M01 - System Components and Peripheral Devices

Installing and configuring laptop hardware and components is a sub-objective of which domain in the exam objectives?

1.0 Mobile Devices

Domain 4.0 - Virtualization and Cloud Computing provides what total percentage of questions on the Core 1 certification exam?

12%

Domain 1.0 - Mobiles Devices provides what total percentage of questions on the Core 1 certification exam?

14%

How many pins are on a VGA connector?

15

4.0 Virtualization and Cloud Computing domain exam objective has how many sub-objectives that you should know?

2

Comparing and contrasting TCP and UDP ports, protocols, and their purposes is included in what domain of the exam objectives?

2.0 Networking

Under what domain exam objectives would you expect to see the following sub-objective: Compare and contrast Internet connection types, network types, and their features.

2.0 Networking

Domain 2.0 - Networking provides what total percentage of questions on the Core 1 certification exam?

20%

Installing and configuring motherboards, CPUs, and add-on cards is a sub-objective of which domain in the exam objectives?

3.0 Hardware

Relative to the Core 1 (220-1001) Exam Objectives, the exam objectives are spread among how many domains?

5

What is the passing score for the Core 1 exam (based on a scale of 100-900)?

675

What is the time limit of the exam?

90 minutes

Consider the external ports for a typical PC system (pictured below). Drag the port type on the left to the letter on the right that best identifies it. (Each type can be used once.)

A - HDMI B - Thunderbolt C - IEEE 1394 D - USB E - VGA F - DVI G - RJ45 H - RJ11 I - Fiber S/PDIF J - Audio Jack

Use the above diagram to match the case type labels on the left with their corresponding cases, identified by letters on the right.

A - Mini-ITX Tower B - Micro-ATX Slim Tower C - Micro-ATX Tower D - ATX Mid-Tower E - ATX Full-Tower

You need to purchase a case that meets the following criteria: Compatible with most form factors. At least two external and internal bays. Good balance of size and space. Which case type should you purchase?

ATX mid-tower

Yesterday you installed a new game on your computer. When you ran the computer, you noticed that the application was running very slow. After you exited the game and restarted it, you received an error message saying, "Insufficient memory or disk space." You checked your hard drive and saw that you had more than 250GB of free space. What should you check next in Task Manager?

Amount of RAM available.

You have just installed a new USB card reader in your Windows computer. Every time you perform a certain action using the card reader, you get an error message that you've never seen before. Which of the following actions should you perform FIRST?

Check the manufacturer's website for information about the error.

You are troubleshooting a laptop with multiple sticking keys that result in misspelled words while the user types. Other than several sticking keys, the laptop appears to be functioning properly. You have cleaned the keyboard with compressed air, but the problem persists. After removing one of the key tops, it becomes apparent that a liquid was spilled into the keyboard. Which of the following is the next step in resolving the issue of sticking keys?

Clean the keyboard keys with a contact cleaner.

As an IT technician for your company, you have been notified that the Windows domain does not seem to be functioning properly. Being familiar with domains, you are fairly confident you know what the issue is. But just to be safe, you take the applicable time to gather additional information and to identify what, if anything, has changed. Which of the following is the BEST next step?

Create a hypothesis.

You are the manager in charge of maintaining desktop computers. A user reports that she can't turn her computer on. After some investigation, you find that the power supply is malfunctioning. Which of the following actions should you perform NEXT?

Create an action plan.

You are providing telephone support for a user who is trying to connect a computer to a projector. You know that the projector only has a VGA port. How would you describe the connector that the user should look for?

D-shaped with 15 pins

You are helping a customer over the phone. The customer needs to connect a monitor that uses a digital interface. Which port should you instruct her to look for on the back of her PC?

DVI

The manager of the research and development team needs to make a PowerPoint presentation for her team members (no audio). Her presentation requires her computer to be connected to a large high-definition television. You have been asked to ensure that the computer is connected a functioning properly prior to her presentation. In the process of setting up the computer, you find that the computer video port (see image 1) is different from the port found on the TV (see image 2). Which of the following adapters MUST you use to connect the computer to the TV?

DVI to HDMI

Brandon purchased a new processor online as an upgrade. When he purchased the processor, he made sure that it used the same socket his computer's motherboard used. But he did not check to see whether the motherboard chipset was compatible. What will happen if you install a processor on a motherboard that can fit the socket but is the wrong chipset?

Damage to both the processor and the motherboard.

You are a first line desktop support technician. A user reports that he cannot access several network files. After some investigation, you determine that the problem is with a network server. Which of the following actions should be performed NEXT?

Determine if escalation is needed.

A user reports that he can't send print jobs to a specific printer. You are able to reproduce the problem on the user's computer. Which of the following actions should you perform NEXT?

Determine whether anything has changed.

You have purchased a new LED monitor for your computer. On the back of the monitor, you see the following port. Which type of cable should you use to connect the monitor to your computer?

DisplayPort cable

Which of the following BEST describes the DisplayPort interface used for connecting video monitors to computers? (Select TWO).

DisplayPort can send both video and audio signals over the same cable. DisplayPort uses a lower voltage than DVI or HDMI.

Molly, an end user, connects an external monitor, external keyboard and mouse, and a wired network cable to her laptop while working in the office. She leaves the office frequently to meet with customers and takes the laptop with her. Disconnecting and reconnecting these external connections has become inconvenient. Which of the following devices will allow the user to disconnect and reconnect the laptop to the external connections with the least amount of effort? (Select TWO).

Docking station Port replicator

A technician needs to service a laptop computer that is experiencing an intermittent problem with the display. Which of the following will be most effective at helping the technician complete the work in a timely and efficient manner? (Select TWO).

Document and label the location of the screws and cables before removing them. Organize and place all parts and screws and in one place.

A user reports that the projector in the conference room has display issues when it is connected to his laptop. After identifying the cause and completely resolving the issue, the projector displays the images perfectly both on his laptop and on the projector. Which of the following troubleshooting strategies should be performed NEXT?

Document the solution.

You are researching RAM for a computer you are building for a friend who will be using the system as a home office server for her small business. She wants the added protection so the computer will not crash due to a memory error. What type of RAM should you consider purchasing?

ECC

A user sends a print job to a network printer, and it prints page after page of random characters. He calls the helpdesk, and a technician discovers that the wrong printer driver had been loaded on the user's workstation. The technician loads the correct driver, verifies that the system works correctly, and documents the resolution. Which of the following actions should the technician perform NEXT?

Educate the user as to how the problem was resolved and verify that they are satisfied with the results.

Consider the cable connectors used by various peripheral devices (pictured below). Drag the letter on the left to the peripheral device on the right that would most likely use the connector type.

External storage device - G Analog monitor - D Video camera - C HDTV - A Dial-up modem - H Digital monitor (without audio) - E Network adapter - F Headphones - B

As an IT technician for your company, you are in the process of setting up several servers in your network. During the process, one of the servers is misconfigured and is therefore, having trouble synchronizing information with the other servers. Which of the following is the BEST next step?

Gather information.

The CEO of your small company has asked you to connect his laptop computer to the small conference room LED TV. The CEO will be showing a new promotional video that demonstrates the new company strategy through images and sound. Which of the following cable types would work BEST for connecting his laptop to the display?

HDMI

Drag the computer function on the left with its associated hardware component on the right. (Each option may be used more than once.)

Hard disk - Long-term storage Printer - Output Keyboard - Input CPU - Processing Speakers - Output RAM - Processing DVD-RW - Long-term storage Microphone - Input

Which two domains in the exam objectives comprise 27% each of the total questions for a total of 54% of the exam questions?

Hardware and Hardware & Network Troubleshooting

A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to her wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists. Which of the following is the first step you should take to assist the user in resolving this issue?

Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network.

While you are answering help desk calls, a field customer calls and complains that he cannot print to a workgroup laser printer. Which of the following should be the first question you ask?

Have you ever printed to that printer?

You are responsible for managing client workstations for your company. A frantic user calls you one morning exclaiming, "Nothing is working!" Which of the following actions should you perform FIRST?

Identify the problem.

Which of the following is a benefit of good documentation?

It saves time and money in troubleshooting problems.

You want to build a computer that can stand upright on a desk and takes up the least amount of space possible. Which type of case should you select?

Micro-ATX slim tower

Which of the following motherboard form factors BEST allows for low-consumption power supplies?

Mini-ITX

Match the processor feature to the correct definition. Multiple processors installed in the same processor housing Handle and switch between multiple instruction sets Two processing units installed within a single processor Two processor sockets on the motherboard

Multicore processing Multithreading Multiprocessing Dual processors

What types of questions will you see on the Core 1 certification exam?

Multiple choice and performance-based

Which of the following form factors does not have expansion slots on the motherboard, but instead uses a riser card for expansion cards?

NLX

You are reviewing new RAM to purchase for a gaming computer and find three different RAM modules that are the same except for their CAS Latency. Option A lists the CL as 18 ns, Option B lists the CL as 20 ns, and Option C lists the CL as 15 ns. Which option will work best for a gaming computer?

Option C

An employee has sustained damage to the tendons and ligaments in his wrist and forearm due to the pronation caused by typing on his straight keyboard. His doctor has recommended that he use an ergonomic keyboard to allow his body to heal. After purchasing the new ergonomic keyboard, you find that this employee's computer only has a round, purple keyboard port (see image 1), which does not match the new keyboard's connector type (see image 2). Which of the following adapters MUST you use to connect the new keyboard to the old legacy computer port?

PS/2-to-USB

You are connecting an older dot matrix printer to a computer. The printer's cable is a D-shaped connector with 25 pins. Which port type does the printer connect to?

Parallel port

A user reports that her system is running slow when saving files. You determine that you will need to upgrade her hard disk. You identify the components that are required and schedule the repair for later that afternoon. Which of the following steps have you forgotten in your troubleshooting process?

Perform a backup.

Jenny is working on a laptop computer and notices that the computer is not running very fast. She looks and realizes that the laptop supports 8GB of RAM and that the computer is running only 4GB of RAM. Jenny would like to add four more gigabits of RAM. She opens the computer and finds that there is an open slot for RAM. She checks the other module and determines that the module has 204 pins. What module should Jenny order?

SO-DIMM DDR3

You are looking at a female TRS connector on the the computer. Which device uses this connector?

Speaker

You need to replace a broken monitor on a desktop system. You decide to replace it with a spare monitor that wasn't being used. Even though the monitor is made by a different manufacturer than the desktop computer, it still works with the computer. Which computer design concept makes this possible?

Standardization

A user reports that he is unable to access data on an external hard drive. You investigate the problem and determine that the USB cable connection to the hard drive is damaged. You replace the cable. Which of the following actions should you take NEXT?

Test the solution.

A user reports that her monitor has stopped working. While troubleshooting the issue, you discover a bad video card in the system. You replace the card and connect the monitor cable to the card. Which of the following actions should you perform NEXT in your troubleshooting strategy?

Test the solution.

A technician has determined that a laptop keyboard will need to be removed in order to replace the laptop's CPU cooling fan. Which of the following steps will most likely be required before the technician can remove the keyboard from the laptop? (Select TWO.)

The keyboard bezel will need to be removed. The keyboard cable(s) will need to be disconnected from the ZIF socket(s).

Gina is upgrading your computer with a new processor. She installs the processor into your motherboard and adds the cooling system. She powers up the computer, and it begins to boot but then shuts down. What could be the cause of this problem?

Thermal paste was not used.

Which connector on the back of a computer is used to attach a mouse to a modern PC system?

USB A

You work as the IT administrator for a small corporate network. One of the company employees needs to find an additional PCI card to the motherboard. When you open the computer, you see that the card purchased will not fit due to the card's height. Which of the following is the BEST method for using the newly purchased card?

Use a riser card to allow the new card to be installed parallel to the motherboard.

You decided to upgrade your PC with a faster processor. To do this, you ordered a new motherboard over the Internet that supports the processor you want to use. When it arrives, you discover that the motherboard uses the Micro-ATX form factor. Your current case is an ATX mid-tower with a standard ATX motherboard inside. What should you do?

Use the Micro-ATX motherboard in the ATX case.