Management Exam 1 Chapter 1

Mintzberg placed managerial work roles into which of the following categories? check all that apply a.) interpersonal b.) decisional c.) informational d.) interorganizational

a.), b.), c.)

Today's workplace is changing. Managers have a greater tendency to adopt __________ leadership style and create a _______ flexible work environment.

an empowering; more

Which of the following terms best describes a manager's work? check all that apply a.) continuous b.) varied c.) reflective d.) brief

b.), d.)

A manager typically spends the least amount of time: a.) communicating b.) establishing plans and goals c.) in quite reflection alone in his or her office d.) monitoring work outcomes

c.)

A manager typically works: a.) on a single thing at a time b.) very few hours c.) before, during, and after the official workday hours d.) from 9:00 AM to 5:00 PM

c.)

At IBM's Almaden Research Lab, Haas allows scientists a free rein for research but still checks to be sure that their inventions are adding to the company's bottom line.

controlling

The extent to which an organization achieves specific, desired results or outcomes

effectiveness

Studying for school is hard work, and it takes a lot of time. Rick has developed a schedule so that he can spend minimum amount of time studying and still get good grades. Rick is following his schedule, but he's not getting the grades he hoped he would. Rick is ___________ but not ___________

efficient but not effective

These managers are responsible for guiding and coaching the employees who actually do the work of the organization.

first-line managers

A manager who heads a department and supervises only one type of work or employee.

functional manager

The cost to organizations of losing good employees who can't make the transition to becoming a managers if _________ than the cost of providing training to help new managers cope, learn, and grow.

greater

Jack, the manager, is yelling at Sam because she was late last week. Unfortunately, the whole office can hear, and now Sam is not only upset, she is angry and planning to go to Human Resources to file a complaint against Jack. In this case. Jack's _________ skills failed.

human

a role that requires managers to monitor and disseminate information which acting as a spokesperson for the organization

informational role

Which management function is this? Steinbrenner transferred his passion for winning to everyone in the New York Yankees organization. His famous quote is "Winning is the most important thing in my life, after breathing. Breathing first, winning next."

leading

When a manager of a company meets with a vendor from the creative firm, she is assuming the role of __________.

liaison

The process of planning, organizing, leading, and controlling an organization so that goals are met efficiently and effectively.

management

a department head or someone who manages first-line managers

middle manager

These managers provide the glue holds organizations together. One of the most important things they do is to network throughout the organization.

middle managers

A group that comes together to meet common goals.

organization

This management function involves assigning tasks and resources so that the organization can accomplish its goals

organizing

Which management function is this? A marketing manager at Evian decides to work with BETC Euro RSCG, an advertising agency in France. The gaol is to reduce the cost of advertising by creating a video that goes viral on YouTube.

organizing

Pfizer's CEO, Jeff Kindler, works with the board of directors to predict the amount of dividends the company will pay in the future.

planning

The ability to do a specific kind of work in an organization - for example, the ability of an accountant to balance income with expenses.

technical skills