J. ALEXANDER'S - Day 1 SERVER Test Key

how do you answer the telephone?

good morning afternoon or evening thank you for calling J Alexander's in King of Prussia this is __________, may I help you? if you are required to put someone on hold ask the guest name and if you may place them on hold. the guests must only be on hold for no more than 30 seconds.

what is a friendly bust?

holding each other accountable to the j. A standard with professionalism and kindness

where should non-essential items be kept while working?

in your car or left at home.

Why is Teamwork so important?

our systems are built on teamwork. Hot food stays hot if it is ran immediately by a team player. Without teamwork, we would be unable to execute at our high sells volume. Teamwork is the key to any great service organization.

how would you describe what J. Alexander's is known for if they have never dined with us before?

slow roasted Prime Rib, Norwegian salmon and fall off the Bone Back Ribs

Who is th Priority?

the Guest

who is the last person to check the food quality coming out of the kitchen?

the food Runner is the last check on the food quality

Where do Champions Park their car?

the furthest back row of the parking lot

what procedure is followed in order to cover his shift?

the name and initials of the champion giving up the shift and the champion picking up the shift into Blue Book, signed by a coach. the blue book is located in the office at all times.

what does a tinted heart check on a table signify?

the table needs an immediate greet

Professional "speak" during a dining experience separates a superior service experience from the inferior. Why do we not use the phrase "no problem" when speaking with our guest?

we are in the "hospitality" business and it is never a problem to take care of our guest.

what should you do if the guest ask you where the restroom is?

we walk the guest to the restroom.

when do we bring refills to the guest?

when the drink is half full. The guest must never have an empty glass in front of them, unless requested.

do we accept reservations or have a reservation system? explain our policies.

yes. We use open tables as our online reservation and seating system. Guests can call and make a reservation and walk-ins are always accepted.

What is legendary service?

"Service worth talking about." when guests share their experience

What is a spec Bank?

$20 bank consists of two $5 bills, eight $1 bills, and $2 in change.

what are the eight attributes of a champion?

1. Bent for Action 2. Guest Consciousness 3. Entrepreneurship 4. Teamwork 5.Value Driven 6. Committed to our Creed 7. Efficiency 8. Organized Chaos

What are the 4 Priorities of a J.A server?

1. Immediate greet/ 1st round drinks 2. Hot food hot, cold food cold. 3. Full hands in, full hands out 4. 45 second bus

after your station is closed what is the order of completing things

1. Tables 2. Sidework 3. Silver 4. Cashout [ at tonight cash out first, then proceed to tables, side work, and silver.]

What is the 3 Tier Station?

1. Your Station 2. Your neighbor's Station 3. The entire restaurant

what does it mean to be spec?

100% the way we do things to our specifocations.

What is the address and phone number of the Restaurant?

256 Mall Blvd, King of Prussia, PA 19406 484-322-2000

what is tip share and why does Jay Alexander's support it?

3% of each server total sales goes to the hosti and pubkeep service well staff. We Believe tip sharing helps everyone take part in the guest total dining experience.

what does AOA mean and when is it used?

Audible Order Acknowledgement. This is our "consider it done" acknowledgement when a team member needs assistance.

What is Seamless Service?

Food delivered with genuine hospitality, perfect timing, perfect food, perfect crumbing and manicuring, and perfection in the anticipation of the guests needs.

If a party ask for their server, what is the proper response?

Is there anything I may bring for you. ?

why do we call our employees champions?

J. Alexander's desires to employ those individuals with an intense desire to be the best. Our employees must possess a champion attitude to deliver the best food and service in the industry.

What are the restaurants hours of operation?

Monday - Thursday 11 a.m. to 10 p.m. Friday and Saturday 11am to 11pm Sunday 11am to 9am

What is spec attire?

SHIRT black long-sleeve shirt. PANTS black polyblend BELT black leather with silver buckle SHOES black leather uppers and always polished TIE black tied in Windsor knot APRON must be heavily starched with crease down center MISC. Bank, Pens, Lighter, Crumber and Wine Key

What is the definition of hospitality?

Sincerity cannot be faked. Hospitality defined is "a generous and cordial reception of the guest."

What is the Platinum Rule?

Treat others the way they want to be treated

we never refer to our guests as "guys", why?

addressing guests as "guys" is rude and unprofessional. At J Alexander's we address our guests as ladies, gentlemen, sir, Miss, ma'am, or by last name if they are regulars or of some acquaintances.

on what items May you apply your Champion discount and how much is the discount? Can you use both a comp card and your Champion discount at the same time?

all Champions will receive a 40% discount on food items and on alcoholic beverages. The discount applies to the Champions meal only and includes appetizer, salads, entrees, and desserts. No you must use one or the other.

who is the internal guest and what does that mean to you?

any champion who works for J. Alexander's. They should be treated the way they want to be treated with the same empathy and respect any guest deserves. The internal guest is also a champion applicant, purveyor, contractor, Etc. Anyone who walks in the door of the restaurant and is not entering to dine in the restaurant.

what forms of payment do we accept?

cash, Visa, Mastercard, American Express, discover, and personal checks as a very last resort. Traveler's checks are not accepted.

what is proper dress for Champions visiting the restaurant when off the clock?

casual appropriate. Every champion represents J. Alexander's 100% of the time... On or off the clock.