Management Exam 5

Emotional intelligence - Social awareness

Ability to understand others and practice empathy to recognize what others are feeling without them needing to tell you

Machiavellianism definition?

Acquisition of power and the manipulation of other people for purely personal gain

Sexual crimes and misdemeanors

Acts that would be considered misdemeanors or felonies if reported to the police

Diversity definition

All the way that people differ - race, gender, disability, interact with each other, derive satisfaction from their work

Step 2: Strengthen top management commitment

Allocating time and money to diversity activities, supporting the recommendations of problem solving task forces, and communicating the commitment to diversity through speeches and mission statements

Organizational commitment definition?

An employee's loyalty to and engagement with the organization

Extroverts gain energy from being?

Around others and interacting with others

Dividends of workplace diversity - Increased quality of team problem solving?

Diverse backgrounds bring different perspectives into a group that result in more creative ideas and solutions

What sets companies apart from others?

Diversity in the workforce

When managers cultivate a team with _____, they increases the chance of creating hard-to-replicate competitive advantage

Diversity of perspective

Step 1: Uncover diversity problems in the organization

Do a culture audit to determine where the culture of the company is

The best minds are those that do or do not think alike

Do not think alike

Role ambiguity definition?

People are unclear about what task behaviors are expected of them

Introverts gain energy by focusing on?

Personal thoughts and feelings

Prejudice and discrimination definition

Prejudice - tendency to view people who are different as being deficient... When people act out on this attitude, discrimination has occurred

4 Factors that create personal bias are?

Prejudice, Discrimination, stereotypes, and ethnocentrism

Managers can learn to value differences which means?

Recognize cultural differences and see these differences with an appreciative attitude

Ways to break thru the glass ceiling are?

Gain profit and loss experience, be assertive and ask for what you want, be willing to take risks, highlight your achievements, display confidence and credibility in your body langauage

Categories of sexual harassment are?

Generalized, Inappropriate/Offensive, Solicitation with promise of reward, Coercion with threat of punishment, Sexual crimes and misdemeanors

Stereotype threat?

The psychological experience of a person who, when engaged in a task, is aware of a stereotype about their identity group that suggests that they will not do well on the task

Culture audit definition?

Tool that identifies problems or areas needing improvement in corporation's culture

Solicitation with promise of reward

Treads a fine line of "purchasing" sex with coworker

Type A versus Type B in regards to stress?

Type A - makes stress for themselves and people around them Type B - Less stress unless they are in high stress situations

The females advantage is about?

Women being more collaborative, less hierarchical, and more relationship-oriented than men

Opt-out trend in regards to the glass ceiling?

Women never hit the glass ceiling because they choose to get off the fast track long before it comes into view... Qualified women leave the workforce to avoid the glass ceiling

Women vs men in the workplace

Women outnumber men in the workplace and are expected to continue to grow quickly

Legal regulations for sexual harassment in the workplace and in the classroom are?

Workplace - Title VII of the 1964 Civil Rights Act Classroom - Title VII of the Education Amendment of 1972

Companies with several senior level women _______ those who do not have senior level women

outperform

Five-Step process for implementing a diversity plan?

1. Uncover diversity problems in the organization 2. Strengthen top management commitment 3. Choose solutions to fit a balanced strategy 4. Demand results and revisit the goals 5. Maintain momentum to change the culture

Type A and Type B stress behaviors are?

A - competitiveness, impatience, aggressiveness, and devotion to work B - Exhibit less of those behaviors

Ethnocentrism viewpoints produce a monoculture, which means?

A culture that accepts only one way of doing things and one set of value and beliefs, which can cause problems

The CIA is trying to recruit what?

A more diverse workforce to improve intelligence gathering and team problem solving

Cognitive dissonance definition?

A psychological discomfort that occurs when individuals recognize inconsistencies in their own attitudes and behaviors

Emotional Intelligence - Relationship management

Ability to connect to others, build positive relationships, respond to the emotions of others and influence others

Emotional intelligence - self-management

Ability to control disruptive or harmful emotions and balance one's moods so that worry, fear, anxiety or anger do not cloud thinking and gets in the way of what needs to be done

Self-management definition?

Ability to engage in self-regulating thoughts and behavior to accomplish all of your tasks and handle difficult or challenging situations

Cultural competence

Ability to interact effectively with people of different cultures

Stereotyping is a _____ to diversity, but valuing cultural differences _______ diversity

Barrier - Facilitates

Employee affinity group means?

Based on social identity, such as gender or race, and are organized by employees to focus on concerns of employees from that group

Dividends of workplace diversity - enhanced breadth of understanding in leadership positions?

Be able to deploy a wide range of talents... needs a fusion of the very best values and different perspectives which make up the world

Emotional intelligence - Self-awareness

Being aware of what you are feeling - the basis for all the other components

Ethnorelativism definition and pluralism

Belief that groups and subcultures are inherently equal and pluralism is an organization accommodates several subcultures

Ethnocentrism

Belief that one's own group and culture are inherently superior to other groups and cultures

Authoritarianism definition?

Belief that power and status differences should exist within the organization

Dividends of Workplace Diversity - Increased Understanding of the marketplace definition?

Better able to anticipate and respond to changing consumer needs

Dividends of diversity

Better use of employee talent, Increased understanding of the marketplace, enhanced breadth of understanding in leadership positions, increased quality of team problem solving, reduced costs associated with high turnover, absenteeism, and lawsuits

Inappropriate and offensive

Causes discomfort and may avoid the harasser

Critical aspect of understanding behavior is perception.. Perception definition?

Cognitive process that people use to make sense out of the environment by selecting, organizing and interpreting information from the environment

Dividends of workplace diversity - Reduced costs associated with high turnover, absenteeism, and lawsuits

Companies may offer child-care and elder-care benefits, flexible work arrangements, telecommuting, and part time employment to accommodate employee responsibilities at home

Dividends of Workplace Diversity - Better use of employee talent definition?

Companies with the best talent are the ones with the best competitive advantage

Basic elements of successful teams are?

Competence, Clear performance goals, shared vision, and a supportive work environment

Managing diversity

Creating a climate in which the potential advantages of diversity for organizational or group performance are maximized

The use of personality tests have ______ because employers look to _______ to assess candidates

Decreased - social media

Openness to experience?

Degree to which a person has a broad range of interests and is imaginative and creative

Agreeableness definition?

Degree to which a person is able to get along with others be being good natured, likable, cooperative, forgiving, understanding and trusting

Emotional stability definition?

Degree to which a person is calm, enthusiastic and self confident

Conscientiousness definition?

Degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable, persistent and achievement oriented

Extroversion definition?

Degree to which a person is outgoing, sociable, assertive and comfortable with interpersonal relationships

Inclusion definition

Degree to which an employee feels like an esteemed member of a group in which their uniqueness is highly appreciated

Most successful way to eliminate the glass ceiling?

Develop a mentoring relationship within the company

Ethnocentrism makes it what to value diversity?

Difficult

Perceiving dimension?

Enjoy ambiguity, dislike deadlines, and may change their mind several times as they gather large amounts of data and information to make their decisions

Valuing diversity means that?

Ensuring all people are given equal opportunities in the workplace

Pluralism definition?

Environment in which the organization accommodates several subcultures, including employees who would other feel isolated and ignored

Big Five personality traits are?

Extroversion, Agreeableness, Conscientiousness, Emotional stability, Openness to experience

Coercion with threat of punishment

Harasses coworker into sex by using the threat of power

Diversity of perspective

Heterogeneous team made up of individuals with diverse backgrounds and skill sets

Mentor definition

Higher-ranking organizational member who is committed to providing upward mobility and support to a protégé's professional career

Locus of control definition?

How people perceive the cause of life events- whether they place the primary responsibility within themselves or on outside forces

Step 5: Maintain momentum to change the culture

Keep the progress going

Judging dimension?

Like certainty and closure and tend to make decisions quickly based on available data

Four areas related to personality that are important to managers are?

Locus of control, Authoritarianism, Machiavellianism, Problem- solving styles

Myers-Briggs Type Indicator Test definition?

MBTT assessment measures a person's preferences for introversion versus extroversion, sensation versus intuition, thinking versus feeling, and judging versus perceiving

Step 4: Demand results and revisit the goals

Measured by numerical goals to make sure solutions are being implemented successfully

Affinity groups pursue a variety of activities including?

Meetings to educate top managers, mentoring programs, networking events, training sessions and skills seminars, minority intern programs and community volunteer activities

Emotion definition?

Mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by psychological changes or sensations

Companies with three or more women in top management are perceived to be what??

More capable, have stronger leadership, and inspire higher employee motivation, among other important organizational characteristics

Step 3: Choose solutions to fit a balanced strategy

Need to address 3 factors: Education, enforcement and exposure

Role conflict definition?

Occurs when an individual perceives incompatible demands from others

Interpersonal demands are associated with what?

Relationships in the organization

Emotional intelligence includes four basic components?

Self-awareness, Self-management, Social awareness, Relationship management

Only one of the four functions are dominant in each person.. Four functions are?

Sensation, Intuition, Thinking, Feeling

Personality definition?

Set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment

Generalized sexual harassment?

Sexual remarks and actions that are not intended to lead to sexual activity, but are directed towards someone based solely on their gender

Major component of prejudice is?

Stereotypes - rigid, exaggerated, irrational beliefs associated with a particular group of people

Two stressors caused by demands?

Task demands and Interpersonal demands

Task demands derive from?

Tasks required of a person holding a particular job

Multicultural teams definition?

Teams made up of members from diverse national, racial, ethnic, and cultural backgrounds... They provide even greater potential for enhanced creativity, innovation, and value in today's global marketplace

Organizational citizenship definition?

Tendency of people to help one another and put in extra effort that goes beyond job requirements to contribute to the organization's success

An organization has achieved cultural competence when?

The corporate culture embraces diversity and fosters an environment where all people thrive

By tapping into strengths of diversity, teams are likely to experience what?

higher efficiency, better quality, less duplication, increased innovation and creativity

Corporations that recruit and retain a diverse workforce reap benefits including??

improves team problem solving and increased understanding of the marketplace

Glass ceiling definition

invisible barrier that exists for women and minorities that limits their upward mobility in organizations