Management and Leadership (quizzes)

According to the _________ approach, companies and their managers behave legally and ethicaly and try to balance the interests of different stakeholders as the need arises

Accommodative

__________ companies are often at the forefront of campaigns for causes such as a pollution free environment; recycling and coservsation of resources; the minimization or elimination of the use of animals in drug and cosmetics testing; and the reduction of crime, illiteracy, and poverty.

Accommodative

Henry Fayol believed that in order to increase the efficiency of the management process, it is essential that.....

All organizational members are entitled to be treated with justice and respect.

Fayol recommended the use of__________ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future.

An organization chart

_____________ gives agars the right t direct and control their subordinates' behavior to accomplish organization goals

Authority

The ability of one organization to outperform other organizations because it produces the desired goods or services more efficiently and effectively than they do.

Competitive Advantage

Managers in a(n)_______________ culture are likely to establish clear reporting relationships so employees know exactly whom to report to and how to react to any problems that arise.

Conservative

The primary message of _________ is that there is no one best way to organize

Contigency Theory

Which of the following factors played an important role in speeding up globalization?

Declining barriers to trade and investment that eased the flow of capital throughout the world

WorldCom gave managers stock options and bonuses even when the company performance was declining, and managers sold their stock in advance of other stockholders. This illustrates the _______ approach.

Defensive

Annie assigns interesting job assignments to employees based on their contribution to the company. Which principle in Annie's action consistent with?

Distributive justice

Basing employees' promotions on their performance evaluations, independent of ethnicity, age, or gender, is known as:

Distributive justice

The marketing manager at RST Consulting, allocates annual bonuses to employees based on performance evaluations. What principle is the manager following?

Distributive justice

Which principle dictates that managers should receive a raise in pay based upon their contributions to the organization, and not based on their gender?

Distributive justice

ALT Inc. conducts periodic reviews to assess the extent to which law firms support diversity in their activities. It uses this information to decide which law firms would be most suitable to represent it legally. This is an example of effective:

Diversity management

Inflation is an example of a(n) _________ force in an organization's environment.

Economic

The measure of the appropriateness of the goals selected by management for the organization and the degree to which the organizational accomplishes these goals is known as _________________.

Effectiveness

The measure of how productivity an organization uses its resources to achieve a goal is known as ____________.

Efficiency

Rites of _________ motivate commitment to the norms and values of the organization by publicly recognizing and rewarding employee contributions.

Enhancement

Which of the following is a guideline for managers to evaluate employees?

Ensure that performance standards are not vague

According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n) __________.

Entrepreneur

Bryan is the manager of a company which has been judged as having the best corporate reputation for two years in a row, based on a survey of countrywide consumers. This company is well known for its:

Ethical culture

Phil noticed that his operations manager has been practicing unethical means to reap personal benefits at the expense of the company's customers. He will most likely approach the _________ to report the matter without ear of retribution.

Ethics ombudsperson

A drawback of management information systems is that they provide information only about an organization's internal environment, and not the external environment. True/False

False

A low-cost strategy allows an organization to attract customers by selling goods or inferior quality at a very low price. True/False

False

An obstructionist approach displays the highest level of social responsibility. True/False

False

At a recent meeting, Jim was praised by his CEO for always choosing the right goals to pursue. The quality that Jim displays here is efficiency. True/False

False

Customers are stakeholders of an organization, but managers are not. True/False

False

Following the distributive justice principle means that all members of an organization receive identical or similar outcomes. True/False

False

Forces in the task environment have little impact on short-term decision making. True/False

False

IT cannot be used to empower employees, as it decreases the sole of their job responsibilities. True/False

False

In a bureaucracy, tasks and roles are left ambiguous to encourage employees to respond quickly to the unexpected. True/False

False

In a bureaucratic system of administration, obedience owed to a manager depends on his or her personal qualities such as personality and social status. True/False

False

Low rivalry results in a task environment where competitive pressures are intense and managers have few opportunities to acquire the resources they need to make their organizations effective. True/False

False

Managers with a high need for power allow their subordinates to make their own decisions in all aspects of their work. True/False

False

National culture is the traditional system of relationships established between people and groups in a society. True/False

False

New employees at the Rain Tree Amusement Park are required to attend a program where they are taught and then internalize the values and norms of the organizations. This process is knows as organizational commitment. True/False

False

Organization with culturally homogeneous management teams are best equipped to tailor their management systems to meet the requirements of different cultures. True/False

False

Organizational socialization is the collection of feelings and beliefs that managers have about their organization as a whole. True/False

False

Personal characteristics do not affect perception. True/False

False

Planning strategies is a simple and straightforward process, since it is done under circumstances when the result is known and assured. True/False

False

Standard operating procedures are unwritten, informal codes of conduct that prescribe how people should act in particular situations. True/False

False

The concept of procedural justice requires managers to be fair to subordinates in deciding who should be promoted within the organization. True/False

False

The effectiveness by managers is determined by a complex interaction between their personality traits and the nature of the job and organization in which they work. True/False

False

The employees of Burger Point enjoy their work very much. This is largely due to their manager, Elise, who is always sympathetic to the needs of her employees and s seldom uncooperative. Elise can be said to be low on the agreeableness continuum. True/False

False

The lower a managers position is in the organization's hierarchy, the lesser time she spends in a leading and controlling the first-line managers of the organization. True/False

False

The racial and ethnic diversity of the U.S. population is on the decline. True/False

False

The socialization programs developed by organizations which determine how individuals enter, advance within, and leave the organization are examples of rites of integration. True/False

False

Top managers require the least conceptual skills because their primary responsibilities are planning and organizing. True/False

False

Trust refers to the esteem or high repute that people or organizations gain hen they behave ethically. True/False

False

When making appointment decisions, it is wise for the board of directors to avoid scrutinizing the reputations and ethical records for top managers. True/False

False

Middle managers are responsible for...

Finding the best way to use resources to achieve organizational goals

Which of the following statements demonstrates that Jonathan, the general manager of Dawson and Co., has low emotional intelligence?

He cannot identify or interpret the moods of his employees

Whenever Lisa goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male co workers, both of which make her uncomfortable. What type of environment is this?

Hostile work environment

Administrative management is the study of.....

How an organizational structure is to be created such that it leads to high efficiency and effectiveness

Which of the following statements is consistent with the principles of scientific management?

Increase job specialization in order to make the production process more efficient

The process of creating new products that customers want is called:

Innovation

An organization which considers and analyzes the ideas and suggestions of all employees regardless of their hierarchal position has a(n)___________ culture.

Innovative

Which of the following is a way to effectively manage diversity?

Insisting that their suppliers also support diversity

Rites of __________, such as shared announcements of organizational successes, office parties, and company cookouts, build and reinforce bonds among organization members.

Integration

Oceania Unlimited Inc. is a tourism agency that offers special holiday package in the pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expense-paid trip to one of Oceania's islands. Which of the following managers is most likely to meet these requirements.

Karen, who chooses the right goals to pursue, and makes clever use of resources to achieve them

Jack Sprouts Inc. is a company based in Riverside that markets canned vegetables. In recent years, Jack Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack Sprouts decided to lay off those who lacked effectiveness and were insufficient. Who among the following is most likely to be laid off by Jack Sprouts' CEO?

Kerry, who spends lavishly on resources and is averse to taking responsibilities.

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part each of them plays in achieving organizational goals?

Leading

A company with a low level of efficiently and low level of effectiveness is most likely to produce:

Low-quality product that customers do not want

An advantage of achieving the right worker-task specialization and linking people to tasks by the speed of the production line is:

Lower costs

Fayol's principle of initiative suggests that.....

Managers should encourage employees to be innovative and creative

The process by which experienced members of the organization provide guidance and advice to newer members is called___________.

Mentoring

Emma is a highly efficient manager. This implies that she:

Minimizes the amount of input resources without compromising quality

A(n) ______________ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

Organization

____________ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations

Organizational Behavior

_______________ is a measure of who efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Organizational Performance

__________ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goal

Organizational Structure

When people belong to the same organization, they tend to share certain beliefs and values that lead them to act in similar wars. This is known as __________.

Organizational culture

New employees in an organization are sometimes put through a training period where they are familiarized with the organization as a whole. This process is called ___________.

Organizational socialization

Which of the following is the right approach to eradicating sexual harassment?

Organizations should develop and clearly communicate a sexual harassment policy

In which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals?

Organizing

Melissa, the HR manager of a publishing house, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job specific tasks they perform. Which of the following managerial tasks is Melissa performing?

Organizing

Which of the following is true of schemas?

People tend to pay attention to information that is consistent with their schemas

One result of effectively managing diversity is a(n) ___________.

Reduction in turnover rates

Demonstrating its social responsibility helps a company build a good______________.

Reputation

The collection of feelings and beliefs that managers have about their current jobs is known as job ______________.

Satisfaction

Nadine belongs to an egalitarian society, one in which few distinctions are made between individuals and groups. Her society is low on ______________.

Social stratification

The human relations movement advocates that....

Supervisors be behaviorally trained to manager subordinates

Bob was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field. In this instance, Bob was promoted because of his ___________ skill.

Technical

Job specialization refers to.....

The process by which division labor occurs as different workers gain expertise in tasks

Which of the following is true of managers who are low on extraversion?

They view the world and their life with little optimism

Which of the following is true of first-line managers?

They work in all departments or functions of an organization

A strong organizational culture is the product of managers and employees being committed to organizational values. True/False

True

A time-and-motion study involves the careful timing and recording of the actions taken to perform a particular task. True/False

True

Authority gives managers the right to direct and control their subordinates' behavior to accomplish organizational goals. True/False

True

Bureaucracy is a formal system of organization and administration designed to ensure efficiency and effectiveness. True/False

True

Competitors are organizations that produce goods and services that are similar and comparable to a particular organization's goods and services. True/False

True

Decisions that managers take to protect the rights of some stakeholders often hurt the rights of others. True/False

True

Economic forces affect the general health and well-being of a country or world region. True/False

True

Effective Managers need to have a high external locus of control. True/False

True

Employees involved in total quality management )TQM) are responsible for finding new and better ways to perform their jobs. True/False

True

Empowering employees can lead to so many kinds of performance gains that organizations often use their reward systems to promote empowerment. True/False

True

Ethical beliefs lead to the development of laws and regulations. True/False

True

Global outsourcing has grown enormously to take advantage of differences in the cost and quality of resources available in different countries. True/False

True

In his studies, Adam Smith found that the performance of the factories in which workers specialized in only one or a few tasks was much greater than the performance of the factory in which each worker performed all the tasks. True/False

True

Increasingly, organizations are insisting that their suppliers demonstrate diversity in their own workforce. True/False

True

Jim is comfortable with his decisions and would have no problem with people reading about it on the front page of a morning paper. This indicates that he is following the practical rule. True/False

True

Management is the planning, organizing, leading, and controlling of resources to achieve organizational goals both effectively and efficiently. True/False

True

Management science theory is a contemporary approach to management that focuses on the use of rigorous quantitative techniques to help managers make maximum use of organizational resources to produce goods and services. True/False

True

Managers affect society directly with their decisions regarding the use of resources. True/False

True

Managers are a vital stakeholder group because they are responsible for using a company's resources to increase its performance and thus its stock price. True/False

True

Managers determine and shape organizational culture through the kinds of values and norms they promote in an organization. True/False

True

Moral principles or beliefs about what is right or appropriate way to behave are known as ethics. True/False

True

Organization performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals. True/False

True

Organizational citizenship behaviors are behaviors that are required of organizational members but that contribute to organizational efficiency and effectiveness. True/False

True

Organizations are collections of people who work together and coordinate their actions to achieve a wide variety of goals. True/False

True

People typically confront ethical issues when weighing their personal interests against the effects of their actions on others. True/False

True

Rules are formal written instructions that specify what workers should do on the job. True/False

True

Stakeholders benefit in the long term run from companies making the right choices. True/False

True

Strategies are a cluster of decisions concerning what organizational goals to pursue and what actions to take, and how to use resources to achieve these goals. True/False

True

The human relations movement in management theory advocates that supervisors be trained to manage subordinates in ways that elicit their cooperation and increase their productivity. True/False

True

The increasing diversity of the environment increases the challenges managers face in effectively managing diversity. True/False

True

The line of authority is the chain of command extending from the top to the bottom of an organization. True/False

True

The way a company's managers view their duty to make decisions that enhance the well-being of stakeholders is called organizational ethics. True/False

True

There is substantial evidence that diverse individuals continue to experience unfair treatment in the workplace as a result of biases, stereotypes, and overt discrimination. True/False

True

Turnover can hurt an organization because it results in the loss of the experience and knowledge that managers have gained about the company, industry, and business environment. True/False

True

Under the justice rule, managers should determine fair rules and procedures for distributing outcomes to stakeholders. True/False

True

When one person starts to profit by behaving unethically, it encourages other people to act in the same way. True/False

True

Which of the following statements is true about the role of organizational culture?

When ethical values and norms are part of an organization's culture, they help organization members focus mainly on self-interested action