Management Midterm MGT-102

14. In the role of _____________________, managers seek to improve their businesses, adapt to changing market condition, and ract to opportunities as they present themselves. figurehead disseminator liaison negotiator entrepreneur

entrepreneur

For managers___________________skills involve the ability to work with people and understand employee motivation and group process. human relations long-range technical executive conceptual

human relations

5. Which of these describe the area of applied ethics that focuses on real-world situations and the context and environment in which transactions occur? Ethhical relativism Stewardship Normative ethics Business ethics Virtual ethics

Business ethics

Which of the following profile of an organization focuses on relationships, team building, commitment, empowering human development, engagement, mentoring, and coaching? Market culture Clan culture System culture Adhocracy Culture Hierarchy culture

Clan culture

8. The Hierarchy Culture profile of an organization emphasizes creating, innovating, visioning the future, managing change, risk-taking, rule-breaking, experimentation, entrepreneurship, and uncertainty. True False

False

ABC Manufacturing is organized by departments and expertise areas, such as R&D, production, accounting, marketing, and human resources. Which of the following best describe ABC's organizational structure? Functional structure Vertical team structure Geographic structure Matrix structure Virtual structure

Functional structure

Which of the following is the most used organizational design? Virtual structure Matrix structure Functional structure Vertical team structure Geographic structure

Functional structure

Which of the following is an inclusive concept that involves all outside factors and influences that impact the operation of a business that an organization must respond or react to in order to maintain its flow of operations? Corporate culture Specific environment Task environment Competitive environment General environment

General environment

All individuals should be treated equally is a basic tenet of which principle? Resource Legal Justice Leadership Moral

Justice

15. All the following aspects are central to servant leadership EXCEPT: Working toward feasible goals Listening to others Placing self-interest before anything else Helping others whenever possible Inspiring through trust

Placing self-interest before anything else

10. Which term best describes decisions that are routine? Emotional intelligence Bounded rationality Non-programmed Programmed Heuristics

Programmed

9. Ordering office supplies can be described as which of these? Non-programmed decision Programmed Decision Heuristics-driven decision Low-involvement decision Reactive decision

Programmed Decision

6. Which system is quick, impulsive, and intuitive, relying on emotions or habits to provide clues for what do next? Ad hominem Reactive Methodical Logical Reflective

Reactive

11. Which of the following represents the first step in the decision making process? Analyze the alternatives Recognize that a decision needs to be made Select an alternative Evaluate the effectiveness of selected alternative Generate multiple alternatives

Recognize that a decision needs to be made

5. Which system is logical, analytical, deliberate, and methodical? REflexive Ad hominem Reactie Heuristics Reflective

Reflective

7. Which of the following represents a moral and legal entitlement-based approach? Justice Virtual ethics Rights Utilitarianism Universalism

Rights

8. Which two elements in emotional intelligence represent toggling back and forth between emotions and logic so that we analyze and understand our own emotions and then exert the necessary control to manage them as appropriate for the situation? Self-regulation and social skills Self-awareness and social skills Self-regulation and empathy Self-awareness and empathy Self-awareness and self-regulation

Self-awareness and self-regulation

12. Which of these environmental forces include different generations' values, beliefs, attitudes, customers and traditions, habits, and lifestyles? Technological Natural disaster and human induced environmental problems Socio-cultural Government and political Economic

Socio-cultural

14. Which of the following is a characteristic of a mechanistic organizational structure? Specialized tasks Participatory decision making Wide span of control Two-way communication Flexible: few rules

Specialized tasks

10 Which of the following describe empowering followers to make decisions and gain control over their work? Stewardship Altruism Servant leadership Ethical relativism Rights approach

Stewardship

According to the authors of the 2018 annual Global Risks Perception Survey (GRPS), which of these considers the systemic dynamics within the organization itself? Structural resilience Cyber resilience Integrative resilience Transformative resilience

Structural resilience

2. Natural disaster and human induced environmental problems are events such as high-impact hurricanes, and extreme temperatures as well as "man-made" environmental disasters such as water and food crises; large-scale involuntary migration are a force that affects organizations. True False

True

2. While the entrepreneur role describes managers who initiate change, the disturbance or crisis handler role depicts managers who must involuntarily react to conditions. True False

True

3. Early organizational theorists broadly categorized organizational structures and systems as either mechanistic or organic. True False

True

3. The ethical dimension of stakeholder theory is based on the view that profit maximization is constrained by justice, that regard for individual rights should be extended to all constituencies who have a stake in a business, and that organizations are not only "economic" in nature but can also act in socially responsible ways. True False

True

4. As monitors, managers are constantly scanning the environment for information, talking with liaison contacts and subordinates, and receiving unsolicited information. True False

True

5. Functional organizations are referred to as pyramid structures since they are governed as a hierarchical, top-down control system. True False

True

6. Advantages of virtual teams and organizations include cost savings, decreased response time to customers, and less harmful effects on the environment. True False

True

7. Companies and organizations change leadership and strategies and make structural and systems changes to meet changing competition, market forces and customers and end users' needs and demands. True False

True

9. Executive managers are at the top of the hierarchy and are responsible for the entire organization, especially its strategic direction. True False

True

An advantage of involving groups in decision-making is that you can incorporate different perspectives and ideas. True False

True

Effective managers recognize that given the complexity of many tasks, some failures are inevitable. True False

True

Maximizing shareholder wealth is often a short-sighted decision because it can harm the organization's financial viability in the future. True False

True

Process conflict refers to conflict about the best way to do something as individuals explore various options together in order to identify superior solutions. True False

True

Sylvia believes and tries to follow the principle that considers the welfare and risks of all parties when considering policy decisions and outcomes. She really tries incorporating a humane consideration of and for for individuals and groups when deciding a course of action. Sylvia follows which of these ethical principles? Virtue ethics Universalism Justice Utilitarianism Rights

Universalism

Which of the following describes mission of an organization? Who is our customer? What is our product or service? Who are we? Who will we become? What do we stand for and believe in? What standards can be used to evaluate us and judge us? What is our strategic purpose for operating?

What is our strategic purpose for operating?

15. Which of the following are characteristics of an organic organizational structure? Specialized tasks Vertical communication Structured Decision making Wide span of control Top down hierarchy

Wide span of control

11. The interactive nature of management means that most management work is: done alone passive conversational unimportant Abstract

conversational

While entrepreneur is a type of ________________role, leader is a(n)______________role. decisional; informational informational; decisional decisional; interpersonal interpersonal; decisional informational; interpersonal

decisional; interpersonal

Which of the following describes virtual structures? Mechanistic Boundaryless Inflexible Vertical Clustered

Boundaryless

10. Which of the following is an element of economic factors? New production forces Ethics Competitors and supply chain Taxation

Competitors and supply chain

In a liaison role, a manager performs formal duties like greeting customers and signing contracts. True False

False

The final step in the decision process is to select an alternative. True False

False

14. When Dianna does not know the outcome of each alternative until she has actually chosen that alternative, she is facing condition of_______________. time pressures escalation of commitment Uncertainty emotional intelligence confirmation bias

Uncertainty

6. James believes in the principle that an action is morally right if it produces the greatest good for the greatest number of people. This represents which of these ethical principles? Universalism Virtue Ethics Justice Utilitarianism Rights

Utilitarianism

9. Which of the following describe values of an organization? What is our strategic purpose for operating? What do we stand for and believe in? What standards can be used to evaluate us and judge us? Who are we? Who will we become? What is our product or service? Who is our customer?

What do we stand for and believe in? What standards can be used to evaluate us and judge us?

Which of the following describe values of an organization? What doe we stand for and believe in? What standards can be used to evaluate us and judge us? What is our product or service? Who is our customer? Who are we? Who will we become? What is our strategic purpose for operating?

What doe we stand for and believe in? What standards can be used to evaluate us and judge us?

4. Mechanistic organizational structures work best in unstable, complex, changing environments. True False

False

For programmed decisions, managers often develop heuristics, or mental shortcuts, to help to reach a decision. True False

True

In order to reduce groupthink, groups can assign a member to play the devil's advocate. True False

True

With evidence-based decision-making, managers are encouraged to rely on data and information rather than their intuition. True False

True

4. Which of these refers to our choices and decision-making processes and our moral principles and values that govern our behaviors regarding what is right and wrong? Ethics Corporate culture Stewardship Rights Justice

Ethics

Which of the following is an element of sociocultural forces? Health, food, stress Ethics Taxation Employment and wage raises New production forces

Ethics

2. Which term best describes the individuals or groups that are affected by an organization? Relationship Conflict Heuristics Stakeholders Bounded Rationality Ad hominem

Stakeholders

10. Front-line managers in organizations devote more of their time to conceptual issues. True False

False

7. Community relations and external consulting are self-described activities of a manager's responsibilities. True False

False

Effective decision-making relies on logic and not emotions. True False

False

2. Ethical relativism holds that people set their own moral standards for judging their actions. True False

True

13. ________________________________organizational structures work best in unstable, complex changing environments. Divisional Organic Functional Geographic Mechanistic

Organic

_____________________structures are, in effect, many functional departments grouped under a division head. Vertical team structure Matrix structure Virtual structure Functional structure Divisional structure

Divisional structure

3. In the leader role, managers pass privilege information directly to subordinates, whereas in the disseminator role, managers send information to people outside of their organizations. True False

False

With programmed decisions, information is more likely to be ambiguous, and the manager may need to exercise some thoughtful judgment and creative thinking to reach a good solution. True False

False

Which of the following supervise rank-and-file employee and carry out da-to-day activities within departments? Board of Directors First-line managers Middle managers Vice-Presidents Executive Managers

First-line managers

Which of the following is a characteristic of an organic organizational structure? Specialized tasks Top down hierarchy Vertical communication Wide span of control Structured decision making

Wide span of control

13. When Olamede, the Marketing Department chair, passes information to his faculty and staff about new policies through memos and emails, he is acting as a: disseminator leader liaison resource allocator monitor

disseminator

15. The role of _______________________, according to Mintzberg, involves managers making decisions about who get what, how much, when, and why. entrepreneur disturbance handler resource allocator liaison leader

resource allocator

Which of the following is an element of technological forces? Currency exchange rates Pollution Wars Ethics New production forces

New production forces

5. In a leader role, a manager counsels, communicates, and directs subordinates. True False

True

Which of the following profile of an organization emphasizes creating, innovating, visioning the future, managing change, risk-taking, rule breaking, experimentation, entrepreneurship, and uncertainty? System Culture Market Culture Clan Culture Hierarchy Culture Adhocracy Culture

Adhocracy Culture

Which of the following is an element of economic forces? Ethics Competitors and supply chain Health, food, stress New production forces Taxation Question 3

Competitors and supply chain

12. ______________________is related to influencing behaviors to act in accordance to the law or face consequences. Ethical relativism Servant Leadership Ethics Compliance Stewardship

Compliance

____________is related to influencing behaviors to act in accordance to the law or face consequences. Ethical relativism Compliance Ethics Servant leadership Stewardship

Compliance

Which skills for managers include the ability to see the organization as a whole and to understand how various parts fit together to work as an integrated unit? Human relations Technical Conceptual Working with rank-and-file employees Operational

Conceptual

11. Which of the following describes the beliefs and behaviors that determine how a company's employees and management interact inside an organization and also handle outside business transactions? Altruism Servant leadership Ethical relativism Stewardship Corporate Culture

Corporate Culture

14. Which of these describe a belief that corporations have a social responsibility beyond pure profits? Sarbanes-Oxley Ethical relativism Stewardship Servant leadership Corporate Social Responsibility (CSR)

Corporate Social Responsibility (CSR)

15. ___________________________is the generation of new or original ideas; it requires the use of imagination and the ability to step back from traditional ways doing things and seeing the world. Bounded rationality Creativity Groupthink Satisficing Heuristics

Creativity

1. Which of the following describes the action or process of thinking through possible options and selecting one? Bounded Rationality Decision-making Brainstorming Suppression of dissent Groupthink

Decision-making

Which of the following is NOT a trend predicted by the 2018 annual Global Risks Perception Survey (GRPS) in the external environment? Denuclearization Cyber vulnerabilities Domestic and international political tensions Environmental dangers Persistent inequality and unfairness

Denuclearization

7. _________________________is the ability to recognize, understand, pay attention to, and manage one's own emotions and the emotions of others. Non programmed decision Programmed decision Bounded Rationality Heuristic Emotional intelligence

Emotional intelligence

13. The tendency of decision makers to remain committed to poor decision, even when doing so leads to increasingly negative outcomes refers to: Programmed decision Heuristics approach Emotional intelligence Escalation of commitment Non-programmed decision

Escalation of commitment

4. ___________________refers to our beliefs about what is right versus wrong, good versus evil, virtuous versus corrupt. Ad hominem Ethics and morals Heuristics Bounded Rationality Groupthink

Ethics and morals

12. Which of the following represents the final step in the decision making process? Recognize that a decision needs to be made Select an alternative Evaluate the effectiveness of selected alternative Generate multiple alternatives Analyze the alternatives

Evaluate the effectiveness of selected alternative

Which of the following are at the top of the hierarchy and are responsible for the entire organization especially its strategic direction? First-line managers Rank-and-file employees Executive managers Final consumers Middle managers

Executive managers

1. The influence of managers is most clearly seen, according to Mintzberg, in the figurehead role. True False

False

8. As part of their responsibilities, all managers get involved in planning, scheduling, and monitoring the design, development, production, and delivery of the organization's products and services. True False

False

Which of the following describes long-range planning activity? As a manager at CBA Rides, Mason's primary responsibility is to bring together the work of others both inside his work unit and out. As the consumer Division head of JNJ Systems, Riya continually oversees the work of her subordinates. Suzie occupying an executive position at ABC Manufacturing is frequently involved in strategic planning and development. As a production manager, Jason evaluates and takes corrective action concerning the allocation and use of human, financial, and material resources at SBA Systems, Inc. Julie, a marketing manager at TTY Tools, continually watches for changes in the business environment and monitors business indicators such as economic indicators and business cycles.

Suzie occupying an executive position at ABC Manufacturing is frequently involved in strategic planning and development.

11. Which of the following is an element of government and political forces? Ethics Taxation Globalization Health, food, stress New production forces

Taxation

Which of the following approaches best defines the sum of those conditions of social life which allow social groups and their individual members relatively thorough and ready access to their own fulfillment? Utilitarianism The common good Justice Virtue ethics Rights

The common good

1. Our choices and decision-making processes and our moral principles and values that govern our behaviors regarding what is right and wrong are also part of ethics. True False

True

1. Overall, while economic data indicates that globalization has had a positive effect on the world economy, a dark side also shows that two-thirds of all households in 25 advanced-economy countries had incomes stagnate and/or decline between 2005 and 2014. True False

True

Networks have tow salient characteristics functional environment and divisional environment clustering and path length competitive environment and environmental change environmental complexity and environmental change mechanistic and organic

clustering and path length

9. An organization's external environment is also referred to as the corporate culture competitive environment task environment specific environment general environment

general environment

An organization's external environment is also referred to as the task environment specific environment general environment competitive environment corporate culture

general environment

3. Poor decision-making by lower-level managers can lead to any of the following adverse outcomes EXCEPT: increased expenses if there are too many supplies. frustration among employees if the decisions involve training workers. reduced morale if the decisions involve managing workers. increased productivity if there are too few workers. increased turnover if the decisions involve managing workers.

increased productivity if there are too few workers.

While spokesperson is a type of ________________________role, disturbance handler is a(n)____________________________role. informational; interpersonal informational; decisional decisional; informational decisional; interpersonal

informational; decisional

As a division manager at KB Foods, Michelle maintains information links both inside and outside KBF. According to Mintzberg, this represents____________________________role. figurehead spokesperson negotiator disseminator liason

liason

12. When Samantha, manager at ABC International, seeks and receives information from both web and industry journals, she is acting as a: disseminator monitor resource allocator liaison leader

monitor

When Elizabeth is representing management side and is dealing with union representatives and labor agreements and settling terms of employees contracts and salary increases, Elizabeth is engaging in the role of a_________________. disturbance handler resorce allocator leader negotiator liaison

negotiator

For managers______________skills refer to having the ability to use the tools, procedures, and techniques of their special areas. long-range technical conceptual human relations executive

technical

Rebecca has always touted social recognition, friendship, accomplishment, and comfort as her desired goals that she is working towards in life. These are examples of__________________. normative ethics instrumental values ethical relativism terminal values ethical dilemmas

terminal values