Management 201 Ch.3

cultural values and business performance

Companies that succeed in a turbulent world are those in which managers are evaluated and rewarded for paying careful attention to what 2 things?

customers, competitors, suppliers, labor market

What are the 4 components of the task environment?

social, economic, legal-political, international, natural, and technological

What are the 6 components of the general environment?

adaptability, achievement, involvement, consistency

What are the four types of corporate culture?

task environment and general environment

What are the two components of external environment?

cultural leadership

What is a primary way in which managers shaper cultural norms and values to build a high performance culture?

overcommunicate

What must managers do to ensure that employees understand the new culture values?

high performance culture

a culture that is based on a solid organizational mission, embodies shared adaptive values that guide decisions and business practices, and encourages individual employee ownernship of both bottom line results and the organization's cultural background

story

a narrative based on true events that is repeated frequently and shared among organizational employees

ceremony

a planned activity at a special event that is conducted for the benefit of an audience

joint venture

a strategic alliance or program by two or more organizations

competitive intelligence

activities to get as much information as possible about one's rivals

visible culture

all the things one can see, hear, and observe by watching members of the organizations,

strategic issues

an event or force that alters an organization's ability to achieve its goals

symbol

an object, act, or event that conveys meaning to others

task environment

closer to the organization and includes the sectors that conduct day to day transactions with the organization and directly influences its basic operations and performace

cultural leader

defines and uses signals and symbols to influence corporate culture

achievement culture

external strategic focus and needs stabile environment. emphasis on winning

hero

figure who exemplifies the deeds, character, and attributes of a strong culture. A role model for employees to follow

external organizational environment

includes all elements existing outside the boundary of the organization that have the potential to affect the organization

general environment

indirectly influences all organizations within an industry

involvement culture

internal strategic focus and needs flexible environment. high value on meeting the needs of employees. characterized by a family like atmosphere

consistency culture

internal strategic focus and needs stabile environment. emphasis on order and focus

boundary spanning

links to and coordinates the organization with key elements in the external environment

competitors

organizations within the same industry or type of business that vie for the same competition

international dimension

part of the external environment that represents events originating in foreign countries, as well as opportunities for U.S. companies in other countries

natural dimension

part of the general environment that includes all elements that occur naturally on Earth

socioculture dimension

part of the general environment that includes demographics characteristics, norms, customs, and values of a population within the organization operates

legal-political dimension

part of the general environment that includes government regulations at the local, state, and fed levels, as well as political activities designed to influence company behavior

technological dimension

part of the general environment that includes scientific and technological advances in society

economic dimension

part of the general environment that represents the general economic health of the country in which an organization operates

customers

part of the task environment and include people and organizations that acquire goods or services from the organization

slogans

phrase or sentence that succinctly expresses a key corporate value

big data anlytics

powerful computer technology to search and examine massive, complex sets of data to uncover hidden patterns and correlations so managers can maker better decisions

suppliers

provide the raw materials the organization uses to produce its outputs

interorganizational partnerhsips

reduce boundaries and increase collaboration with other organizations

labor market

represents the people available for hire by the organization

adaptability culture

requires fast response and high risk decision making. External strategic focus and needs flexible environment

culture

set of key values, beliefs, understandings, and norms shared by members of an organization

organizational ecosystem

system formed by the interaction among a community of organizations in the environment

internal environment

the elements within the organization's boundaries, such as employees, management, and corporate culture

merger

two or more organizations combine to become one

invisible culture

values and beliefs which are not observable but can be discerned from how people explain and justify what they do

uncertainty

when managers do not have sufficient information about environmental factors to understand and predict needs and changes