Lab Operation Question Bank
Workload hours were previously known as: Select one: a. Reporting hours b. Productive hours c. Clerical hours d. CAP hours e. Test hours
CAP hours
CLIA
Clinical Laboratory Improvement Amendments
CAP
College of American Pathologists
COLA
Commission on Office Laboratory Accreditation
TJC
The Joint Commission
An advantage of peer evaluation is that it eliminates personal attitude and biases. Select one: True False
False
COLA is the most comprehensive of lab regulatory bodies
False
DRG categorize patients by age and gender. Select one: True False
False
Lab fees are unaffected by DRG because labs tests and personnel proficiency are under CAP. Select one: True False
False
the TJC was formerly know as NCCLS
False
If a lab's revenue is less than projected, what is the best course of action: Select one: a. Adjust expenditure to prevent losses and associated risk to operations b. Adjust the revenue projections to reflect the actual numbers c. Increase expenditures because this way administration will increase the budget d. Increase the revenue projections to match expenditures e. Cancel all capital purchases
a. Adjust expenditure to prevent losses and associated risk to operations
Paid hours include all of the following, except: Select one: a. Family leave b. Time required to run a test c. Sick leave d. Time required to perform equipment maintenance e. Vacation
a. Family leave
The primary purpose of the DRG is to: Select one: a. Reduce the overall health care cost per patient b. Reduce health care staffing c. Increase recovery rate for critically ill patients d. Reduce patient length of stay e. Reduce the number of laboratory tests
a. Reduce the overall health care cost per patient
delegating skills include all of the following except: a. micromanaging b. re-allocation of responsibilities c. selecting the right person for the job d. setting goals and expectations
a. micromanaging
competing:
achieve the goals without seeking to cooperate with others.
The role of HIPAA includes all of the following, except: Select one: a. Reducing health care fraud and abuse b. Regulation of personnel qualifications c. Assures transferability and continuity of health insurance coverage d. Guarantees security and privacy of protected health information e. Oversight of industry-wide standards
b. Regulation of personnel qualifications
The total workload units divided by the worked hours is the formula for: Select one: a. Paid productivity b. Work productivity c. Repeat testing cost d. Paid leave e. Paid vacation
b. Work productivity
identifying a certain problem or situation is considered a: a. technical skill b. problem-solving skill c. financial management skill d. organization skill
b. problem-solving skill
resgistration
being identified on a lost such as a list of individuals meeting certain qualifications
Which of the following is not a common evaluation error? Select one: a. Personal bias b. Inconsistent standards c. Inclusion of important perspectives d. Contrast bias e. Halo effect
c.
Maslow theory of management is based on: Select one: a. The professional development of the employee b. Job satisfaction c. A ranking of goals for the satisfaction of employee needs d. The premise that all workers are unmotivated e. Use of detractors and perks to keep employees happy
c. A ranking of goals for the satisfaction of employee needs
A planned structure that is organized by management is an example of: Select one: a. Informal structure b. Organized structure c. Formal structure d. Two of the above e. None of the above Feedback Your answer is correct.
c. Formal structure
Examples of fixed costs include all of the following, except: Select one: a. Service contracts b. Insurance c. Reagents d. Depreciation e. Equipment payment
c. Reagents
Components of a budget include all of the following, except: Select one: a. Non-controllable expenses b. Direct costs c. Test volume totals d. Income categories e. Spending categories
c. Test volume totals
the four essential functions of a manager are: a. planing, conflict management, organizing, directing b. directing, staffing, cost analysis, evaluating c. planning, organizing, directing, controlling
c. planning, organizing, directing, controlling
Records of a patient's laboratory test results may be released without the prior consent of the patient to all of the following, except: Select one: a. An insurance carrier b. Physician on call c. Nursing staff d. An employer e. None of the above
d. An employer
The typical budget: Select one: a. Covers a five-year period b. Covers a two-year period c. Is only used by large corporations d. Covers a one-year period e. Has no time frame
d. Covers a one-year period
Advantage and disadvantages of self review include all of the following, except: Select one: a. Compels self-examination b. Provides introspectiveness c. Personal expectations may be over-emphasized d. Provides a broader perspective e. Personal faults may be overlooked
d. Provides a broader perspective
Examples of non-controllable cost include all of the following, except: Select one: a. Rent b. Utilities c. Taxes d. Wages e. Regulatory fees
d. Wages
Cost reduction strategies inspired by DRG include all of the following, except: Select one: a. Tighter clerical control b. Less esoteric testing - send out esoteric and low volume tests c. Decrease in workforce d. Sharing lab services and resources e. Increase in specialized workforce
e. Increase in specialized workforce
The cash accounting system: Select one: a. Shows only revenue income b. Reflects all the services and products performed c. Shows only expenses d. Reflects net gain e. Shows money only when received or paid out
e. Shows money only when received or paid out
As a Medical Laboratory Scientist, you are in the right to perform additional tests on a sample. Select one: True False
false
Follow-up is an unnecessary step in conflict resolution. Select one: True False
false
Gauging one's immediate response to a conflict is considered poor management. Select one: True False
false
If a gift is likely to influence my actions, I should accept it. Select one: True False
false
Patients are considered third party payers because they pay for a part of their healthcare.
false
To ensure that turnaround times are met, lab results can be released before repeat testing is completed. Select one: True False
false
Under DRG, physicians have greater autonomy.
false
financial management is an important technical skill
false
management functions are limited to planning and organizing
false
managers do not need to problem solvers because they can delegate problem-solving to others
false
displacement:
frustration vented on a person other than the one responsible.
polymerase chain reaction
high complexity
pretranfusion testing
high complexity
a plan has been determined and approved. it is your job to put it into action. which management function is required?
implementing/controlling
COLA
is a physician-directed organization that was founded to be a private alternative to CLOA'88
rationalzation
it's not my fault to get a bad grade, the teacher doesn't like me
repression:
keeping distressing thoughts and feelings buried in the unconscious
accommodating:
may be at the manager's own expense and actually work against that manager's own goals, objectives, and desired outcomes.
licensure
meets minimum entry level standards as set by a governmental agency, usually the state.
urine culture
moderate complexity
urine sediment examination
moderate complexity
as the core lab manager, you have been gathering data and assessing the impact of a new test protocol. which management function are you exercising?
organizing
DHHS
overall oversight of health care in US
The total workload units divided by the paid hours is the formula for: Select one: a. Work productivity b. Repeat testing cost c. Paid vacation d. Paid leave e. Paid productivity
paid productivity
you are the lab manager of a small hospital. you have been asked to present a plan for a 25% cost reduction in your department, this action requires the use of which management function?
planning
AABB
publishes standards and inspects blood banks
theory Y (modern model)
self-motivated
AHA
set standards and accredits hospitals
classical principles of organization
skill-based; boredom ensues; too rigid
compensating:
students spend more time in sports than studying
A competing management style often leads to a win-lose outcome. Select one: True False
true
A prospective payment is a predetermined fixed reimbursement for services rendered. Select one: True False
true
CLIA is the law that ensures accuracy of testing in clinical labs
true
Current organizational structures in health care align with the classical model. Select one: True False
true
Employee privacy is governed by principles of ethics. Select one: True False
true
Motivation relates to how needs control or influence behavior. Select one: True False
true
leading/directing focuses on the human factor of management
true
management provides structure
true
the majority of tests performed in the clinical lab are categorized as moderately complex.
true
wavied tests
urine dip stick, visual pregnancy test, home devices for blood glucose, ESR
accrediation
usually a voluntary self-regulatory peer review process, such as NASALS accredits our MLS program; CAP accredits labs.
Calculate total FTE for the following lab: Lab has 25 employees; 15 work 40 hours/week; 10 work 20 hours/week. Select one: a. 30 b. 35 c. 25 d. 20 e. 15
20
In Maslow's hierarchy of needs, food and shelter rank as: Select one: a. 4 b. 1 c. 2 d. 3 e. 5
1
Maslow's Need Hierarchy
1. Physiological needs 2. Safety and securtiy 3. Belonging (love and social) 4. Esteem (deserved respect) 5. Self-Actualization (self fulfillment)
AABB
American Association of Blood Banks
Which of the following regulatory agencies develops an publishes the rules pertaining to the implementation of HIPAA? Select one: a. Department of Health and Human Services (DHHS) b. AABB c. NAACLS d. FBI e. CLIA
DHHS
DHHS
Department of Health and Human Services
DOT
Department of Transportation
Frustration vented on a person other than the one responsible is a defense mechanism known as: Select one: a. Compensation b. Regression c. Rationalization d. Withdrawal e. Displacement
Displacement
HCFA
Health Care Financing Administration
automated hematology with differential
High complexity
NAACLS
National Accrediting Agency for Clinical Laboratory Sciences
A prospective payment is a predetermined fixed reimbursement for services rendered. Select one: True False
True
Because of the impact of DRG's, labs have increased their use of progressive testing profiles. Select one: True False
True
DRG was created to encourages cost containment initiatives. Select one: True False
True
Examples of patient information include: name, address, diagnosis, social security number, and medical record number. Select one: True False
True
Heroic efforts on critically ill patients have contributed to the rising of healthcare cost in the US. Select one: True False
True
Maintenance and motivational factors are dimensions of the Herzberg Model. Select one: True False
True
The classical theory says that people are motivated by money. Select one: True False
True
Vacation and sick time are considered paid hours. Select one: True False
True
Workload units are the modern counterpart of CAP units. Select one: True False
True
the health insurance portability and accountability act safeguards insurance coverage for individuals become unemployed
Ture
collaborating
a win-win way of dealing with conflicts; fully satisfying own concerns as well as concerns of others
The Theory Y (Modern model) considers all employees: Select one: a. Motivated b. Happy to take on extra work c. Unmotivated d. Need direction e. Unable to make independent decisions
a.
When performance is compared to another employee rather than to the performance standard, it is know as: Select one: a. Contrast bias b. Inconsistent standards c. Personal bias d. Halo effect e. Inclusion of important perspectives
a.
withdrawal
avoid frustrating or painful situations
theory X (classical model)
avoid work if possible; forced into work;
avoiding
avoiding the issue and cannot assertively pursue his or her own winning
Cooperation at the expense of achieving the set goals is a characteristic of which conflict management style? Select one: a. Avoiding b. Accommodating c. Compromising d. Collaborating e. Competing
b. Accommodating
Regular audits for ethics and compliance in the lab include all of the following, except: Select one: a. Regular follow-up on complains and difficult cases b. Disclosure of employees' performance on a public forum c. Review billing procedures to make sure they are performed according to protocol d. Investigation of potential ethical misconduct e. Determining if lab practices fall in line with government regulations
b. Disclosure of employees' performance on a public forum
NIDA
certifies labs that do drug testing
moderate complexity
culture inoculation, osmolality, aerobic isolation and identification of bacteria. automated hematology without differential count.
You are required to become involved with a patient's care. It is permissible to share information about the patient with your co-worker only if: Select one: a. The patient is a good friend of the co-worker b. The patient is a friend of your co-worker and he/she is curious about what their friend is doing c. Your co-worker asks you about it d. Your co-worker needs the information for a job-related task e. The patient is a celebrity and your co-worker's biggest hero
d. Your co-worker needs the information for a job-related task
people/interpersonal skills include all of the following, except: a. ability to motivate b. good communication c. relate effectively with people d. conflict avoidance e. harnessing human potential
d. conflict avoidance
you are the manager of a stand-alone urgent care lab with three employees under your supervision. your most experienced employee has been absent five days in the last two weeks. this has put a strain on the other two employees. you also behind on your administrative duties because you have had to cover the bench. you have talked to the person, but there seems to be no charge.
decision making
CLSI
develops reference methods for lab testing
you have been tasked with communicating impending changes in the organization to the lab employees. you have been asked to deliver a clear message while preserving morale. this assignment would require the use of which management function?
directing
Increase in production directly related to increase in wages is supported by the principles of which of the following? Select one: a. Porter and Lawler's Equity Model b. Herzberg Model c. Adam's Equity Theory d. Maslow's hierarchy of needs e. Classical Theory
e.
All of the following are considered unethical behaviors, except: Select one: a. Taking credit for work you did not do b. Accepting a 3-day cruise as an appreciation gift for a sales representative c. Talking about a co-worker behind his/her back d. Taking office supplies home e. Following-up on a test with questionable results
e. Following-up on a test with questionable results
A financial report that shows profit and losses is also known as: Select one: a. Cash-Flow statement b. Balance sheet c. Assets & Liability d. Revenue minus expenses e. Income & Expense statement
e. Income & Expense statement
departmentalization:
like-minded workers; raise barriers
compromising:
lose-lose scenarios
Herzberg Model
maintenance factor: do cause dissatisfaction, but do not contribute to motivation; motivational factor: build high levels of motivation but do not contribute much to dissatisfaction
certification
offered by a professional body, individual must meet certain academic and other qualifications, and pass an examination.
Bureaucratic Model
qualification far more important than ability; chain of command; hirarchy
DOT
responsible for coordinating safety program, for the shipment of hazardous goods.
conflict management is:
the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently.
management is defined as:
the process of achieving objectives utilizing human and physical resources and technology.
ESR
waived
fecal occult blood
wavied