Management 321 Exam 2
___ is critical in business writing. It involves more than freedom from errors
Accuracy
___ interviews are based on the theory that past behavior predicts future behavior.
Behavioral
Follow guidelines for goodwill messages: be prompt, direct, sincere, specific, and:
Brief
A ___ sentence contains two or more independent clauses.
Compound
___ notes should be sent for major business achievements—receiving a promotion, winning a new business, announcing a retirement, receiving an award, opening a new branch, or celebrating an anniversary with the company.
Congratulatory
A ___ tells a prospective employer that you are interested in and qualified for a position within an organization.
Cover Letter
___ expressions refer to any part of a sentence that does not logically fit in with the rest of the sentence.
Dangling
If the reader's initial reaction to both you and your topic is likely to be positive, you can use the ____ approach
Direct
When a message conveys neutral or positive information to an audience who will likely be interested in what we have to say, we use a (an) ___ organizational plan.
Direct
A message is neutral if you anticipate the reader will refuse to do as you ask; True or False
False
A unified paragraph weaves sentences together so that the discussion is integrated; True or False
False
In the active voice, the subject receives the action; True or False
False
Mind mapping refers to jotting down ideas, facts, possible leads and anything else you think might be helpful in constructing your message
False
Stress interviews are based on the theory that past behavior predicts future performance; True or False
False
The purpose of a résumé is to get you a job; True or False
False
Use the indirect organizational plan for writing a solicited cover letter; True or False
False
Using unfamiliar words is a guideline for writing clearly.
False
Use a ___, positive tone in the last paragraph of a neutral message
Friendly
___ is a good choice for simple, neutral messages that require quick responses.
Instant messaging
___ are written to people outside your organization and are reserved for formal communication.
Letters
___, also called clustering, is a planning process that avoids the step-by-step limitations of lists
Mind Mapping
In the ___ voice, the subject receives the action
Passive
Planning involves making conscious decisions about the ___, content, and organization of the message
Purpose
___ refers to modifying a message to make improvements
Revising
Prepare questions about the job and the company, but avoid appearing overly concerned about:
Salary
Some of the most difficult messages to write are:
Sympathy notes
___ in writing refers to the writer's attitude toward both the reader and subject of the message.
Tone
A written message, including a handwritten note, is more thoughtful, more appreciated, and more permanent; True or False
True
An audience analysis will help you understand your message from the reader's perspective; true or false
True
Concise writing, short paragraphs, and a conversational style are hallmarks of writing for the web; True or False
True
If a post is highly positive, you may want to reply to engage the sender and highlight the good feedback; True or False
True
Instant messaging (IM) is a good choice for simple, neutral messages that require quick responses; True or False
True
Revising refers to modifying a message to make improvements; true or false
True
Social resumes are designed for interactivity and allow employers to find you online; True or False
True
Specific words have a definite, unambiguous meaning.
True
To convey confidence, avoid beginning sentences with "I hope," "If you agree," "I think," and other self-conscious terms; True or False
True
Typographical errors may negatively reflect on your credibility; True or False
True
You should respond promptly to a neutral message; True or False
True
You should send a short thank-you email after the interview; True or False
True
Sometimes simply responding to customers isn't enough. Companies can anticipate requests and offer suggestions on sites such as:
A ___ paragraph gives information that is directly related to the topic, presents this information in a logical order, and omits irrelevant details
Unified
___ refers to the inability to focus on the writing process and to draft a message
Writers block
Which of the following sentences contains no redundancies or expletives? a. Although several qualified candidates applied, the personnel director had difficulty hiring someone to fill the open position. b. Because the neighborhood was small in size, we combined together two teams to canvass the area. c. There were four customers who complained about the service. d. The memo referred back to the original newspaper article, so it was absolutely essential.
a. Although several qualified candidates applied, the personnel director had difficulty hiring someone to fill the open
A LinkedIn profile should include all of the following except: a. links to examples of your work. b. volunteer experience. c. a photo of you on vacation. d. a summary.
a. links to examples of your work. c. a photo of you on vacation.
Which of the following is not a recommended strategy for proofreading? a. Use a ruler to guide and slow down your eyes as you proofread. b. Play calming music in the background while you proofread. c. Proofread in print - never on the computer screen d. Wait a few hours or overnight after your last revision before you start proofreading.
b. Play calming music in the background while you proofread.
The following statement is the best example of a friendly closing to a neutral message: a. Your timely response is appreciated. b. Please let me know if I can return the favor by assisting with your upcoming project. c. We need your explanation as soon as possible. d. Thank you in advance for considering this request.
b. Please let me know if I can return the favor by assisting with your upcoming project.
Which of these items reflects the number one recruiters' résumé pet peeve? a. Poor formatting b. Spelling errors, typos, and poor grammar c. Unqualified candidates d. Personal information not relevant to the job
b. Spelling errors, typos, and poor grammar
___ etiquette differs from social etiquette.
business
Which of the following sentences avoids a dangling expression? a. Vincent sold his car to a woman that was in need of repair. b. While typing the report, my fingers got numb. c. After writing the chapter, I took a break. d. Sam told Joe he should take a vacation.
c. After writing the chapter, I took a break.
If you don't hear back from the interviewer by the deadline he or she gave you for making a decision, you should:
call or send an email for the update
Employers prefer the ___ résumé style.
chronological
A criteria for an appropriate business gift is: a. it is an impersonal gift. b. it is for past favors. c. it is given to everyone in similar circumstances. d. All of these are correct.
d. All of these are correct.
To achieve an appropriate tone in business writing, you should: a. write confidently. b. use a courteous and sincere tone. c. use positive language. d. All of these are correct.
d. All of these are correct.
When making a routine request, present your request early and directly in the first sentence or two. To present the main idea, you may use: a. a direct question. b. a statement. c. a polite request. d. All of these are correct.
d. All of these are correct.
Which of the following sentences uses parallel structure? a. The president's office is sleek, modern, and it is large. b. Every morning we hold a brief meeting, review the day's agenda, and conferencing with new clients. c. We have to write a report, and our planner needs updating. d. Our top manager is efficient, assertive, and capable.
d. Our top manager is efficient, assertive, and capable.
Do not combine ___ and revising. They involve two separate skills and two separate mindsets
drafting
Communications to your manager within an organization should be:
less authoritarian in tone than those to your peers
Smart companies ___ the constant stream of social media posts.
monitor
Most recruiters prefer ___ résumés from students and new graduates.
one-page
Use BCC (blind computer copy):
sparingly
