Enterprise environmental factors updates
A project manager struggled to resolve an issue occurring between two team members who could not agree on a design for the device being built through a project. The project manager consulted with the sponsor, who insisted that the project manager continue facilitating discussions to tease out the facts in order to identify the right solution to the problem. What type of conflict resolution technique is the sponsor insisting to be used?
Collaborate
Kaylee, a risk manager, and Alyssa, a project manager, work for a top healthcare company. During a tense moment, they have a heated debate on how a risk should be treated. They decide to get the sponsor's viewpoint and reach consensus after further discussion. What conflict resolution technique did they use?
Collaborate
Which conflict resolution technique offers project managers the best option for resolution?
Collaborate/problem solve
You are a new Project Manager that has been entrusted with a project to develop a machine which produces auto components. You have put together your project team and have begun executing your project. Recently, a conflict arose between two of your team members about a feature that will be incorporated in the design of the machine. Which of the following is the most appropriate technique to resolve this conflict?
Collaborating
A project manager gearing up for a large-scale go-live event meets with the project sponsor to brainstorm ways of ensuring a smooth event. The sponsor encourages the project manager to spare no expense and to fly in the most critical resources to the main site where activities will occur. What technique is the sponsor recommending that the project manager should use?
Colocation
Which of the following techniques is defined in the statement given below?"It is a technique where a project team is placed in a single place where they can work in a face-to-face environment to enhance their ability to perform as a team."
Colocation
You are a new Project Manager that has been entrusted with a software development project. As this is a very crucial project with multiple teams involved, you would like to make sure that the communication between the teams is maximized and is efficient. Which of the following will contribute most to that effect?
Colocation
Your team is split between two buildings on either side of town. As a result, the team isn't very cohesive because the members don't know each other very well. The team is still in the storming stage because of the separation issues. Which of the following should you consider?
Colocation
Your virtual project team consists of 12 people in the same building you're located in, plus 4 people from the West Coast office, 2 people from the Kansas City office, and 6 people from the London office. Different members work different hours from all the other offices. Additionally, not all of the resources in your building are available at the same time during the day. Three of those 12 team members work swing shift hours. Which of the following should you use to capture the availability information for these resources and potential future resources, as well as their capabilities and skills?
Composite resource calendar
You've noticed that your CIO shows all the signs of being a good leader. All of the following options are true regarding leaders except for which one?
Concerned with issues such as controls, budgets, policies, and procedures
Avoiding, accommodating, reconciling, directing, and problem-solving are all considered to be types of what?
Conflict resolution
Indicate if each of the given statements about change request actions is true or false
Contingency plans and risk responses are examples of corrective actions. FALSE Corrective actions are taken to get the anticipated future project outcomes to align with the project management plan. TRUE Preventive actions include anything that will reduce the potential negative impacts of risk events if they occur. TRUE
You are a project manager for a large construction project. Within the project, you are working with several vendors to complete different phases of the construction. Your client has asked you to arrange for some of the materials that a vendor need to install next week in the project to be changed. According to the change management plan, what subsystem will need to manage this change request?
Contract
You are the project manager for a computer upgrade project. You and the vendor are in dispute over the deliverables the vendor has to provide and configure. What document can best describe how you and the vendor are to proceed if there is a claim against the vendor?
Contract
Holly is the project manager for an interior design project of an office building. The project calls for new carpet, painted color scheme, sound-proof doors, and furniture. During an inspection, Holly notices that some of the doors are swinging out from offices and into hallways. She checks the project plan and confirms that the doors are to swing into offices, not into the hallways. She gathers the installers and shows them the problem and asks them to fix the problem. The installers agree and go about reinstalling the doors to be in compliance with the project requirements. This is an example of what?
Corrective action
Sally is a project manager who works at Galactic Kidz. While managing the execution of the project team's work, she notices that two critical activities are delayed and decides to speak to the project sponsor. What action should Sally and the project sponsor take?
Corrective action
You are a project manager for a growing dairy farm business. It offers organic dairy products regionally and is expanding its operations to the West Coast. It is in the process of purchasing and leasing dairy farm businesses to get operations underway. You are in charge of the network operations part of this project. An important deadline that depends on the successful completion of the testing phase is approaching. You've detected some problems with your hardware in the testing phase and discover that the hardware is not compatible with other network equipment. You take corrective action and exchange the hardware for more compatible equipment. Which of the following statements is true?
Corrective action is taken here to make sure the future project outcomes are aligned with the project management plan.
Project execution is all about getting the work done. To execute the project tasks, however, you must have four things to help guide this process. Which one of the following is not an input to directing and managing the project work?
Corrective and preventive actions
Which of the following statements is true regarding the cost of quality in the Plan Quality Management process?
Cost of quality is a tool and technique of this process, and it is an internal failure cost.
Which of the following contract types is described in the statement given below?"The seller is reimbursed for all allowable costs for performing the contract work and receives a fixed fee payment which is calculated as a percentage of the initial estimated project costs."
Cost plus fixed fee
Which of the following contracts should you use for projects that have a degree of uncertainty and require a large investment early in the project life cycle?
Cost reimbursable
Which of the following contracts a user can use for projects that have a degree of uncertainty and require a large investment early in the project life cycle?
Cost-reimbursable
You are a project manager for Xylophone Phonics, which writes and develops children's software programs that teach basic reading and math skills. You are performing the Plan Quality Management process and have discovered that the customer requirements have not been satisfied. You go back to the team and realize you will need to scrap some of what was done and rewrite parts of the code. Which of the following does this describe?
Costs of poor quality associated with customer requirements that are not satisfied when the product is still in control of the organization
You work for a furniture manufacturer. Your project is going to design and produce a new office chair. The chair will have the ability to function as a regular chair and also the ability to move its occupant into an upright, kneeling position. The design team is trying to determine the combination of comfort and ease of transformation to the new position that will give the chair the best characteristics while keeping the costs reasonable. Several different combinations have been tested. This is an example of which of the following tools and techniques of Plan Quality Management?
DOE
All of the following are true regarding the Plan Quality Management process except for which one?
DOE is a tool and technique of this process that provides statistical analysis for changing product or process elements one at a time to optimize the process.
What does the quality management plan accomplish for a project team?
Defines how the team will implement the organization's quality policy
You are the project manager for a cable service provider. Your project team is researching a new service offering. They have been working together for quite some time and have a good understanding of the task at hand. They will not likely need any direction from you to complete this task. According to Blanchard, what type of leadership style does this describe?
Delegating
A project manager is in the process of allocating resources, managing the project team's work, and addressing changes to the plan. What output is the project manager looking to generate through these activities?
Deliverables
Which of the following are outputs of the Direct and Manage Project Work process? Each correct answer represents a complete solution. Choose all that apply.
Deliverables Work performance data Change requests
The theory that 85 percent of the cost of quality is a management problem is attributed to __________________.
Deming
Bob is a project manager working on a multiyear project that will erect a new 10-acre mall. Bob has a reputation for being inclusive and considering all the facts before making decisions. What leadership style does Bob use?
Democratic
A project manager has just finished acquiring resources for the upcoming phase of the project. What process is he likely to perform next?
Develop Team
Alyssa is a project manager tasked with managing an infrastructure project that will consolidate five data centers into one. After kicking off the execution of the project work, she holds a team-building workshop with the core project team. What project management process is she performing?
Develop Team
A project manager has just facilitated the change control process, which generated ten approved change requests. What process are they likely to perform next?
Direct and Manage Project Work
The change control board recently approved two changes. This decision was generated as a result of carrying out the Perform Integrated Change Control process. What project management process will the project manager likely carry out next as a follow-up to the meeting?
Direct and Manage Project Work
You, with your team, are performing the work defined in the project management plan to achieve the project's objectives. Which of the following processes are you working on?
Direct and Manage Project Work
The forcing conflict management technique is also known as what?
Directing
All of the following are tools and techniques of the Develop Team process except for which one?
Emotional intelligence
Julie is a senior project manager who has successfully completed multiple projects for her organization. When asked by a colleague what her secret weapon is, Julie notes communication and that she places emphasis on actively listening to the team, getting in front of conflicts early, and coming in well prepared for all team meetings. Which of the following techniques is Julie describing?
Emotional intelligence Interpersonal and team skills
What output of the Manage Team process includes updates made to the human resource management policies?
Enterprise environmental factors updates
You are in the process of attaining and hiring resources for the project. Some of the resources can be found within the organization, but three of the resources you've identified must be hired on contract. You need to consider previous experience, personal interests, personal characteristics, availability, and competency and proficiency of the contractors as well as the internal staff. Which of the following options best describes the situation?
Enterprise environmental factors, which are an input of the Acquire Resources process
You are a senior project manager working at a manufacturing plant that produces components used by the aviation industry. You are in the process of implementing approved changes. What process group does this process activity belong to?
Executing
You are a senior project manager working at a manufacturing plant that produces components used by the aviation industry. You are in the process of implementing approved changes. What process group does this process activity belongs to?
Executing
Which of the following process groups serve as inputs to each other?
Executing, Monitoring and Controlling
Question 66 :Drag the enterprise environmental factor to its description
Existing Resources and Availability: Consider that the resources, materials, and supplies are accessible to the organization whenever required Location and logistics: Consider where the project team is physically available and whether they are all available together Marketplace conditions: Direct the availability of resources acquired outside the organization and their costs or rate
Ron is a project manager who has a reputation for motivating his team to deliver top performance. In his most recent project, he was able to obtain approval from the sponsor to provide a team-wide bonus if they hit an upcoming critical milestone. What motivational theory is Ron leveraging to motivate the team?
Expectancy Theory
You've promised your team two days of paid time off plus a week's training in the latest technology of their choice if they complete their project ahead of schedule. This is an example of which of the following?
Expectancy Theory
Victor Vroom developed a theory that recognizes the belief that a positive outcome drives motivation. You are looking for a new position as a program manager. You don't have the experience for this level of responsibility, but you are rationalizing that if you have enough motivation and can fudge a bit of experience on the application. You're showing initiative and hopeful the outcome will be in your favor. What theory is this question describing and what area within the Responsibility domain of the PMI Code of Ethics and Professional Conduct does this question refer to?
Expectancy Theory and Accepting Assignments
You are a project manager for a web-based retail company. A deployment manager challenges your choice of project management methodologies. As the conversation heats up, you stress that your choice stems from having managed two large-scale similar projects in the past year. The deployment manager relents as a result and accepts your approach. What type of power did you use?
Expert
You are in the process of facilitating a change control meeting. You review a change request that would double the scope of the project but would not yield a major increase in the project's resulting benefits. You know that the submitter of the change request has a tendency to bloat a project's scope without fully thinking through the impact, but as a result of their position in the company, their changes tend to be approved. You invite a financial analyst to the meeting to walk the team through the negative impact of the change request, and the team votes to reject the change. What type of power did you use?
Expert
You are working as a project manager on a project that involves some top-secret manufacturing techniques your organization has invented and patented. One of the team members on the project has an extraordinary amount of knowledge about this technique. They are sought after by others in the organization for advice and will need to help the team with the current project. What type of power does this describe?
Expert
Which of the following are the tools and techniques of the Plan Quality Management process?
Expert judgment, data gathering, data analysis, decision-making, data representation, test and inspection planning, and meetings
Warranty work falls under which of the following categories of cost of quality?
External failure costs
Which of the following represents the best type of project ending?
Extinction
You are the project manager for an outdoor concert event scheduled for one year from today. You're working on the procurement documents for the computer software program that will control the lighting and screen projections during the concert. You've decided to contract with a professional services company that specializes in writing custom software programs. You want to minimize the risk to the organization, so you'll opt for which contract type?
FFP
You are the project manager of the BGY Project. A new issue has been identified in the project and this issue could prove to be costly for the project. The issue affects Anna's project deliverable and she is a negative stakeholder in the project. Considering these elements of the project, what type of communication would be the most effective to share this news with Anna?
Face-to-face meeting
Which of the following are the parts of the cost of quality (COQ) and also known as costs of poor quality?
Failure costs
Which of the following is part of the cost of quality (COQ) and also known as costs of poor quality?
Failure costs
Rick is the project manager for TTM project. He is in the process of procuring services from vendors. He makes a contract with a vendor in which he precisely specifies the services to be procured, and any changes to the procurement specification will increase the costs to the buyer. Which type of contract is this?
Firm Fixed Price
Drag the type of the fixed-price contract to its description
Firm fixed-price (FFP): Provides a well-defined deliverable for a set price on which both the buyer and the seller agree Fixed-price incentive fee (FPIF): Includes a bonus for early completion criterion that meets contract specifications Fixed-price with economic price adjustment (FP-EPA): Protects both the buyer and seller from economic conditions that are outside of the control
Which of the following contract types presents the greatest risk to the seller?
Fixed price
You have been assigned as the project manager for a new project that involves deployment of a new software application to all your organization's users. The timeline is aggressive, and this software is being deployed on your company's architecture for the first time. In addition, the project steering committee has specified an allowable budget for the project. You plan to use an outside company for this deployment. Which of the following contract types is best suited for you to negotiate?
Fixed price
Question 7 :Drag the contract category to its description
Fixed-price: Includes incentives for meeting certain contract deliverables and minimizes cost and quality certainty Cost-reimbursable: Carries the highest risk to the buyer and is used often when the project scope contains a lot of uncertainty Time and materials (T&M): Presumes billing clients for actual work scope based on hourly rates of labor
Which of the following best characterizes Six Sigma?
Focuses on process improvement and variation reduction by using a measurement-based strategy
Select the resolving conflict styles from the lists
Force/Direct: Involves a person who compels a solution on the other parties and the parties must go along with it Smooth/Accommodate: Emphasizes the areas of agreement over the areas of difference, so that the real issues stay buried, to resolve conflict Compromise/Reconcile: Involves decisions based on what parties will give on and what they won't give on to reach a solution Collaborate/Problem Solve: Leads to true agreement where team members commit to the decision Withdraw/Avoid: Takes place when one of the parties gets up and leaves and refuses to discuss the conflict
During a kick-off meeting for a project, Alfred had the project team members share the city where they grew up as an ice-breaker. His hope was to increase the comfort level of the team when interacting with each other. What stage of the team development model is the team currently in?
Forming
Which of the following is the correct sequence for the five stages of the Tuckman Ladder?
Forming, Storming, Norming, Performing, Adjourning
Which of the following motivational theorists suggested that individuals are motivated by two factors: hygiene factors and motivators?
Frederick Herzberg
You are the project manager of the NHQ Project for your company. You and the project team have identified a material that isn't as expensive as another vendor's material and it will satisfy the project needs. Your manager, however, says that the material you've selected is cheap, flimsy, and doesn't have as much quality as the other vendor's material. You explain to your manager that the material you've selected will serve the project exactly and there's no need for the additional features of the other material. What are you and your manager actually discussing in this scenario?
Grade
You are the project manager of the NGG Project. This project will be using a new material that the project team has never worked with before. You'd like to use some preventive action to ensure that the installation of the new materials is successful in the project. Which one of the following project actions is an example of the best preventive action for this project?
Hire a subject matter expert to train the project team on installing the materials.
James has been hired as the project manager of a large construction project. Firstly, he wants to know the roles, authorities, and responsibilities of all the resources working on the project. Which of the following documents can provide him all the information that he requires?
Human resource plan
Alfred, a project manager, pulled Ron, a peer, aside to obtain advice on how to motivate his team to increase performance. Ron had a reputation for being able to get his team to deliver successfully. Alfred shared with Ron that he was recently able to get pay raises for most of his team, which helped performance for the first three weeks, but then it began faltering again. Ron advised that being paid fairly was an expectation of the team, not a motivator. Instead, he advised Alfred find ways to challenge and develop team members individually to motivate them. What motivational theory is Ron advising that Alfred follow?
Hygiene Theory
When working in a matrix environment, all of the following are true regarding the Manage Team process except for which one?
Improving competencies, team interactions, and the team environment can help enhance project performance.
Which of the following management skills is described in the statement given below?"It is a strategy of sharing power and relying on interpersonal skill to get others to cooperate towards common goals."
Influencing
Which of the following best describes the purpose of a corrective action taken during the Executing process activities of a project?
Intentional activity to bring the work of the project back into alignment with the project management plan
Which of the following describes the cost of quality associated with scrapping, rework, and downtime?
Internal failure costs
Diane is the project manager for her organization and she's working with the end users who will be affected by the project outcomes. She is listening to the complaints and fears of the end users and taking notes. With each question, she patiently answers the person and their concerns for the project. As she listens she's building trust, overcoming resistance, and resolving the conflict. Which stakeholder management skill is this?
Interpersonal
Molly is the project manager of the NYQ Project to create a new network and infrastructure for her organization. She needs a vendor to provide just the cost of the network cable needed for her project. What document should Molly send to the vendor?
Invitation for bid
Silvana is a junior project manager who was recently hired to work on projects supporting the networking team. Her first project is plagued with issues, mostly caused by team member conflicts. Her sponsor attempts to reassure Silvana regarding the conflicts occurred. What fact is the sponsor likely to share with Silvana?
It is inevitable in a project environment.
Which leadership style reflects a leader that allows the team to drive decisions?
Laissez-faire
Beth is the project manager for her company and management has requested Beth to prepare the project charter for her new project. As part of her preparations, Beth needs to see the project's statement of work. The statement of work describes the products, services, or results that the project will actually deliver and referenced the three specific things that will help her in writing/preparing the project charter for the project. Which of the following is not referenced in the statement of work?
Legal ramifications
Which of the following types of power stems from an individual's position?
Legitimate
All of the following are benefits of meeting quality requirements except which one?
Lower risk
You are the project manager for an upcoming outdoor concert event. You're working on the procurement plan for the computer software program that will control the lighting and screen projections during the concert. You're comparing the cost of purchasing a software product to the cost of your company programmers writing a custom software program. You are engaged in which of the following?
Make-or-buy analysis
Which of the following are the tools and techniques of the Plan Procurement Management process?
Make-or-buy analysis. Expert judgment Market research
A project manager is addressing issues occurring among team members related to the execution of the work. What project management process is the project manager performing?
Manage Team
A project manager is in the process of making changes to team assignments to optimize project performance. In which process is the project manager engaged?
Manage Team
You are the project manager of the UTN Project and are working on the roles and responsibilities for your project. You'll need to define four aspects of the roles and responsibilities. All of the following must be defined except for which one?
Management
A project manager is performing activities associated with the Plan Procurement Management process. Which tool or technique can they use to gather information on specific seller capabilities?
Market research
Drag the motivational theory to its description
Maslow's hierarchy of needs: States that individuals' most basic needs must be met before they become motivated to achieve higher level needs Hygiene theory: Claims that job factors (pay, benefits, and working conditions) prevent dissatisfaction whereas motivators (challenging work, opportunities to learn, and advancement) lead to satisfaction Expectancy theory: Proclaims that the belief of positive outcomes drives motivation Achievement theory: Illustrates that people are motivated by the need for three things: accomplishment, power, and affiliation
Henry is a project manager for his organization and he's examining the results of project execution. Henry is examining several errors that happened in the project due to lack of communication, lack of planning, and the project team rushing through activities. He has noted these as the cost of nonconformance in his variance report. Which one of the following statements best describes the cost of nonconformance?
Money spent during and after a project because of failures
Click to select the tools and techniques of the Acquire Resources process.
Multicriteria decision analysis Negotiation Pre-assignment Virtual teams
All of the following are parts of the Plan Resource Management process except for which one?
Negotiation
You are a Project Manager in a highly project-oriented organization. You have been managing an application development project, and have recently completed its execution. The Resource Manager in your organization is planning to disband your project team for a different project. Would he be correct in disbanding and assigning the project team to a diffe
No, because the project is not yet closed.
You are the project manager for a new project in your organization. In which stage of team development will the project team settle into their roles on the project team?
Norming
Which of the following statements is not true for team building?
Occurs throughout the life of the project and establishes clear expectations and behaviors for project team members, leading to increased productivity
Which of the following are constraints that you might find during the Plan Resource Management process?
Organizational structures, collective bargaining agreements, and economic conditions
Theory Y managers believe which of the following?
People will perform their best if they're given proper motivation and expectations.
Alfred, a project manager, leaned back and watched proudly as the team reported progress seamlessly during the daily standup meeting. Over the past two weeks, the team has been functioning as one entity. Which stage of the Tuckman team development ladder is the team currently in?
Performing
Which quality theorist developed the zero defects practice?
Philip B. Crosby
Martha, the project manager of a construction project, is working on make-or-buy decisions with her team. Which of the following project management processes are they in?
Plan Procurement Management
Which process has the greatest ability to directly influence the project schedule?
Plan Procurement Management
You are a project manager for a construction project. You are documenting project purchasing decisions, specifying the approach, and identifying potential sellers. In which process are you working?
Plan Procurement Management
You are the project manager for a construction project. You and your team have made a request for proposal (RFP) for acquiring some material required in the initial phase of your project. Which process are you working on?
Plan Procurement Management
You are a project manager for the TVS project. Along with the team, you are studying the quality requirements and creating a plan so that the level of quality is ensured for the deliverables. Which process are you in?
Plan Quality Management
You are the project manager of a large construction project. You, with the team, are identifying the quality standards for your project and determining how to meet them. Which process of project management are you working on?
Plan Quality Management
You are the project manager of the TDY project. You're planning to train your team to build a quality product. On which of the following processes are you working?
Plan Quality Management
You are the project manager for Xylophone Phonics. This company produces children's software programs that teach basic reading and math skills. You are ready to assign project roles, responsibilities, and reporting relationships. On which project planning process are you working?
Plan Resource Management
Which of the following costs are associated with activities undertaken to avoid failures?
Prevention Appraisal
You are the project manager for a project that needs to install windows for a large building. Each window costs the project $397 and requires special handling instructions. You decide a hands-on training and prepare a checklist prior to actual installation such that every window will be installed correctly with minimal waste. This is an example of which project execution technique?
Preventive action
You are a new project manager that has been entrusted with a software development project which is in progress. A sub-contracting company has been doing the development work on this project. You presume that there could be problems with some of the assumptions made about the project work while planning for obtainment and you would like to review them. Where would you find this information?
Procurement management plan
A project manager is in the process of allocating resources, managing work, and addressing changes to the plan. Which of the following is a valid tool or technique to assist the project manager in performing these activities?
Project management information system
The project manager facilitates the implementation of approved changes by following the documented change control process. Which of the following is a valid tool or technique to assist the project manager in performing this activity?
Project management information system
A project manager is in the process of holding a kick-off meeting to signal that execution of the project work is about to begin. She reviews the project baseline, communication cadence, and guidelines with the team, and she treats them to a pizza party to increase morale. Which of the following documents serves as the project baseline?
Project management plan
Kaylee is a risk manager working for a top healthcare company. She was recently brought in to support a project that has been plagued with a multitude of issues. The project sponsor informs her that the issues were a result of not implementing documented risk response plans. She clarifies to the sponsor that this is not the root cause of the issues at hand but is instead caused by the most common problem with project risk management. What problem is Kaylee referring to?
Project teams spend effort in identifying, analyzing, and developing responses for risks but do not manage them.
Drag the output of the Plan Quality Management process to its description.
Quality management plan: Describes how the project management team will carry out the quality policy Quality metric: Describes what is being measured and how it will be measured during the Control Quality process Project management plan update: Includes risk management plan and scope baseline Project documents update: Includes lessons learned register, requirements traceability matrix, risk register, and stakeholder register
Which of the following describes how a project or product attribute will be measured and verified?
Quality metric
You're the project manager of an organization. You're performing the Plan Quality Management process and identifying operational definitions. Which of the following options does this describe?
Quality metrics
You are the project manager of a high-profile project. Your project team has members from all departments within the organization and each member has several activities to complete each week to contribute to the project. Management would like you to create a chart to show each project team member's work assignment using a simple legend. What type of chart is management asking you to create?
RACI Chart
You have been assigned as the Project Manager for a new project that involves manufacturing of discrete automation parts. You are ready to put your project team together and start working on developing the human resource plan. Since your project would consist of both external and internal resources, you would like to communicate a clear division of roles and expectations of all your team members. Which of the following would be useful to you in achieving this goal?
RACI Chart
As a project manager of a project, you have been requested by management to show a graphical representation of roles and responsibilities of different project team members. Which of the following will you produce?
RACI chart
Joan is the project manager for her company and she's working with her project team to determine role in the project. Joan and the team agree that they should create a grid that'll map out the project resources to each work package in the WBS. This will help the team know what they're to do and they can be ensured that each of the work packages in the project's WBS will be created. What Joan and his team member creating in this scenario?
RACI chart
Nancy is a project manager for her organization and her project sponsor has asked her to create a chart that identifies tasks for each project team member using a standard legend. What type of chart should Nancy create for the project sponsor?
RACI chart
Jason is a well-liked project manager. Team members note that his positive attitude is contagious and his instinct for getting in front of issues is strong. As a result, individuals tend to vie for roles within Jason's projects. What type of power does Jason have in this scenario?
Referent
You are a fabulous project manager, and your team thinks highly of you. You are well respected by the stakeholders, management team, and project team. When you make decisions, others follow your lead as a result of which of the following?
Referent power
Hank is a project manager for the NHY Project. His project has a very tight budget with little room for project overruns on costs. He needs to control costs and reduce expenses as much as possible to make the project successful in the organization. On the NHY Project, Hank is using many contractors that are integrated into the project team. What can Hank do to keep project costs down in this scenario?
Release the project contracted employees as soon as they have fulfilled their project obligations.
The tools and techniques of the Acquire Resources process include all of the following except for which option?
Resource calendars
There are five tools and techniques that you, the project manager, can use to complete the project management process of acquiring the resources. Which of the following is not the tool and technique for acquiring the resources?
Resource calendars
Marysil prepares for an exciting day that involves a celebration with the project team for completing the final deliverable of the project. The project has already received recognition for completing major milestones on time and remaining under budget. Some of the resources, including vendors, will remain with the project during a transitionary period where ongoing support work will shift to the operations team. What document should Marysil refer to ensure that resources are released properly?
Resource management plan
You will consider factors such as the availability of resources, skill levels, training needs, and other elements when developing which of the following?
Resource management plan
What does RACI stand for?
Responsible, accountable, consult, inform
Your project sponsor approaches you with a small bonus check for your excellent work at keeping costs in line with the budget. You think the amount of the bonus check is fair and deserved. According to the given scenario, all of the following statements are true except for which one?
Rewards and recognition systems are informal ways of promoting desirable behavior.
Marysil is an enterprise project manager for Cups on Fire. To date, she has identified risks, analyzed them, and developed risk responses for her project. Now, she and the team are executing the work and responding to risk triggers. What project management artifact will they need?
Risk register
Drag the key element included in the roles and responsibilities documentation to its description
Role: Describes the parts of the project for which the individuals or teams are accountable Authority: Describes the amount of power the resource has to make decisions, dictate direction, and approve the work Responsibility: Describes the work required to complete the project activities Competency: Describes the skills and ability needed to perform the project activities
Sally is a project manager working on a project that will require a specially engineered machine. Only three manufacturers can make the machine to the specifications Sally needs. The price of this machine is particularly critical to this project. The budget is limited, and there's no chance of securing additional funds if the bids for the machine come in higher than budgeted. She's developing the source selection criteria for the bidders' responses and knows all of the following are true except for which one?
Sally will base the source selection criteria on price alone because the budget is a constraint.
You are the project manager of the HQQ Project for your company. You're working with the project team to create a quality management plan and you have gathered several elements to complete the planning. Which of the following is an input to the Plan Quality Management process?
Scope baseline
Which of the following sets of needs sits at the top of Maslow's Hierarchy of Needs?
Self-actualization
The Plan Procurement process applies evaluation criteria to bids and proposals and selects a vendor. It also uses independent estimates to compare vendor prices. Which of the following is the alternative term for this?
Should cost estimates
Rhonda is a hands-on project sponsor who enjoys partnering with her project managers to motivate teams to deliver strong results. With her most seasoned project managers, Rhonda would provide ideas and suggestions, while with her most junior project managers, she would facilitate development sessions. What leadership theory does Rhonda subscribe to?
Situational Leadership Theory
During a meeting of your project, a problem was discussed, and a resolution to the problem was reached. The participants of the meeting started wondering why they thought the problem was such a big issue. After the meeting, you received an email from one of the meeting participants saying they've changed their mind about the solution reached in the meeting and needed to resurface the problem. The solution reached during the initial project meeting is a result of which of the following conflict resolution techniques?
Smooth/Accommodate
Which of the following conflict resolution techniques emphasizes areas of agreement rather than areas of difference?
Smoothing
Marsha's company creates software for other organizations. Her customer has asked her to create a document that defines the products and services her organization will deliver as part of a proposed project. Which document is her customer asking for?
Statement of work
Carina is a principal project manager of You've Got Dogs, a specialty company that creates custom dog apparel and toys. As part of her latest project, she struggles to rein in the team, who seem to be at each other's throats. She knows everyone has good intentions, but they are not yet open and have trust with each other. What phase of the team development model is the team currently in?
Storming
During a tense meeting, a project manager had to step in and halt the conversation occurring between two engineers. The engineers were heatedly debating what technology to use, both insinuating a lack of trust in each other. Which stage of the Tuckman team development ladder is the team currently in?
Storming
One of your team members, Daniela, talks with you privately about a confrontation she just had with Noelle, another team member working on the same project. It seems they can't agree on a fundamental business process needed for the project. They both think they are correct in their view, and each has set up a meeting with you, independently, to convince you of her position. According to the question, which of the following stages of team development is described?
Storming
You are in a project to create a website. Your project team has met a few times and you're working with them to develop the project's WBS. Jane, a marketing expert, disagrees with Larry over how the website should function. Gary and Gina are in disagreement over who'll take the lead on the design of the software for the website. Mark, Mary, and Martha are all bickering about the photo management approach for the website's pictures. What stage of team development is your project team currently in?
Storming
A risk manager convened with the project manager to discuss the progress of the project. The risk manager shared concerns about feedback received regarding the low likelihood that the team would achieve their go-live date successfully. What activity is the project manager likely to perform next?
Submit a change request in the form of preventive action.
You're managing a project that will span four countries, and project resources are scattered throughout the globe. You're using a virtual team as much of the work can be done remotely rather than in each office of your organization. All of the following are benefits of using a virtual team in this scenario except for which one?
The cost of labor is reduced.
Specific team members were promised for your project as part of the project proposal. You speak with the functional managers to assure their availability. All of the following are true regarding this question except for which one?
The other tools and techniques of the process this question refers to are negotiation, virtual teams, and resource availability.
The quality management plan documents how the project team will implement the quality policy. It should address at least all of the following except which one?
The quality metrics and tolerances and what will be measured
You are in the Acquire Resources process and are attaining and assigning resources to the project. You have both internal and external resources. You will be hiring the external resources using a work order against a contract you have with a local staffing agency. According to the question, all of the following are true except for which one?
The team members coming from the consulting company are accounted for in the Plan Procurement Management process and Plan Resource Management process, not this process.
You work as a project manager in an organization. The virtual project team consists of 12 people in the same building you're located in, plus 4 people from the West Coast office, 2 people from the Kansas City office, and 6 people from the London office. Different members work different hours from all the other offices. Additionally, not all of the resources in your building are available at the same time during the day. Three of those 12 team members work swing shift hours. According to the given scenario in the question, which of the following is not true?
The teams do not have the same project goals because of the differences in location. Your role is to make certain team members understand the goals and how you will be measuring their performance.
Ron's latest project pairs him with the most tenured development director in the company as his project sponsor. Ron knew this would be a challenging project based on the director's reputation for punitive action when individual team members don't deliver, regardless of the reason. Based on the theories of leadership and management, which style does the director practice?
Theory X
A frequent sponsor of projects within a technology organization enjoyed a reputation for generating strong productivity from her team. She attributed these results to having a genuine concern for her team members and entrusting them with the responsibility of delivering results through limited supervision. According to Douglas McGregor, which theory does this sponsor reflect?
Theory Y
Dr. William Ouchi developed a theory concerned with increasing employee loyalty to their organizations and that places emphasis on the well-being of the employees both at work and outside of work. According to the question, what is the name of this leadership theory?
Theory Z
Which of the following leadership theories places emphasis on the well-being of employees both at work and outside of work and encourages steady employment?
Theory Z
You are a project manager who believes people will have high productivity, morale, and satisfaction if offered a job for life. Which theory do you subscribe to?
Theory Z
You are a project manager for Book Lovers Exchange, a retail chain of bookstores. The company has recently decided to offer its titles on an Internet site and have asked you to head up this project. The project sponsor has told you that quality is a primary driver on this project. You are using techniques such as flowcharts, logical data model, and matrix diagrams to perform the Planning process. Which of the following is true?
These are data representation, which is a tool and technique of the Plan Quality Management process.
During a recent team meeting, you reached a resolution to an issue that's been troubling the team for several weeks. It turned out that there was a problem with one of the manufactured parts required for the project. Once this was corrected, the remaining production run went off without a hitch. You took responsibility for searching out the facts of this problem and implemented a change request to resolve the issue. Which of the following is true regarding this question?
This is a defect repair, which is performed during the Direct and Manage Project Work process.
You are preparing project performance appraisals and have decided you'd like each team member to receive feedback regarding their performance from several sources, including peers, superiors, and subordinates. Which of the following is true?
This is called 360-degree feedback and is part of the project performance appraisals outputs of the Develop Team process.
All of the following statements about the Direct and Manage Project Work process are true, except for which one?
This process is responsible for generating approval of change requests.
Your manager requests a meeting with you. When you meet, she asks you about the third paragraph of the recent status report. She doesn't understand what it means and believes that it may cast a bad light on her and the team. She asks you to explain, listens to your response, restates what you said, and then offers suggestions regarding how to phrase this type of information on future status reports. Which style of leadership and type of power does your manager practice?
Transformational and legitimate
You're working in a matrix organizational structure. There are likely to be team loyalty issues in the matrixed environment. All of the following are true regarding this situation as it pertains to the Manage Team process except for which one?
Two of the tools and techniques you might use to manage these relationships effectively are communications methods and conflict management.
All of the following result in a change request, except for which option?
Updates to project documents
Alyssa is managing a software development project with a compressed timeline. To compress the project work, she has opted to leverage a development team based in the United States, as well as another based in Vietnam. Although the team does not spend time meeting face to face, the benefits yield a 24-hour workday. What tool or technique is Alyssa using?
Virtual team
While most project managers do not want to utilize the cost-reimbursable contracts, there are times when such a contract is appropriate for a project. For example, high risks in the effort of the procured work could be a reason to use a cost-reimbursable contract with a vendor. Which other condition could be a good reason to use a cost-reimbursable contract?
When the project scope can't be clearly defined at the launch of the project
Which output of the Direct and Manage Project Work process is concerned with documenting adherence to quality standards, number of change requests, schedule activity completion estimates, and resource consumption and utilization?
Work performance data
You are in the process of making project team assignments. You have several candidates for a position on the project team that requires specific qualifications. All the candidates seem to meet the qualifications. You also consider prior experience, their interest in the project, cost rates, and availability of these potential candidates. Which of the following is true?
You are considering the enterprise environmental factors input of the Acquire Resources process.
You are a project manager for a growing dairy farm business. It offers organic dairy products regionally and is expanding its operations to the West Coast. It's in the process of purchasing and leasing dairy farm businesses to get operations underway. The subproject manager in charge of network operations has reported some hardware problems to you. You're also having problems coordinating and integrating other elements of the project. Which of the following statements is true?
You are in the Direct and Manage Project Work process.
You have accepted a position in a new company and have spent the first 30 days observing your team. Your findings, unfortunately, are not encouraging. The team exhibits a lack of motivation, poor communication among team members, a lack of respect for you and your position, and project work results that are less than satisfactory. For a fleeting moment, you think about leaving but realize that's not in keeping with the PMI Code of Ethics and Professional Conduct. According to the question, all of the following are true except for which one?
You are in the Manage Team process and realize since you are new to the team, the stages of team development will start over again from the forming stage.
Your organization is embarking on a long-term project that will require additional human resources on a contract basis to complete the work of the project. Since the project will span several years, you know one vendor probably can't supply all the resources you'll need over the course of the contract. However, you want to work with only one vendor throughout the project to minimize the amount of procurement documents you'll have to produce. So, you'll specify in your procurement documents that contractors will have to form partnerships to work on this project. You know all of the following are true regarding this question except for which one?
You should consider teaming agreements, which are an input to the Plan Procurement Management process.
