Justice, Trust, Ethics
Disposition-based trust (trait)
A general expectation that the words, promises, and statements of individuals and groups can be relied upon. aka trust propensity
moral intent
the degree of commitment to the moral course of action
justice
Perceived fairness of an authority's decision making
building justice (methods of)
Some methods of _______ _______ at work include: Fair hiring practices Fair reward systems Fair conflict management Fair unfavorable outcomes (e.g., layoffs) Fair performance appraisals
ethics
The degree to which the behaviors of an authority are in accordance with generally accepted moral norms. Norms vary with time.
Ethical decision making
This diagram shows the model of _______ (decision making). Behavior can be driven by apples (individuals) or by barrels (situations). Good apple in bad barrel more likely to adopt bad barrel behaviors
trust over time
This graph shows the relationship of _____ (over time); the types supplement each other: new relationships - disposition-based trust most relationships - cognition-based trust few relationships - affect-based trust
Reactions to Authority
When outcomes are bad (distributive justice), procedural justice becomes very important to overall perceptions of fairness. A fair procedural justice systems still results in positive reactions to authority despite the bad outcome.
integrity
authority adheres to a set of values & principles that you find acceptable
ability
authority has the skills and competencies to be successful in some specific area
benevolence
authority wants to do good for you, apart from any selfish or profit-centered motives
trust propensity
disposition-based trust
Affect-based trust (feeling)
emotional fondness for authority; you trust someone because you like them
distributive justice rules
equity vs equality vs need
informational justice
fairness of communications by authorities
distributive justice
fairness of decision outcomes
procedural justice
fairness of decision procedure
interpersonal justice
fairness of treatment by authorities
informational justice rules
justification, truthfulness
retaliation
people's reactions to interpersonal mistreatment; what happens when you tell your employees via email that you are cutting their pay
interpersonal justice rules
respect, propriety
moral awareness
the ability to recognize that a moral issue exists
Cognition-based trust (rational)
the attributes of a trustee that inspire trust; rational assessment of an authority's trustworthiness
moral judgement
the process people use to determine whether a particular course of action is ethical or unethical
trust
the willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions
trust correlations
trust has moderate positive effect on job performance, 0.3 trust has strong positive effect on org commitment, 0.5
procedural justice rules
voice, correctability, consistency, bias suppression, representativeness, accuracy