M365 MS-900 Exam Prep (By Ruthie)

Azure Active Directory

(AD) is used by Endpoint Manager for identity of devices, users, groups, and MFA (multi factor authentication). Azure AD Premium also has dynamic groups, auto-enrollment, and conditional access

SharePoint

(intranet) the cloud evolution of Microsoft SharePoint Server. Its a cloud service that enables you to store, organize, and add third-party apps, access information from almost any device, and allow sharing with external people by default, all by using a web browser. It help you create team focused sites for efficient collaboration and communication.

M365 Email & Calendaring

- M365 syncs email calendar and contact info - custom format and domain name - set up new users - restore deleted accounts - anti-malware protection - anti-spam filtering - provides archiving for legal discovery and compliancy - connect M365 profile with linkedin and get rich insights

choose a location for distributing updates for M365 apps

- The office content delivery network (CDN) (easiest) - a shared folder on your local network (good for bandwidth issue) - an enterprise software deployment tool such as Config Manager (easiest if you have it)

How are updates installed for the M365 apps?

- all at the same time - they are cumulative - users can still use apps while updates are downloading - users will log off once the apps are updating

advantages of using Microsoft chat

- chat 1 on 1 or in groups - eliminate email clutter - encourage open discussion/thoughtful debate - start a call or share screens - messages are in real time - chat from mobile device - can share files

how to perform larger scale deployments of M365?

- click to run - local source - Microsoft Endpoint Configuration Manager

examples of power automate:

- instantly respond to high priority notifications or emails -capture track and follow up with new sales leads -copy all email attachments to your OneDrive for Business account -collect data about your business and share that info with your team -automate approval workflows

even if people have access to a computer, audio conferencing may be a good option if:

- internet connectivity is limited - the meeting is audio only - the call quality is better when dialing in - someone wants hands free access using a Bluetooth

How can you install M365 apps?

- network share -directly from internet

deploy M365 apps from a local source

- same steps as the click to run - download the files to a local server Benefits: - many users are not downloading the same files from the internet consuming bandwidth - good option for those without reliable internet connection

Microsoft's Privacy Principles

-Control: putting you the customer in control of your data -Transparency: being transparent about data collection and use so that everyone can make informed decisioins -Security: strong security and encryption to protect your data at rest and in transit -Strong Legal Protections: respecting local privacy laws and fighting for legal protection of privacy as a fundamental human right -No Content-Based Targeting: not using email chat files or other personal content to target advertising -Benefits to You of M365 collecting your data: troubleshooting feature improvement personalized customer experience

Microsoft 365 Defender protects:

-Identities with Microsoft Defender for Indentities & Azure AD Identity Protection -Endpoints with Microsoft Defender for Endpoint -Applications with Microsoft Defender for Cloud Apps -Email and collaboration with Microsoft Defender for Office 365

Voice and Video Call Aspects?

-Meet anyone 1 on 1 or in conferences or live events - screenshare -custom backgrounds (blur ones avoid distraction and ensure privacy) -share meeting notes and recordings

To create an app with Power Apps you...

-Power Apps Studio: the app designer used for building canvas apps, makes creating apps feel more like building a slide deck in PowerPoint -App Designer: lets you define the sitemap and add components to build a model-driven app

3 flavors of Power BI (bonus 4th?)

-a windows desktop application called Power BI Desktop -an online SaaS service called the Power BI Service -Power BI mobile apps for Windows, iOS, and Android devices bonus 4th: Power BI Report Server which allows you to publish Power BI reports to an on-premises report server after creating them in Power BI Desktop

why deploy onedrive?

-access files from all your devices -share inside or outside org -coauthoring -finding files is easier with Microsoft Graph app ----programming interface -enterprise grade security

Workplace Analytics benefits

-address wasteful collaboration and meeting cultures -enhance process efficiency and effectiveness -drive cultural transformations -inform leadership excellence and development -visualize data with dashboards and reports from Power BI and other reporting tools -inform leadership initiatives and development -develop executive dashboards and reporting systems

different types of Power Automate flows:

-automated flows -button flows -scheduled flows -business process flows -UI flows

Benefits to SharePoint

-build sites and pages and libraries -add web parts to customize their pages -share important visuals/news with the team -search and discover sites, files, people from across org -manage their business processes with flows -co-author -sync and store their files in the cloud -catch up on news on the go with mobile app

Support options for M365 services

-community based support -proactive support -we, chat, email, and phone support -pre-sales support -FastTrack -premier support for M365 -Support through a Microsoft Partner

The framework for Defender for Cloud Apps:

-discover and control the use of Shadow IT -protect against cyberthreats and anomalies -protect your sensitive info anywhere in the cloud -assess the cloud apps compliance

benefits to adopting modern management methodologies:

-easy to deploy and manage (windows autopilot into azure ad and intune) -always up to date -intelligent security built in (ATP, AD, Conditional Access) -proactive insights (rich telemetry discovering app issues before they effect the users)

Prerequisites for OneDrive

-ideally a Windows or Mac machine & iOS/Android -obtain license -assess your network -decide if you need multi-geo -we recommend you deploying Hybrid OneDrive

Key OneDrive features

-known folder move: makes it easy to move files -files on-demand: search for all files within file explorer without downloading them all to device -modern attachments: onedrive files attach to emails like attachments -real time collaboration: coauthoring -files restore: restore files to any point over the past 30 days -recycle bin: deleted files stay for 93 days -auditing/reporting: detailed reporting and auditing capabilities -encryption of data in transit and at rest -customer controlled encryption key: users upload their own encryption keys to Azure Key Vault -Customer LockBox: support engineer needs access to your data so they obtain approval from a Microsoft manager first - set boundaries on how long they access data, and their activity is logged Multi-Geo Storage: storing files over multiple geo locations for data residency compliance reasons -government cloud: OneDrive is available in Office 365 US Government plans

Microsoft defender for identity allows security professionals to manage hybrid environments with the capabilities of:

-monitor and profile user behavior -protect user identities and reduce the attack surface -identify and investigate advanced attacks across the cyberattack kill-chain -provide clear incident information on a simple timeline for fast triage

common scenarios that a custom Teams app can help with:

-send info to Teams from an external system, and allow users to take action on that info from inside teams -embed your website or web app directly in the teams client -allow users to quickly lookup information in another system and add results into teams -trigger workflows and processes based on a convo in teams

Microsoft Defender for Office 365 covers these key areas:

-threat protection policies -reports -threat investigation and response capabilities -automated investigation and response capabilities

deployment options for windows 10

-traditional OS deployment (for small scale) -manage out of the box (better because it is sent to user prepared)

What is Microsoft Chat?

1 to 1 chat group chat guests access file sharing security integration with apps

What are the 2 additional types of updates within each update channel?

1. Security Updates - updates that help keep Office protected from potential attacks 2. Quality Updates - updates that provide stability or performance improvements for Office

steps to transforming data with Get and Transform features

1. connect 2. transform 3. combine 4. share

types of update channels"

1. current channel: updates about once a month 2. monthly enterprise channel: 2nd tuesday monthly 3. semi-annual channel (preview): March & Sept (used for pilot users and app compatibility tests) 4. semi-annual enterprise channel: every 6 months January & July

What are the types of connected experiences?

1. experiences that analyze your content - use your office content to provide design recommendations, editing suggestions, data insights, etc. 2. experiences that download online content - connect to the internet for templates, images, and data (connecting to Bing to include relevant weather data)

the update phases inside the M365 Roadmap

1. in development 2. rolling out 3. launched

3 phases of product or service lifecycle

1. private preview 2. public preview 3. general availability (GA)

How many people can join your live event?

10,000

Microsoft Intune:

100% cloud based mobile device management (MDM) and mobile application management (MAM) provider for your apps and devices.

how many people can attend an audio conference call?

250

What is a channel?

A channel is where users can discuss and get hands-on with work. Channels facilitate tabs which make it possible for users to access and work on the same content.

What is a Hybrid Cloud & What are the Aspects:

A hybrid cloud is a computing environment that combines a public cloud and a private cloud by allowing data and applications to be shared between them. Aspects: - Provides the most flexibility - Organizations determine where to run their applications - Organizations control security, compliance, or legal requirements.

What is a Private Cloud & What are the Aspects:

A private cloud consists of computing resources used exclusively by users from one business/organization. A private cloud can be physically located at your organization's on-site datacenter, or it can be hosted by a third party service provider. Aspects: - Hardware must be purchased for start-up and maintenance - Organizations have complete control over resources and security - Organizations are responsible for hardware maintenance and updates

What is a team?

A team is a collection of people, their content, and the tools they need to work on projects. A team can be private, where users have to be invited. A team can also be public & open to anyone who wants to jump on. A team has a limit of up to 10K simultaneous members.

Yammer network

A yammer network is used to represent people who are all part of a single organization, and regularly collaborate

AD FS

Active Directory Federation Services

AD

Active Directory is a set of directory services developed by Microsoft as part of Windows 2000 on premises domain based networks. (AD DS) stores information about members of the domain including devices and users, verifies their credentials, and defines their access rights. A server running AD DS is a domain controller

Scalability of the Cloud:

Apps in the cloud can scale vertically & horizontally

Microsoft Teams Built In Intelligence

Autogenerated captions transcript mode people detection

Example of PaaS:

Azure App Services provides a managed hosting environment where developers can upload their web applications, without having to worry about the physical hardware and software requirements.

Example of IaaS

Azure VMs are fully operational virtual compute devices running in Microsoft datacenters.

What is Azure

Azure is the CSP that manages the costs that are associated with the purchase and lifespan of the physical equipment

Meeting Life Cycle

Before: Share Agenda Invite Colleagues & External Guests Provide Previous Meeting Notes & Recordings During: Use Video to make it persona;, share content, and create a recording with automatic transcription After: Share recordings & notes, chat to your colleagues, and schedule your next meeting

CapEx

Capital Expenditure: the upfront spending of money on physical infrastructure and then deducting that up-front expense over time. The up-front cost from CapEx has a value that reduces over time.

CASB

Cloud Access Security Broker - acts as a gatekeeper to broker real-time to access between your enterprise users and the cloud resources they use, wherever they're located and regardless of the device they're using. CASBS help organization with: -Visibility: detect cloud services and app use, and provide visibility into Shadow IT -Threat Protection: monitor users activities for anomalous behaviors, control access to resources through access controls, and mitigate malware -Data Security: identify classify and control sensitive information -Compliance: assess the compliance of cloud services

components to Defender for Cloud Apps:

Cloud Discovery: identifies your cloud environment and the cloud apps your organization uses Sanctioning and unsanctioning apps: use the cloud app to rate the risk of your cloud apps based on regulatory certifications industry standards and best practices App Connectors: integrate Microsoft & Non Microsoft cloud apps with Microsoft Defender for Cloud Apps extending control and protection Conditional Access: app control protection provides real time visibility and control over access and activities within your cloud apps Policies: to detect risky behavior, violations, or suspicious data points and activities in your cloud environment

CSP

Cloud Service Provider

How are Viva Topics chosen?

Company experts can curate the info shown in Viva Topics by sharing knowledge through customizable websites called Topic Pages Or Viva Topics can surface info from 3rd party services like ServiceNow and Salesforce Graph connecters make it easy to connect to even more content that employees would find helpful

What type of model is cloud computing? And what are the benefits to this model?

Consumption Based Model: end users only pay for the resources that they use. Benefits: - no upfront costs - no need to purchase and manage costly infrastructure that users might not use to its fullest - the ability to pay for additional resources when they are needed - the ability to stop paying for resources that are no longer needed

Mobility component to M365:

Dictate in M365 Apps: convert your speech to text with Dictate Tell Me: look for the light bulb and the tell me what you want to do message

EXP:

Employee Experience Platforms - a new approach and a new category of technology solutions a digital platform that puts people at the center by bringing together systems of work with systems of support into an integrated employee experience. It provides people with the resources and support they need to succeed and thrive, no matter their location

EULA

End User License Agreement

M365 is available for customers through _______ in Volume Licesning.

Enterprise Agreement

EMM solutions

Enterprise mobility management (how mobile devices are managed

Get and Transform features

Excel's features that provide fast easy data gathering and shaping capabilities they let you connect combine and refine data sources to meet your analysis needs

Neurodiversity Component to M365:

Focus Assist: block alerts and notifications so you can get things done without distractions Reading View: Use this to clear distracting content from web pages so you can stay focused on what you want to read Learning Tools in Microsoft Edge: you can have documents read to you

Vision components to M365

For people who are blind, color-blind, or have low vision: Color Filters - boost contrast or get rid of colors Tell Me: do not have to navigate the command ribbon, you can use Tell Me to assist with formatting Microsoft SoundScape: use audio-based technology to enable people with blindness or low vision to build a richer awareness of their surroundings Read Aloud & Immersive Reader: Word and other M365 apps have the option of text being read out loud - starting anywhere in the document

license options available

Full USL - for new users who haven't purchases Microsoft products or services Add On USL - on premises software customers who want to add M365 cloud products and services From SA USL - for on premises Software Assurance customers that want to transition to the cloud Step Up USL"s - for customers who want to upgrade

How does Viva Learning help people?

Helps employees/managers easily share and discover everything from training courses to micro-learning content. Viva Learning can also aggregate content from content providers like Skillsoft, Coursera, Pluralsight and edX.

What are the advantages that a cloud environment has over a physical environment?

High Availability Scalability Elasticity Agility Geo-Distribution Disaster Recovery

Short Rundown of IaaS/PaaS/SaaS

IaaS: the most flexible you configure & manage the hardware for your app PaaS: for a focus on application development platform management is handled by the CSP SaaS: pay as you go pricing users pay for the software they use on a subscription model

IaaS/PaaS/Saas Comparison:

IaaS: - the most flexible category of cloud services. it aims to give you complete control over the hardware that runs your application. instead of buying hardware, you rent it. - OpEx model, no CapEx - no deep tech skills are required to deploy and use PaaS: - provides the same benefits and considerations as IaaS but there are some additional benefits to be aware of: - OpEx model, no CapEx - PaaS is more agile than IaaS and users don't need to configure servers for running applications - no deep tech skills are required to deploy and use - more cutting-edge development tools than with IaaS -users can focus on application development only since the CSP handles all platform management -working with distributed teams is easier - can make the platform available globally more easily Disadvantage: Platform Limitations: there can be some limitations to a cloud platform that might affect how an app runs. SaaS: - a software that's centrally hosted and managed for you and your users or customers. Usually 1 version of the app is used for all customers and it's licensed through a monthly or annual subscription - same as IaaS but more benefits: - OpEx model, no CapEx -high agility -pay as you go pricing - subscription model usually monthly or annually regardless of how much they use the software - no deep tech skills are required to deploy and use -users can access the same application data from anywhere Disadvantage: Software Limitations: there can be some limitations to a software application that might affect how users work because you're using as-is software, you don't have direct control of features.

IdP

Identity Provider

deploy M365 apps with Microsoft Endpoint Configuration Manager

If your org already uses Config Manager, upgrade to the current branch and use it to deploy M365 apps In Config Manager, Use: - Office Client Management Dashboard - Office 365 Installer Wizard

Learning Component to M365:

Immersive Reader: read more effectively with Learning Tools that read text out loud, break words into syllables, and identify parts of speech Focus Mode: adjustable spacing between lines letters and words (available for OneNote, Word, and Outlook) Editor in Word: see misspellings, grammatical mistakes, writing style issues Text Suggestions: get help constructing sentences with text suggestions - great for english language learners

Software as a Service:

In this cloud service model, the cloud provider manages all aspects of the application environment, such as VMs, networking resources, data storage, and applications. The cloud tenant only needs to provide their data to the application managed by the cloud provider.

Large scale deployment

M365 apps can be installed individually by users on their devices, but to ensure that all users have all the apps they need, it is beneficial to deploy a customized selection of apps to users devices

How does M365 empower organizations through productivity and teamwork?

M365 includes instant messaging with Teams, email and calendaring with Outlook, familiar office apps on all devices, advances file storage and sharing with OneDrive, intranet and team sites, and enterprise social networks with Yammer

How does M365 empower organizations through Business Management?

M365 includes simplified IT management with Microsoft Endpoint Manager, business process automation, extensibility with Teams and Power Platform, business voice and phone system with Teams, Forms and workflow management, business intelligence with Workplace Analytics and work management with Project Online

How does M365 empower organizations through Security & Compliance?

M365 includes solutions for identity and access management, information protection and governance, threat protection, security management, insider risk management, compliance management, eDiscovery

extensibility

M365 is an extensible platform enabling developers and partners to create custom applications or extend and customize Office applications, SharePoint and Microsoft Teams

preventative measures

M365 regularly carries out checks for database consistency, reviews of error logs, and more

M365 Apps are available in both of these subscriptions...

Microsoft 365 Apps for Business Microsoft 365 Apps for Enterprise

What are the different Microsoft Subscriptions?

Microsoft 365 Enterprise Microsoft 365 for Business Microsoft 365 Education Microsoft 365 Home

where is microsoft 365 billing managed?

Microsoft 365 admin center you can manage subscriptions view billing statements update payment methods change your billing frequency

What is Microsoft 365?

Microsoft 365 is a cloud-based subscription service that consists of an integrated portfolio of products like Office apps, Teams, Windows, world-class security, and more. Microsoft 365 can help you and your organization of any size. It's the future of work in this changing workplace. These Microsoft 365 tools help drive productivity, collaboration, and communication securely across many devices, whether you are at home, in the office, out in the field, or on the go. Microsoft 365 includes everyone in digital transformation while ensuring a trusted, secure and modern experience for every employee at any time, and anywhere.

examples of a cloud based identity provider

Microsoft Azure Active Directory Twitter Google Amazon LinkedIn GitHub

manage all your endpoints by deploying a seamless end-to-end solution with...

Microsoft Endpoint Manager

MEM

Microsoft Endpoint Manager - helps manage the myriad of devices your company might run on. this is a secure and intelligent management solution that improves productivity and collaboration with the familiar experiences users expect and gives IT the flexibility to support diverse scenarios for both BYOD and corporate owned devices

How should an enterprise sized business deploy and manage OneDrive?

Microsoft Endpoint Manager with Intune or Windows Autopilot Microsoft Endpoint Configuration Manager Group Policy Objects (GPOs)

Business Intelligence tools that can help you derive meaning from your data:

Microsoft Excel Power BI

Microsoft Graph Native SDK's

Microsoft Graph provides multiple native SDKs for developers who want to use a rich programming model within their applications. These SDK's abstract away the tasks of constructing, submitting, and processing the REST requests and responses with the Microsoft Graph REST API. You'll find an existing SDK for the platform and language you are working on as all the popular platforms covered including .NET, iOS, Android, Java PHP Ruby JavaScript and many more

Endpoint Manager combines the following services:

Microsoft Intune Configuration Manager Desktop Analytics Co-Management Microsoft Defender Windows Autopilot

MDM MAM GPO

Microsoft Intune Mobile Device Management Microsoft Intune Mobile Application Management Group Policy Object

Example of SaaS:

Microsoft Office 365 provides a fully working version of Microsoft Office that runs in the cloud. All you need to do is create your content, and Office 365 takes care of everything else.

the Microsoft 365 admin center supports the following types of billing accounts

Microsoft Online Services Program - created when you sign up for a M365 subscription directly Microsoft Products & Services Agreement Program (MPSA) - created when your organization signs an MPSA Volume Licensing agreement to purchase software and online services Microsoft Customer Agreement - created when your organization works with a Microsoft representative, an authorized partner, or purchases independently

secure score

Microsoft Secure Score, one of the tools in the Microsoft 365 Defender portal, is a representation of a company's security posture. The higher the score, the better your protection. From a centralized dashboard in the Microsoft 365 Defender portal, organizations can monitor and work on the security of their Microsoft 365 identities, apps, and devices. Secure Score helps organizations: -Report on the current state of their security posture. -Improve their security posture by providing discoverability, visibility, guidance, and control. -Compare benchmarks and establish key performance indicators (KPIs).

people detection

Microsoft Stream can also detect who is in a video and provide a timeline showing where a particular person is active in a video

transcript mode

Microsoft Stream can generate a scrolling transcript that users can use to follow spoken content in video

Collaborate, meet, call and connect business applications with...

Microsoft Teams

What is Microsoft 365's EXP?

Microsoft Viva

audit logs

Microsoft stream provides audit logs that your organization can use to investigate and monitor activities in Microsoft Stream and how users are engaging with the service. Your organization can find info about who has taken a particular action on a certain item at a specified point in time.

Microsoft Teams Apps

Microsoft teams app is a package of services and can consist of messaging extensions, webhooks, bots, and tabs

Azure Active Directory

Microsoft's cloud-based identity provider: the next evolution of of identity and access management solutions. It provides organizations with IDaaS solution for their apps across cloud and on premises/

protect your business and elevate and modernize your security, manage risk and meet compliance standards on...

Microsoft's trusted Cloud

Mental health component to M365:

Minimize Visual Distraction: reduce animations, turn off background images, clean up task bar clutter, simplify the start menu Focus Assist: block alerts and notifications so you can get things done, add people to a special list who shouldn't be ignored To-Dos: as you take notes and plan projects in OneNote, you can manage deadlines and remember the things on your to-do list by creating outlook tasks

does your entire organization have to be on the same update channel?

No different departments can be on different update channels

After it's installed do you need internet to use the M365 apps?

No you do not except you'll need to connect to the internet every 30 days to ensure your license is still active.

Office 365 Cloud App Security

Office 365 Cloud App Security is a subset of Microsoft Defender for Cloud Apps that provides enhanced visibility and control for Office 365. It offers a subset of the core Microsoft Defender for Cloud Apps features.

Where do you get OneDrive?

OneDrive comes pre-installed with Windows

Microsoft OneDrive vs Sharepoint

OneDrive gives you secure access and file storage from anywhere SharePoint lets you collaborate, share content. and coordinate your work within your organization

Are cloud services categorized as OpEx or CapEx?

OpEx

Yammer features:

Open communication - speak across organization seamless integration with apps - connects to all M365 apps and others Security - protects your data compliance - eDiscovery to query and manage data to help you stay compliant with legal and regulatory requirements

OpEx

Operational Expenditure: spending money on services or products now, and being billed for them now. You can deduct this expense in the same year you spend it. There is no up-front cost, as you pay for a service or product as you use it.

Yammer capabilities:

Org charts member directories praise polls feeds tags share files announcements

What are the Office 365 Apps? Does M365 include the O365 apps?

Outlook Word Excel Powerpoint M365 includes the same apps you've used for years, plus all the benefits of the cloud

How many plans are available for Microsoft Defender for Office 365?

Plan 1: this plan offers configuration, protections, and detection tools for your Office 365 suite -safe attachments -safe links -safe attachments for sharepoint, onedrive, and -microsoft teams -anti-phishing protection -real time detections Plan 2:this plan offers the features of Plan 1 plus automation, investigation, remediation, and simulation tools -threat tracker -threat explorer -AIR (automated investigation and response) -attack simulator -proactively hunt for threats with advanced hunting in M365 Defender -Investigate alerts and incidents in M365 Defender Included in certain subscriptions such as M365 E5, Office 365 A5, and M365 Business Premium If your subscription doesn't have Defender for Office 365 you can purchase it as an Add On

Power BI Licenses

Power BI (free) not in Premium Capacity - only use your data, can't share or receive Power BI (free) in Premium Capacity -interact with content assigned to premium capacity. free and Pro can collaborate Power BI Pro not in Premium Capacity -collaborate with premium and pro users and share content Power BI Pro in Premium Capacity -collaborate with everyone and share content

PDL

Preferred Data Location (relating to multi-Geo)

Name the deployment models for cloud computing:

Public Cloud Private Cloud Hybrid Cloud

RAM CPUs VMs

RAM: Random Access Memory is the temporary storage component or short-term memory of a computer CPU: Central Processing Unit is the brain of the computer - performs all types of data processing operations and stores the data VM: Virtual Machine is the virtual environment that serves as the virtual computer system with its own CPU, memory, network interface, and storage, created on a physical hardware system

What are some of the intelligent capabilities with the Office Apps?

Researcher & Editor for Word Designer for PowerPoint Insight Services to analyze data

with these WFH days, the security perimeter has now extended to:

SaaS applications for business critical workloads that might be hosted outside the corporate network personal devices employees are using to access corporate resources while working from home the unmanaged devices used by partners or customers when interacting with corporate network and inside customer locations internet of things, referred to as IoT devices, installed throughout your corporate network and inside customer locations

SLA

Service Level Agreement: level of service detailed in a legal agreement

What is a Public Cloud & What are the Aspects:

Services are offered over the public internet and available to anyone who wants to purchase them. Cloud resources, such as servers and storage, are owned and operated by a third-party CSP and delivered over the internet. Aspects: - no capital expenditures to scale up - applications can be quickly provisioned and deprovisioned - organizations pay only for what they use

What M365 tools enable automation:

SharePoint Power Automate Power Apps

Tabs for Microsoft teams

Tabs are webpages that users can embed into Microsoft teams at either the scope of a teams channel or at a personal user level. tabs can integrate with applications like Power BI for reports in their teams channels and chats

Learning Hub

The M365 Defender Portal has a learning hub that bubbles up official guidance from resources such as the Microsoft security blog, security community on Youtube, and the official documentation from Microsoft

Microsoft 365 Defender Portal

The defender portal brings together the functionality of M365 Defender into a central place that is designed to meet the needs of security teams and emphasized quick access to information and simpler layouts. portal home page shoes many cards that the security teams need: identities - monitor to keep track of suspicious behavior data - help track user activity that could lead to unauthorized data disclosure devices - get up-to-date info on alerts, breaches, and other threats apps - gain insight into how cloud apps are being used in your org

What is M365?

The world's productivity cloud that delivers innovative and intelligent experiences, rich organizational insights, and a trusted platform to help people and organizations get more done. M365 empowers users with the latest innovation across new and familiar productivity experiences like Teams, Word, Excel, PowerPoint, Outlook, and Windows.

difference between Microsoft 365 Defender and Microsoft Defender for Cloud

There's a secure score for both M365 Defender and M Defender for Cloud M Defender for Cloud Secure Score: measure of the security posture of your azure subscriptions M365 Defender Secure Score: measure of the security posture of the organization across your apps, devices, and identities

What are the cloud service models?

These models define the different levels of shared responsibility that a cloud provider and cloud tenant are responsible for: IaaS: Infrastructure as a Service PaaS: Platform as a Service SaaS: Software as a Service

Platform as a Service:

This cloud service model is a managed hosting environment. The cloud provider manages the VM and networking resources, but the cloud tenant deploys their applications into the managed hosting environment.

Infrastructure as a Service & its Advantage:

This cloud service model is the closest to managing physical servers. A cloud provider will keep the hardware up to date, but the operating system maintenance and network configuration is up to you as the cloud tenant. Advantage: Rapid deployment of new compute devices. Setting up a new VM is considerably faster than procuring, installing, and configuring a physical server

Viva Topics:

Topics focuses on knowledge and expertise. it uses AI to identify knowledge and experts and organize them into shared topics. Topic pages are surfaced as cards right in the flow of work. These topic cards surface in Office, SharePoint, and Teams. When a user clicks on the card, a page appears with docs, videos, related people.

where can admins configure global settings for external access and guest access?

Under Org-wide settings in the Microsoft teams admin center

community based support

Use the Microsoft 365 Tech Community where you can collaborate with others and solve problems. You can also use the M365 support forms to ask questions and solve issues with members of Microsoft and the community

USLs

User subscription licenses

Viva Connections

Viva Connections bring all these experiences together into a company-branded employee app in Teams. It builds on the existing capabilities of SharePoint and Yammer and provides a curated, customized employee destination.

What does Microsoft Viva include?

Viva Insights Viva Topics Viva Learning Viva Connections

harness organizational knowledge and quickly turn data into insights and empower employees with the info and expertise they need with...

Workplace Analytics

Yammer Reports

Yammer activity reports: to help you understand your org's engagement level with Yammer Yammer group activity reports: to help you understand activities in Yammer groups across your org. Member activity Yammer device usage reports: gives you info about devices that users are using to access Yammer

Yammer

Yammer is designed to help you connect with people across your organization who you might not work with directly on a regular basis - helps facilitate community collaboration and idea-sharing for your organization

Can you turn off connected experiences?

Yes in your settings

Geo-distribution of the Cloud:

You can deploy apps and data to regional datacenters around the globe, thereby ensuring that your customers always have the best performance in their region

how can you use Power BI in excel?

You can download the feature of "Analyze in Excel" and view/interact with your datasets using PivotTables charts slicers etc.

How can you access Yammer?

You can use Yammer through your browser or you can install yammer on your desktop or mobile device

How to get Microsoft Stream?

Your organization can assign Microsoft Stream licenses to users from the M365 admin center

modern lifecycle policy

`M365 is covered by this policy which covers products and services that are serviced and supported continuously - products and services under this policy are supported as long as the following criteria are met: Microsoft must give a 12 months notice before ending support for products -customers stay current as per the servicing and system requirements published for the product or service (apply all updates) -customers must be licensed to use the product/service -Microsoft must currently offer support for the product or service

Microsoft Defender for Cloud Apps

a Cloud Access Security Broker (CASB). Its a comprehensive cross-SaaS solution that operates as an intermediary between a cloud user and the cloud provider. it provides rich visibility to your cloud services, control over data travel, and sophisticated analytics to identify and combat cyberthreats across all your Microsoft and third party cloud services.

CSP Model

a Microsoft partner program that provides the expertise and services you need through an expert CSP partner

incidents queue

a central location that lists each incident by severity clicking on the incident provides a summary and access to tabs with additional info including: all alerts related to incident all users that were part of the incident all mailboxes related to incident all automated investigations triggered by incident all supported evidence and response

claim

a claim raises information about an incident. your organization is responsible for submitting a claim on an incident. the organization should provide details about the experiences downtime, affected users, and how it was attempted to resolve the incident. Microsoft is responsible for processing the claim

Microsoft Defender for Identity

a cloud based security solution that uses your on-premises active directory data (called signals) to identify detect and investigate advanced threats compromised identities and malicious insider actions directed at your organization Defender for Identity is designed to reduce general alert noise, providing only relevant, important security alerts in a simple, real-time organizational attack timeline.

Microsoft Online Services Agreement

a document detailing Microsoft's commitment to provide and maintain agreed service levels for Microsoft the guarantees of service provided for M365 services will vary between cloud service providers

what is a directory

a hierarchical structure that stores information about objects on the network. A directory service stores directory data and makes it available to network users, admin, services, and applications

Microsoft Secure Score

a measurement of an organization's security posture with a higher number indicating more improvement actions taken. This can protect your organization from threats. from a centralized dashboard in the M365 security center, org's can monitor and work on the security of their M365

Viva Insights:

a new unified app in Teams that brings together Workplace Analytics, MyAnalytics, and Glint. Provides quantitative and qualitative data and insights to empower individuals, managers, and leaders to improve organizational productivity and wellbeing

Modern management

a novel approach of managing Windows 10 (similar to how mobile devices are managed by EMM solutions) with modern management you can now manage windows 10 devices of all kinds (desktop PCs hololens and surface hubs)

Microsoft Defender for Endpoint: It Includes:

a platform designed to help enterprise networks protect endpoints. it does so by preventing detecting investigating and responding to advanced threats It includes: threat & vulnerability management attack surface reduction next generation protection endpoint detection and response automated investigation and remediation microsoft threat experts management and API's Microsoft Defender for Endpoint includes Microsoft Secure Score for Devices

Power Platform Integration

a platform used to increase the Microsoft Teams experience by: Power Virtual Agents: -create chatbox without writing code and put into teams in the Power Virtual Agents Portal PowerApps: -create applications and put into teams by creating tabs Power Automate: Users can create flows to automate tasks in Power Automate. then these can be triggered from teams

Power BI

a powerful tool for deep data analytics with improved visualization capabilities - it is a collection of software services, apps, and connectors that work together to turn your independent sources of data into coherent, visually immersive, and interactive insights.

Microsoft Planner

a project management tool Planner lets you organize the activities in your project, starting with the overall plan, then assigning tasks to groups, known as buckets. Each task can be assigned a name or label, assigned to a team member, and given a deadline. Microsoft Planner uses Microsoft 365 Groups to give project team members access to the plan and be assigned tasks. Using Microsoft 365 groups, team members can collaborate on the plan and receive notifications when it changes. Planner provides several interactive experiences, including a task board, a charts page, and a schedule view, as well as integrations throughout the Microsoft 365 suite of tools, apps, and services.

incident

a set of events or single event that results in downtime

identity definition

a set of things that define or characterize someone or something. username/password/level of authorization

Microsoft Stream

a video service that allows members of your organization to upload, watch, and share videos in a secure manner. makes it possible to share meeting content, training sessions, classes and live events

how is access to Microsoft 365 Defender configured?

access to M365 Defender is configured with Azure Active Directory global roles or by using custom roles

Some measures of control access:

adding usage guidelines blocking sign-ups restricting uploaders restricting channel creation

how can your org keep track of the health status of services?

admin app microsoft system center - if your org has the Office 365 Management Pack API - Office 365 Service Communications API To create or use tools that can connect and monitor the service status in real time

4 pillars of identity infrastructur:

administration: creation and management of identities for users devices and services. admins decide how the characteristics of identities can change (be created updated deleted) authentication: tells the story of how much an IT system needs to know about an identity to have sufficient proof that they really are who they say they are - challenging a party for legitimate credentials authorization: processing the incoming identity data to determine the level of access an authenticated person or service has within the application or service that it wants to access auditing: about tracking who does what when where and how. auditing includes having in-depth reporting, alerts, and governance of identities

deploy M365 apps using Click to Run

admins can use Office 365 Client Configuration Service to create a config file in the cloud that: - specifies the M365 apps - specifies the update channel - specifies the End User License Agreement - whether to automatically apply updates

hunting

advanced hunting is a query based threat hunting tool that lets security professionals explore up to 30 days of raw data enables security professionals to proactively search for threats malware and malicious activity across your endpoints and mailboxes can be used to build custom detection rules that run automatically to check for and then respond to suspected breach activity & misconfigured machines

GA

after the preview is completed microsoft releases the product or service to all customers with formal support this is the release version

task pane add ins

allow user interaction through a panel displayed within an office application

Viva Learning

allows employees to easily discover informal and formal learning in the flow of work. It aggregates from LinkedIn Learning, Microsoft Learn, 3rd Party training content, and internal content of your own. It also allows managers to assign, track, and report on training within and across multiple teams.

benefit to hybrid OneDrive

allows for seamless navigation to OneDrive in the cloud from both SharePoint on-premises and M365

Audio Conferencing

allows users to call in to meetings from their phones

license

allows your users to use the features and services included in the subscription plan

Microsoft 365 Defender

an enterprise defense suite that protects against sophisticated cyberattacks this allows admins to assess threat signals from endpoints applications email and identities to determine an attack's scope and impact

Microsoft Dynamics 365 Customer Voice

an enterprise survey capability that helps businesses obtain the feedback they need to make smarter decisions your customers can respond to the surveys by u sing any web browser or mobile device, as the responses are submitted, analyze them with Power BI reports and make effective decisions accordingly

Configuration Manager

an on-premises management solution to manage desktops, servers, and laptops that are on your network or internet-based. You can cloud-enable it to integrate with Intune, Azure Active Directory, Microsoft Defender ATP, and other cloud services. Configuration Manager has a rich set of capabilities that allow you to customize: -application management -OS deployment -software update management -device compliance

Power Automate

an online workflow service that automates actions across the most common apps and services

modern authentication

an umbrella term for authentication and authorization methods between a client such as your laptop or phone and a server, like a website or application. at the center of modern authentication is the role of the identity provider

single sign on

another fundamental capability of an identity provider and "modern authentication" is the support for single sign on (SSO) With SSO the user logs in once and that credential is used to access multiple applications or resources.

standalone add ons

appear as a separate subscription on the Your Products page within the M365 admin center. they have their own expiration date and are managed the same way you would any other subscription

Policies

are used across the Microsoft Teams service to ensure the experience end-users receive conforms to the needs of the organization

Microsoft Graph REST API

at its core, Microsoft Graph is a REST API, which means that developers can use any platform, any framework, and any programming language they're most comfortable using

What devices does M365 have apps for? These apps are fully compatible with the versions for _______________________

both windows and mac devices - the online versions of Exchange Server or SharePoint Server

bots

bots allow your users to interact with other services in a sophisticated way by sending messages and receiving replies back from the bots

Microsoft Viva:

brings together communications, knowledge, learning, resources, and insights into an integrated experience that empowers people and teams to be their best, from anywhere.

What is Microsoft Viva?

brings together communications, knowledge, learning, resources, and insights into an integrated experience that empowers people and teams to be their best, from anywhere. Powered by the full breadth and depth of Microsoft 365, it is experienced through Teams and other M365 apps that people use every day

fuel creativity, discover new insights, elevate search and get personalized assistance with...

built-in AI enabled intelligence features

Disaster Recovery of the Cloud:

by taking advantage of cloud-based backup services, data replication, and geo-distribution, you can deploy your apps with the confidence that comes from knowing that your data is safe in the event of disaster

how can your org stay up to date on feature product and service updates and releases?

by using Microsoft 365 RoadMap

How do you access your Microsoft Stream audit logs?

can be found in the M365 audit logs. To access them your organization must have: either the M365 Global Admin or Exchange admin role a valid Exchange Online License a valid Exchange Mailbox License

content add ins

can be used to insert an object into an excel spreadsheet or PowerPoint presentation (web based visualization, media, or other external content)

three-state workflow:

can be used to manage business processes that require organizations to track a high volume of issues or items such as customer support issues, sales leads, or project tasks

licensing programs & examples

channels where you can buy Microsoft 354 products and services examples: Microsoft Volume Licensing (VL) Cloud Solution Provider (CSP) Web Direct Programs (MOSP)

OneDrive

cloud-based service that enables you to store and protect files, share files with others, access files from anywhere using an app or web-browser and restore all files to previous date and time. You can do this from all devices and with other regardless if they're inside the org or not. You can terminate this sharing whenever you'd like. OneDrive has advanced encryption while data is in transit and at rest in data centers.

Desktop Analytics

cloud-based service that integrates with Configuration Manager. It provides insight and intelligence for you to make informed decisions about the update readiness of your Windows clients. this services combines data from your org & data aggregated from millions of devices connected to the cloud

co-management:

co-management combines your existing on-premises Configuration Manager investment with the cloud using Intune and other M365 services. Co management uses Conditional Access

policy package

collection of predefined policies and settings

meeting policies

control the features that are available to participants in meetings

messaging policies

control which chat and channel messaging features are available to users

envision user and device management as falling into these 2 categories:

corporate CYOD or personal BYOD (choose/bring your own device) used by mobile users for SaaS apps - employees self provision domain joined PCs and tablets used for traditional apps and access to secure resources (may require authentication or accessing sensitive resources) if you have an on premises AD domain integrated with Azure AD when employee devices are joined, they will automatically register with Azure AD

automated flows:

create a flow that performs one or more tasks automatically after an event triggers it target: connectors for cloud of on premises services

scheduled flows

create a flow that performs one or more tasks on a schedule

Billing account

created when you sign up to try or buy Microsoft products. you use your billing account to manage your account settings, invoices, payment methods, and purchases

identity provider

creates maintains and manages identity information while offering authentication authorization and auditing services with a central identity provider, organizations can establish authentication and authorization policies monitor user behavior and identify suspicious activities and reduce malicious attacks

default update channel is:

current channel

business process flows

define a set of steps for people to follow to take them to the desired outcome target: human processes

High Availability of the Cloud:

depending on the SLA agreement that you choose, your cloud-based apps can provide a continuous user experience with no apparent downtime, even when things go wrong

M365 across devices

depending on the plan, you can install the M365 apps on up to 5 PCs/Macs and 5 tablets (iPad, Windows, Android)

Agility of the Cloud:

deploy and configure cloud-based resources quickly as your app requirements change

Microsoft Enterprise Agreement

designed for organizations that want to license software and cloud services for a minimum three year period offers the best value to organizations with 500 or more users or devices can buy cloud services and software licenses under a single organization-wide agreement your org can get 24x7 technical support, planning services, end user, tech training, and unique technologies with software assurance

Microsoft 365 for Business

designed for small and medium sized organizations. (up to 300) Offers the full set of Office 365 productivity tools and includes security and device management Doesn't include some of the more advanced information protection, compliance, or analytics tools available to the Enterprise subscribers 3 plans: Basic Standard Premium

Business Process Automation can be used to streamline a variety of processes, including

document management workflow automation task alerts via email email marketing campaigns thank you letters payment reminders document review and approval management of employee requests

benefit of moving workloads to the cloud:

easily and securely store and access files from all your devices all over the world regardless of whether they are inside or outside the org. and you can terminate that sharing whenever you'd like.

How often are M365 apps updated?

either monthly or semi-annually with new features security updates and other quality updates from Microsoft. You can choose which frequency works best for your organization by selecting specific update channels

Serverless Computing:

enables developers to build applications faster by eliminating the need for them to manage infrastructure The CSP automatically provisions scales and manages the infrastructure required to run the code Servers are still running the code, the name "serverless" comes from the fact that the tasks associated with infrastructure provisioning and management are invisible to the developer

Office add in platform and the two options:

enables you to extend the functionality of office applications like Word Outlook and Excel Task Pane and Content are two options of how your solution can interact with the Office applications

Live Events

engage, and inform employees and customers with immersive video broadcasts and interactive discussion in Microsoft Stream, Microsoft Teams, and Yammer

Microsoft 365 Home

exists to bring the same productivity benefits into your personal and family life 2 plans: M365 Family M365 Personal

what are connected experiences?

features that are backed by cloud-based services that help you improve your writing, analyze your data, and deliver dynamic presentations

What is it called when you set up SSO between multiple identity providers?

federation this enables the access of services across organizational or domain boundaries by establishing trust relationships between the respective domain's Identity Provider with federation there's no need for a user to maintain a different username and password when accessing resources in other domains the trust isn't always bidirectional

Microsoft 365 Education

for educational organizations and empowers educators to unlock creativity, promote teamwork, and provide a simple and safe experience

Hearing components to M365

for those with hearing loss or deafness: Microsoft Translator: display autogenerated subtitles in any 60+ supported languages (Presentation Translator add-in for PowerPoint on PCs) Users can follow along in captions of their choice Autogenerate Captions in Microsoft Stream: share videos and select a simple option and you'll get captions and searchable transcripts in English and Spanish autogenerated while uploading the videos Mono Audio: if you have partial hearing loss or deafness in one ear, Windows 10 helps you to hear more from your computer - just turn on mono audio and your left and right speakers will play the same sounds

How does Viva Insights help people?

for users: help employees stay connected to colleagues and protect time for breaks, focused work, etc. for managers: can provide data driven and privacy protected insights to foster healthy successful teams (risk of burnout, set boundaries in calendar, set daily priorities) for company leaders: can help address complex challenges by shedding light on organizational work patterns and trends for privacy/security: uses aggregation, de-identification, and differential privacy. (person's insights are only visible to the employee)

external access

formerly known as Federation, lets teams and skype for business users communicate with users who are outside of your organization

autogenerated captions

generate captions on videos if users set the video's language field to one of the support languages.

control access

gives your organization detailed control about how content is views or accessed. Microsoft Stream provides detailed permissions to customize who can view the content, on an individual user level at the group level or channel level.

post incident reviews

how microsoft analyzes unplanned service incidents for you. you'll receive a preliminary review within the first 2 days of incident resolution and a final review within 5 business days

what would be a good fit for a semi annual enterprise channel?

if your org has a line of business apps and add-ins and macros that need to be tested to determine if they work with an updated version of M365

what would be a good fit for a current channel?

if your users need the newest features of M365as soon as they are available

all teams data is encrypted both ......

in transit and at rest

threat analytics

in-product threat intelligence solution from expert Microsoft security researchers designed to assist security teams track and respond to emerging threats includes the latest threats, high impact threats, and high exposure threats

pilot group

includes a representative sample of your business groups and devices to test updated versions of M365 Apps before you update the rest of your company to see if any line of business apps/macros aren't compatible

Easily transition from computer to mobile devices with...

innovative and powerful mobile apps

3rd party apps and services with M365

integrate teams with 3rd party apps and services through: These simplofy how to connect web services to channel and teams inside Microsoft teams outgoing webhooks - send text based messages t your organization's web services. Your services respond with a message consisting of a text or a card that includes text and image type content incoming webhooks: external services to send messages to your Teams channels through an http endpoint (helpful for tracking tools) connectors - users can subscribe to receive alerts and information from your web services

IoT devices

internet of things

guest access

lets individuals outside your organization access teams and channels

Microsoft Planner Charts

lets you get a visual representation of the state of the project and tasks -overall status of all tasks -progress of jobs in each bucket -availability of team members

My library

link on the Service Trust Portal that lets you save documents so that you can quickly access them on your My Library page. you can also set up notifications so that Microsoft sends you an email when documents in your My Library are updated

trust center

link on the Service Trust Portal that links to the Microsoft Trust Center, which provides more info about privacy security and compliance in the cloud

Resources

link on the Service Trust Portal that links to the office 365 security and compliance center which includes a variety of features and tools for data governance and protection

Industries and Regions

link on the Service Trust Portal that provides access to compliance information about Microsoft Cloud services organized by industry and region -industry solutions: landing page for the Financial Services industry, compliance offerings, FAQs and success stories -regional solutions: provides documents on Microsoft Cloud services compliance with the laws of various countries/regions

More

link on the Service Trust Portal that provides an admin selection which is available only to Global Admins and relates to options associated with compliance manager

traditional add ons:

linked to a specific subscription

Different ways to create content on Microsoft Stream:

live events for up to 10,000 people create presentations create surveys, quizzes, polls, or videos automatically add captions to videos

How should a small business deploy and manage OneDrive?

local installation OneDrive admin center

CSP partners do what...

manage your entire subscription provide billing and technical support have admin privileges that allow them access to your tenant able to directly support configure and manage licenses and settings provide extra consultancy to ensure security and productivity targets are met pay as you go subscription model per user per month pricing (easy to scale)

The Microsoft Teams Admin Center lets admins configure...

meeting policies messaging policies update policies policy packages

message extensions

message extensions make it possible for users to trigger actions and execute queries in an external system (for ex trigger a search command from the message box to look for low stock items in sales inventory)

private preview

microsoft releases a product or service to a limited number of users to test and evaluate new features or functionality - doesn't include formal support - users can sign up to be a member of a private preview

public preview

microsoft releases public previews of products and services before their GA release to receive feedback from a broad range of users. they are clearly marked as preview and include beta or pre-release features and services. this phase allows users to explore and test upcoming functionality - users may receive some limited support depending on the product or service

data storage redundancy

microsoft stores your data through multiple levels of redundancy using data replication and secure data protection capabilities.

does your update channel for M365 apps have to be on the same update channel as your Windows 10?

no

Do you need to update the office apps in your M365?

no they update automatically - you are always working with the latest version

end of support

once a product or service reaches the end of support phase, it no longer receives updates or assisted support - customers are encouraged to migrate to the latest version

authorization

once you authenticate a user, you'll need to decide where they can go, and what they're allowed to see and touch. this process is called authorization.

Endpoint Manager Admin Center

one-stop website to create policies and manage your devices. It plugs-in other key device management services, including groups, security, Conditional Access, and reporting. This center also shows devices managed by Configuration Manager and Intune

update channels

options provided by Microsoft that allow you to control how often M365 apps receive feature updates

Create power apps

power apps is a suite of apps, services, connectors, and data platforms that provide a rapid application development environment to build custom apps for your business data stored either in the underlying data platform Common Data Service or in various online and on-premises data sources like SharePoint Excel M365 Dynamics 365 SQL Server etc. apps built with power apps provide rich business logic and workflow capabilities to transform your manual business processes to digital automated processes they have a responsive design and can run in a browser or on mobile devices enables users to build feature-rich custom-business apps without writing code also provides an extensible platform that lets pro developers programmatically interact with data and metadata, apply business logic, create custom connectors, and integrate with external data

workflow:

pre-programmed mini applications that streamline and automate a wide variety of business processes including collecting signatures, feedback or approvals.

Microsoft Graph

provides a unified programmability model that you can use to build apps for organizations that interact with the organization's data. It uses query parameters.

Trust Documents

provides a wealth of security implementation and design information with the goal of making it easier for organizations to meet regulatory compliance objectives by understanding how Microsoft Cloud services keep customer data secure Drop Down Options: Audit Reports - list of independent audit and assessment reports on MCloud's services Data Protections - contains a wealth of resources such as audited controls, white papers, FAQs, penetration tests, risk assessment tools, and compliance guides Azure Stack - contains documents that provide security and compliance solutions and support - tailored to the needs of Azure Stack customers

Microsoft 365 Enterprise

provides enterprise-class services to organizations that want a productivity solution that includes robust threat protection, security, compliance, and analytics features 3 plans: E3 E5: E3 + the latest advanced threat protection and security tools F3 (formerly F1): designed for Firstline Workers

Service Trust Portal

provides information tools and other resources about Microsoft security privacy and compliance practices

defender for identity identifies these advanced threats at the source throughout the entire cyberattack kill-chain

reconnaissance compromised credentials lateral movements domain dominance

UI flows

record and automate the playback of manual steps on legacy software target: desktop and web applications that do not have API's available for automation

approval workflow

routes a document or item to a group of people for approval - document libraries

collect feedback workflow:

routes a document or item to a group of people for feedback which is then compiled and sent to the person who initiated the workflow- document libraries

button flows

run repetitive tasks from any place, at any time, via your mobile device

Scaling apps horizontally:

scaling apps horizontally increases compute capacity by adding instances of resources, such as adding VMs to the configuration

Scaling apps vertically:

scaling apps vertically increases compute capacity by adding RAM or CPUs to a virtual machine

How should a medium sized business deploy and manage OneDrive?

scripted installation or Microsoft Intune mobile device management

Windows Autopilot

sets up and preconfigures new devices, getting them ready for use, its designed to simplify the lifecycle of windows devices for IT and end users. from deployment through end of life. With Windows autopilot, you can automatically enroll devices into Intune.

SharePoint Framework

sharepoint framework components are lightweight and run in both web and mobile experien ces because they're client side solutions. all customizations are deployed and run through the browser.

publish approval workflow:

similar to the approval workflow, but designed specifically for publishing sites where the publishing of new and updated web pages is tightly controlled

service credit

submitted by the organization's admin, if the claim is successfully approved by Microsoft, your org will receive service credits. the service credit will be the percentage of the total monthly fees your organization paid for the month where you experienced downtime

Built in Data Protection for M365

teams natively provides business-critical features like...Data Loss Prevention & Retention Policies without requiring a 3rd party service like Zoom or Slack

Microsoft 365 Apps and Windows are delivered using...

the SaaS model

Feedback

the community feedback web portal - you can submit new feedback directly within portal - can vote or respond to other topics

Microsoft Planner Board

the default view is the board which shoes each bucket and associated task filter - lets you narrow down what you see (late, today, tomorrow) group by - lets you re-sort your tasks by bucket, assigned to, progress,

downtime

the definition of downtime depends on the relevant service. for example, with Teams, any period of time where users are unable to initiate online meetings, see presence statuses, or unable to instant message is considered downtime. Your downtime reduces the total time your services are functional (aka your uptime)

service level

the performance metric(s) set forth in the SLA that Microsoft agrees to meet in the delivery of the services

Authentication

the process of proving that a person is who they say they are

uptime

the total time your services are functional

uptime agreement

the uptime is defined by the monthly uptime percentage. this percentage is for a given active tenant in a calendar month and the calculation varies depending on the product or service. user minutes - downtime/user minutes x 100

Compliance Manager

this link on the Service Trust Portal directs users to the Compliance Manager in the M365 compliance center

where do you submit a support request?

through Microsoft 365 admin center

power platform

to automate processes, analyze data, and create virtual agents

Microsoft Graph

unlike other productivity services, Microsoft 365 learns from users and collects valuable insights through the Microsoft Graph which is the gateway to data and intelligence, collecting valuable insights to help deliver enhanced experiences that continually get better over time and keep users protected

Workplace Analytics & MyAnalytics

use AI-based insights and data gathered from your organizations day-to-day activities to identify collaboration patterns that impact productivity, workforce effectiveness, and employee engagement

meeting devices:

use one-touch devices to join Microsoft Teams Rooms - choose from certified partners logitech, polycom, lenovo, HP, or Yealink

Microsoft Planner Schedule:

use the schedule view to see where each tasks falls on the calendar - you have the option to add to your Outlook schedule

how to view the health of your Microsoft 365 services and tenant?

view your health status in the Microsoft 365 admin center

Microsoft Bookings: how are the booking scheduled? primary components to bookings: benefits to Microsoft bookings:

web based appointment scheduling system that integrates with outlook to provide your customer with the means to book an appointment with member of your staff, includes automated notification emails -bookings can be scheduled using a standalone booking page or with an embedded booking page that you integrate into your website or your employees can enter the bookings manually -a booking page that can be shared via direct link, fb page, etc -a business facing page where bookings calendar owners and admin can define appointment types and details and manage the staff schedules, set business hours, and customize -a business facing mobile app where booking calendar owners and admin can see all their appointments access customer lists and contact info and make manual bookings on the go -improved convenience for customers -improved buffer time between appointments -improved cost and team management

end of support

when a product or service retires

unplanned downtime

where an incident has cause a service to become unresponsive or unavailable

planned maintenance

where microsoft regularly carries out service updates to the software and infrastructure that run services

Final post incident reviews

will detail: -how you might have been impacted and how the user experience was impacted -a date and time breakdown detailing when the incident started and when it was resolved -an analysis of the root cause and what actions are to be carried out to prevent the incident in the future

Query parameters

will help you achieve multiple tasks such as limiting the amount of data returned by requests to Microsoft graph, such as controlling how many fields are returned for each record, how many records are returned, also filtering and searching for necessary information.

collect signatures feedback:

workflow routes a M365 doc to a group of people to collect their digital signatures - document libraries (must contain M365 Office Signature lines)

Can your organization have more than 1 yammer network?

yes

Elasticity of the Cloud:

you can configure cloud-based apps to take advantage of autoscaling, so your apps always have the resources they need

customize workflows

you can customize each of the different types of workflows by specifying list of participants, due dates, task instructions, etc.

group permissions

you don't have to manually assign permissions to all those resources because adding members to the group automatically gives them the permissions they need to use the tools your group provides

who can access the M365 Defender Portal?

you must be assigned an appropriate role in Azure AD such as Global Admin Security Admin Security Operator Security Reader

Windows as a Service

your IT department no longer needs to perform complex wipe and load processes with each new Windows release. Devices on Windows 10 semi-annual channel versions received the latest feature and quality updates through simple and often automatic patching processes

Microsoft Teams

your central hub for collaboration within your organization and provides chat-based workspace to help everyone work efficiently

monitoring data

your databases are monitored for you with M365

Premier support for M365

your enterprise organization can receive on-site support a dedicated technical account manager, and access to advisory services

Fast Track

your org can connect with expert Microsoft engineers, project managers, and resources to help deploy M365 services and resolve issues

support through a Microsoft partner

your org can get support directly through a certified M365 partner -through your org buying a M365 subscription through a CSP, receive direct support through CSP, and act as the first line of support for all issues and will escalate issues to Microsoft if they're unable to resolve them

proactive support

your org can install the Microsoft Support and Recovery Assistant to help identify problems by running tests and offer the best solution. It can currently fix Office M365 and Outlook problems

Microsoft 365 roadmap

your org can plan for the future with the M365 roadmap - includes updates for its products and services and is the central location for business decision makers, IT professionals, and anyone else whos interested to see what's coming

web chat email and phone support

your org can submit issues to Microsoft support for technical billing and subscription support via email online web chat or phone

if downtime has resulted in a monthly uptime percentage lower than 95%, 99%, and 99.9%

your org could received 100% service credit 95% = 100% 99% = 50% 99.9% = 25%

pre sales support

your org is provided with assistance on subscription features benefits and your purchasing decision for M365 services