Justice, Trust, Ethics

Disposition-based trust (trait)

A general expectation that the words, promises, and statements of individuals and groups can be relied upon. aka trust propensity

moral intent

the degree of commitment to the moral course of action

justice

Perceived fairness of an authority's decision making

building justice (methods of)

Some methods of _______ _______ at work include: Fair hiring practices Fair reward systems Fair conflict management Fair unfavorable outcomes (e.g., layoffs) Fair performance appraisals

ethics

The degree to which the behaviors of an authority are in accordance with generally accepted moral norms. Norms vary with time.

Ethical decision making

This diagram shows the model of _______ (decision making). Behavior can be driven by apples (individuals) or by barrels (situations). Good apple in bad barrel more likely to adopt bad barrel behaviors

trust over time

This graph shows the relationship of _____ (over time); the types supplement each other: new relationships - disposition-based trust most relationships - cognition-based trust few relationships - affect-based trust

Reactions to Authority

When outcomes are bad (distributive justice), procedural justice becomes very important to overall perceptions of fairness. A fair procedural justice systems still results in positive reactions to authority despite the bad outcome.

integrity

authority adheres to a set of values & principles that you find acceptable

ability

authority has the skills and competencies to be successful in some specific area

benevolence

authority wants to do good for you, apart from any selfish or profit-centered motives

trust propensity

disposition-based trust

Affect-based trust (feeling)

emotional fondness for authority; you trust someone because you like them

distributive justice rules

equity vs equality vs need

informational justice

fairness of communications by authorities

distributive justice

fairness of decision outcomes

procedural justice

fairness of decision procedure

interpersonal justice

fairness of treatment by authorities

informational justice rules

justification, truthfulness

retaliation

people's reactions to interpersonal mistreatment; what happens when you tell your employees via email that you are cutting their pay

interpersonal justice rules

respect, propriety

moral awareness

the ability to recognize that a moral issue exists

Cognition-based trust (rational)

the attributes of a trustee that inspire trust; rational assessment of an authority's trustworthiness

moral judgement

the process people use to determine whether a particular course of action is ethical or unethical

trust

the willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions

trust correlations

trust has moderate positive effect on job performance, 0.3 trust has strong positive effect on org commitment, 0.5

procedural justice rules

voice, correctability, consistency, bias suppression, representativeness, accuracy