Management Final MC
Our data emphasis specializes in discovering unknown patterns and relationships in large amounts of data. This is known as: (a) SSL authentication (b) data mining (c) data encryption (d) data retrieval
(b) data mining
_____ is not a strategy for reducing risk by buying a variety of items so that the failure of one does not doom the entire portfolio (a) strategic referencing (b) diversification (c) reviewing the bargaining power of your suppliers (d) analyzing the substitute products
(b) diversification
A large meat packing plant in Worthington, MN has over 2,000 employees who speak over 60 native languages. This is an example of ____. (a) inclusion (b) diversity (c) decentralization (d) affirmative action
(b) diversity
Which of the following involves accomplishing tasks that help fulfill organizational objectives? (a) synergy (b) effectiveness (c) retrenchment (d) equity
(b) effectiveness
According to ______, people will be motivated when they perceive they are being treated fairly. (a) reinforcement theory (b) equity theory (c) ERG theory (d) Maslow
(b) equity theory
According to the Cola Wars video, Pepsi made better use of the supplier dimension of the environment by: (a) getting access to sugar during WWII (b) keeping everything consistent in the face of change (c) buying old beer bottles cheaply (d) advertising on TV
(a) getting access to sugar during WWII
Ren's Cakes, a bakery, is extremely successful and is always full of customers in the location it is currently set up in. It wants to increase its profitability, and it believes that opening up more bakeries in the country will be the best way to go about it. Which of the following grand strategies is Ren's Cakes planning to use in this scenario? (a) growth strategy (b) acquisition strategy (c) retrenchment strategy (d) stability strategy
(a) growth strategy
Our analogy in class about fishing from different parts of a lake was to exemplify that: (a) how you recruit often determinates how much diversity your company has (b) people are all different (c) different people have different preferences about how they do their work (d) unions are designed to represent different types of employees
(a) how you recruit often determines how much diversity your company has
Which of the following skills increase in importance as managers rise through the management hierarchy? (a) technical skills (b) conceptual skills (c) informational skills (d) spatial skills
(b) conceptual skills
Which of the following are patterns of innovation over time that can create sustainable competitive advantage? (a) innovation streams (b) technological lockouts (c) change interventions (d) induced innovations
(a) innovation streams
A company is particularly concerned about pending legislation in Congress that would further regulate their organization. Because it could hurt the company, this legislation would be classified as: (a) a threat (b) dissonance (c) an opportunity (d) an environmental weakness
(a) a threat
Which of these is NOT a task of organizing? (a) deciding what needs to be done (b) deciding who reports to whom (c) deciding who gets to make what decisions (d) deciding who does what
(a) deciding what needs to be done
The catering company you work for goes through a lot of plastic gloves. You've been tasked to decide how many you should order at a time to get the best prices and also to minimize holding costs. What do you use to figure it out? (a.) Economic Order Quantity (b.) Materials Resource Planning (c.) Six Sigma (d.) Total Quality Management
(a) economic order quantity
I've been trying to write questions for question 1 for about an hour now, but keep getting interrupted by students, emails, and colleagues. Although I'm getting the questions written, it it taking me longer than it should. I need to find a way to improve my: (a) efficiency (b) effort (c) effectiveness (d) exertion
(a) efficiency
The extent to which service providers give individual attention and care to customers' concerns and problems is called _____. (a.) empathy (b.) assurance (c.) reliability (d.) responsiveness
(a) empathy
Which of the following means permanently passing decision making authority and responsibility from managers to workers? (a) empowering workers (b) reengineering (c) increasing task interdependence (d) transformational leadership
(a) empowering workers
___________ involves searching the environment for important events or issues that might affect an organization (a) environmental scanning (b) behavioral substitution (c) opportunistic behavior (d) relationship behavior
(a) environmental scanning
Zinocorp Inc., a multinational retail corporation with its headquarters in Australia, wants to open shopping malls in China and Japan. The company wants the new malls to follow the same set of rules and regulations that the parent company follows. It is evident from the scenario that Zinocorp Inc. wants to: (a) establish global consistency (b) form strategic alliances (c) incorporate local adaptation (d) create franchises
(a) establish global consistency
An accident at a chemical plant injured two people. The company is conducting an investigation to fix what went wrong. They are doing: (a) feedback control (b) concertive control (c) feedforward control (d) concurrent control
(a) feedback control
Based on the ERG theory, managers should: (a) figure out what employees need and find a way to fulfill them (b) provide rewards as a way to motivate behavior (c) treat everyone the same (d) set challenging SMART goals to motivate their employees
(a) figure out what employees need and find a way to fulfill them
Which of the following forms of departmentalization lowers costs by reducing duplication? (a) functional departmentalization (b) geographic departmentalization (c) product departmentalization (d) customer departmentalization
(a) functional departmentalization
Which of the following best defines a tariff? (a) it is a direct tax on imported goods (b) it is a complete ban on trade of a certain item (c) it is a specific limit on the volume of imported goods (d) it is a limit on the number of products exported to a particular country
(a) it is a direct tax on imported goods
There are tons of things going on around us at every moment. The process our brain uses to figure out what to pay attention to is _______. (a.) perception (b.) selection (c.) participative communication (d.) active listening
(a) perception
Arden Co. has five strategic business units (SBUs). Its food and beverage unit has a small share in a rapidly growing sector, and the company believes that investing more money into the unit could lead to large profits in the future. In the context of the BCG matrix, which of the following categories of SBU's best describes the food and beverage unit? (a) question marks (b) cash cows (c) dogs (d) stars
(a) question marks
Which of the following are specific limits on the number or volume of imported products? (a.) Quotas (b.) Tariffs (c.) Subsidies (d.) Embargoes
(a) quotas
In addition to my diet coke habit, I also like fresca. At the beginning of the COVID pandemic, Coca-Cola had a hard time getting enough aluminum cans for all their products. They decided to temporarily halt production of smaller beverages like Fresca in order to put all the cans they did have into their best selling products of coke/diet coke. they did not have enough: (a) raw material inventory (b) finished good inventory (c) upward feedback (d) concurrent control
(a) raw materials inventory
Fiedler believed leadership situations varied because of three things. Which is NOT one of the three? (a) readiness level (b) task structure (c) leader-member relations (d) position power
(a) readiness level
What was Nehemiah's mission? (a) to reestablish the nation of Israel in Jerusalem (b) to build the walls of Jerusalem (c) to find a source of clean water for Jerusalem (d) to build the temple in Jerusalem
(a) to reestablish the nation of Israel in Jerusalem
During the 1980's a movement swept through the US to try to regain ground lost to Japanese businesses who were outpacing the US in producing excellent goods at reasonable prices. This initiative was called: (a) total quality management (b) service recovery (c) ISO 1330 (d) Six Sigma
(a) total quality management
I heard a collogue say "she's really smart, she'd be a great leader". They were relying on the __________ blank theory of leadership to make this assessment (a) trait-based (b) behavior based (c) consideration (d) situational
(a) trait based
We learned many things in the "change your appearance" exercise. Which one is NOT one of our main points from that day? (a.) We naturally look for things to change (b.) Change doesn't stick (c.) Change often starts small and gets bigger as it goes (d.) Some people have more resources for change
(a) we naturally look for things to change
Which of these jobs is most specialized? (a.) Daniel works at a window frame factory where he puts glass into frames over and over again each shift. (b.) Rylie works at an elementary school where she teaches phy ed and health, plus coaches the JV volleyball team and is responsible for the school concession stand. (c.) Abby manages a marketing department where he develops new TV campaigns and negotiates with media outlets for air time for commercials. (d.) Amber works for a medical clinic where she greets patients, answers the phones, files medical records, and prepares exam rooms for the doctors. (e.) Lauren is the CEO of a company where it seems like every 5 minutes she is doing something different from reviewing financial data to voicing her opinion on a new marketing campaign.
(a.) Daniel works at a window frame factory where he puts glass into frames over and over again each shift.
Which of these is an example of what Nehemiah did that could be classified as organizing? (The others are either not something Nehemiah did or don't fit the category of organizing.) (a.) He split it up so some people built the wall and some people protected the builders. (b.) He fired the workers who were social loafers. (c.) He determined where everybody would live in the town. (d.) He surveyed the wall to see what needed to be fixed.
(a.) He split it up so some people built the wall and some people protected the builders.
One of Mary Parker Follett's biggest contributions to management was the idea that _____. (a.) conflict is best reduced through integration and shared goals (b.) management should exercise their authority over employees (c.) differences should be ignored and everyone treated the same (d.) compromise is always best
(a.) conflict is best reduced through integration and shared goals
Which of the following is a similarity between Hersey and Blanchard's Situational Leadership theory and path-goal theory? (a) Both assume that leadership styles are consistent and difficult to change. (b) Both assume that leaders are capable of adapting and adjusting their leadership styles to fit the demands of different situations. (c) Both highlight the necessity of leaders to use power to dominate or manipulate others for personal gain (d) Both assume that leaders are insensitive and unresponsive to followers' needs and aspirations
(b) Both assume that leaders are capable of adapting and adjusting their leadership styles to fit the demands of different situations
One day a student missed my morning class (not this semester). He had just gotten a new phone and was using it as an alarm clock. He wrote to me saying: "I set three alarms for class but didn't realize my headphones were still connected so they played quietly through my headphones and I didn't hear them". If you said to yourself __________________. you've perceived this situation using the defensive bias. (a.) He must not care about this class very much. (b.) I can totally see that happening to me, you can't really blame the student for missing class since he tried really hard to get there. (c.) He sounds like he's lying. (d.) I'm a much better student than he is, that wouldn't happen to me.
(b) I can totally see that happening to me, you can't really blame the student for missing class since he tried really hard to get there
Which of the following are groups of concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions? (a) employee groups (b) advocacy groups (c) supplier groups (d) competitor groups
(b) advocacy groups
Kamala Harris was the first woman elected to either the position of President or Vice President. This is anticipated to be a step forward toward reducing the _______, an invisible barrier that prevents women and minorities from advancing to top organizational jobs. (a.) diversity bottleneck (b.) glass ceiling (c.) missing key (d.) organizational roadblock
(b) glass ceiling
H&M is a Swedish-based clothes retailer. They have stores in 30+ countries and they carry the same products worldwide. This is an example of: (a) joint ventures (b) global consistency (c) global adaptation (d) franchising
(b) global consistency
According to Human Relations Management: (a) jobs should be designed to meet higher-level needs of employees (b) happy workers will produce more (c) we should make organizations to be efficient machines (d) we should look for the best way to do things
(b) happy workers will produce more
Which of these believes a leader CAN change how they lead? (a) leadership behavior theory (b) path-goal theory (c) leadership trait theory (d) fiedler's contingency theory
(b) path-goal theory
Which of the following is a difference between property deviance and production deviance? (a) property deviance influences employees to steal company merchandise, whereas production deviance influences employees to endanger coworkers (b) property deviance affects company possessions and products, whereas production deviance affects the quality of work produced (c) property deviance falls into the category of workplace deviance, whereas production deviance falls into the category of political deviance (d) property deviance is aimed at gaining illegal ownership of a company, whereas production deviance is aimed at obtaining illegal products
(b) property deviance affects company possessions and products, whereas production deviance affects the quality of work produced
Two kinds of sexual harassment (a) intentional discrimination and minority domination (b) quid pro quo and hostile work environment (c) affirmative action and opportunistic behavior (d) adverse impact and disparate treatment
(b) quid pro quo and hostile work environment
Political uncertainty is the risk associated with: (a) policies affecting foreign companies (b) social unrest (c) changes in government policies (d) changes in law
(b) social unrest
Jonathan is the CEO of a cell phone manufacturing company. At the company's Annual General Meeting, he made an announcement to the shareholders about one vacant position in the company's supervisory board. In the context of managerial roles, which of the following roles does Jonathan illustrate in this scenario? (a) disseminator role (b) spokesperson role (c) liaison role (d) leader role
(b) spokesperson role
Ecru Inc. is a company that regularly provides dairy products and meat to a fast-food chain. In this scenario, Ecru Inc. is a _____. (a) internal stakeholder (b) supplier (c) buyer (d) competitor
(b) supplier
According to class, which of these two most influences the choices employees make? (a) the code of ethics (b) the organizational culture
(b) the organizational culture
An advantage of a buy strategy for expanding our portfolio is that: (a) it is cheaper up front (b) there are already existing products and sales, causing an immediate revenue stream (c) we get to establish the culture, mission, and values from day 1 (d) it allows us to divest our dogs
(b) there are already existing products and sales, causing an immediate revenue stream
Two of these apply to both groups and teams, but two only apply to teams. Pick the 2 that are needed to turn a group into a team. (a.) common, agreed upon vision (b.) 2 or more people (c.) hold each other mutually accountable (d.) interact or coordinate their work
(b) two or more people
One disadvantage of internal recruiting is that: (a) it reduces your training time (b) you can't expand the skills of your team that way (c) employees like growth opportunities (d) it can be risky because you don't know the applicant well
(b) you can't expand the skills of your team that way
Which of these was feedforward control from our video about Kettle Chips? (a.) Reusing the oil to power their cars. (b.) Buying a certain type of potato because of their sugar content. (c.) Carefully selecting employees based on their skills. (d.) Raking the chips while they are cooking.
(b.) Buying a certain type of potato because of their sugar content.
The process of identifying a job's content and qualifications is _______. (a.) recruiting (b.) job analysis (c.) job descriptions (d.) job evaluation
(b.) job analysis
One of my former students runs a clothing company. If he wants to look for a supplier with a good track record with environmental issues, he should look for one that is ________ certified (a) TQM (b) FDA (c) ISO 14000 (d) ISO 9000
(c) ISO 14000
I teach a class during spring semester called Organizational Development. Chapter 7 defined this term as: (a) the department formally in charge of guiding a change effort (b) using daily standups or "huddles" (c) a philosophy and collection of planned change interventions designed to improve an organization's long-term health and performance (d) change created quickly by focusing on the measurement and improvement of results
(c) a philosophy and collection of planned change intervention designed to improve an organization's long-term health and performance
It is common and acceptable for people to come in late or leave early from the marketing department's weekly meetings. This is an example of: (a) task identity (b) delegation (c) a team norm (d) team storming
(c) a team norm
The senior accountants at Spicedam have a disagreement with each other about the calculation of the company's annual budget because of their different industry experiences. However, they are willing to have a rational discussion and arrive at the optimal solution. In this scenario, the conflict among the senior accountants at Spicedam best exemplifies _____. (a.) a-type conflict (b.) channel conflict (c.) c-type conflict (d.) affective conflict
(c) c-type conflict
conflict: (a) is harmful and should be avoided at all times (b) occurs in the norming stage of team development (c) can move us towards or away from our goal (d) is always helpful
(c) can move us towards or away from our goal
If I find a student has cheated in one of my classes, in addition to consequences in my class, I also need to notify Academic Affairs. If they know that the student has also cheated in other classes, the punishment will likely be greater. This discipline system is part of bethel's: (a) concentration of effect (b) organizational culture (c) compliance program (d) code of ethics
(c) compliance program
The top management at Vermillion Inc. realized that there were some technical defects in the company's new manufacturing plant that was under construction. Technical specialists were sent to the site to correct the issues. This scenario illustrates the management function of: (a) planning (b) organizing (c) controlling (d) motivating
(c) controlling
Our class definition of motivation has 3 important pieces. A set of forces that..... Which is NOT one of the 3? (a.) initiates (b.) persists (c.) enables (d.) directs
(c) enables
Ryan is curious about how much he makes as an auditor for Deloitte versus how much his friends makes as an auditor for EY; the same job at different companies. This is an example of: (a) development (b) internal alignment (c) external competitiveness (d) organizational curiosity
(c) external competitiveness
______ occurs in highly cohesive groups when group members feel intense pressure to agree with the group. (a.) Dialectic inquiry (b.) C-type conflict (c.) Groupthink (d.) Satisficing
(c) groupthink
Edgar, the production manager at a textile factory, has noticed a decline in the production capacity of the factory. He wants to understand the reason behind this trend and make a decision on how to resolve the issue. In the context of rational decision making, which of the following is the first step that Edgar should ideally take? (a) identifying decision criteria (b) computing the optimal decision (c) identifying and defining the problem (d) generating alternative courses of action
(c) identifying and defining the problem
Which of the following statements is true of feedforward control? (a) it is a mechanism for gathering information about performance deficiencies after they occur (b) it represents the extent to which it is possible to implement each step in the control process (c) it provides information about performance deficiencies by monitoring inputs rather than outputs (d) it is also known as concurrent control
(c) it provides information about performance deficiencies by monitoring inputs rather than outputs
Cad Cream Inc., an ice cream company, has collaborated with Bite Snack Inc., a food manufacturing company, to come up with a third company, Cream Bite Inc. This new company manufactures energy bars with a variety of flavors. In this context, Cream Bite Inc. is a _____. (a.) multinational franchise (b.) wholly owned affiliate (c.) joint venture (d.) global new venture
(c) joint venture
Patrick Lencioni, the author of The Truth about Employee Engagement, is the founder and CEO of a _______ company (a) investment management (b) exercise equipment (c) management consulting (d) Italian food
(c) management consulting
Bethel has very few rules about when and how often faculty have to be on campus. Instead, the expectations are set through our culture and tradition. This is an example of _______ control. (a) bureaucratic (b) operational (c) normative (d) laissez-faire
(c) normative
Jada is in charge of her Rotary Club's annual fundraising auction. She determines the site of the event and decides who will collect donations from local businesses. She also decides who will sell tickets to customers and who will conduct the auction. Jada is engaged in the management function of _____. (a) leading (b) controlling (c) organizing (d) planning
(c) organizing
Which of the following is defined as the process of choosing a goal and developing a method or strategy to achieve that goal? (a) organizing (b) leading (c) planning (d) controlling
(c) planning
The purpose of our bad news role play day was to demonstrate how: (a) information needs to be timely (b) situational leadership works (c) planning out what you'll say helps you better manage conflict (d) the truth gets skewed with multiple retellings
(c) planning out what you'll say helps you better manage conflict
Which of the following is the abundance or shortage of critical organizational resources in an organization's external environment? (a.) Resource leveling (b.) Resource equilibrium (c.) Resource scarcity (d.) Resource augmentation
(c) resource scarcity
The first step in the control process is to: (a.) generate ideas for how to fix the problem you're experiencing. (b.) measure how you're currently doing. (c.) set clear standards of performance. (d.) benchmark against your competitors.
(c) set clear standards of performance
the only social responsibility that businesses have is to maximize profits (a) stakeholder model (b) accounting model (c) shareholder model (d) economic model
(c) shareholder model
Persons or groups with a legitimate interest in a company are known as _____. (a.) employees (b.) managers (c.) stakeholders (d.) shareholders
(c) stakeholders
Dominoes pizza had an ad running last year where they said if your curbside pizza order isn't delivered to your car within 2 minutes of being ready, you'll get one free. From a control perspective, this is their: (a) subjective control (b) corrective action (c) standard (d) benchmark
(c) standard
Social loafing occurs when ________. (a) workers develop healthy interpersonal relationships with other team members (b) team members feel intense pressure to not disagree with each other so that the team can approve a proposed solution (c) team members withhold their efforts and fail to perform their share of the work (d) workers complete the assigned tasks and feel obligated to socialize with other team members
(c) team members withhold their efforts and fail to perform their share of the work
It's almost halfway through the semester and I, along with other professors, are sending notices to students who are not doing well in class asking trying to get them to recognize the need for change. What stage are we at? (a) refreezing (b) transformation (c) unfreezing (d) intervention
(c) unfreezing
A SWOT analysis falls in which part of planning? (a.) How we're going to get there (b.) Where we want to be tomorrow (c.) It's in all 3 parts of planning (d.) Where we are today
(d) where we are today
Which of the following statements describes Fiedler's contingency theory? (a.) Leaders are capable of adapting their leadership styles to fit the demands of different situations. (b.) Leaders can increase subordinate satisfaction and performance by clarifying the paths to goals. (c.) Leaders must be matched to a situation that fits their leadership style. (d.) Leaders are judged as effective based on what they do and who they are.
(c.) Leaders must be matched to a situation that fits their leadership style.
Neve, a college student, likes to get the highest grade in the class otherwise she isn't satisfied with her work. According to the learned needs theory, she has a high need for: (a) esteem (b) self-actualization (c) challenge (d) achievement
(d) achievement
diversity drives business growth by: (a) decreasing competition in the industry (b) reinforcing affirmative action (c) weakening business monopoly (d) attracting different customers and markets
(d) attracting different customers and markets
Which of the following is the tendency to fill in the gaps where information is missing, that is, to assume that what we do not know is consistent with what we already know (a) countertransference (b) counterconditioning (c) regularization (d) closure
(d) closure
Bethel's Covenant for Life Together is similar to a corporate __________. (a) culture (b) administrative system (c) reporting system (d) code of ethics
(d) code of ethics
The sales employees love being a part of their team and often hang out together after work. The sales team is highly: (a) cognitive (b) norming (c) affective (d) cohesive
(d) cohesive
Producing milk is a simple business that has experienced few environmental changes. This means it has a low level of: (a) environmental intensity (b) resource scarcity (c) visual artifacts (d) environmental complexity
(d) environmental complexity
Sometimes when a team has been together so long they start to have the same ideas and perspectives. They also sometimes just agree with each other so that they'll be liked. This is called: (a.) cohesiveness. (b.) accommodations. (c.)`a team norm. (d.) groupthink.
(d) groupthink
One of the things I'm involved with at Bethel is ensuring all incoming students are registered for their first semester classes. Over the years, we've made small changes to gradually improve the process. This is an example of: (a) reengineering (b) an opportunity (c) transformational change (d) incremental change
(d) incremental change
An advantage of incremental change is that it: (a) can make dramatic changes quickly (b) has energizing pictures of before and after (c) plans everything out at once (d) is less costly up front
(d) is less costly up front
You overhear two engineering majors talking about their coursework and you can't really understand what they're saying because they are using words that are specialized just to engineering. They are using: (a) passive listening (b) initiation (c) noise (d) jargon
(d) jargon
Lauren, the brand manager of a luxury handbag store, attends fashion shows in various cities to study the current and upcoming fashion trends and get acquainted with people from the fashion industry. In the context of managerial roles, which of the following roles does Lauren illustrate in this scenario? (a) disseminator role (b) leader role (c) liaison role (d) monitor role
(d) monitor role
On a day to day basis, we focus on completing our _______ goals, which will in turn mean that we fulfill all our other goals. (a) mission-based (b) tactical (c) strategic (d) operational
(d) operational
Stories of the early church should serve as __________ to help create and maintain the culture of churches today. (a) artifacts (b) organizational ceremonies (c) underlying assumptions (d) organizational heroes
(d) organizational heroes
I've told you that if you average >94% on your 4 chapter tests you don't have to take the final, using a reward to try to motivate your behavior. This is based on the _______ theory of leadership. (a.) behavior-based (b.) situational (c.) trait-based (d.) path-goal
(d) path-goal
When a Course Progress Report is submitted by a faculty about their concern over a student's grade, I spend about 30 seconds assigning that to a case manager. Although 30 seconds isn't long, since about 900 are submitted each semester that adds up to about a day of my time spent on the task. My salary for those 8 hours should be considered part of the ______ costs of the information. (a.) feedback (b.) storage (c.) retrieval (d.) processing
(d) processing
Unlike monarchies, bureaucratic organizations: (a) prefer company owners over professional managers for supervision (b) hire people because of their family or political connections (c) vest authority in people rather than in task-defined positions (d) promote employees based on their experience or achievements
(d) promote employees based on their experience or achievements
Which of the following is the tendency to overestimate our value by attributing successes to internal causes and attributing failures to external causes? (a) modality effect (b) self-generation effect (c) confirmation bias (d) self-serving bias
(d) self-serving bias
employee theft of company merchandise is known as: (a) social consensus (b) distributive justice (c) whistleblowing (d) shrinkage
(d) shrinkage
Veronica, a cardiothoracic surgeon, is the most sought after doctor in Tentacare, a specialty hospital. Patients have utmost belief in her capabilities. Which of the following skills is Veronica most likely to have? (a) human skill (b) planning skill (c) conceptual skills (d) technical skills
(d) technical skills
In the context of creation and maintenance of organizational cultures, a primary source of organizational culture is ______. (a) a new employee (b) a new customer (c) a board of directors (d) the company founder
(d) the company founder
According to your textbook, which type of team has the most autonomy? (a) Self-designing teams (b) self-managing teams (c) employee involvement groups (d) traditional work groups
(d) traditional work groups
