Management Ch.1

What modern forms of communication have begun to replace talking on the telephone for 21st century managers? (Choose every correct answer.)

Texting Email Social media

What are two potential rewards of being an exceptional manager?

The ability to earn more than most workers Fringe benefits, such as a large office or stock options

Which of the following are true about nonprofit organizations? (Choose every correct answer.)

Their purpose is to offer services to clients. They may operate in the private sector.

What did Mintzberg observe about work behavior in the managers he studied?

They almost always devoted lunchtime to meetings. Some worked up to 90 hours a week.

Refer to Figure 1.1. Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?

Organizing

According to Mintzberg, ______ of the tasks completed by managers take more than an hour.

about one-tenth

A company's management team demonstrates efficiency when it uses resources to

be cost effective

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department.

What are the duties of first-line managers?

Directing non-management workers Making short-term decisions

Which of the following are management activities?

pursing organizational goals controlling the organization's resources integrating the work of people

For which level of management are conceptual skills particularly important?

top managers

Which primary skills do companies seek in top managers?

A high level of energy The ability to communicate The ability to motivate and engage others

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

Human

Middle managers are said to have "high-touch" jobs because they _____.

deal directly with people

Salvador supervises ten sales associates at a large retail store. What is Salvador's management level?

first-line

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

The majority of a company's workforce is made up of _____.

nonmanagerial employees