Management Chapter 13

Monoculture

A culture that accepts only one way of doing things and one set of values and beliefs.

Mentor

A higher-ranking senior member of the organization who is committed to providing upward mobility and support to a protege's professional career.

Diversity of perspective

A manager creates a heterogeneous team made up of individuals with diverse backgrounds and skill sets.

Stereotype threat

A person who, when engaged in a task, is aware of a stereotype about his or her identity group suggesting that he or she will not perform well on the task.

Stereotype

A rigid, exaggerated, irrational belief associated with a particular group of people.

Diversity

All the ways in which employees differ.

Pluralism

An environment in which the organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.

Glass Ceiling

An individual barrier that separates women and minorities from senior management positions.

Employee affinity groups

Based on social identity, such as gender or race, and are organized by employees to focus on concerns of employees from that group.

Managing Diversity

Creating a climate in which the potential advantages of diversity for organizational performance are maximized while the potential disadvantages are minimized. A key management skill today.

Multicultural teams

Made up of members from diverse national, racial, ethnic, and cultural backgrounds.

Chief Diversity Officer

Spearheads diversity efforts and cultivate working environments that help women and minorities flourish

Ethnorelativism

The belief that groups and subcultures are inherently equal.

Ethnocentrism

The belief that one's own group is inherently superior to other groups.

Inclusion

The degree to which an employee feels like an esteemed member of a group in which his or her uniqueness is highly appreciated.

Prejudice

The tendency to view people who are different as being deficient.

5 steps to Develop Diversity

Uncover Diversity problems in the organization, Strengthen top management commitment, Choose solutions to fit a balance strategy, Demand results and revisit the goals, and Maintain momentum to change the culture.

Discrimination

When someone acts out their negative attitudes towards people who are the targets of their prejudice.

Opt-out trend

Women are voluntarily leaving the workforce for various reasons.