Management Chapter 14

_____ organizations offer the advantage of fewer problems caused by filtering of information as it cascades through many layers. a. Flatter b. Informal c. Bureaucratic d. Hierarchical e. Vertical

a. Flatter

Media richness is described as the degree to which a(n) a. communication channel conveys information. b. sender's information is considered genuine by receivers. c. manager uses a medium for communicating with subordinates. d. organization communicates effectively to its customers. e. particular medium is available for employees' use.

a. communication channel conveys information.

The _____ can be destructive when irrelevant and erroneous gossip and rumors proliferate and harm operations. a. grapevine b. virtual office c. quality circles d. hierarchy e. bureaucracy

a. grapevine

One of the 10 key factors to effective listening involves a. listening for ideas. b. avoiding dull topics. c. being rigid. d. focusing on all details and facts. e. judging delivery of content.

a. listening for ideas.

An example of filtering would be when a a. manager gives a subordinate an unwarranted compliment instead of honest criticism. b. worker listens to his boss's ideas and interprets them. c. manager listens to his colleague and believes everything he says. d. manager listens to his subordinate and does not jump to conclusions about a problem. e. worker tells his colleague that he has overheard the boss talking about a raise.

a. manager gives a subordinate an unwarranted compliment instead of honest criticism.

Loss of human interaction, burnout caused by long hours with technical tools, and lack of guidance for inexperienced employees are among the disadvantages of a. virtual offices. b. open systems. c. traditional offices. d. boundary less organizations. e. open-book management.

a. virtual offices.

Ringing telephones, thoughts about unrelated issues, and fatigue that blocks perfect understanding are all examples of _____ in the communication process. a. biases b. noise c. breach d. clutter e. errors

b. noise

_____ is the transmission of information and meaning from one party to another through the use of shared symbols. a. Mediation b. Alliteration c. Communication d. Affiliation e. Negotiation

c. Communication

Which of the following is an advantage of electronic communication within organizations compared to other methods? a. There is enhanced ability to solve complex problems. b. It is easier to pick up on subtle nonverbal clues. c. There is increased speed and efficiency for routine messages. d. It takes less time to make high-quality group decisions. e. There is less risk of negative portrayals and misinterpretations.

c. There is increased speed and efficiency for routine messages.

A(n) _____ organization is one in which no barriers to information flow exist. a. dysfunctional b. bureaucratic c. boundary less d. centralized e. informal

c. boundary less

In general, difficult and unusual messages should be sent through _____ media, such as face-to-face communication. a. complex b. personal c. richer d. simpler e. informal

c. richer

Which of the following is an example of an error in the transmission stage of the communication process? a. misspelled words b. ambiguous phrases inserted c. unreadable text projected on a screen d. decimal points entered in wrong places e. facts being left out

c. unreadable text projected on a screen

Which of the following is an advantage of one-way communication over two-way? a. Fewer mistakes or problems are likely to arise as work progresses. b. The receiver is more likely to understand what to do with the message. c. Feedback allows for suggestions and modifications. d. Communication is faster and easier. e. More accurate communication ensures clarity.

d. Communication is faster and easier.

Which of the following is true of effective e-mail writing? a. It wholly depends on correct spelling, punctuation, and grammar. b. It requires lengthy passages and paragraphs. c. It needs to be complex and elaborate. d. It should put the main point at the beginning of the message. e. It should contain as much information as possible.

d. It should put the main point at the beginning of the message.

Reflection is a process a. of withholding, ignoring, or distorting information. b. by which a communication channel conveys information. c. of receiving and interpreting information. d. by which a person states what he or she believes the other person is saying. e. by which managers provide performance feedback to their subordinates.

d. by which a person states what he or she believes the other person is saying.

People are more likely to buy into a message that is expressed as a(n) ______ story. a. complex b. lengthy c. authoritative d. simple e. abstract

d. simple

Which of the following is a disadvantage of oral communication? a. The sender has no control over where, when, or if the message is received. b. The message is less persuasive. c. The sender does not receive immediate feedback. d. The cost of oral communication is relatively high. e. The likelihood of spontaneous, ill-considered statements is relatively high.

e. The likelihood of spontaneous, ill-considered statements is relatively high.

Messages via oral communication generally a. are less persuasive than written. b. are more expensive than written. c. can be revised several times. d. have no feedback. e. have no permanent record.

e. have no permanent record.

A disadvantage of electronic communication is the a. difficulty in sharing information quickly. b. high probability of ill-considered statements. c. limitation in sending routine messages to a group. d. sender's lack of control over the message. e. inability to pick up on subtle, nonverbal clues.

e. inability to pick up on subtle, nonverbal clues.

Sharing strategic plans and financial information with all employees in an effort to favorably impact motivation is known as _____ management. a. coaching b. horizontal c. downward d. shared e. open-book

e. open-book