Management Exam 2 (5-9)
A strategic business unit (SBU) of a major corporation has entered a new, high volume industry and has quickly captured a significant share of the market. According to the BCG (Boston Consulting Group) matrix, how would this SBU be categorized? A. Star B. Horse C. Dog D. Cash cow E. Question mark
A. Star
Which of the following are likely to be most directly involved with strategic planning? A. Top executives B. Nonsupervisory personnel C. First-line managers D. Middle-level managers E. Lower-level managers
A. Top executives
An organization that grows using ________ expands by focusing on its primary line of business and increasing the number of products offered or markets served in its primary business. A. concentration B. a renewal strategy C. horizontal integration D. a stability strategy E. vertical integration
A. concentration
Doing something about weaknesses involves: A. minimizing or compensating for them. B. improving your strengths instead of focusing on your weaker skills, attitudes, habits, or qualifications. C. ignoring my weaknesses-you can't fix them anyway. D. None of the above
A. minimizing or compensating for them.
Pasta Pronto is planning to grow by adding a location and increasing its delivery radius. What type of strategy is Pasta Pronto using? A. A renewal strategy B. Concentration C. A stability strategy D. Vertical integration E. Horizontal integration
B. Concentration
Which of the following is designed to make employees aware of the assumptions and biases that they may have? A. Employee resource group B. Diversity awareness training C. Mentoring D. Diversity skills training E. Reverse mentoring
B. Diversity awareness training
Gannon Enterprises is in the midst of a major strategic change. To lessen resistance from some of the senior managers who are opposed to the change, the company has offered early retirements so that the managers can avoid having to experience the change effort. Which technique for reducing resistance to change does this best describe? A. Coercion B. Negotiation C. Manipulation and co-optation D. Facilitation and support E. Participation
B. Negotiation
What sets an organization apart from its competitors is known as its ________. A. business model B. competitive advantage C. corporate strategy D. functional strategy E. core competencies
B. competitive advantage
Joie de Vivre Hospitality's solution to a slowing economy is an example of a ________. A. differentiation strategy B. functional strategy C. stability strategy D. competitive advantage E. cost leadership strategy
B. functional strategy
To determine the level of employee satisfaction, a company like Joie de Vivre Hospitality would need to review a(n) ________. A. external analysis B. internal analysis C. growth strategy D. evaluation of results E. business model
B. internal analysis
Based on this short video, which of the seven types of diversity found in workplaces described and illustrated in this chapter is probably the most important for a global company like Verizon? A. Age B. Gender C. Race and ethnicity D. Disability/abilities E. Sexual orientation
C. Race and ethnicity
_______ is an adverse reaction that people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities. A. Role ambiguity B. Role strain C. Stress D. Burnout E. Role conflict
C. Stress
Some plans apply to the entire organization, whereas other plans encompass only a functional area. This illustrates how plans differ in terms of their ________. A. applicability B. frequency of use C. breadth D. time frame E. specificity
C. breadth
Barbara's Bridals does not want to be "all things to all people." The company serves a niche market of plus-sized brides who want to purchase high-end, designer wedding gowns. Barbara's Bridals is pursuing a ________ strategy. A. functional B. cost leadership C. focus D. retrenchment E. stuck in the middle
C. focus
Nancy Dussault-Smith, iRobot's Vice President of Marketing Communications, would most likely agree with the following statement from the text: "Success in business today demands ________." A. company-mandated experiment time B. a creative staff C. innovation D. structural variables E. toleration of the practical
C. innovation
The focus of ________ is to minimize or eliminate dysfunctional conflict that exists between groups by changing the attitudes, stereotypes, and perceptions that groups have about each other. A. survey feedback B. sensitivity training C. intergroup development D. team building E. process consultation
C. intergroup development
Workplace diversity can best be described as ________. A. an organization's strategic response to diversity B. easily perceived differences that may trigger certain stereotypes but do not necessarily reflect the ways people think or feel C. the ways in which people in an organization are different from and similar to one another D. differences in values, personality, and work preferences E. the invisible barrier that separates women and minorities from top management positions
C. the ways in which people in an organization are different from and similar to one another
A company makes eco-friendly dog toys, mats, and beds; uses recycled paper and soy-based ink in its packaging; and encourages customers to return used products for recycling. According to the "four shades of green" approach to addressing the environment, which approach is the company using? A. Progressive B. Stakeholder C. Legal D. Activist E. Market
D. Activist
Successful individuals use goals to: A. focus their efforts. B. build self-confidence as goals are successfully completed. C. provide short-term motivation. D. All of the above
D. All of the above
Which of the following is true concerning the planning-performance relationship? A. In studies where formal planning didn't lead to higher performance, poor leadership was the culprit. B. The external environment seldom impacts the effectiveness of planning. C. Formal planning is seldom associated with higher profits. D. At least four years of formal planning is required before it begins to affect performance. E. The amount of planning that is done is highly positively correlated with high performance.
D. At least four years of formal planning is required before it begins to affect performance.
Because of its sheer size and the volume of products it purchases from its vendors, Walmart can dictate the prices it will pay. Which of Porter's five competitive forces does this represent? A. Bargaining power of suppliers B. Threat of new entrants C. Current rivalry D. Bargaining power of buyers E. Threat of substitutes
D. Bargaining power of buyers
_______ is the biological heritage people use to identify themselves, whereas ________ is social traits shared by a population. A. Diversity; uniformity B. Ethnicity; race C. Deep-level diversity; surface-level diversity D. Race; ethnicity E. Heritage; race
D. Race; ethnicity
An employee comes to work on time every day only because he knows that his pay will be docked if he is caught coming in late. However, when he knows his boss will be gone that day, he's frequently late. What stage of moral development does this represent? A. Stage 4 B. Stage 3 C. Stage 6 D. Stage 1 E. Stage 2
D. Stage 1
The nondiscrimination policy of a university is an example of which type of plan? A. Operational plan B. Directional plan C. Single-use plan D. Standing plan E. Strategic plan
D. Standing plan
According to research, which of the following is the single most important influence on an employee's decision to act ethically or unethically? A. A code of ethics B. Regular social audits of the company C. Appointment of an ethics compliance officer D. The behavior of managers E. Ethics training
D. The behavior of managers
Gerry Caron, iRobot's Director of Product Management, states that innovation "often comes from looking at other technologies to see what can put in our products." ________________ is an example of one of the innovative organization characteristics. A. Focusing on ends rather than means B. Exhibiting empowering leadership C. Accepting ambiguity D. Tolerating risk E. Tolerating conflict
D. Tolerating risk
An organization's skills and abilities in doing the work activities needed in its business are referred to as its ________. A. resources B. mission C. core competencies D. capabilities E. competitive advantage
D. capabilities
Honest Tea's business decisions illustrate a ________ approach to "going green" and environmental issues. A. market B. legal C. stakeholder D. dark green E. light green
D. dark green
In order to get employees to change, the manager must _____. A. discipline those who fail to change B. provide monetary incentives for managing change C. make a list of all the changes D. model the change
D. model the change
Scott Yanagihara, Project Manager at CH2MHill, stated that CH2MHill's project delivery system "lays out a very systematic methodology of planning to win the work, planning to execute the work, and then planning to service the contract." CH2MHill's project delivery system is likely based on a(n) ________ plan. A. strategic B. short-term C. long-term D. operational E. directional
D. operational
Verizon in-home network engineer Gimbert Richiez's description of how employees' different backgrounds and ideas impact the projects and things they are working on to improve network service is an example of how diversity matters to Verizon. This example shows that diversity is important for _______________. A. organizational analysis B. organizational planning C. cost savings D. organizational performance E. people management
D. organizational performance
CH2MHill's planning cycle is carefully documented in its project delivery system from winning the work through servicing the contract. As clearly shown by this example, planning ________. A. minimizes waste and redundancy B. increases risk C. establishes the goals or standards D. reduces uncertainty E. provides direction
D. reduces uncertainty
Joie de Vivre Hospitality's solution to a slowing economy was to strategically allocate its ________ in the form of ________ to deliver the desired customer service for its guests. A. core competencies; employees B. resources; employees C. core competencies; cash cows D. resources; pay E. strengths; managers
D. resources; pay
Social ________ is defined as a business's intention, beyond its legal and economic obligations, to do the "right thing" and act in ways that are good for society. A. obligation B. entrepreneurship C. screening D. responsibility E. responsiveness
D. responsibility
Which of the following corporate strategies would be used by an organization to address declining performance? A. Stability strategy B. Growth strategy C. Functional strategy D. First mover strategy E. Renewal strategy
E. Renewal strategy
Seth Goldman, the president, co-founder, and "TeaEO" of Honest Tea, states that their values and mission are what drive every action the company takes. "We do our best to really take into account our mission every time we make a decision." Which of the following does this attitude best represent? A. Protective mechanisms for the company B. Service review forums C. Preconventional values D. Conventional values E. Values-based management
E. Values-based management
A person who acts as a catalyst and assumes the responsibility for managing the change process is referred to as a(n) ________. A. visionary B. idea champion C. change strategist D. innovator E. change agent
E. change agent
A situation such as the one described in this video calls for what the chapter refers to as ________. A. innovation strategies B. first movers C. competitive advantage D. customer service strategies E. strategic flexibility
E. strategic flexibility
Before submitting a proposal for potential work, CH2MHill investigates and coordinates with all additional stakeholders besides a potential client to gain an in-depth understanding of the project including all issues adjacent to and influencing the project. CH2MHill is clearly following an in-depth example of ________. A. environmental scanning B. digital tools C. qualitative data D. business intelligence E. cultural intelligence
A. environmental scanning
Kedma Ough equates managing change with managing _____. A. fear B. hate C. love D. laziness
A. fear
Based on her experiences working with Verizon, Kathy Bowman-Williams, Verizon's Manager of Diversity and Inclusion, would most likely agree with which statement from this chapter? A. Work teams with diverse backgrounds often bring different and unique perspectives to discussions, which can result in more creative ideas and solutions. B. Awareness that local teams may have different solutions can sometimes confuse the home office. C. Local teams and workers do not count as "diverse" unless they are a different race. D. Organizations are better off relying on teams with higher technical skills. E. Local, smaller teams need to learn the methods that the HQ staff developedlong dash—whether they are diverse or not.
A. Work teams with diverse backgrounds often bring different and unique perspectives to discussions, which can result in more creative ideas and solutions.
All of the following would be important elements of management by objectives (MBO) EXCEPT the ________. A. autonomous establishment of specific objectives by department members B. allocation of major organizational objectives among divisional and departmental units C. development of action plans by mutual agreement of managers and employees D. periodic review of progress toward objectives E. reinforcement of successful objective achievement with performance-based rewards
A. autonomous establishment of specific objectives by department members
In comparing the chapter and this video, the examples of both Joie de Vivre Hospitality and Walmart illustrate the use of strategic management primarily to ________. A. coordinate employees' efforts toward achieving organizational goals B. determine which strategic planning step to perform first C. determine which strategic initiatives to undertake and when D. identify the best locations for new retail outlets E. perform external analyses of emerging social trends
A. coordinate employees' efforts toward achieving organizational goals
By encouraging employees to help come up with innovative solutions to their project problems, iRobot has created an organizational culture that nurtures __________. A. creativity B. design thinking C. ambiguity D. an open-system focus E. idea champions
A. creativity
iRobot builds improved home robots and customers Beta test its new products in their homes. This is an example of approaching innovation with a(n) __________ mentality. A. design-thinking B. organic C. conflict-tolerant D. idea champion E. risk-tolerant
A. design-thinking
In Kurt Lewin's three-step change process, organizations are pushed toward change by ________. A. driving forces B. organizational development C. refreezing D. stress E. restraining forces
A. driving forces
Honest Tea's business decisions about its ingredients and bottling materials reflect its commitment to the environment and ________. A. green management B. issue intensity C. ethical culture D. social screening E. social responsiveness
A. green management
An idea champion is best described as an ________. A. individual who actively and enthusiastically supports new ideas, builds support, overcomes resistance, and ensures that innovations are implemented B. individual who is not afraid of change but makes changes only when there is a compelling reason to do so C. individual who acts as a catalyst and assumes the responsibility for managing the organizational change process D. individual who introduces new methods, ideas, or products E. individual with original ideas about what the future will be or what the future could be like
A. individual who actively and enthusiastically supports new ideas, builds support, overcomes resistance, and ensures that innovations are implemented
CH2MHill has a planning team that seeks requests for proposals for new work, identifies projects to bring to the rest of the group who chases and will eventually deliver the work, and plans to service the contract. This example of planning is clearly driven by ________. A. organizational members B. idea champions C. first line managers D. middle managers E. top management
A. organizational members
The S.M.A.R.T. approach stands for: A. specific, measurable, attainable, relevant, time-trackable. B. specific, measurable, available, relevant, time-trackable. C. sustainable, measurable, attainable, relevant, terrific. D. strong, measurable, available, relevant, time-trackable.
A. specific, measurable, attainable, relevant, time-trackable.
If Verizon were to hire a few local engineers for the completion of their project in another country, but did not continue to embrace racial and ethnic diversity in their hiring practices after the project ended, this would be an example of ________. A. surface-level diversity B. stereotyping C. personal bias D. a glass ceiling E. deep-level diversity
A. surface-level diversity
Based on Gerry Caron's, iRobot's Director of Product Management, role in creating, supporting, and implementing innovative solutions to problems, Gerry Caron could be considered which of the following? A. A Type A personality B. An idea champion C. A Type B personality D. A top-down thinker E. A maverick
B. An idea champion
What time frame does a short-term plan cover? A. Two to five years B. One year or less C. Three years or more D. 90 days or less E. Five years or more
B. One year or less
Which of the following is the first step a manager should take during the goal-setting process? A. Determining the goals individually or with input from others B. Reviewing the organization's mission or purpose C. Evaluating available resources D. Writing down the goals and communicating them to all who need to know E. Allocating major objectives among divisional and departmental units
B. Reviewing the organization's mission or purpose
Adjusting the height of a workstation to make it accessible to an employee in a wheelchair is an example of ________ in accordance with the Americans with Disabilities Act. A. an employee resource group B. a reasonable accommodation C. diversity skills training D. mentoring E. the glass ceiling
B. a reasonable accommodation
A person who acts as a catalyst and assumes the responsibility for managing the change process is a change _____. A. enforcer B. agent C. champion D. guru
B. agent
JMY Technologies has experienced declining performance for the past six months. Top-level managers have determined that the problems are minor in nature and that a short-run renewal strategy is most appropriate. In order to stabilize operations, JMY will most likely implement a ________ strategy. A. stability B. retrenchment C. turnaround D. diversification E. growth
B. retrenchment
One thing that's assessed when looking at personal strengths and weaknesses is: A. skills—what things are important to me. B. skills—what I'm good at. C. skills—what characteristics I have. D. skills—what I enjoy doing.
B. skills—what I'm good at.
When managers develop the strategies for the organization for how it will compete successfully, they are engaged in ________. A. controlling B. strategic management C. environmental scanning D. SWOT analysis E. organizing
B. strategic management
Which of the following would be the best example of a well-written goal? A. Become a well-known expert in the field of PR/publicity. B. Ask for at least a 10% raise. C. Cut costs by 10% during the next 12 months. D. Increase market share. E. Increase sales during the next 12 months.
C. Cut costs by 10% during the next 12 months.
Which of the following statements is true concerning planning in dynamic environments? A. Dynamic market conditions should not allow the organization's destination to change. B. In a dynamic environment, plans should be set in stone to keep managers on track. C. In an uncertain environment, managers should develop plans that are specific, but flexible. D. It is important for managers to be rigid in the implementation of their plans. E. Organizations seldom experience dynamic environments.
C. In an uncertain environment, managers should develop plans that are specific, but flexible.
When Kedma described how to be a change agent, she listed several items that are important. Which of the following is NOT one of the items she listed for being an effective change agent? A. Find out who you are. B. Don't be afraid of change. C. Seek out something to change. D. Follow people you aspire to be.
C. Seek out something to change.
Which of the following statements regarding the differences between the management styles of men and women is true? A. Men tend to use a broader, more effective range of leadership styles to motivate and engage their subordinates. B. Women are more likely than men to view negotiations and business transactions as zero-sum games. C. Women are more likely than men to create more committed, collaborative, and effective teams. D. Male managers are more likely than women to coach and develop others. E. Male managers are more likely than women to use a collaborative management style.
C. Women are more likely than men to create more committed, collaborative, and effective teams.
A small IT firm that is challenging larger competitors and changing the industry's rules of the game is engaged in _______. A. process consultation B. skunk works C. disruptive innovation D. sustaining innovation E. creativity
C. disruptive innovation
In the event that one of CH2MHill's offices experienced a natural disaster, CH2MHill would likely implement a(n) ________ plan. A. operational B. emergency C. single-use D. standing E. strategic
C. single-use
Your strengths are: A. what things others do better than me. B. what you need to improve. C. your individual personal positive attributes and characteristics. D. what others see as things you need to improve.
C. your individual personal positive attributes and characteristics.
Which of the following is true of creativity? A. A creative organization will naturally be innovative. B. Creativity is enough by itself without innovation. C. Creativity and innovation are synonymous. D. A creative organization is characterized by its ability to generate new ideas that are implemented into new products, processes, and procedures designed to be useful. E. A creative organization develops unique ways of working or novel solutions to problems.
E. A creative organization develops unique ways of working or novel solutions to problems.
Which of the following is the best description of a code of ethics? A. A report that conveys an organization's economic, environmental, social, and governance performance B. A description of what an organization would like to achieve or accomplish C. Corporate rules, regulations, policies, and procedures that explain what the company expects from its employees D. A formal statement of an organization's primary values and the ethical rules it expects its employees to follow E. A formal summary of what the organization is, why it exists, and its reasons for being
D. A formal statement of an organization's primary values and the ethical rules it expects its employees to follow
It's important to know your individual personal strengths and weaknesses because: A. you can size up where you stand in your career and make good decisions about how to keep advancing. B. you need to be prepared to answer that question when interviewers ask. C. you need to find, know, and leverage your workplace strengths so you can be the best employee possible. D. All of the above
D. All of the above
Which technique of reducing resistance to change involves helping employees see the logic of the change effort? A. Facilitation and support B. Negotiation C. Manipulation and co-optation D. Education and communication E. Coercion
D. Education and communication
To be better at setting goals, which is the most appropriate sequence? A. Identify what you'd like to do or achieve in important life areas; make your plans for reaching those goals; make your goals actionable; determine how you'll measure progress toward your goals; review your goals periodically. B. Review your goals periodically, determine how you'll measure progress toward your goals; identify what you'd like to do or achieve in important life areas; make your goals actionable; make your plans for reaching those goals. C. Determine how you'll measure progress toward your goals; identify what you'd like to do or achieve in important life events; make your goals actionable; make your plans for reaching those goals; review your goals periodically. D. Identify what you'd like to do or achieve in important life areas; make your goals actionable; make your plans for reaching those goals; determine how you'll measure progress toward your goals; review your goals periodically.
D. Identify what you'd like to do or achieve in important life areas; make your goals actionable; make your plans for reaching those goals; determine how you'll measure progress toward your goals; review your goals periodically.
In this chapter opener, a story about a tennis ball was used as part of doing something about your strengths and weaknesses. What did this tennis ball story refer to? A. Compensating for my weaknesses B. Demonstrating self-awareness C. Evaluating what I do well D. Understanding what grabs my attention in a way I can't resist
D. Understanding what grabs my attention in a way I can't resist
Cheryl Newman, the Deputy Chief of Mission at Honest Tea, said that the mission of Honest Tea is an integral part of how the company does business. Honest Tea makes sure that the firm's money is used to build schools and libraries, and provide scholarships, which illustrates ________. A. the legal approach to social responsiveness B. Sustainability C. green management D. social responsibility E. the classical view of social responsiveness
D. social responsibility
Making goals actionable involves: A. thinking about them often. B. using the R.A.D. approachlong dash—realistic, available, and describable. C. having goals that are ambiguous, but very ambitious. D. writing your goals down.
D. writing your goals down.
Which of the following is considered a structural variable that positively impacts an organization's innovation? A. Limited resources B. Minimizing feedback C. Maximizing extreme time pressures D. Limited interunit communication E. An organic-type structure
E. An organic-type structure
Which of the following describes the management function of planning? A. Working with and through people to accomplish organizational goals B. Analyzing an organization's strengths, weaknesses, opportunities, and threats C. Arranging and structuring work to accomplish the organization's goals D. Monitoring, comparing, and correcting work performance E. Defining the organization's goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities
E. Defining the organization's goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities
Honest Tea was bought out by Coca-Cola. How will this new arrangement most likely affect Honest Tea's efforts to be green and socially responsible? A. Honest Tea's efforts will be limited somewhat because social responsibility is considered a waste of money to Coca-Cola shareholders. B. Honest Tea's efforts will not change because neither company is particularly green or socially responsible. C. Honest Tea's efforts will be enhanced because Coca-Cola will replace all of Honest Tea's managers with Coca-Cola managers who have more experience in green business. D. Honest Tea's efforts will be drastically limited because Coca-Cola is a huge conglomerate that is not socially responsible. E. Honest Tea's efforts will be enhanced because Coca-Cola will look to Honest Tea for leadership in how to become even more green and socially responsible.
E. Honest Tea's efforts will be enhanced because Coca-Cola will look to Honest Tea for leadership in how to become even more green and socially responsible.
Not all companies have the knowledge that employees at global companies like Verizon gain from working in other countries and interacting with people whose cultures, backgrounds, and experiences are vastly different from their own. Some companies rely on ________ to teach their employees how to communicate and work effectively in a diverse work environment. A. surface-level diversity B. mentoring C. employee resource groups D. deep-level diversity E. diversity skills training
E. diversity skills training