Management 12

When Beverly administers the math test to accounting clerk candidates, the average score is 65%. But when Carol administers the same test, the score average is 83%. What does this indicate about the test?

The test is unreliable.

Which of the following methods of performance appraisal allows the evaluator to focus on vital behaviors that separate effective work performance from ineffective work performance?

critical incident

Which of the following steps in human resource management helps retain competent and high-performing employees?

performance management

Tim is a candidate for an automotive mechanic's position. He is asked to deconstruct and reconstruct part of an engine motor to demonstrate his skill. This is an example of a(n) ________.

performance-simulation test

A ________ system rewards employees for the job competencies they demonstrate.

skill-based pay

Which of the following is a technology-based training method?

videoconferencing/teleconferencing

The two types of orientations are ________.

work unit orientation and organization orientation

The ________ method utilizes feedback from supervisors, employees, and coworkers.

360-degree appraisal

Sam, a human resources manager, wants to let potential candidates know about the minimum qualifications that they should possess in order to successfully perform the jobs they have applied for. What should he do?

He should create a job specification

________ is an example of a high-performance work practice.

Increasing employee access to information

Wayne hosts his first regional sales meeting. During which he meets individually with his employees and shows them a chart of their sales numbers for each month compared to their budgeted quota for the year to date. Additionally, Wayne and each employee set mutually agreed-upon budget goals for the remaining six months of the fiscal year. Wade is utilizing the ________ method of performance appraisal.

MBO

________ is the process of introducing a new employee to his/her job and the organization.

Orientation

Turnover is high among new hires at Stewart's company. At one exit interview, Stewart asked the departing new hire why she was leaving so soon. Which of the following statements is the most likely response?

The higher level employees repeatedly overemphasize the company's positive points while interviewing candidates.

Elizabeth was hired as a customer care executive by a telecommunication provider during a period when they were extremely short-staffed. Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________.

accept error

To help survivors of downsizing cope with the stress, managers provide ________.

employee counseling

Gareth is in charge of recruiting at Eowin Systems, and is expected to enhance the diversity of the workforce. Which of the following recruiting sources should Gareth avoid if he is to achieve the stated aim of a more diverse workforce?

employee referrals

A ________ states the minimum qualifications that a person must possess to successfully perform a given job.

job specification

Recruitment is the process of ________.

locating, identifying, and attracting capable applicants

During an economic recession, ________.

more qualified candidates are available to fill fewer open positions

Steve recommends that employees should be compensated according to their competencies, rather than their designations. Employees should be financially rewarded when they gain more knowledge and learn new processes that are relevant to the job, even if the employee is at a lower level. This implies that Steve favors a ________.

skill-based pay system

Larry is in charge of recruitment for entry-level positions at Merlin Infosystems. He believes that job interviews should include a realistic job preview. Which of the following is Larry likely to do during job interviews?

tell the employee about possible overtime

Which of the following is most likely to be included in family-friendly benefits provided by organizations?

time off for school functions

In which of the following traditional training methods are employees made to work at different jobs in a particular area in order to get exposure to a variety of tasks?

training by job rotation

All candidates for entry level engineering positions are given the mechanical aptitude test. Those who scored well and were hired later earned high scores on their performance evaluations. Those who scored less well and were hired earned lower scores on performance evaluations. This indicates that the test is ________.

valid

________ involves predicting which applicants will be successful if hired.

Selection

In which of the following decruitment methods does an organization refrain from filling the openings created by voluntary resignations or normal retirements of its employees?

attrition

Which of the following training methods involves employees participating in role playing, simulations, or other face-to-face types of training?

experiential exercises

Because Quentin is the only male worker in a group of women, other male employees have made jokes about his gender identity. The jokes have affected Quentin's motivation to work and he is absent more often. This situation may constitute ________.

hostile environment sexual harassment

The process by which managers ensure that they have the right number and kinds of capable people in the right places and at the right times is known as ________.

human resource planning