Management Exam 2 (5-9)

A strategic business unit​ (SBU) of a major corporation has entered a​ new, high volume industry and has quickly captured a significant share of the market. According to the BCG​ (Boston Consulting​ Group) matrix, how would this SBU be​ categorized? A. Star B. Horse C. Dog D. Cash cow E. Question mark

A. Star

Which of the following are likely to be most directly involved with strategic​ planning? A. Top executives B. Nonsupervisory personnel C. First-line managers D. Middle-level managers E. Lower-level managers

A. Top executives

An organization that grows using​ ________ expands by focusing on its primary line of business and increasing the number of products offered or markets served in its primary business. A. concentration B. a renewal strategy C. horizontal integration D. a stability strategy E. vertical integration

A. concentration

Doing something about weaknesses​ involves: A. minimizing or compensating for them. B. improving your strengths instead of focusing on your weaker​ skills, attitudes,​ habits, or qualifications. C. ignoring my weaknesses-you ​can't fix them anyway. D. None of the above

A. minimizing or compensating for them.

Pasta Pronto is planning to grow by adding a location and increasing its delivery radius. What type of strategy is Pasta Pronto​ using? A. A renewal strategy B. Concentration C. A stability strategy D. Vertical integration E. Horizontal integration

B. Concentration

Which of the following is designed to make employees aware of the assumptions and biases that they may​ have? A. Employee resource group B. Diversity awareness training C. Mentoring D. Diversity skills training E. Reverse mentoring

B. Diversity awareness training

Gannon Enterprises is in the midst of a major strategic change. To lessen resistance from some of the senior managers who are opposed to the​ change, the company has offered early retirements so that the managers can avoid having to experience the change effort. Which technique for reducing resistance to change does this best​ describe? A. Coercion B. Negotiation C. Manipulation and​ co-optation D. Facilitation and support E. Participation

B. Negotiation

What sets an organization apart from its competitors is known as its​ ________. A. business model B. competitive advantage C. corporate strategy D. functional strategy E. core competencies

B. competitive advantage

Joie de Vivre​ Hospitality's solution to a slowing economy is an example of a​ ________. A. differentiation strategy B. functional strategy C. stability strategy D. competitive advantage E. cost leadership strategy

B. functional strategy

To determine the level of employee​ satisfaction, a company like Joie de Vivre Hospitality would need to review​ a(n) ________. A. external analysis B. internal analysis C. growth strategy D. evaluation of results E. business model

B. internal analysis

Based on this short​ video, which of the seven types of diversity found in workplaces described and illustrated in this chapter is probably the most important for a global company like​ Verizon? A. Age B. Gender C. Race and ethnicity D. Disability/abilities E. Sexual orientation

C. Race and ethnicity

_______ is an adverse reaction that people have to excessive pressure placed on them from extraordinary​ demands, constraints, or opportunities. A. Role ambiguity B. Role strain C. Stress D. Burnout E. Role conflict

C. Stress

Some plans apply to the entire​ organization, whereas other plans encompass only a functional area. This illustrates how plans differ in terms of their​ ________. A. applicability B. frequency of use C. breadth D. time frame E. specificity

C. breadth

Barbara's Bridals does not want to be​ "all things to all​ people." The company serves a niche market of​ plus-sized brides who want to purchase​ high-end, designer wedding gowns.​ Barbara's Bridals is pursuing a​ ________ strategy. A. functional B. cost leadership C. focus D. retrenchment E. stuck in the middle

C. focus

Nancy​ Dussault-Smith, iRobot's Vice President of Marketing​ Communications, would most likely agree with the following statement from the​ text: "Success in business today demands​ ________." A. company-mandated experiment time B. a creative staff C. innovation D. structural variables E. toleration of the practical

C. innovation

The focus of​ ________ is to minimize or eliminate dysfunctional conflict that exists between groups by changing the​ attitudes, stereotypes, and perceptions that groups have about each other. A. survey feedback B. sensitivity training C. intergroup development D. team building E. process consultation

C. intergroup development

Workplace diversity can best be described as​ ________. A. an​ organization's strategic response to diversity B. easily perceived differences that may trigger certain stereotypes but do not necessarily reflect the ways people think or feel C. the ways in which people in an organization are different from and similar to one another D. differences in​ values, personality, and work preferences E. the invisible barrier that separates women and minorities from top management positions

C. the ways in which people in an organization are different from and similar to one another

A company makes​ eco-friendly dog​ toys, mats, and​ beds; uses recycled paper and​ soy-based ink in its​ packaging; and encourages customers to return used products for recycling. According to the​ "four shades of​ green" approach to addressing the​ environment, which approach is the company​ using? A. Progressive B. Stakeholder C. Legal D. Activist E. Market

D. Activist

Successful individuals use goals​ to: A. focus their efforts. B. build​ self-confidence as goals are successfully completed. C. provide​ short-term motivation. D. All of the above

D. All of the above

Which of the following is true concerning the​ planning-performance relationship? A. In studies where formal planning​ didn't lead to higher​ performance, poor leadership was the culprit. B. The external environment seldom impacts the effectiveness of planning. C. Formal planning is seldom associated with higher profits. D. At least four years of formal planning is required before it begins to affect performance. E. The amount of planning that is done is highly positively correlated with high performance.

D. At least four years of formal planning is required before it begins to affect performance.

Because of its sheer size and the volume of products it purchases from its​ vendors, Walmart can dictate the prices it will pay. Which of​ Porter's five competitive forces does this​ represent? A. Bargaining power of suppliers B. Threat of new entrants C. Current rivalry D. Bargaining power of buyers E. Threat of substitutes

D. Bargaining power of buyers

​_______ is the biological heritage people use to identify​ themselves, whereas​ ________ is social traits shared by a population. A. Diversity; uniformity B. Ethnicity; race C. Deep-level diversity;​ surface-level diversity D. Race; ethnicity E. Heritage; race

D. Race; ethnicity

An employee comes to work on time every day only because he knows that his pay will be docked if he is caught coming in late.​ However, when he knows his boss will be gone that​ day, he's frequently late. What stage of moral development does this​ represent? A. Stage 4 B. Stage 3 C. Stage 6 D. Stage 1 E. Stage 2

D. Stage 1

The nondiscrimination policy of a university is an example of which type of​ plan? A. Operational plan B. Directional plan C. Single-use plan D. Standing plan E. Strategic plan

D. Standing plan

According to​ research, which of the following is the single most important influence on an​ employee's decision to act ethically or​ unethically? A. A code of ethics B. Regular social audits of the company C. Appointment of an ethics compliance officer D. The behavior of managers E. Ethics training

D. The behavior of managers

Gerry​ Caron, iRobot's Director of Product​ Management, states that innovation​ "often comes from looking at other technologies to see what can put in our​ products." ________________ is an example of one of the innovative organization characteristics. A. Focusing on ends rather than means B. Exhibiting empowering leadership C. Accepting ambiguity D. Tolerating risk E. Tolerating conflict

D. Tolerating risk

An​ organization's skills and abilities in doing the work activities needed in its business are referred to as its​ ________. A. resources B. mission C. core competencies D. capabilities E. competitive advantage

D. capabilities

Honest​ Tea's business decisions illustrate a​ ________ approach to​ "going green" and environmental issues. A. market B. legal C. stakeholder D. dark green E. light green

D. dark green

In order to get employees to​ change, the manager must​ _____. A. discipline those who fail to change B. provide monetary incentives for managing change C. make a list of all the changes D. model the change

D. model the change

Scott​ Yanagihara, Project Manager at​ CH2MHill, stated that​ CH2MHill's project delivery system​ "lays out a very systematic methodology of planning to win the​ work, planning to execute the​ work, and then planning to service the​ contract." CH2MHill's project delivery system is likely based on​ a(n) ________ plan. A. strategic B. short-term C. long-term D. operational E. directional

D. operational

Verizon​ in-home network engineer Gimbert​ Richiez's description of how​ employees' different backgrounds and ideas impact the projects and things they are working on to improve network service is an example of how diversity matters to Verizon. This example shows that diversity is important for​ _______________. A. organizational analysis B. organizational planning C. cost savings D. organizational performance E. people management

D. organizational performance

CH2MHill's planning cycle is carefully documented in its project delivery system from winning the work through servicing the contract. As clearly shown by this​ example, planning​ ________. A. minimizes waste and redundancy B. increases risk C. establishes the goals or standards D. reduces uncertainty E. provides direction

D. reduces uncertainty

Joie de Vivre​ Hospitality's solution to a slowing economy was to strategically allocate its​ ________ in the form of​ ________ to deliver the desired customer service for its guests. A. core​ competencies; employees B. resources; employees C. core​ competencies; cash cows D. resources; pay E. strengths; managers

D. resources; pay

Social​ ________ is defined as a​ business's intention, beyond its legal and economic​ obligations, to do the​ "right thing" and act in ways that are good for society. A. obligation B. entrepreneurship C. screening D. responsibility E. responsiveness

D. responsibility

Which of the following corporate strategies would be used by an organization to address declining​ performance? A. Stability strategy B. Growth strategy C. Functional strategy D. First mover strategy E. Renewal strategy

E. Renewal strategy

Seth​ Goldman, the​ president, co-founder, and​ "TeaEO" of Honest​ Tea, states that their values and mission are what drive every action the company takes.​ "We do our best to really take into account our mission every time we make a​ decision." Which of the following does this attitude best​ represent? A. Protective mechanisms for the company B. Service review forums C. Preconventional values D. Conventional values E. Values-based management

E. Values-based management

A person who acts as a catalyst and assumes the responsibility for managing the change process is referred to as​ a(n) ________. A. visionary B. idea champion C. change strategist D. innovator E. change agent

E. change agent

A situation such as the one described in this video calls for what the chapter refers to as​ ________. A. innovation strategies B. first movers C. competitive advantage D. customer service strategies E. strategic flexibility

E. strategic flexibility

Before submitting a proposal for potential​ work, CH2MHill investigates and coordinates with all additional stakeholders besides a potential client to gain an​ in-depth understanding of the project including all issues adjacent to and influencing the project. CH2MHill is clearly following an​ in-depth example of​ ________. A. environmental scanning B. digital tools C. qualitative data D. business intelligence E. cultural intelligence

A. environmental scanning

Kedma Ough equates managing change with managing​ _____. A. fear B. hate C. love D. laziness

A. fear

Based on her experiences working with​ Verizon, Kathy​ Bowman-Williams, Verizon's Manager of Diversity and​ Inclusion, would most likely agree with which statement from this​ chapter? A. Work teams with diverse backgrounds often bring different and unique perspectives to​ discussions, which can result in more creative ideas and solutions. B. Awareness that local teams may have different solutions can sometimes confuse the home office. C. Local teams and workers do not count as​ "diverse" unless they are a different race. D. Organizations are better off relying on teams with higher technical skills. E. Local, smaller teams need to learn the methods that the HQ staff developedlong dash—whether they are diverse or not.

A. Work teams with diverse backgrounds often bring different and unique perspectives to​ discussions, which can result in more creative ideas and solutions.

All of the following would be important elements of management by objectives​ (MBO) EXCEPT the​ ________. A. autonomous establishment of specific objectives by department members B. allocation of major organizational objectives among divisional and departmental units C. development of action plans by mutual agreement of managers and employees D. periodic review of progress toward objectives E. reinforcement of successful objective achievement with​ performance-based rewards

A. autonomous establishment of specific objectives by department members

In comparing the chapter and this​ video, the examples of both Joie de Vivre Hospitality and Walmart illustrate the use of strategic management primarily to​ ________. A. coordinate​ employees' efforts toward achieving organizational goals B. determine which strategic planning step to perform first C. determine which strategic initiatives to undertake and when D. identify the best locations for new retail outlets E. perform external analyses of emerging social trends

A. coordinate​ employees' efforts toward achieving organizational goals

By encouraging employees to help come up with innovative solutions to their project​ problems, iRobot has created an organizational culture that nurtures​ __________. A. creativity B. design thinking C. ambiguity D. an​ open-system focus E. idea champions

A. creativity

iRobot builds improved home robots and customers Beta test its new products in their homes. This is an example of approaching innovation with​ a(n) __________ mentality. A. design-thinking B. organic C. conflict-tolerant D. idea champion E. risk-tolerant

A. design-thinking

In Kurt​ Lewin's three-step change​ process, organizations are pushed toward change by​ ________. A. driving forces B. organizational development C. refreezing D. stress E. restraining forces

A. driving forces

Honest​ Tea's business decisions about its ingredients and bottling materials reflect its commitment to the environment and​ ________. A. green management B. issue intensity C. ethical culture D. social screening E. social responsiveness

A. green management

An idea champion is best described as an​ ________. A. individual who actively and enthusiastically supports new​ ideas, builds​ support, overcomes​ resistance, and ensures that innovations are implemented B. individual who is not afraid of change but makes changes only when there is a compelling reason to do so C. individual who acts as a catalyst and assumes the responsibility for managing the organizational change process D. individual who introduces new​ methods, ideas, or products E. individual with original ideas about what the future will be or what the future could be like

A. individual who actively and enthusiastically supports new​ ideas, builds​ support, overcomes​ resistance, and ensures that innovations are implemented

CH2MHill has a planning team that seeks requests for proposals for new​ work, identifies projects to bring to the rest of the group who chases and will eventually deliver the​ work, and plans to service the contract. This example of planning is clearly driven by​ ________. A. organizational members B. idea champions C. first line managers D. middle managers E. top management

A. organizational members

The S.M.A.R.T. approach stands​ for: A. specific, measurable,​ attainable, relevant,​ time-trackable. B. specific, measurable,​ available, relevant,​ time-trackable. C. sustainable, measurable,​ attainable, relevant, terrific. D. strong, measurable,​ available, relevant,​ time-trackable.

A. specific, measurable,​ attainable, relevant,​ time-trackable.

If Verizon were to hire a few local engineers for the completion of their project in another​ country, but did not continue to embrace racial and ethnic diversity in their hiring practices after the project​ ended, this would be an example of​ ________. A. surface-level diversity B. stereotyping C. personal bias D. a glass ceiling E. deep-level diversity

A. surface-level diversity

Based on Gerry​ Caron's, iRobot's Director of Product​ Management, role in​ creating, supporting, and implementing innovative solutions to​ problems, Gerry Caron could be considered which of the​ following? A. A Type A personality B. An idea champion C. A Type B personality D. A​ top-down thinker E. A maverick

B. An idea champion

What time frame does a​ short-term plan​ cover? A. Two to five years B. One year or less C. Three years or more D. 90 days or less E. Five years or more

B. One year or less

Which of the following is the first step a manager should take during the​ goal-setting process? A. Determining the goals individually or with input from others B. Reviewing the​ organization's mission or purpose C. Evaluating available resources D. Writing down the goals and communicating them to all who need to know E. Allocating major objectives among divisional and departmental units

B. Reviewing the​ organization's mission or purpose

Adjusting the height of a workstation to make it accessible to an employee in a wheelchair is an example of​ ________ in accordance with the Americans with Disabilities Act. A. an employee resource group B. a reasonable accommodation C. diversity skills training D. mentoring E. the glass ceiling

B. a reasonable accommodation

A person who acts as a catalyst and assumes the responsibility for managing the change process is a change​ _____. A. enforcer B. agent C. champion D. guru

B. agent

JMY Technologies has experienced declining performance for the past six months.​ Top-level managers have determined that the problems are minor in nature and that a​ short-run renewal strategy is most appropriate. In order to stabilize​ operations, JMY will most likely implement a​ ________ strategy. A. stability B. retrenchment C. turnaround D. diversification E. growth

B. retrenchment

One thing​ that's assessed when looking at personal strengths and weaknesses​ is: A. skills—what things are important to me. B. skills—what ​I'm good at. C. skills—what characteristics I have. D. skills—what I enjoy doing.

B. skills—what ​I'm good at.

When managers develop the strategies for the organization for how it will compete​ successfully, they are engaged in​ ________. A. controlling B. strategic management C. environmental scanning D. SWOT analysis E. organizing

B. strategic management

Which of the following would be the best example of a​ well-written goal? A. Become a​ well-known expert in the field of​ PR/publicity. B. Ask for at least a​ 10% raise. C. Cut costs by​ 10% during the next 12 months. D. Increase market share. E. Increase sales during the next 12 months.

C. Cut costs by​ 10% during the next 12 months.

Which of the following statements is true concerning planning in dynamic​ environments? A. Dynamic market conditions should not allow the​ organization's destination to change. B. In a dynamic​ environment, plans should be set in stone to keep managers on track. C. In an uncertain​ environment, managers should develop plans that are​ specific, but flexible. D. It is important for managers to be rigid in the implementation of their plans. E. Organizations seldom experience dynamic environments.

C. In an uncertain​ environment, managers should develop plans that are​ specific, but flexible.

When Kedma described how to be a change​ agent, she listed several items that are important. Which of the following is NOT one of the items she listed for being an effective change​ agent? A. Find out who you are. B. Don't be afraid of change. C. Seek out something to change. D. Follow people you aspire to be.

C. Seek out something to change.

Which of the following statements regarding the differences between the management styles of men and women is​ true? A. Men tend to use a​ broader, more effective range of leadership styles to motivate and engage their subordinates. B. Women are more likely than men to view negotiations and business transactions as​ zero-sum games. C. Women are more likely than men to create more​ committed, collaborative, and effective teams. D. Male managers are more likely than women to coach and develop others. E. Male managers are more likely than women to use a collaborative management style.

C. Women are more likely than men to create more​ committed, collaborative, and effective teams.

A small IT firm that is challenging larger competitors and changing the industry's rules of the game is engaged in _______. A. process consultation B. skunk works C. disruptive innovation D. sustaining innovation E. creativity

C. disruptive innovation

In the event that one of​ CH2MHill's offices experienced a natural​ disaster, CH2MHill would likely implement​ a(n) ________ plan. A. operational B. emergency C. single-use D. standing E. strategic

C. single-use

Your strengths​ are: A. what things others do better than me. B. what you need to improve. C. your individual personal positive attributes and characteristics. D. what others see as things you need to improve.

C. your individual personal positive attributes and characteristics.

Which of the following is true of​ creativity? A. A creative organization will naturally be innovative. B. Creativity is enough by itself without innovation. C. Creativity and innovation are synonymous. D. A creative organization is characterized by its ability to generate new ideas that are implemented into new​ products, processes, and procedures designed to be useful. E. A creative organization develops unique ways of working or novel solutions to problems.

E. A creative organization develops unique ways of working or novel solutions to problems.

Which of the following is the best description of a code of​ ethics? A. A report that conveys an​ organization's economic,​ environmental, social, and governance performance B. A description of what an organization would like to achieve or accomplish C. Corporate​ rules, regulations,​ policies, and procedures that explain what the company expects from its employees D. A formal statement of an​ organization's primary values and the ethical rules it expects its employees to follow E. A formal summary of what the organization​ is, why it​ exists, and its reasons for being

D. A formal statement of an​ organization's primary values and the ethical rules it expects its employees to follow

​It's important to know your individual personal strengths and weaknesses​ because: A. you can size up where you stand in your career and make good decisions about how to keep advancing. B. you need to be prepared to answer that question when interviewers ask. C. you need to​ find, know, and leverage your workplace strengths so you can be the best employee possible. D. All of the above

D. All of the above

Which technique of reducing resistance to change involves helping employees see the logic of the change​ effort? A. Facilitation and support B. Negotiation C. Manipulation and​ co-optation D. Education and communication E. Coercion

D. Education and communication

To be better at setting​ goals, which is the most appropriate​ sequence? A. Identify what​ you'd like to do or achieve in important life​ areas; make your plans for reaching those​ goals; make your goals​ actionable; determine how​ you'll measure progress toward your​ goals; review your goals periodically. B. Review your goals​ periodically, determine how​ you'll measure progress toward your​ goals; identify what​ you'd like to do or achieve in important life​ areas; make your goals​ actionable; make your plans for reaching those goals. C. Determine how​ you'll measure progress toward your​ goals; identify what​ you'd like to do or achieve in important life​ events; make your goals​ actionable; make your plans for reaching those​ goals; review your goals periodically. D. Identify what​ you'd like to do or achieve in important life​ areas; make your goals​ actionable; make your plans for reaching those​ goals; determine how​ you'll measure progress toward your​ goals; review your goals periodically.

D. Identify what​ you'd like to do or achieve in important life​ areas; make your goals​ actionable; make your plans for reaching those​ goals; determine how​ you'll measure progress toward your​ goals; review your goals periodically.

In this chapter​ opener, a story about a tennis ball was used as part of doing something about your strengths and weaknesses. What did this tennis ball story refer​ to? A. Compensating for my weaknesses B. Demonstrating​ self-awareness C. Evaluating what I do well D. Understanding what grabs my attention in a way I​ can't resist

D. Understanding what grabs my attention in a way I​ can't resist

Cheryl​ Newman, the Deputy Chief of Mission at Honest​ Tea, said that the mission of Honest Tea is an integral part of how the company does business. Honest Tea makes sure that the​ firm's money is used to build schools and​ libraries, and provide​ scholarships, which illustrates​ ________. A. the legal approach to social responsiveness B. Sustainability C. green management D. social responsibility E. the classical view of social responsiveness

D. social responsibility

Making goals actionable​ involves: A. thinking about them often. B. using the R.A.D. approachlong dash—​realistic, ​available, and describable. C. having goals that are​ ambiguous, but very ambitious. D. writing your goals down.

D. writing your goals down.

Which of the following is considered a structural variable that positively impacts an​ organization's innovation? A. Limited resources B. Minimizing feedback C. Maximizing extreme time pressures D. Limited interunit communication E. An​ organic-type structure

E. An​ organic-type structure

Which of the following describes the management function of​ planning? A. Working with and through people to accomplish organizational goals B. Analyzing an​ organization's strengths,​ weaknesses, opportunities, and threats C. Arranging and structuring work to accomplish the​ organization's goals D. Monitoring, comparing, and correcting work performance E. Defining the​ organization's goals, establishing strategies for achieving those​ goals, and developing plans to integrate and coordinate work activities

E. Defining the​ organization's goals, establishing strategies for achieving those​ goals, and developing plans to integrate and coordinate work activities

Honest Tea was bought out by​ Coca-Cola. How will this new arrangement most likely affect Honest​ Tea's efforts to be green and socially​ responsible? A. Honest​ Tea's efforts will be limited somewhat because social responsibility is considered a waste of money to​ Coca-Cola shareholders. B. Honest​ Tea's efforts will not change because neither company is particularly green or socially responsible. C. Honest​ Tea's efforts will be enhanced because​ Coca-Cola will replace all of Honest​ Tea's managers with​ Coca-Cola managers who have more experience in green business. D. Honest​ Tea's efforts will be drastically limited because​ Coca-Cola is a huge conglomerate that is not socially responsible. E. Honest​ Tea's efforts will be enhanced because​ Coca-Cola will look to Honest Tea for leadership in how to become even more green and socially responsible.

E. Honest​ Tea's efforts will be enhanced because​ Coca-Cola will look to Honest Tea for leadership in how to become even more green and socially responsible.

Not all companies have the knowledge that employees at global companies like Verizon gain from working in other countries and interacting with people whose​ cultures, backgrounds, and experiences are vastly different from their own. Some companies rely on​ ________ to teach their employees how to communicate and work effectively in a diverse work environment. A. surface-level diversity B. mentoring C. employee resource groups D. deep-level diversity E. diversity skills training

E. diversity skills training