Management Final

Research shows that self-managing teams are less effective when their tasks are highly interdependent.

False

The at-will employment doctrine defines an employment relationship in which either party can break the relationship with no liability, provided the employee belongs to a collective bargaining unit.

False

During the _____ stage the team members find themselves more cohesive and cooperative. During this stage members establish their own ground rules (or norms) and define their operating procedures and goals.

Norming

. _____ are shared expectations about how things operate within a group or team.

Norms

_____ percent of a managers time is spent communicating.

50 to 90

Research also shows that _____ percent of in-person communication comes from nonverbal cues like facial expressions, body stance, and tone of voice.

55%

Which of the following statements is most likely to be true regarding written communication?

A written communication can be a "one-to-many" communication

The _____ role includes gathering information from the larger organization and informing those within the organization about team activities, goals, and successes.

Consul

_____ refers to a group's perception of its ability to successfully perform well.

Collective Efficacy

The _____ role deals more with changes in the team's task process structure. For example, reframing the team goals and looking at the context of goals would fall under this role.

Creator

Managers who hire well ask the candidates about their philosophy on life or how they like to spend free time. These questions help the manager assess whether the:

Cultural Fit is Right

Which of the following will most likely help a job candidate to understand the culture of your organization?

Describe your organization's "heroes" to the candidate.

All of the following are characteristics of successful organizations EXCEPT:

Enhancing Status Differences

As compared to verbal communications, written communications have higher information richness.

False

Communication experts recommend that you should work toward using "but" instead of "and" when you are involved in discussions where not only the stakes are high but also where opinions vary and emotions run strong.

False

Emotional disconnects occur when the information processing demands on an individual's time to perform interactions and internal calculations exceed the supply or capacity of time available for such processing.

False

Gainsharing plans are more effective in companies with greater than 1,000 people.

False

Groups tend to be smaller in size than teams.

False

Human capital assets are tangible and can be easily measured.

False

According to the group development model introduced by Bruce Tuckman, during the initial stages of group development, the leader should act as a delegator rather than coach.

False (Generally, this is accomplished by first being more direct, eventually serving as a coach, and later, once the group is able to assume more power and responsibility for itself, shifting to delegator.)

A few people in the company who get together to play tennis on the weekend would be considered a formal group.

False (Informal work groups are made up of two or more individuals who are associated with one another in ways not prescribed by the formal organization. For example, a few people in the company who get together to play tennis on the weekend would be considered an informal work group.)

In the _____ stage of the group development model, the group comes together for the first time.

Forming

Which of the following terms best represents a pay structure in which the payment received by employees is equal to the portion of the profit achieved from their efforts?

Gainsharing

Which of the following statements is true regarding grapevine?

Grapevine generally lacks a specific sender.

_____ is a group pressure phenomenon that increases the risk of the group making flawed decisions by allowing reductions in mental efficiency, reality testing, and moral judgment.

Groupthink

_____ occurs when the information processing demands on an individual's time to perform interactions and internal calculations exceed the supply or capacity of time available for such processing.

Information Overload

_____ refers to the process of putting together various elements to form a job, bearing in mind organizational and individual worker requirements, as well as considerations of health, safety, and ergonomics.

Job Design

Floundering is a common barrier to an effective team. It often results due to:

Lack of clearer goals (Floundering often results from a lack of clear goals, so the remedy is to go back to the team's mission or plan and make sure that it is clear to everyone.)

_____ are forecasts that help an organization see where it is headed.

Leading Indicators

Research suggests that successful managers dedicate 70% more time to _____ activities and 10% more time to communication than their less successful counterparts.

Networking

American organizational psychologist Bruce Tuckman presented a four-stage map of group evolution, known as the Forming-Storming-_____ -Performing Model.

Norming

Jobs are often ranked alphabetically-"A" positions are those on which the company's value depends, "B" positions are somewhat less important in that they don't deliver as much upside to the company, and "C" positions are those of least importance. Which of the following is most likely to be an "A" position job?

Programmers in an information technology company

_____ interdependence exists when team members may work independently and simply combine their efforts to create the team's output.

Pooled

Which of the following statements is true regarding the linking of employee compensations to the firm's earning?

Profit sharing leads to greater information sharing, which increases the productivity and flexibility of the firm.

If a student team decided that in order to create a top notch research paper they should work together on each phase of the research paper so that their best ideas would be captured at each stage, they would be undertaking _____ interdependence.

Reciprocal

We simply are bombarded with too much stimuli every day to pay equal attention to everything so we pick and choose according to our own needs. This process is often unconscious and is known as _____.

Selective Perception

A(n) _____, such as a boss, coworker, or customer, originates the message with a thought.

Sender

Interviews that focus on past experience or future circumstances are called _____ interviews. Examples of questions that can be asked in such an interview are, "Tell me about a major initiative you developed and the steps you used to get it adopted." Or, "Describe a problem you had with someone and how you handled it."

Situational

____ refers to the tendency of individuals to put in less effort when working in a group context.

Social Loafing

_____ is also known as the Ringelmann effect.

Social Loafing (Social loafing refers to the tendency of individuals to put in less effort when working in a group context. This phenomenon, also known as the Ringelmann effect, was first noted by French agricultural engineer Max Ringelmann in 1913.)

The process whereby an organization ensures that employees are recruited and developed to fill each key role within the company is known as _____.

Succession Planning

Which of the following is typically a characteristic of highest level of succession planning?

The organization develops the capability to identify and recruit top talent externally, in addition to promoting from within.

Research by John Lingle and William Schiemann shows companies making a concerted effort to measure intangibles such as employee performance, innovation, and change in addition to measuring financial measures perform better.

True

Research shows that listening skills are related to promotions.

True

Written communication is often asynchronous.

True

All of the following are typical HR services that can be formed in an e-HRM system EXCEPT:

assessing risks related to project management.

The social loafing tendency is not so much a matter of laziness as a matter of perceiving that one will receive neither one's fair share of rewards if the group is successful nor blame if the group fails.

True (Research also shows that perceptions of fairness are related to less social loafing. Therefore, teams that are deemed as more fair should also see less social loafing.)

A bonus is a one-time cash payment, often awarded for exceptional performance.

True

Which of the following elements of a workforce scorecard focuses on the skills required for important positions in a company?

Workforce Competencies

Which of the following nonverbal cues is most likely to have a positive effect on a receiver from the United States?

a direct smile

The four-stage map of group evolution introduced by American organizational psychologist Bruce Tuckman was later enhanced by adding a fifth and final stage, _____.

adjourning

Problems such as social loafing or groupthink can be avoided:

by clearly defining roles, expectancy, measurement, and rewards (Problems such as social loafing or groupthink can be avoided by paying careful attention to team member differences and providing clear definitions for roles, expectancy, measurement, and rewards.)

A recent study of recruiters at 85 business schools ranked _____ skills as the highest skills they were looking for, with 89% of the recruiters saying they were important.

communication and interpersonal

Some team members may have a dominating personality that encroaches on the participation or airtime of others. This overbearing behavior may hurt the team morale or the momentum of the team. A good way to overcome this barrier is to:

design a team evaluation to include a "balance of participation" in meetings.

Which of the following statements is true regarding information richness of a channel?

face-to-face conversations have higher information richness than written letters.

HR was previously considered as a strategic partner in helping a company achieve its goals but it is now becoming a support function.

false

Oral communication is most likely to be a better choice when the sender:

is conveying a sensitive or emotional message.

ritten communication is most likely to be a better choice when the sender:

is physically separated from the receiver.

Anthropologist Edward T. Hall coined the term proxemics to denote the different:

kinds of distance that occur between people.

All of the following points lead to an effective meeting EXCEPT:

make sure that the agenda is thoroughly discussed during the meeting even if the meeting runs longer than the scheduled time.

The term 'war for talent' reflects competition among:

organizations to attract and retain the most able employees.

The calibrator role:

serves to keep the team on track in terms of suggesting any needed changes to the team's process.

Which of the following communication channels is most likely to have the least information richness?

spreadsheets

This stage of group development comes before Norming. During this stage, participants focus less on keeping their guard up as they shed social facades, becoming more authentic and more argumentative. Identify the stage of group development in discussion.

storming (This stage of group development comes before Norming. During this stage, participants focus less on keeping their guard up as they shed social facades, becoming more authentic and more argumentative. Identify the stage of group development in discussion.)

Which of the following statements is true regarding teams?

team members focus on a joint goal. ( Being on a team does not equate to a total suppression of personal agendas. Teams can, but do not always, provide improved performance. Teams differ from other types of groups in that members are focused on a joint goal or product.)

Emotional disconnects occur when:

the sender or the receiver is upset, whether about the subject at hand or about some unrelated incident that may have happened earlier.

Humans listen much faster than they speak.

true

One of the points to be noted while creating an effective job description is to list the job requirements in bullet form.

true

All of the following points lead to the creation of an effective job description EXCEPT:

use organization-specific terms and acronyms.