MAN Ch. 12, 13, 11, & 16 Practice Qs

What term refers to a leader's consistency in handling their reactions with employees?

emotional stability

A company should use which activity to reach a pool of candidates that can bring fresh ideas and new ways of thinking to the firm?

external recruiting

Which term refers to the degree to which a workplace situation permits or does not permit a leader to influence followers?

favorableness

What mechanism monitors performance inputs rather than outputs to prevent or minimize performance deficiencies before they occur?

feedforward

Which type of training is intended to develop analytical and problem-solving skills?

group discussions

If a company develops a pool of qualified job applicants from people who already work in the company, what is it doing?

internal recruiting

What organizational perspective do leaders possess?

long-term

A company should determine employee needs and begin by satisfying which type of needs first?

lower-order

has a short-term perspective

manager

limits people's choices

manager

As a manager seeks to develop her leadership skills, she should be aware that:

Many different styles of leadership can be effective

What expectancy theory factor describes the relationship between performance and pay?

Instrumentality

More concerned with the ends than the means

leader

Who are the inspirational influencers in an organization?

leaders

Complete the following equation: Valence x Expectancy x Instrumentality = ?

motivation

Which control method uses observable measures of worker behaviors or outputs to assess performance and influence behaviors?

objective

A company should consider which point of comparison that employees use in determining equity?

outcome/input ratio

A company should offer what employment-counseling services to workers who are losing their jobs because of downsizing?

outplacement

A customer service manager notices a significant increase in calls associated with the firm's newest product. The manager holds a meeting with their staff to share the call reports and invite each team member to recommend solutions for product communications. Which situational leadership approach is being used by the customer service manager?

participating

Which leadership style represents low task behavior and high relationship behavior?

participating

What term refers to a leader that asks subordinates for their input as part of the decision-making process?

participative

Job analysis information should not be collected through:

past performance evaluations of the job incumbent.

A company should communicate goals to their employees to influence what kind of outcomes?

positive

Which reinforcement occurs when managers provide positive consequences when desired behaviors occur?

positive

What term refers to the relative structure of the problem being a factor in the quality of the decision making?

problem

After expenses, Denise cleared $500,000 last year. She is thinking about giving some of this money to her employees in what is known as a ____ plan

profit-sharing

What element of a decision is increased by considering the information, goals, and problem structure?

quality

Which component of equity theory refers to others with whom people compare themselves to determine if they have been treated fairly?

referents

What leadership style represents high task behavior and high relationship behavior?

selling

A company should develop an organizational policy and clear reporting procedures to document what type of incident?

sexual harrasment

What term refers to a diversity program that teaches employees the practical skills they need for managing a diverse workforce?

skills-based training

What activity leads to significant and productive cross-cultural collaboration that can result in meaningful and sustainable advantages for an organization?

social integration

Which goal-setting theory element refers to the extent to which goals are detailed, exact, and unambiguous?

specificity

Which element assesses job outcomes by requiring someone to judge a worker's performance?

subjective measures

What type of leader develops relationships with subordinates and shows concern for their welfare?

supportive

What term refers to the extent to which a subordinate's responsibilities are clearly defined?

task structure

What leadership style represents high task behavior and low relationship behavior?

telling

When an employee has an unsatisfied need, what do they experience?

tension

If a company develops the skills, experiences, and knowledge employees need to perform their jobs or improve their performance, what is being implemented?

training

What type of charismatic leader controls and manipulates followers?

unethical

Which component of expectancy theory refers to the attractiveness or desirability of a reward or outcome?

valence

Which element of the firm's direction guides leaders for future goals?

vision

A customer interaction simulation is an example of this type of test, which directly measures an applicant's ability to do a job.

work sample test

What type of budgeting requires managers to justify every expenditure every year?

zero-based

Getting a promotion for a job well done

Esteem

Which type of reinforcement schedule is administered after every instance of a behavior?

continuous

A company can use what type of training to change behaviors?

Job-related situation

What type of scale measures the coworker relationship that is the greatest challenge?

LPC

A global sales manager learns that the company's most profitable business clients are no longer purchasing its products. Which performance assessment should be the manager use to determine the degree to which these clients are part of a larger trend?

customer defection

Which of the following are advantages of e-learning?

- reduces travel costs - increases workplace productivity

Securing another position after being let go from a previous job

Safety

Which type of compensation pays employees a percentage of each sale they make?

commission

If a company uses this tool, it can obtain information about an employee's performance from the boss, subordinates, peers, coworkers, and the employees themselves.

360 - degree feedback

___ highlights how employees are motivated to put actual effort into their jobs when they believe their performance will result in rewards they want

Instrumentality

A company uses this tool to determine the worth of each job in a company by evaluating the market value of the knowledge, skills, and abilities needed to perform it.

job evaluation

Which component of McClelland's acquired-needs theory suggests that people are motivated by the need to be liked and accepted?

Affiliation

What term refers to a formal assessment that measures a company's diversity-related policies and procedures?

Audit

Getting along with coworkers and bosses

Belongingness

Which leadership grid categorizes styles based on leaders' concern for people and production?

Blake/Mouton

Which outcome will a company achieve as a result of its commitment to diversity?

Business growth

What control describes the regulation of workers' behaviors and decisions through work group values and beliefs?

Concertive

What term describes the degree to which someone is organized and hardworking?

Conscientiousness

What type of diversity involves differences such as personality and attitudes that are communicated through verbal and nonverbal behaviors?

Deep-level

Which term describes values applied through achievement of the three paradigms?

Diversity principles

An accountant is reviewing the company's profits and cost of capital for the current year for an upcoming shareholder meeting. What is the accountant assessing for the company?

EVA

Which term refers to the amount by which company profits exceed the cost of capital in a given year?

EVA

What term describes promotion of career and advancement paths for all employees?

Equal opportunity

Which reward is a form of compensation that is tangible?

Extrinsic

Which law establishes the federal minimum wage and rules related to overtime pay (eligibility and rates), record keeping, and child labor?

Fair Labor Standards Act of 1938

This figure illustrates _____ contingency model of leadership, which states that ____ leaders perform best in a situation very favorable to the leader.

Fiedler's; task-oriented

Which term describes the invisible barrier that prevents women and minorities from advancing to the top jobs in organizations?

Glass ceiling

Which factor refers to the physical or psychological requirements that must be met to ensure survival and well-being?

Needs

A company should use what type of preparation to avoid evaluation errors and increase accuracy?

Rater training

Companies that have employees representing the diverse perspectives of which group perform better in a competitive and dynamic global marketplace?

Stakeholders

What concept defines customer perception that the product quality is excellent for the price offered?

Value

Which term describes the leader that establishes high expectations for subordinates?

achievement oriented

A manager should complete an analysis to recognize the causes and what result of an employee's behaviors?

consequences

What control term refers to the company's regulation of actions that workers perform on the job?

behavior

Which process involves identifying outstanding practices, processes, and standards in other companies and adapting them to a company?

benchmarking

Which test asks applicants questions about their personal backgrounds and life experiences?

biographical data

What type of leadership displays a concern for production?

job-centered

Because he or she communicates powerfully, a _____ can inspire people to take action, even if it will require personal sacrifice and even if the goal is not necessarily beneficial to the group.

charismatic leader

Alderfers ERG theory

collapses Maslow's five needs into three: existence (safety and physiological needs), relatedness (belongingness), and growth (esteem and self-actualization). Alderfer says that people can be motivated by more than one need at a time. Furthermore, he suggests that people are just as likely to move down the needs hierarchy as up, particularly when they are unable to achieve satisfaction at the next higher need level.

What control term refers to the mechanism for gathering information about performance deficiencies as they arise?

concurrent

Which term refers to any subordinate differences that could arise as a result of the decision-making process?

conflicts

A retail manager for a department store hires associates with experience in purchasing, merchandising, and selling fashion accessories. Each associate manages their department as their own business, without requiring any approvals from the retail manager. Which situational leadership approach is being used by the retail manager?

delegating

Which leadership style represents low task behavior and low relationship behavior?

delegating

Which term describes the extent to which a goal is hard or challenging to accomplish?

difficulty

A company should use which mechanism to speak with previous employers or coworkers who can provide job-related information about a candidate?

employment references

What type of charismatic leaders have moral standards that emphasize the larger interests of the group, organization, or society?

ethical

Which theory states that employees are motivated by the attractiveness of what they believe will result from their effort and performance?

expectancy

Which type of recruiting activity uses industry apps and social media platforms?

external

Which type of situation is created when unwelcome and demeaning sexually related behavior creates an intimidating and offensive setting?

hostile work environment

A company uses which system for gathering, analyzing, storing, and disseminating information related to employees?

human resource information

Which component of equity theory refers to the contributions employees make to the organization?

input

Which term refers to the method used by transformational leaders to encourage followers to be creative and innovative?

intellectual stimulation

Extraversion

is the degree to which someone is active, assertive, gregarious, sociable, talkative, and energized by others.

Agreeableness

is the degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant, and trusting.

Emotional Stability

is the degree to which someone is not angry, depressed, anxious, emotional, insecure, and excitable.

Personality

is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

Disposition

is the tendency to respond to situations and events in a predetermined manner.