Management Ch. 1-5

imagine you have been hired to advise the chief Compliance Officer on ways to improve the company's rate of ethical compliance. what do you recommend?

-provide training in ethics - develop a code of conduct - appoint an ethics committee

Which of the following activities is most likely part of a typical workday for Fei Yen?

Establishing a vision for the organization

A common middle-management title is a. division head b. line manager c. supervisor d. coordinator e. chief executive officer (CEO)

a. division head

Who was one of the first managers to recognize the importance of human resources?

Robert Owens

test scores measuring student achievement ___________ data on app usage

conversations with industry experts

The Sarbanes-Oxley Act effectively writes ethical leadership into law because it requires CEOs and CFOs to

personally vouch for the truthfulness and fairness of their companies' financial disclosures

A theory that states certain management practices are best, even in different situations, is a __________ perspective.

universal

Which of the following activities is most likely part of a typical workday for Diane?

Teaching a new employee how to use the company's workflow management system

Theory X

- people have little ambition - people will take advantage of management if they can

As environmental forces change—including consumer shopping patterns and the power of competitors—companies like JCPenney and Best Buy seek to remain relevant. They seek to avoid __________

entropy

Blackberry was once a dominant brand in the mobile phone market, but now holds little market share compared to Samsung and Apple. Blackberry appears to be experiencing ______________

entropy

customers, suppliers, and competitors are part of an organization's

external environment

Congratulations! You just graduated with a degree in management. As you reflect on your school experience, you make a list of the reasons you were so efficient with your studies. Which of the following statements relate specifically to your efficiency? Check all that apply.

- When registration opened for each term, you immediately registered for the classes you needed, especially the ones that fill up quickly. - Last year, you reviewed the course schedule to ensure you knew when to enroll in certain electives that are offered only once per year.

which of the following statements about culture are true?

- a major way to shape culture is by bringing outsides into important leadership positions. - culture can be maintained by rewarding and promoting people whose behaviors are desired

If you know that Maria holds the highlighted position in the organizational chart shown here, she is probably a ___________ manager. A job title associated with that level of management is ______________

- middle manager - plant manager

classical management remains relevant to contemporary managers. In which of the following current situations is the relevance of classical management apparent?

some organizations that operate in stable environments use the bureaucratic procedures first proposed by Max Weber.

Disney experienced _________ with the development of the movie Frozen, because it was able to also use Frozen as a theme at its theme parks and in product merchandising.

synergy

Arguments for Social Responsibility

(1) business creates problems, and should therefore help solve them; (2) corporations are citizens in our society; (3) business often has the resources necessary to solve problems; (4) business is a partner in society

Congratulations! You received an A+ on the final exam in your Principles of Management class. You were busy this semester and had to be very efficient with your study time. So you can perform similarly next semester, you made a list detailing why you were so efficient with your study time. Which of the following statements relate specifically to your efficiency? Check all that apply.

- After reading each chapter, you completed a set of multiple-choice questions to distinguish the topics you needed to study more carefully from those you already knew fairly well. - You woke up 30 minutes early each morning and got in the habit of reading at least 10 pages in the textbook every day. - You made flashcards with the key terms for each chapter so you could study for a few minutes while waiting for the bus or standing in line at the store.

The Kiwanis Club asks you to make a presentation on corporate social responsibility. Which story will help you explain the concept of philanthropic giving in your presentation? Check all that apply.

- Walmart donated products valued at a total of $755,868,381 to several charities - the Monsanto Fund Matching Gifts Program supports charities by matching donations of its employees - Walmart donated 4.5% of its pretax profits, amounting to $311,607,280, which helped support about 50,000 different charities.

task environment

- suppliers - customers

a difference between tactical and strategic plans is that _______ a. tactical plans have a more concrete focus b. tactical plans are set for and by the board of directors c. tactical plans have broader time horizons d. strategic plans are developed by first-line managers e. strategic plans deal with the day-to-day operations of an organization

a. tactical plans have a more concrete focus

Entrepreneurs _________. a. are involved in planning and organizing activities of a business venture b. are individuals who invest in promising start-ups established by others c. are essentially limited partners in a business venture who assume minimal risks d. do not directly participate in the operation of a business venture e. are individuals who exclusively start non-profit organizations

b. are individuals who invest in promising start-ups established by others ???

a corporate ______ that is relatively passive performs a general oversight function without getting actively involved in how the company is run. a. council of strategic partners b. board of directors c. regulations directorate d. whistle-blowing committee e. economic community

b. board of directors

a manager who uses the scientific approach to management when making decisions is most likely relying on _____. a. stereotypes b. logic c. personal experience d. instincts e. intuition

b. logic ?

a group organized by its members to attempt to influence organizations is known as a(n) ______. a. board of directors b. strategic ally c. ethics committee d. competitor e. interest group

e. interest group

A business plan is most likely to contain _______ a. divesting strategies b. self-dealing strategies c. anti-competitive strategies d. trade restraint strategies e. production strategies

e. production strategies

which of the following are examples of information used in the art of management?

website articles on consumer trends

ethics is an individual's set of beliefs about

what is right and what is wrong

Theory Y

work is a natural part of people's lives

Your friend who is a human resources manager suggests that you give a presentation on changing employment practices. Some organizations examine job applicants' social media accounts before hiring them, and many have a policy that management can access all communications that flow across the organization's technology infrastructure. As a result, employees are increasingly concerned about ________________

workplace privacy

which of the following are ways in which managers influence organizational culture?

- ceremonies - shared experiences - stories

Congratulations! You and two classmates received an A+ on your group project. As you reflect on the process, you make a list detailing why you worked together so effectively. Which of the following statements relate specifically to the effectiveness of your group? Check all that apply.

- Using the course syllabus, the group made a checklist of what must be included in the project to earn the most points possible. - Early in the semester, the group met with the professor to ensure that your proposed topic would meet all of the requirements for the project. - Before starting to do research, each group member reviewed his or her class notes and identified the themes that the professor seemed to emphasize the most in class.

which of the following are examples of ethical issues in information technology?

-the need to establish trust with customers by pledging to protect their private data - the need to have a corporate data privacy policy

Which of the following should a manager understand about organizational culture?

Culture cannot be objectively measured but is still important.

The Hawthorne Studies began with an investigation of the effect of changing the amount of light on workers' productivity. Which scientist is primarily associated with these experiments?

Elton Mayo

Management theories can be used to guide organizations toward their goals because these theories are

grounded in reality

a book which analyzes labor shortages in the early 1900s led to the development of ways to improve workers' performance is a book about both _______________

history and theory

Which of the following activities is most likely part of a typical workday for Maria?

Translating the strategy of the organization into divisional goals and objectives

The organization that promotes fair trade policies and low trade barriers among most world countries is the ___________________________________

World Trade Organization (WTO)

a member of the organization whose primary responsibility is to use the organization's resources to achieve its goal is a

a manger

When a manager treats an organization as an interrelated set of elements that work together, the manager is treating the organization as

a system

A disadvantage of group decision making is that___________. a. groupthink may occur b. too many choices may be generated, wasting time c. poor decisions generally emerge d. there will be less acceptance by the group e. most members will be unwilling to compromise

a. groupthink may occur

which strategy for entering new country markets do you recommend for Walmart?

acquire existing business

A country may enter into ____________________________________ to voluntarily limit its exports to another country.

an export restraint agreement

a colleague at work learned that your company, an industrial supply company, has been offering kickbacks to purchasing officers to secure contracts. She asks you whether she should do anything. what step do you suggest she take?

blow the whistle and disclose the unethical conduct

the ideas that emerged in the early twentieth century to help improve the performance of individual workers and whole organizations are known collectively as the _____________ perspective

classical management

A written statement of the values and standards that guide the organization's actions is a

code of ethics

A Theory Y assumption is that________. a. people naturally dislike work and try to avoid it b. managers have to control, direct, coerce, and threaten employees to get them to work toward organizational goals c. incentives rather than social processes influence workers d. people are committed to goals to the degree that they receive personal rewards when they reach their objectives e. people prefer to be directed, to avoid responsibility, and to want security; they have little ambition

d. people are committed to goals to the degree that they receive personal rewards when they reach their objectives

A _______ may be part of a broader program, or it may be a self-contained single-use plan, as it is generally of less scope and complexity. a. regulation b. contingency plan c. rule d. project e. standard operating procedure

d. project

Imagine that in consultation with a human resources professional, Jack realizes that the way he treats his staff is hurting the organization. He will use his ___________ skills to analyze what he is doing wrong and how to improve.

diagnostic

an international _______ is a set of countries that agree to markedly reduce or eliminate trade barriers among member nations. a. trade bloc b. customs union c. commonwealth d. free trade area e. economic community

e. economic community

A strategy that promotes a superior alignment between the organization and its environment and the achievement of strategic goals is a(n)___________. a. competent strategy b. distinctive competence c. distinctive strategy d. tactical competence e. effective strategy

e. effective strategy

a __________ is privately owned by one individual or a group of individuals and has sales and assets that are not adequate enough to meaningfully influence its environment. a. publicly held corporation b. regulatory agency c. nonprofit organization d. strategic business unit e. small business

e. small business

a _____ is a conceptual framework for organizing knowledge and providing a blueprint for action. a. prediction b. doctrine c. strategy d. mnemonic e. theory

e. theory

Target has posted a job description for the following open position: Selecting prospective employees from submitted résumés and job applications; supervising staff; serving as liaison with managerial staff and other colleagues. Which type of organizational resource will this job manage?

human

Here, Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is angry and planning to go to human resources to file a complaint against Jack. In this case, Jack's _____________ skills failed.

interpersonal

decision making

is choosing a course of action from various alternatives

controlling

is monitoring and correcting the organization's progress toward its goals

leading

is motivating and managing members of the organization to work together in the interests of the organization

Planning

is setting an organization's goals and deciding how to achieve them

As an operations manager, you might use quantitative management techniques to

manage inventory levels in your retail stores and warehouses

the process of _____________ involves using resources to achieve the goals of an organization

management

management science uses ___________ to aid in decision making and measuring results

mathematical models

organizing

means deciding how people, their activities, and the organization's resources should be grouped so that they work together in a coordinated way.

a manger who leads strategic projects and influences other managers across the organization is most likely a

middle manager

which of following is an important contribution of the quantitative management perspective to management theory?

models of complex organizational processes

All organizations interact with their environment and thus are

open systems

________________ can be thought of as applied management science, focusing on the practical applications of models to the efficient production of products or services.

operations management

Using the elements of the systems perspective, synergy can be thought of as a(n) __________

output

The people with legal property rights to the organization are the

owners

Walmart has posted a job description for an open position focused on the following responsibilities: managing the merchandising of new products in the appropriate store areas; selecting appropriate shelving and display materials throughout the store; identifying needed store repairs. Which type of organizational resource will this job manage?

physical

an office building where employees work is part of the organization's

physical work environment

A colleague suggests that you give a presentation on economic changes. The segment of the economy that has become the largest contributor to US gross domestic product is the _____________ sector; this shift has significantly reduced the number of job openings in some areas but has also created new jobs.

service

when an organization is efficient, what is it doing?

spending no more than needed to accomplish a task

Managers should seek to change the organizational culture when __________________________ with the organizational environment.

the culture has become misaligned

a book designed to help employees work more efficiently is a book about management _________

theory

which of the following are examples of ethical issues in corporate governance? check all that apply

- a corporate board bribes officials in foreign countries to ignore violations of the law. - a board of directors lends corporate funds to several of its own members

Which of the following is the perspective that managers need to behave differently as appropriate for their organization's situation?

contingency perspective

when an organization is effective, what is it doing?

engaging in activities that fulfill its mission

when an organization is effective and efficient, what is it doing?

engaging in activities that fulfill its mission, with no unnecessary cost

which of the following are areas of ethical concern for managers?

- how the organization treats its employees - how employees treat the organization

a disadvantage of using interacting groups, instead of Delphi or nominal groups, to make decisions is that ________. a. it involves more costs than all other group decision techniques b. it discourages creativity c. it does not foster understanding between members d. it generates very few alternatives e. it might allow political processes to play too big a role

b. it discourages creativity ???

decisions made by top managers involving strategy, such as mergers and acquisitions, are examples of _______ decisions a. frequent b. nonprogrammed c. programmed d. operational e. structured

b. nonprogrammed

A _______ is the most general form of standing plan that specifies the organization's general response to a designated problem or situation a. program b. policy c. standard operating procedure d. project e. single-use plan

b. policy

As a small business owner, Ahmed feels he has identifies a market that no one else is currently serving. Which of the strategic challenges facing small firms is Ahmed developing? a. getting financing b. writing a business plan c. identifying distinctive competencies d. choosing an industry in which to compete e. selecting a location

c. identifying distinctive competencies

identify an accurate comparison between small businesses and large businesses. a. small businesses dominate high-investment industries more than large businesses b. small businesses perform better than large businesses in manufacturing industries c. small businesses are better than large businesses in identifying niches d. small businesses can compete better on the basis of economies of scale than large businesses e. large businesses are usually better at identifying new markets than small businesses

c. small businesses are better than large businesses in identifying niches

The _______________________which arose in contrast to the classical, behavioral, and quantitative approaches, states that different approaches to management are appropriate in different circumstances.

contingency perspective

An organization's _____________ can be shaped by symbols, stories, slogans, and more.

culture

first-line managers a. create the organization's goals, overall strategy, and operating policies b. make decisions about activities such as acquiring other companies and entering or abandoning various markets c. are primarily responsible for implementing the policies and plans developed by top managers d. handle administrative duties e. officially represent their organization to the external environment

d. handle administrative duties

Eastman Kodak failed to make adequate adjustments when the digital camera and smartphone market developed. The company fell victim to the process of

entropy

If managers do not make adjustments in response to feedback from the environment, what happens in the organization?

entropy

behavior that adheres to generally accepted social norms is called ________ behavior

ethical

An individual's set of beliefs about what is right and what is wrong is known as that person's

ethics

although Hatteras Hammocks still manufactures its hammocks by hand in North Carolina, it sells the hammocks online to buyers worldwide. what international business strategy is Hatteras Hammocks using?

exporting

Target has posted a job description for the following open position: Responsibilities of the job include collating, preparing and interpreting reports, budgets, accounts, commentaries, and financial statements; controlling income, cash flow, and expenditure; managing budgets; developing and managing financial systems/models. Which type of organizational resource will this job manage?

financial

donating money to a charity is an example of

philanthropic giving

why is it important for managers to study theory?

to discover different ways to improve their company's performance and worker satisfaction

why is it important for managers to study history?

to learn how and why managers and organizations have succeeded, failed, or changed what they did over time

your manager has asked you and several colleagues to brainstorm ideas for better addressing the challenges and opportunities of today's workforce. which of the following issues will you and your colleagues be thinking about? check all that apply

- differences in priorities among older and younger employees, with younger people often seeking flexibility over long-term career prospects - increased diversity, including but not limited to gender and ethnicity

general environment

- political-legal dimension

arguments against social responsibility

- business lacks expertise in social programs - involvement gives businesses to much power - there may be conflicts of interest - business exists to generate profit for the owners

which of the following are arguments in favor of businesses practicing social responsibility?

- businesses often have the money and other resources to solve major problems - businesses create problems and should therefore solve them

A primary objective of management, from a systems perspective, is to continually reenergize the organization to avoid a. collaboration b. entropy c. diversity d. reciprocity e. synergy

b. entropy

If you know that Diane holds the highlighted position in the organizational chart shown here, she is probably a ___________ manager. A job title associated with that level of management is __________

- first-line - office manager

Mainstreet collection imports goods manufactured elsewhere and selling them wholesale to U.S. based retailers. Which of the following are either advantages or disadvantages that Mainstreet Collection experiences with this business model?

- lower labor costs - transportation expense to move product between markets - taxes and tariffs charged to move goods between markets

if you decide to give a presentation on ethics and social responsibility, which topics might you include? check all that apply

- reducing the organization's carbon footprint to reduce climate change - establishing controls so that the organization is not embarrassed by scandals - making contributions to community groups

imagine that your friend is the CEO of a company, called Magna Clothes, that manufactures cool new clothing accessories for both men and women. Now that it has achieved a large following and a level of success in the United States, Magna Clothes wants to start conducting business abroad. Your friend knows you have taken a management class and has asked you to explain the history and significance of the World Trade Organization (WTO). Which of the following statements are true?

- the WTO seeks to promote trade flows by encouraging member nations to adopt nondiscriminatory and predictable trade policies - the WTO seeks to reduce remaining trade barriers through multilateral negotiations

if you decide to give a presentation on quality, which topics might you include? check all that apply

- the positive relationship between quality and productivity - the competitive advantage offered by quality products and services - the tendency for quality improvements to lower costs

a local management association has asked you to participate on a panel discussion about quality. Which of the following issues should you be prepared to discuss? check all that apply

- the value of increasing productivity and reducing costs - the importance of customer satisfaction as a competitive advantage and driver of profits

If you know that Fei Yen holds the highlighted position in the organizational chart shown here, she is probably a _______ manager. A job title associated with that level of management is _____________

- top - chief executive officer

If a manager signs an agreement with another company to cooperate in business for their mutual benefit, which approach is the manager using?

strategic alliance

United Airlines and Continental Airlines decided to merge, in part because the companies had little overlap in their domestic routes and hubs. This is an example of _________

synergy