JMESI-US009 - Conflict Management One: Principles

Which is a precondition for intergroup problem solving?

Adequate time for a resolution

Which type of conflict originates from disagreements about how tasks are to be accomplished?

Administrative conflict

In which of the stages of conflict does one see the consequences of the resolution or suppression of the conflict?

Aftermath

Which conflict management style should be used if time is limited and when you need to arrive at a temporary settlement in dealing with a complex issue?

Compromise

What area of conflict tends to be most volatile and problematic?

Conflict over values

Which of the following guidelines may be helpful when you interact with another person to resolve a conflict?

Establish a common goal and stay focused on it

Which third-party strategy uses a neutral person to negotiate a solution through persuasion and rational argument?

Meditation

Which of the following guidelines provides an approach to successful intergroup problem solving?

Problems should be stated in terms of specifics

A characteristic of a situation where there is too little conflict is that members of the unit only do what they are told.

True

Conflict in organizations can be constructive or disruptive.

True

Which area of conflict is totally subjective in nature, and, therefore, most volatile?

Values

When does constructive conflict occur?

When members understand the benefits of disagreement and have acquired methods to effectively manage conflict