Management 3303 Chapter 8 Vocabulary

How can a resume help you find a potential employee?

1. Applications and résumés typically include the applicant's name, educational background, citizenship, work experiences, certifications, etc. 2. Their appearance and accuracy also say something about the applicant—spelling mistakes, for example, almost always disqualify you immediately

The advantages of Internal Recruiting are:

1. Employers know their Employees 2. Employees know their Organization

The Planning Stage of the HR Planning Process consists of:

1. Organizational Strategic Planning 2. HRM Environmental Scanning 3. Human Resources Planning

How are people vital to Human Resources Management?

1. People create value 2. Talent is rare 3. A group of well-chosen, motivated people is difficult to imitate 4. People can be organized for success

The HR planning process occurs in three stages:

1. Planning 2. Programming 3. Evaluating

Most frequently used sources of outside applicants are

1. internet job boards 2. company websites 3. employee referrals 4. newspaper ads 5. college recruiting

Once HR planning is completed, managers can focus on staffing the organization. The staffing function consists of three related activities:

1. recruitment 2. selection 3. outplacement

A recent study estimates that over the next 10 years, approximately ______________________ manufacturing jobs will go unfilled in the United States

2 million

Sexual Harassment

Listed in Title VII as a prohibited discrimination, which refers to "unwelcome sexual advances, requests for favors, and other verbal or physical conduct of a sexual nature" that impacts an individual's employment, interferes with work performance, or creates a hostile work environment

structured interview

Selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers.

Termination Interview

a discussion between a manager and an employee about the employee's dismissal

Assessment Center

a managerial performance test in which candidates participate in a variety of exercises and situations

Management By Objectives (MBO)

a process in which objectives set by a subordinate and a supervisor must be reached within a given time period

Job Analysis

a tool for determining what is done on a given job and what should be done on that job

Needs Assessment

an analysis identifying the jobs, people, and departments for which training is necessary

Cafeteria Benefit Program

an employee benefit program in which employees choose from a menu of options to create benefit packages tailored to their needs

Union Shop

an organization with a union and a union security clause specifying that workers must join the union after a set period of time

____________ ____________ and ______________ provide basic information that help prospective employers make a first cut through candidates

application blanks and resumes

Performance Appraisal

assessment of an employee's job performance

Unstructured Interview

selection technique that involves the interviewer asking different interviewees different questions

Flexible Benefit Programs

benefit programs in which employees are given credits to spend on benefits that fit their unique needs

Selection

choosing from among qualified applicants to hire into an organization

Human resources management plays a vital strategic role as organizations attempt to ___________________________

compete through people

Demand Forecasts

derived from organizational plans, are used to determine how many and what type of people are needed to manufacture a product

Job Specification

describes the knowledge, skills, abilities, and other characteristics (KSAOs) needed to perform the job

which of the following employee section method is most effective

employee referral programs

a situational interview focuses on asking job candidates exactly what kind of problems they faced in the past and how they handled these problems

false

external recruiting is represented by such systems as for example job

false

The Programming Stage of the HR Planning Process

he organization implements specific human resources activities, such as recruitment, training, and pay systems

Structured Interview

selection technique that involves the interviewer asking all applicants the same questions and comparing their responses to a standardized set of answers

Behavioral Description Interview

selection technique that involves the interviewer asking applicants questions exploring what candidates have actually done in the past

Supply of Labor

how many and what types of employees the organization actually will have

The Evaluating Stage of the HR Planning Process

human resources activities are evaluated to determine whether they are producing the results needed to contribute to the organization's business plans

External recruiting brings in "new blood" and can inspire ________________

innovation

The most popular selection tool is _____________________, and every company uses some type of it.

interviewing

Right-to-Work

legislation that allows employees to work without having to join a union

Comparable Worth

principle of equal pay for different jobs of equal worth

360-Degree Appraisal

process of using multiple sources of appraisal to gain a comprehensive perspective on one's performance

Diversity Training

programs that focus on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a diversified workforce

The 1964 Civil Rights Act

prohibits discrimination in employment based on race, sex, color, national origin, and religion

Situational Interview

selection technique that involves the interviewer asking applicants questions focusing on hypothetical situations

Human Resources Management (HRM)

system of organizational activities to attract, develop, and motivate an effective and qualified workforce. Also known as talent, human capital, or personnel management

Training

teaching lower-level employees how to perform their present jobs

Development

teaching managers and professional employees broad skills needed for their present and future jobs

Job Description

tells you about the essential tasks, duties, and responsibilities involved in performing the job

Pay Structure

the choice of how to price different jobs within the organization

Pay Level

the choice of whether to be a high-, average-, or low-paying company

Reliability

the consistency of test scores over time and across alternative measurements

Validity

the degree to which a selection test predicts or correlates with job performance

Recruitment

the development of a pool of applicants for jobs in an organization

Employment-at-Will

the legal concept that an employee may be terminated for any reason

Outplacement

the process of helping people who have been dismissed from the company to regain employment elsewhere

Labor Relations

the system of relations between workers and management

Arbitration

the use of a neutral third party to resolve a labor dispute

The Planning Stage of the HR Planning Process

to ensure that the right number and types of people are available, HR managers must know the organization's business plans—where the company Page 171 is headed, in what businesses it plans to be, what future growth is expected, and so forth

Orientation Training

training designed to introduce new employees to the company and familiarize them with policies, procedures, culture, and the like

Team Training

training that provides employees with the skills and perspectives they need to collaborate with others

the human resources planning process involves the following three stages 1)planning 2) programming 3) evaluating

true

Adverse Impact

when a seemingly neutral employment practice has a disproportionately negative effect on a protected group