Jud - Management - Unit 5
Marsha is the owner of a popular apparel store. She plans to increase the choices available to customers. She thinks about what additions should be made to the current collection of clothes available in the store. During her evening walk, Marsha suddenly realizes that she should conduct a survey to find out what customers desire. Which of the following is most likely to be Marsha's next step in the context of the creative process?
Verification
Anthony works in the design team of a publishing company. He is not particular about obtaining approval from his team members for his creative design ideas. Hence, it can be observed from the given scenario that _____. a. creative people focus on consensus b. creative people are generally nonconformists c. creative people focus on convergent thinking d. creative people are often frustrated
b. creative people are generally nonconformists
Steven, the legal representative of a company entering into a joint venture with another firm, formulates an agreement after discussions with his counteparts. The agreement is such that both companies are satisfied and stand to gain from the joint venture. The given example shows the _____ style of conflict management. a. accommodative b. avoidant c. collaborative d. competitive
c. collaborative
Morris, a team manager, needs to write an email to his team members about the targets to be achieved for the year. He decides to write a front-loaded message to convey the necessary information. Hence Morris is most likely to: a. be bold about people and tentative about ideas. b. write the email using passive voice. c. place key ideas at the beginning of the email. d. write the entire email using technical jargon.
c. place key ideas at the beginning of the email.
Abraham, the manager of the development team in a software firm, is entrusted with the task of coming up with a creative idea for the company's next new product. Abraham consults people from other teams such as marketing, testing, and customer support for inputs and suggestions that could result in a unique and creative idea. In order to improve his creative thinking, Abraham is playing the role of a(n) _____. a. judge b. artist c. explorer d. lawyer
c. explorer
A major listening problem many leaders face is that they: a. are overloaded with responsibilites. b. never ask questions to clarify issues. c. are convinced that listening is for wimps. d. feel listening is a sign of weakness.
a. are overloaded with responsibilites.
Age Inc., a company producing scientific instruments, has a dedicated team working on product innovations. This team is not involved in the company's regular activities. The team is provided with ample resources and has direct access to the company's senior management team. From the given scenario, it can be inferred that _____. a. innaovation is continuously pursued b. risk taking is discouraged c. ideas are not shared among different teams d. the company's departments are integrated
a. innaovation is continuously pursued
Which one of the following would not be considered a managerial practice that enhances creativity? a. Designing work groups with a diversity of backgrounds and perspectives b. Prescribing the best method for arriving at a creative solution c. Supplying groups with the time and money they need to accomplish the task d. Giving workers assignments that stretch their intellectual capability
b. Prescribing the best method for arriving at a creative solution
Which of the following examples shows the cognitive abilities of a creative person? a. Elisa focuses on a single solution for a given problem. b. Rachael is confident about her ideas and is open to criticism from her colleagues. c. Evan does not feel the need to get an approval from his colleagues for his ideas. d. Martin is able to think of several alternatives for a problem.
d. Martin is able to think of several alternatives for a problem.
Middle manager Bob establishes idea quotas for his organizational unit, meaning that workers will be asked to: a. brainstorm for ten minutes at the start of each staff meeting. b. bring one fresh idea to each meeting. c. steal ideas from other organizational units. d. invest a certain percent of their time to creative thinking.
b. bring one fresh idea to each meeting.
A method of managing creative workers is to _____. a. discourage risk taking b. give them flexibility c. have a high degree of structure d. emphasize autocratic leadership
b. give them flexibility
Sprinkling business talk with jargon is useful in: a. making the speaker appear highly original. b. avoiding stereotyped thinking. c. adding to a person's popularity. d. inspiring workers to a higher purpose.
c. adding to a person's popularity.
A basic principle of persuasion is:
people like those who like them.
Materials handling manager Mary Ann wants to make the rounds. Therefore, she: a. makes an informal inspection of other departments. b. drops in on higher-ranking managers to discuss strategy. c. sends an intranet survey to direct reports asking for their input on problems. d. casually drops by the cubicles of her direct reports to chat.
d. casually drops by the cubicles of her direct reports to chat
To persuade group members to accept their idea, it is recommended that leaders: a. move quickly into a crisis leadership mode. b. use at least four characteristics of the power-oriented linguistic style at the same time. c. use technical jargon extensively. d. explain the benefits of their proposal.
d. explain the benefits of their proposal.
A useful variation of the collaborative style of conflict management is to: a. give the other side whatever he or she wants. b. ignore criticism. c. cut way back on your initial demand or offer. d. agree with the person criticizing you.
d. agree with the person criticizing you.
Of the following leadership practices, the least likely to enhance innovation is: a. to acquire innovative companies. b. to take risks and encourage risk taking. c. the pursuit of constant innovation. d. to encourage innovation for its own sake
d. to encourage innovation for its own sake
Which of the following communication approaches is the most likely to be helpful in overcoming cross-cultural communication barriers? a. Speaking slowly and clearly to people b. Speaking English because it is a universal language c. Judging others by the quality of their communication d. Sticking with the etiquette of your country
a. Speaking slowly and clearly to people
The approaches to negotiation that emphasize collaboration focus on: a. beginning with a plausible offer. b. avoidance and unassertivenss. c. positions, rather than interests. d. win-lose power struggles
a. beginning with a plausible offer.
The _____ is a leadership network aimed at doing one's assigned task more effectively. a. operational network b. peer leadership network c. personal network d. strategic
a. operational network
Loose-tight leadership in relation to creativity refers to: a. alternating between encouragement and punishment. b. granting space for exploring creative ideas, yet finally choosing one idea. c. spending freely on some projects and cutting costs on others. d. alternating between laissez-faire leadership and autocratic leadership.
b. granting space for exploring creative ideas, yet finally choosing one idea.
Multiunit organizations sometimes enhance creativity by: a. sharing ideas across divisions. b. preventing ideas from moving from one unit to another. c. promoting convergent thinking. d. centralizing all new-product development decisions.
a. sharing ideas across divisions.
Estelle plans to present the science project assigned to her in a creative manner. She concentrates on finding ways to present her project. She comes up with possible solutions without evaluating them. Which step of the creative process is illustrated in the given scenario? a. Immersion b. Verification c. Problem recognition d. Incubation
a. Immersion
Glow Inc., a company producing personal care products, plans to launch new skin care products for middle-aged men and women. The company is looking at unique and innovative products. The top management decides to collect ideas from all the employees. In order to encourage its employees to think creatively, the company should _____. a. establish idea quotas to generate new ideas b. the emphasis is on the most frequent solution c. promote convergent thinking d. ensure that the employees focus on a single solution
a. establish idea quotas to generate new ideas
When coming up with a creative idea, a. the best idea usually arrives at the end of the work day. b. a person needs to try a large number of ideas. c. it is best to apply the first idea that comes to mind. d. it is better to borrow an idea than attempt an original one.
b. a person needs to try a large number of ideas.
In terms of leadership and management, listening is: a. a way of weakening the leader or manager's position. b. an opportunity for dialogue and conversation. c. a useful luxury. d. much less important than talking.
b. an opportunity for dialogue and conversation.
A cognitive characteristic of creative people is that they _____. a. do not have the ability to narrow the number of alternatives. b. are able to think divergently c. do not extend their curiosity beyond their field of interest. d. are left-brain dominant.
b. are able to think divergently
To become more creative, it is important to: a. postpone traditional thinking until the final stages of problem solving. b. overcome traditional thinking. c. develop more traditional thinking. d. redefine traditional thinking..
b. overcome traditional thinking.
You and the other members of your business unit are participating in the pet-peeve technique.Therefore, you would: a. develop new ideas for products that consumers might want. b. think up complaints that others might have about your unit. c. think up all the things you do not like about your unit. d. list all the complaints you have about your leader.
b. think up complaints that others might have about your unit.
Milton, a manager, is forced to turn down an idea for a new product from Steven, one of his most creative team members because of financial limitations. In order to prevent Steven from feeling discouraged, Milton should _____. a. encourage him to work toward a single solution for problems b. give gentle feedback to Steven when turning down the idea c. suggest that frequently used approaches to problems should be used d. recommend convergent thinking to improve Steven's creativity
b. give gentle feedback to Steven when turning down the idea
A finding about the insight step of creative thinking is that the flash of insight a. is usually an almost totally new idea. b. occurs when a person has almost given up on the problem. c. arrives after hours of thought and study. d. occurs when a person is mentally exhausted.
c. arrives after hours of thought and study.
A worker has the experience of flow when he or she: a. piggybacks on the ideas of others. b. rapidly corrects personal mistakes. c. is totally absorbed in the task at hand. d. has a rapid succession of ideas.
c. is totally absorbed in the task at hand.
The true object of negotiation is to: a. focus on positions, rather than interests. b. first make a lower offer than you are willing to pay. c. satisfy the underlying interests of both sides. d. make a higher demand than you are willing to accept.
c. satisfy the underlying interests of both sides.
Canon Inc. has found that a key to creating new products is for: a. the distinction between production and development to be eliminated. b. production groups to report to the product development group. c. the production team to work physically close to product developers. d. the production team to be physically far removed from product developers.
c. the production team to work physically close to product developers.
An intellectual characteristic of creative people is that they: a. tune out the feelings of other people. b. maintain a curiosity for information only their field of expertise. c. are extraordinarily brilliant. d. maintain a youthful curiosity throughout their lives.
d. maintain a youthful curiosity throughout their lives.
Which of the following examples shows the use of a power-oriented linguistic style? a. Abraham often delivers lengthy speeches with no concrete conclusions when addressing his subordinates. b. Karen writes most of her business memos and letters using the passive voice. c. Milton uses a substantive amount of business jargon in his emails pertaining to new projects. d. Janet speaks in a loud and clear voice during team meetings so that everyone can hear her.
d. Janet speaks in a loud and clear voice during team meetings so that everyone can hear her.
A creative idea is considered to be innovative when the idea:
is put into action.
Susan, a telemarketing executive of a company producing household appliances, receives a complaint from one of the customers for a week's delay in delivery. In order to pacify the customer, Susan offers to deduct delivery charges. Susan takes this decision because the customer happensto be a regular user of the company's products and she does not want the company to lose a valuable customer. Which style of conflict management is Susan using in the given example? a. Sharing style b. Competitive style c. Accommodative style d. Avoidant style
c. Accommodative style
Which of the following examples shows a way of overcoming cross-cultural communication barriers? a. Maria, the leader of a culturally diverse team in an organization, often makes references to the ethnicity of the team members during team meetings. b. Dominic, an attorney often handling international mergers and acquisitions for various companies, gives a lot of importance to the style and appearance of his counterparts. c. Richard, the business development head of a company, ensures that he uses straightforward language when talking to international clients. d. Pauline, a customer service executive handling international customers, often uses basic words and phrases of the customers' native languages
c. Richard, the business development head of a company, ensures that he uses straightforward language when talking to international clients.
