Lesson 02 Operations Management

A nation's ability to compete with other nations impacts a business' strategy in the area of: a. marketing b. finance c. operations d. distribution e. all of the above

e

Production systems with customized outputs typically have relatively: a. high volumes of output b. low unit costs c. high amount of specialized equipment d. fast work movement e. skilled workers

e

Which of the following is not a type of operations? a. goods production b. storage/transportation c. entertainment d. communication e. all of the above involve operations

e

Which of the following is not emphasized in a lean production system? a. falling prices b. high quality c. worker involvement d. continual improvement e. customer satisfaction

e

Business organizations consist of three major functions which: a. overlap b. are mutually exclusive c. exist independently of each other d. function independently of each other e. do not interface with each other

a

Manufacturing work sent to other countries is called: a. downsized b. outsourced c. internationalization d. vertical integration e. entrepreneurial ship

b

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the: a. Irwin phenomenon b. Pareto phenomenon c. Stevenson phenomenon d. Tellier phenomenon e. Adam Smith phenomenon

b

The responsibilities of the operations manager are: a. planning, organizing, staffing, procuring, and reviewing b. planning, organizing, staffing, directing, and controlling c. forecasting, designing, planning, organizing, and controlling d. forecasting, designing, operating, procuring, and reviewing e. designing and operating

b

A 'product package' consists of: a. the exterior wrapping b. the shipping container c. a combination of goods and services d. goods if a manufacturing organization e. customer relations if a service organization

c

Dealing with the fact that certain aspects of any management situation are more important than others is called: a. analysis of tradeoffs b. sensitivity analysis c. recognition of priorities d. analysis of variance e. decision table analysis

c

Technology choices seldom affect: a. costs b. productivity c. union activity d. quality e. flexibility

c

The process of comparing outputs to previously established standards to determine if corrective action is needed is called: a. planning b. directing c. controlling d. budgeting e. disciplining

c

Which of the following does not relate to system design? a. altering the system capacity b. location of facilities c. inventory management d. selection and acquisition of equipment e. physical arrangement of departments

c

Which of the following is a recent trend in business? a. pollution control b. total quality management c. supply chain management d. competition from foreign manufacturers e. technological change

c

Which one of the following would not generally be classified under the heading of transformation? a. assembling b. teaching c. staffing d. farming e. consulting

c

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function. a. operation b. marketing c. purchasing d. finance e. internal audit

d

Measurements taken at various points in the transformation process for control purposes are called: a. plans b. directions c. controls d. feedback e. budgets

d

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is called.... a. illegal b. price-fixing c. volume analysis d. revenue management e. outsourcing

d

What is credited with gains in industrial productivity, increased standards of living and affordable products?a a. personal computers b. the internet c. mass transportation d. assembly lines e. multi-level marketing

d

Which of the following are benefits of using models in decision making? a. they provide a standardized format for analyzing a problem b. they serve as a consistent tool for evaluation c. they are easy to use and less expensive than dealing with the actual situation d. all of the above are benefits e. none of the above

d

Which of the following is not a characteristic of service operations? a. intangible output b. high customer contact c. high labor content d. easy measurement of productivity e. low uniformity of output

d