M11

If an organization advertises its services using television and radio commercials, which external audience is it most likely targeting?

consumers

Josh works for a large, multinational corporation. He has some new ideas for the product his department markets. To share his ideas, he must first share it with his assistant manager, who then meets with the department head. The department head in turn will have to meet with the division chair, who can take it to the marketing committee for a decision. Josh's company, like many organizations, is a

hierarchy

Ramona works at a construction firm where she is the only woman. The men she works with think it is funny to make sexually suggestive jokes in front of her, make derogatory comments about her gender, and put sexually suggestive pictures in her locker. Ramona is experiencing which type of sexual harassment?

hostile work environment

Tyrese believes that his job is much easier if he gets along with his coworkers. To that end, he organizes frequent game nights at his house for his colleagues, and he is sure to eat lunch with different coworkers every day. Over time, Tyrese's colleagues will most likely come to depend on his _______ role as a social event organizer.

informal

Which of the following is NOT a type of organizational rite?

interaction

__________ communication can significantly enhance an organization's reputation, productivity, community support, and economic success.

external

An organizational chart specifies the _________ connection between roles in a company.

formal

Which of the following is NOT a potential external audience for organizational communication?

former employees

If you buy a toy that was manufactured and assembled in another country and then shipped here, you are affecting and being affected by

globalization

The term ____________________ describes the increasing connectedness of societies and their economies as a result of developments in transportation and communication.

globalization

Many people say that informal communication travels along an organizational _________, meaning that messages are often conveyed in upward, downward, and lateral directions simultaneously.

grapevine

Which of the following is NOT a type of story used to affirm organizational identity?

integral

Communication that occurs within groups such as colleges, companies, sports teams, religious institutions, or neighborhood watch groups would be considered

organizational

When using the ____________ approach to communication, communicators can adjust their messages based on the feedback they receive.

transactional

Chris is transferred to another location for the party supply chain that employs him. He is unsure of his new manager and doesn't know how she feels about her sales staff. What type of stories would most likely help Chris get ideas about how to interact with his new manager?

collegial

Most fans of Apple products know the ________ story of how the cofounders Steve Jobs and Steve Wozniak assembled the first Apple computer in Jobs's garage.

corporate

Kyle works for a large biotechnology firm. He knows that he is expected to work more than 60 hours per week, to take minimal lunch breaks, and to work most nights and weekends. In the lunchroom, there is very little interaction between employees, and Kyle does not fraternize with his coworkers outside of the workplace. Although Kyle normally is an easygoing and friendly person, he would most likely feel pressure to conform to the organizational _________________ of the firm.

culture

Carolina is the vice president of the environmental club at her high school. She is in charge of e-mailing members about upcoming events, answering questions from new members about enrollment, and explaining club guidelines to club members. As a part of her position, Carolina employs a lot of _______________ communication.

downward

Effective lateral communication with our peers contributes to a positive work environment and makes our experiences in an organization more satisfying because it focuses on treating people as

equals

Even if employees claim to understand an __________ organizational rule, they may not necessarily respond positively to it, as evidenced by employees' negative perception of managers that closely monitor e-mail in the workplace.

explicit

According to the _________________ model, organizational communication is seen as a pipeline through which information flows from one source to another.

information-transfer

Which approach to organizational communication would work best if you needed to convey a message to a large audience quickly?

information-transfer

Martin runs a small dry cleaning business. He expects his employees to be on time, and he gets annoyed when employees take an extended lunch break. He values efficiency above all else, and he makes sure that his staff meetings take no longer than necessary. Martin is most likely from a _________________ culture.

monochronic

____________ communication refers to the interactions that occur within structured groups.

organizational

________________ stories reflect both how people see themselves and how they want others to see them.

personal

Rebecca works for a rapidly growing nonprofit organization. The organization is in desperate need of volunteers. Part of Rebecca's job requires the use of external communication to find these volunteers, which she does largely through campus and community recruitment fairs. What type of external audience is Rebecca targeting?

potential personnel

Which of the following is generally NOT a way to understand an organization's culture?

regulations

Lisa's synagogue was not able to raise enough revenue during the fiscal year and has had to cut many staff positions and activities for the congregation. Several families have left the close-knit community as well because of financial issues. In order to revitalize its members, the synagogue plans a weekend retreat to help congregants brainstorm ways to boost membership. This retreat would be best described as a(n) ___________ rite.

renewal

Organizational ___________ are ceremonial acts and practices that convey characteristics of an organization's culture.

rites

An employee who signs a nondisclosure agreement with a company in a highly competitive field is agreeing to abide by an organizational

rule

In November 2009, Tareq and Michaele Salahi were able to sneak into an official state dinner at the White House, even though they were not invited. The government agency charged with the event's security was the Secret Service, and it was later determined that an official had let the couple though an initial checkpoint despite the lack of an invitation and a proper screening. In this case, it seems that the official did not follow that agency's explicit organizational _________ for the situation.

rules

Grayson works in the technology department at a large nonprofit agency. Every Friday night, he participates in a company softball league, and after every game, he and his coworkers go out for drinks. Grayson and his coworkers are participating in what type of organizational ritual?

social

The _____________ approach to organizational communication recognizes that people in an organization can use communication to control their environments.

strategic control

Messages to immediate supervisors, higher-level personnel, and your college president are considered _____________ communication.

upward

Exercising caution when using e-mail, using face-to-face communication when possible, and not letting technology become distracting are all ways to

use communication technology effectively