Management 321 Exam 2

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___ is critical in business writing. It involves more than freedom from errors

Accuracy

___ interviews are based on the theory that past behavior predicts future behavior.

Behavioral

Follow guidelines for goodwill messages: be prompt, direct, sincere, specific, and:

Brief

A ___ sentence contains two or more independent clauses.

Compound

___ notes should be sent for major business achievements—receiving a promotion, winning a new business, announcing a retirement, receiving an award, opening a new branch, or celebrating an anniversary with the company.

Congratulatory

A ___ tells a prospective employer that you are interested in and qualified for a position within an organization.

Cover Letter

___ expressions refer to any part of a sentence that does not logically fit in with the rest of the sentence.

Dangling

If the reader's initial reaction to both you and your topic is likely to be positive, you can use the ____ approach

Direct

When a message conveys neutral or positive information to an audience who will likely be interested in what we have to say, we use a (an) ___ organizational plan.

Direct

A message is neutral if you anticipate the reader will refuse to do as you ask; True or False

False

A unified paragraph weaves sentences together so that the discussion is integrated; True or False

False

In the active voice, the subject receives the action; True or False

False

Mind mapping refers to jotting down ideas, facts, possible leads and anything else you think might be helpful in constructing your message

False

Stress interviews are based on the theory that past behavior predicts future performance; True or False

False

The purpose of a résumé is to get you a job; True or False

False

Use the indirect organizational plan for writing a solicited cover letter; True or False

False

Using unfamiliar words is a guideline for writing clearly.

False

Use a ___, positive tone in the last paragraph of a neutral message

Friendly

___ is a good choice for simple, neutral messages that require quick responses.

Instant messaging

___ are written to people outside your organization and are reserved for formal communication.

Letters

___, also called clustering, is a planning process that avoids the step-by-step limitations of lists

Mind Mapping

In the ___ voice, the subject receives the action

Passive

Planning involves making conscious decisions about the ___, content, and organization of the message

Purpose

___ refers to modifying a message to make improvements

Revising

Prepare questions about the job and the company, but avoid appearing overly concerned about:

Salary

Some of the most difficult messages to write are:

Sympathy notes

___ in writing refers to the writer's attitude toward both the reader and subject of the message.

Tone

A written message, including a handwritten note, is more thoughtful, more appreciated, and more permanent; True or False

True

An audience analysis will help you understand your message from the reader's perspective; true or false

True

Concise writing, short paragraphs, and a conversational style are hallmarks of writing for the web; True or False

True

If a post is highly positive, you may want to reply to engage the sender and highlight the good feedback; True or False

True

Instant messaging (IM) is a good choice for simple, neutral messages that require quick responses; True or False

True

Revising refers to modifying a message to make improvements; true or false

True

Social resumes are designed for interactivity and allow employers to find you online; True or False

True

Specific words have a definite, unambiguous meaning.

True

To convey confidence, avoid beginning sentences with "I hope," "If you agree," "I think," and other self-conscious terms; True or False

True

Typographical errors may negatively reflect on your credibility; True or False

True

You should respond promptly to a neutral message; True or False

True

You should send a short thank-you email after the interview; True or False

True

Sometimes simply responding to customers isn't enough. Companies can anticipate requests and offer suggestions on sites such as:

Twitter

A ___ paragraph gives information that is directly related to the topic, presents this information in a logical order, and omits irrelevant details

Unified

___ refers to the inability to focus on the writing process and to draft a message

Writers block

Which of the following sentences contains no redundancies or expletives? a. Although several qualified candidates applied, the personnel director had difficulty hiring someone to fill the open position. b. Because the neighborhood was small in size, we combined together two teams to canvass the area. c. There were four customers who complained about the service. d. The memo referred back to the original newspaper article, so it was absolutely essential.

a. Although several qualified candidates applied, the personnel director had difficulty hiring someone to fill the open

A LinkedIn profile should include all of the following except: a. links to examples of your work. b. volunteer experience. c. a photo of you on vacation. d. a summary.

a. links to examples of your work. c. a photo of you on vacation.

Which of the following is not a recommended strategy for proofreading? a. Use a ruler to guide and slow down your eyes as you proofread. b. Play calming music in the background while you proofread. c. Proofread in print - never on the computer screen d. Wait a few hours or overnight after your last revision before you start proofreading.

b. Play calming music in the background while you proofread.

The following statement is the best example of a friendly closing to a neutral message: a. Your timely response is appreciated. b. Please let me know if I can return the favor by assisting with your upcoming project. c. We need your explanation as soon as possible. d. Thank you in advance for considering this request.

b. Please let me know if I can return the favor by assisting with your upcoming project.

Which of these items reflects the number one recruiters' résumé pet peeve? a. Poor formatting b. Spelling errors, typos, and poor grammar c. Unqualified candidates d. Personal information not relevant to the job

b. Spelling errors, typos, and poor grammar

___ etiquette differs from social etiquette.

business

Which of the following sentences avoids a dangling expression? a. Vincent sold his car to a woman that was in need of repair. b. While typing the report, my fingers got numb. c. After writing the chapter, I took a break. d. Sam told Joe he should take a vacation.

c. After writing the chapter, I took a break.

If you don't hear back from the interviewer by the deadline he or she gave you for making a decision, you should:

call or send an email for the update

Employers prefer the ___ résumé style.

chronological

A criteria for an appropriate business gift is: a. it is an impersonal gift. b. it is for past favors. c. it is given to everyone in similar circumstances. d. All of these are correct.

d. All of these are correct.

To achieve an appropriate tone in business writing, you should: a. write confidently. b. use a courteous and sincere tone. c. use positive language. d. All of these are correct.

d. All of these are correct.

When making a routine request, present your request early and directly in the first sentence or two. To present the main idea, you may use: a. a direct question. b. a statement. c. a polite request. d. All of these are correct.

d. All of these are correct.

Which of the following sentences uses parallel structure? a. The president's office is sleek, modern, and it is large. b. Every morning we hold a brief meeting, review the day's agenda, and conferencing with new clients. c. We have to write a report, and our planner needs updating. d. Our top manager is efficient, assertive, and capable.

d. Our top manager is efficient, assertive, and capable.

Do not combine ___ and revising. They involve two separate skills and two separate mindsets

drafting

Communications to your manager within an organization should be:

less authoritarian in tone than those to your peers

Smart companies ___ the constant stream of social media posts.

monitor

Most recruiters prefer ___ résumés from students and new graduates.

one-page

Use BCC (blind computer copy):

sparingly


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