Management Chapter 17

Which conflict management strategy takes place when one party to the conflict simply gives in to the demands of the other party?

Accommodation

Which organizationally focused conflict strategy is the most appropriate to use when the source of the conflict is overlapping authority or status inconsistencies?

Altering the source of conflict

Which of the following is not a conflict strategy that focuses on individuals?

Altering the source of the conflict

Which of the following is an ineffective conflict handling approach in which the two parties try to ignore the problem and do nothing to resolve their differences?

Avoidance

Which of the following conflict strategies are ineffective from the perspective of the organization? (Check all that apply)

Avoidance Accommodation Competition

Which of the following are examples of superordinate goals? (Choose all that apply.)

Increasing responsiveness to customers Gaining a competitive advantage Increasing organizational effectiveness

True or false: Conflict can arise due to communication problems and/or interpersonal misunderstanding.

True

Along with compromise, ______ is another means of functional conflict resolution.

collaboration

The main conflict management strategies are compromise, accommodation, avoidance, and ______.

collaboration

Whereas compromise uses a give and take exchange, looks to resolve differences rather than making any concessions.

collaboration or collaberation

A method of conflict resolution in which the two parties consider various alternative ways to allocate resources to each other in order to come up with a solution acceptable to both of them is called ______.

negotiation

One strategy used in the integrative bargaining process is to focus on the problem and ______.

not the people

Reliance on ______ information leads others to support the manager because the information causes others to believe that what the manager is proposing is the proper course of action.

objective

Kyle and Haley work in different departments. Recently they've found that the goals of each other's departments are at odds with one another. Though they haven't admitted it, both Kyle and Haley have done things to undermine the progress of the other group. This kind of tension is known as ______.

organizational conflict

Conflict management strategies that are resolved in a functional manner should focus on ______.

organizations and individuals

Specific tactics that managers use to increase their power to get people to overcome resistance to a change is called ______.

political strategies

There are generally four ______ for exercising power, one of which relies on objective information.

political strategies

Activities that managers use to increase their power or achieve certain goals are called organizational ______.

politics

By controlling uncertainty, making themselves irreplaceable, being in a central position, generating resources, and building alliances, managers can increase their ______.

power

The more central irreplaceable activities are to organizational effectiveness, the more a person gains.

power

When members of the organization do not understand another's work activities and conflict arises, a way to combat it is to practice job ______.

rotation

Goals that parties can agree to despite the source of conflict are known as ______ goals.

superordinate

True or false: A method of conflict resolution is known as negotiation.

true

True or false: Competition can actually escalate levels of conflict.

true

True or false: Uncertainty is viewed as a threat within organizations.

true

______ is a way of managing conflict in which both parties work together to find a solution that satisfies their goals and leaves them both better off without having to make concessions that are important to each party.

Collaboration

Which of the following are types of functional conflict resolution? (Choose all that apply.)

Compromise Collaboration

______ negotiation is an adversarial negotiation in which parties look to concede as little as possible.

Distributive

True or false: A first-party negotiator is an impartial individual with expertise in handling conflicts and negotiations who helps parties in conflict reach an acceptable solution.

False

As a way of handling conflict, when the two sides are more concerned about winning the battle than cooperating to arrive at a solution that is best for the organization, it is called .

competion

In distributive negotiations, conflicts are handled by ______.

competition

When each party seeks to maximize its own gain and has little interest in understanding the other's position they are using a(n) ______.

competitive conflict handling style

The conflict management strategy that uses a give and take exchange and makes concessions to reach a reasonable resolution is an example of a(n) ______.

compromise

The main strategies to handle conflict are ______, competition, collaboration, accommodation, and avoidance.

compromise

Different evaluation or reward systems among managers can be a source of ______.

conflict

Goals can have different time horizons that can result in _______.

conflict

Organizational exists when there are differences over goals, values or other interests that thwart the attempts of parties to achieve their objectives.

conflict

The discord that arises when goals, interests, or values of various groups are not in alignment with an overall vision is known as organizational ______.

conflict

When dysfunctionally high levels of occur among top managers who cannot resolve their differences, one of them may have to leave the company.

conflict

When parties to a conflict are willing to ______, they can devise a solution that both find acceptable.

cooperate

True or false: There is no need to increase diversity awareness.

false

True or false: When two parties seek to resolve issues to each other's satisfaction, they are using a strategy of competition.

false

Managers can use many strategies for integrative bargaining including: (Choose all that apply.)

focusing on what is fair. emphasizing superordinate goals.

A(n) is a third-party negotiator who facilitates a negotiation, but has no authority to impose a solution.

mediator

The two types of third-party negotiators are: , who facilitate negotiations but do not have the authority to impose solutions, and , who have the authority to impose solutions they believe to be fair and which both parties are obligated to obey..

mediator or mediators arbitrator or arbitrators

The discord that arises when the goals of different groups are incompatible and those groups block one another's attempts to achieve their objectives is known as ______.

organizational conflict

When two or more departments claim authority for similar activities, it is known as ______ authority and can result in conflict.

overlapping

If other conflict management strategies do not work, managers may have to take very drastic steps, such as: (Choose all that apply.)

permanent transfers termination

Peter and Samantha have had repeated problems for over six months. Despite numerous attempts, other conflict resolution techniques have failed. It is now clear that a more drastic step, such as a job transfer or even dismissal, may be necessary.

permanent, pernament, or permenant

True or false: Compromise and collaboration are used to manage conflict in the same way.

False

Which of the following are the three kinds of resources organizations need to be effective? (Choose all that apply.)

Technical resources Knowledge resources Input resources

When a manager brings in an outside expert to support a decision, it can: (Choose all that apply.)

add credibility to the manager's initiatives. cause subordinates to see the appropriateness of a manager's activities.

When it comes to organizational conflict, there is ______.

an optimal level of conflict

There are two types of third-party negotiators, one being a mediator and the other being a(n) ______.

arbitrator

While a mediator is a third-party negotiator who has no authority to enforce a resolution to conflict, a(n) imposes what they believe to be a fair solution and the parties are obligated to abide by the decision.

arbitrator

A(n) is a third-party negotiator who imposes a fair solution by which the parties must abide, whereas a(n) simply facilitates negotiations.

arbitrator mediator

Reliance on objective information leads others to support a manager's decision based on ______.

facts

True or False: All parties to a conflict need to keep focused on the problem and be able to discredit the other party.

false

True or false: Avoidance is a very effective strategy to use with conflict.

false

True or false: Building alliances is not an effective political strategy for increasing power.

false

Conflict management strategies that ensure that conflicts are resolved in a(n) ______ focus on individuals and the organization as a whole.

functional manner

A strategy used by managers to ______ is to generate resources.

increase power

When a conflict occurs because of a differing values between ethnic groups, managers can handle the conflict by ______.

increasing diversity training and skills

When personalities clash or linguistic styles differ, managers can manage the conflict by ______.

increasing the awareness of the source of conflict

Handling conflicts through accommodation, avoidance, or competition is ______ from an organizational point of view.

ineffective

Organizations need three kinds of resources to be effective. One of these includes resources related to marketing, information technology, and engineering expertise. These kinds of resources are called ______.

knowledge resources

When two managers have a high degree of conflict that cannot be resolved, it may be necessary for one of them to ______.

leave the company

If a marketing manager and a production manager focus on different goals, then conflict is ______.

likely

A third-party negotiator who facilitates conflict negotiations without the authority to impose solutions is called a(n) ______.

mediator

Conflict management strategies that focus on the whole organization include: (Choose all that apply.)

directly altering the source of conflict. changing an organization's structure or culture.

Company A and Company B have a very competitive and combative relationship that is contingent on fixed resources. They are now entering a negotiation on an issue in which neither party is willing to concede very much. This is known as a(n) _______ negotiation.

distributive

One of the five main strategies to use in order to avoid engaging in ______ negotiation is to emphasize superordinate goals.

distributive

Parties that see no point in interacting or do not care about interpersonal relationships during negotiations will use the ______ negotiation resolution technique.

distributive

The two major types of negotiation are ______.

distributive negotiation and integrative bargaining

______ is a conflict management strategy that typically occurs when one party has more power over the other.

Accommodation

______ or compromise are two means of functional conflict resolution.

Collaboration

Which two strategies require cooperation and allows for solutions that enable the organization to achieve its goals? (Choose all that apply.)

Collaboration Compromise

______ is an ineffective conflict handling method in which each party tries to maximize its own gain.

Competition

______ occurs when each party to a conflict tries to maximize its own gain and has little interest in understanding the other party's position.

Competition

The conflict management strategy that uses a give and take exchange and makes concessions to reach a reasonable resolution is an example of a(n)

Compromise

Which conflict management strategy results in a give and take exchange and the willingness to make concessions until a resolution is reached?

Compromise

______ is a conflict management strategy in which each party is not only concerned about their own goals, but also those of the other party. It results in a give and take exchange and the willingness to make concessions.

Compromise

______ is possible when each party is concerned about not only it's own goal accomplishments, but also that of the other other party. ______ is when the parties try to satisfy their goals without making any concessions, but by coming up with a resolution that leaves them both better off.

Compromise; Collaboration

Which of the following are political strategies used by managers for exercising power to gain support? (Choose all that apply.)

Controlling the agenda Making everyone a winner Bringing in an outside expert Relying on objective information

True or false: A mediator is a third-party negotiator who forces an agreement to resolve conflicts.

False

Which of the following conflict strategies focus on individuals? (Choose all that apply.)

Increasing diversity awareness Increasing awareness of the sources of conflict Using dismissal when necessary

______ are the activities that managers engage in to increase their power and to overcome opposition.

Organizational politics

The marketing department and the engineering department both assume they have control of the launch of a new product. What is the source of conflict?

Overlapping authority

Altering the source of conflict is an appropriate strategy for which of the following sources of conflict? (Choose all that apply.)

Overlapping authority Status inconsistencies Different reward systems

Which of the following sources can cause organizational conflict? (Choose all that apply.)

Overlapping authority Status inconsistencies Incompatible goals and time horizons Scarce resources

strategies are especially important when managers are trying to gain support for major changes in an organization.

Political

True or false: In order to exercise power and influence others to support your goals, bringing in an outside expert is, at times, as beneficial as using objective information.

True

True or false: Managers gain power when they have valuable knowledge and expertise that allow them to perform activities that no one else can handle. This makes them irreplaceable. The more central irreplaceable activities are to organizational effectiveness, the more power a person gains.

True

An ineffective conflict handling strategy involving a weaker party giving into the demands of the other party is called ______.

accommodation

Even though parties could use compromise and collaboration as a conflict management strategy, sometimes they will simply give in to the demands of the other party through

acommodation

The ineffective conflict handling approach characterized by two parties ignoring the conflict is called

avoidance

When both parties ignore a conflict, and do nothing to resolve the dispute, they are using the ______ conflict management strategy.

avoidance

The two ways to effectively manage conflict when one member does not understand the work activities of another are to practice job rotation and ______.

create temporary assignments

One strategy of conflict management that focuses on the whole organization is to change the organization's structure or

culture

Organizations need three kinds of resources to be effective: ______, technical resources, and knowledge resources, such as marketing expertise.

inputs

A manager who emphasizes superordinate goals; focuses on the problem, not the people; and focuses on the interests, not the demands is facilitating bargaining.

integrative

Distributive negotiation is used when there is a fixed amount of resources that need to be divided in a conflict, whereas parties who feel there may be a creative solution to a conflict may turn to ______.

integrative bargaining

There are four types of conflict in organizations, which are interpersonal, intragroup, intergroup, and ______.

interorganizational

All parties to a conflict need to: (Choose all that apply.)

keep focused on what is fair. keep focused on the problem. avoid the temptation to discredit one another.