Leadership and Supervision Test 2

Which of the following explains the interesting relationships between leader intelligence and experience levels, and group performance in stressful versus nonstressful conditions?

Cognitive Resources Theory

Which of the following statements is true about force field analysis?

It is used to depict a stable situation as an equilibrium.

In the context of employee turnover, identify a true statement about functional turnover.

It occurs when followers retire or leave because they do not fit into an organization.

Which statement best summarizes the components of empowerment as defined by the authors?

Leaders delegate leadership and decision making down to the lowest level possible and equip followers with the resources, knowledge, and skills necessary to make good decisions.

Which of the following statements is true about assertive people?

They take responsibility for what they say.

Goal emphasis and work facilitation are ________ dimensions of leadership behavior.

job-centered

The _____ states that if one simply works hard and achieves superior results, then good things will happen.

just world hypothesis

In the context of the seven theories of job satisfaction, which of the following is the underlying principle of the theory of organizational justice?

treating people fairly

Which of the following statements about 360-degree feedback is most likely true?

360-degree feedback should be built around a competency model

In the context of the factors affecting motivation at work, which of the following statements is true of the operant approach?

A shortcoming of the operant technique is that situational factors can overwhelm the effectiveness of a reward program.

According to Goleman's conceptualization of emotional intelligence (EQ), the "change catalyst" attribute most likely corresponds to the _____ dimension of the OCEAN model.

Extraversion

One of the earliest leadership theories, the _____, stated that leaders and followers are fundamentally different from each other.

Great Man theory

Researchers at the University of Michigan concluded that there are four categories of leadership behaviors related to effective group performance. Identify a true statement about one of the four categories, interaction facilitation.

It includes those behaviors where leaders act to smooth over and minimize conflicts among followers.

An individuals tendency to exert effort toward task accomplishment depends partly on the strength of his or her motivation to achieve success. This concept is called

achievement orientation

Which of the following terms is best described as avoiding interpersonal conflict entirely either by giving up and giving in or by expressing one's needs in an apologetic, self-effacing way?

acquiescence

Work facilitation behaviors are concerned with

acquiring and allocating resources.

_____ is an effort to attain objectives by attacking or hurting others.

aggression

According to the OCEAN model, individuals who appear as insensitive, socially clueless, pessimistic, cold, and grumpy are most likely to score low in

agreeableness

Which of the following is most likely an example of a noncontingent reward?

annual salary

Which of the following would most likely result in consistently higher effort and performance?

assigning goals that are both specific and difficult

According to the Five Factor Model (FFM) or OCEAN model of personality, leaders who score high in openness to experience tend to

be big-picture thinkers.

According to Daniel Pink, autonomy refers to

being able to make choices

Which of the following is a key developmental objective of leaders in the second quarter of the credibility matrix?

building relationships with co-workers

According to Hogan and Warrenfelz, competencies concerned with analyzing issues, making decisions, and strategic thinking fall into the _____ category.

business skills

_____ use a graphic approach to depict systematically the root causes of a problem, the relationships between different causes, and potentially a prioritization of which causes are more important.

cause-and-effect diagrams

In the context of choosing an appropriate context and medium, oral communication is ideal when

communication needs to be two-way.

Which of the following is the most important steps in conducting a meeting?

determining if the meeting is necessary.

Mobilization is best described as

engaging a critical mass to take action to achieve a specific outcome or set of outcomes.

In the context of job satisfaction surveys, _____ assess the degree to which employees are satisfied with different aspects of work, such as pay, benefits, promotion policies, working hours and conditions, and the like.

facet satisfaction items

The leadership competency of helping a group or community recognize and define its opportunities and issues in ways that result in effective action is known as

framing.

According to the seven theories of satisfaction, which of the following theories or approaches focuses on giving employees work that they find meaningful?

herzberg's two-factor theory

In the context of understanding follower satisfaction, the tendency for people with longer tenure or in higher positions to have higher global and facet satisfaction ratings than those newer to or lower in the organization is known as the

hierarchy effect.

Which of the following terms refers to how much a leader emphasizes meeting work goals and accomplishing tasks?

initiating structure

Building social capital

is the leadership competency of developing and maintaining relationships that allow people to work together.

The _____ component of assertiveness skills concerns knowing where and when not to behave assertively.

knowledge/judgement

One limitation of Maslow's hierarchy of needs is that it fails to

make specific predictions on what an individual will do to satisfy a particular need.

In terms of the underlying causes of performance problems, leaders seem to have the most difficulty in recognizing and rectifying

motivation problems

_____ are internal states of tension or arousal, or uncomfortable states of deficiency that people are motivated to change.

needs

A way to maximize the benefits of a meeting is to

pick a time and place as convenient as possible for all participants.

In the context of organizational justice, perceptions of _____ involve the process by which rewards or punishments are administered.

procedural justice

What is the main reason for people staying with organizations?

promises of long term employment

Unlike leaders who score low in conscientiousness, those who score high in conscientiousness

rarely get into trouble

According to the Herzberg's two-factor theory, which of the following is a hygiene factor?

supervision

In the context of job satisfaction, which of the following methods are most commonly used to assess followers' engagement levels?

surveys

Individuals who score low on openness to experience tend to be _____.

tactical

In the context of Sternberg's triarchic theory of intelligence, leaders and followers who possess high levels of analytic intelligence

tend to be quick learners and do well in school

Which of the following most likely occurs when leaders articulate high expectations for followers?

the Pygmalion Effect

According to Sternberg's triarchic theory of intelligence, creative intelligence is

the ability to produce work that is both novel and useful

Which of the following concepts was most likely promoted by Boris Groysberg?

the difference between portable and nonportable skills.

Which of the following is one of the motivators described in Herzberg's two-factor theory?

the work itself