Leadership Chapter 3

Problem solving is ______.

a competency

The abilities that help a leader to work effectively with subordinates, peers, and superiors to accomplish the organizational goal

human skills

Leadership skills research attempts to ______.

identify competencies that can be acquired by leaders

The basic premise of the skills approach is to ______.

identify the skills of leaders

A chief operating officer of the company who applies the level of administrative skills to the degrees delineated in Katz's model ______.

incorporates the entire staff in the process of shaping the company's goals

Mumford's skills model includes which of these main components?

individual attributes

According to Katz, the most important leadership skills for lower-levels of management are ______.

technical and human skills

According to Katz's skills model, which two skills are most important for supervisory- (low-) level managers to be successful leaders?

technical skill and human skill

Bill is in charge of hiring a new manager for the first shift on the production line. according to Katz's model, bill should be looking for a person with ______.

technical skills

Within an organization, the employees in the information technology department are crucial for the success of the organization due to their ______.

technical skills

At the upper-management level in an organization, ______.

technical skills are less important than human skills

The individual attributes factor in the skills model suggests ______.

that the skills model is not just a competency-based model

Which is not a strength of the skills approach?

It has high predictive value.

Jim is a district manager of Wendy's in west Michigan. when he hires people, the most important thing he looks for is whether people are good problem solvers

Jim is using the Mumford skills model

Who developed the three skill model of leadership?

Katz

The problem-solving competency in the skills model is most similar to ______.

Katz's conceptual skill

Additional research completed by Mumford, Campion, and Morgeson used a four skill model to assess cognitive, interpersonal, business, and strategic skills in managers at junior and senior levels of an organization. the research findings in this study were most similar to ______.

Katz's hierarchical three skills model

Social judgment skill is similar to ______.

Katz's human skill

The knowledge competency in the skills model is most similar to ______.

Katz's technical skill

Who developed a capability model that includes individual attributes, competencies, and leadership outcomes?

Mumford et al

What best explains the comparison of the skills approach to sports such as golf and tennis?

People can improve their skills through practice and instruction

______ are what leaders can accomplish, whereas ______ are who leaders are

Skills, traits

Mumford's skills model contends that leadership outcomes are the direct result of ______.

a leader's competencies

Career experiences directly contribute to which of the other main components of Mumford et. al's skills model?

competencies

Which skills model competency consists of creating a schema for learning and organizing data?

knowledge

Which is not a social judgment skill?

knowledge acquisition

Leadership skills are defined in the chapter as ______.

knowledge and competencies to accomplish goals

The skills approach takes a ______ on leadership, like the trait approach

leader-centered perspective

Technical skills are the ______.

ability to work with things

Which of the following is a competency in Mumford's skills model

knowledge

Jonathan has equally high skills in managing relationships with the employees he supervises and in helping the firm shape the vision for growth. He is not as adept in the technical aspects of the company. Applying Katz's skills model, at what level of management is Jonathan?

top management

A leader using human skills will ______.

use sensitivity to assess the needs and motivations of others

Abby is a gifted communicator in her club and has a talent for verbally articulating what the future can hold for the members. According to Mumford's nine key problem solving skills, which is Abby demonstrating

visioning/sensemaking

The research Katz completed for his article describing the skills of an effective administrator ______.

was qualitative research

The classic article "skills of an effective administrator" by Katz was published in the ______.

Harvard Business Review

Which of the following is not an example of an internal environmental influence that can affect leadership outcomes?

an economic recession

The research Mumford et al. completed used a sample of ______.

army officers

Katz describes human skills as ______.

being aware of the perspective of others on issues

The skills approach framework ______.

can be applied at all levels of leadership

In the previous company Leo worked for, he led the downsizing of a major division and had to terminate hundreds of employees. This event had an impact on Leo that influences how he approaches his leadership role in his current company. According to Mumford's skills model, this is an example of ______.

career experiences

You recently received a promotion to a higher level of management within your organization. this is your third promotion with your department. using Mumford's skills model, what best represents this type of promotion and its outcomes?

career experiences

Which of the following is not a competency in the skills model

cognitive ability

The structure of the skills approach is ______.

consistent with leadership education programs

The ideas and mental abilities that people learn through experiences can best be described as ______.

crystallized cognitive ability

Mumford et al.'s model is characterized as a capability model because ______.

it examines the relationship between knowledge and skills and leader performance

The problem-solving component of the skills model ______.

demonstrates ability to construct organizational solutions

The skills approach is primarily ______.

descriptive

The two leadership outcomes outlined in the skills model are ______.

effective problem solving and performance

Social judgment competencies described in Mumford et. al.'s skills model are similar to skills in this framework

emotional intelligence

Birds hitting a plane on takeoff causing engine failure in flight is an example of what component of the skills model by Mumford?

environmental influence

The environmental influences listed are all internal with the exception of ______.

flooding of the office

Which of the following problem-solving skills can best be described as the ability to anticipate the implications of executing a plan?

forecasting

Which of the following problem-solving skills can best be described as the ability to define noteworthy issues or significant problems affecting the organization? A. problem definition

forecasting

Which of the following attributes begins to decline in later adulthood?

general cognitive ability

The environmental influences listed are all external, with the exception of ______.

highly competent employees

Which part of the skills model supports people as they apply their leadership competencies?

individual attributes

All of the following environmental influences are external except ______.

inexperienced followers

In the skills model, which of these is a general cognitive ability?

information processing

In the skills model, crystallized cognitive ability refers to ______.

intellectual ability acquired over time

General cognitive ability is similar to which of the five leadership traits in this text?

intelligence

The breadth of the skills approach, which includes motivation, critical thinking, and personality, ______.

is considered a weakness of this approach

A supervisory-level manager of a company who applies the level of administrative skills to the degrees delineated in Katz's model ______.

is more "hands-on" with producing the company's product than interacting with staff

Which of these statements about the skills approach is false?

it clearly predicts how variations in social judgment and problem-solving skills affect performance

Tamika uses her ability to sense and perceive her staff's emotions every day to help them feel comfortable in the workplace. She is very knowledgeable about day-to-day operations and also is quite successful at anticipating problems and sharing ideas for improvements up the chain of command. Applying Katz's skills model, at what level of management is Tamika?

middle management

The research by Mumford et al. was done on a sample of ______.

military leaders at multiple levels

The skills approach is ______.

not suitable for application across leadership contexts

Human skills are about working with ______.

people

Individual leader attributes can affect the leader's skills, but it is the ______ themselves that are most important in addressing organizational problems.

skills

Which of the following presents a competency-based approach to leadership?

skills approach

Skill in persuasion and communicating change describes which social judgment competency?

social performance

Skills approach helps us best identify our ______.

strengths and weaknesses

Johanna is excellent at applying tax law and other accounting principles in her job as a manager in her accounting firm. She has equally high skills in working with the employees she supervises but does not have as much skill in helping the firm shape the vision for growth. Applying Katz's skills model, at what level of management is Johanna?

supervisory management

In Mumford's skills model, social judgment skill is defined as ______.

the capacity to understand people and social systems

According to the skills model, performance outcomes are affected by ______.

the leader's experiences

Research data on Mumford et al.'s model was tested on military personnel. which of the following is true?

the model cannot be effectively applied to leadership skills in startup businesses

By including such a large number of components, the skills approach and its models are criticized for ______.

the range of skills extending beyond the boundaries of leadership

Pat Smith is human resources director for a large bank. Her major goal is to find a person who has developed their ability to effectively work with others in solving organizational problems. Pat is basing her selections on ______.

the skills approach

Katz started the research focus on skills during a time when ______.

there was still disagreement about leader traits in the literature

The main goal of Mumford et al.'s research was ______.

to explain the elements of effective performance

Ashlyn focuses her energy at her car manufacturing company on assessing market fluctuations and shaping the goals of the organization for the future. She communicates well with her staff and enjoys the social aspect of work with the people around her. She leaves the details and daily operations primarily to other capable staff in the organization. Applying Katz's skills model, at what level of management is Ashlyn?

top management