leadership training

What likely contributed to the flawed corporate culture at Countrywide Financial?

A flawed incentive system

Based on observations of J. P. Morgan CEO James Dimon's reaction to a crisis, what is a good way to manage a crisis?

Act quickly and take responsibility for the issues.

Which definition describes an ethical issue?

An identifiable problem, situation, or opportunity that requires a person or organization to choose among several actions that may be evaluated as ethical or unethical

What is one way that ethical leaders can empower employees?

Creating an open communication environment

Which statement is true about the ethical decision-making of leaders?

Ethical leaders must often make trade-offs regarding stakeholder demands.

What is true about how ethical leaders should perceive stakeholders?

Ethical leaders view stakeholders as important co-contributors of firm value

What is the definition of ethical issue intensity?

How important an ethical issue is perceived to be by a company or individual

What is organizational ethics?

Right or wrong, acceptable or unacceptable conduct in an organizational environment

Why might ethics mistakes actually improve an organization in the long-run?

They give the firm an opportunity to learn from its mistakes.

What is the fate of ethically-challenged CEOs?

They often face reputational damage.

Which of the following statements is true about ethics?

Unethical conduct is not always black and white.

What is the definition of groupthink?

When people in a group go along with the group decision.

While ________ cultures do not necessarily ignore employee well-being, they tend to emphasize company performance first.

exacting

Why is expert power one of the more effective forms of power a leader can demonstrate?

Followers are able to trust the leader's expertise and credibility.

Why would an organization not want to rely solely on an individual's personal ethics?

Individual personal values differ significantly and can result in unethical conduct.

Which of these stakeholders is a secondary stakeholder?

special-interest group

Which statement is true about a compliance orientation and a values-based orientation within a company?

Both orientations can increase ethical awareness among employees.

By being highly persuasive and skilled at getting employees to adhere to a common goal or mission, Zappos CEO Tony Hsieh displays what kind of leadership style?

Charismatic leadership

n Enron, the lowest 20 percent of performers were systematically fired. This could be an example of ___

Coercive power

Which statement is true regarding the aftermath of the financial crisis

Consumer trust of business hit a low point.

Which word best describes a compliance orientation?

Contractual

What is true about the influence of ethical decision making factors in an organization?

Employee decision making is often affected more by organizational relationships.

What are the benefits of ethical leadership?

Employees are more willing to work for ethical companies

What is true about ethical leaders?

Ethical leaders place company interests above their own

What is the first step organizations must take to meet the needs of their stakeholders?

Gather data on the company's stakeholders.

In this module, we described five examples of ethically-challenged CEOs. What is not one of the mistakes they made?

Giving employees more decision-making authority

Which of the following differentiates ethical leaders from less ethical leaders?

How they respond to mistakes

Which definition best describes organizational ethical leadership

Influencing others to ethically achieve company goals.

According to Howard Schultz, which of the following is true about ethical leadership?

It is about finding a way to balance between profitability and social consciousness.

Many individuals caught in misconduct claim that they were "just following orders" from their superiors. What type of power might this reflect on the part of the leader?

Legitimate power

Organizations that reward high performance without considering how the results were achieved are:

More likely to have employees engage in unethical behavior

Which of these is the least likely to influence an individual's personal ethics?

Regulatory guidance

What constitutes a conflict of interest?

The best interests of an individual are placed above the best interests of the company

Based on our definition, how should companies approach principles?

There should be zero tolerance for employees to violate them.

Why would it be a mistake to ignore secondary stakeholders?

They can be an ally or a threat to an organization.

What similarity do they share that contributes to their firm's ethical cultures?

They have the ability to align employees behind a common vision.

Why are principles and values so important to companies?

They provide guidance for employees and leaders in making ethical decisions.

Which tends to be the most observed misconduct in the workplace?

Time theft

An "ethical blind spot" refers to ___________________.

a person's underestimation of his or her own potential to commit misconduct

Unlike an ethical issue, in an ethical dilemma _____________.

all the decisions have negative consequences

Countrywide Financial did not appear to care for employees' well-being or the long-term well-being of the firm. It can best be described as having a(n) __________ culture.

apathetic

Authentic leadership is characterized by leaders who _____________

are passionate about company goals, display corporate values in the workplace, and form long-term relationships with stakeholders

As a company that places employee well-being over company performance, Zappos displays a _________ culture.

caring

Ethical leaders must ____________ ethical issues and risks.

identify

A values orientation should possess _________________.

strong communication systems

Those with an internal locus of control believe __________.

they have control over events in their lives

While principles are more _________ in nature, values are more __________ and tend to be enforced by society.

universal; subjective

Employees disagreeing about the most ethical decision, for resolving an ethical dilemma, is an example of:

ethical diversity

What is one of the biggest ethical risks that companies face?

Complacency

If Steve Jobs was admired for his knowledge of Apple products, he displayed _________.

expert power

Sam Walton, founder of Wal-Mart, would often travel to different stores across the nation to personally meet employees and praise them for their hard work. By actively promoting a shared vision among employees, Sam Walton was a

transformational leader

Principles, values, _______, and ________ form an organizational culture.

norms; artifacts

Core practices are ______

not legally mandated but are considered best practices of the industry.

Leaders who display good character_________________

take responsibility for ethically meeting stakeholder needs.

A transactional leader _________

tries to create employee satisfaction by negotiating for levels of performance