Management principles ch.12 case study

The new performance management system at the Long Island Jewish Medical Center (L.I.J.M.C.) was specifically designed to address which of the following problems with traditional performance reviews?

Performance reviews are too subjective.

If you wanted to find out how good an applicant was at math, which of the following tests would you use?

A cognitive abilities test

Denise offers her employees vision, dental, and life insurance. These benefits are:

not required by law., because they're just benefits of the job

A nonprofit that helps low-income elderly people and their families navigate the health care system has been experiencing high turnover among its entry-level social workers. To reduce turnover, the organization should:

offer internship opportunities to college students getting degrees in social work.

If Denise wants to know how much the jobs in her gym are worth in comparison to jobs in other gyms in her area, she should do a:

wage and salary survey.

Maya is hoping to hire lifeguards to work at her community pools this summer. What is the first step she must take in this process?

Determine how many lifeguards she will need

Denise is planning on opening a new gym, and she wants to be sure that her employees can move to any open position and do well. What pay system will help her to achieve this goal?

Skill-based pay system

Yale University uses __________ to correct discrimination that has occurred in the past. They have prevented Asian-American and Caucasian students from attending the university while favoring African-American and Hispanic students.

affirmative action

Airbnb, Bain and Company, and Guidewire ranked one, two, and three, respectively, on Glassdoor's 2016 Employees' Choice Awards list as the best large companies to work for. A firm that seeks to be recognized as a great place to work is building its _____

employer brand

1. Gourd Supermarkets has an extensive training program for all new employees and then has all employees spend a day in customer service and workplace safety training each year. 2. Pure Nature Vitamins rewards employees with annual incentive pay based on that year's performance rather than salary increases based on seniority. 3. Jessica wants to know her job will be there for her year after year.

1. Old social contract 2. New social contract 3. Old social contract

In March 2011, the U.S. Supreme Court heard a case against Walmart. The purpose of the Supreme Court hearing was to decide if Walmart could be charged in a class action lawsuit that says that Walmart deprived female employees of pay and promotions. A key decision in the case involved whether or not employees working in different jobs in different stores had enough in common to be considered a "class." 1. This news event refers to a case of 2. One logical outcome of this case would be:

1. discrimination 2 for Walmart to implement an affirmative action plan.

When it is time for Jamal's performance appraisal, his manager, several of his coworkers, his primary client, and Jamal himself fill out forms describing his effectiveness. This is an example of

360-degree feedback

Imagine that Scott has asked your opinion about whether Barcelona should try to reduce involuntary turnover. What is an advantage of the current practice of firing a large percentage of employees?

Barcelona can replace less effective performers with better performers.

The ranking performance appraisal system tries to improve performance ratings by forcing managers to:

Compare employees

Which of the following problems might occur with the new performance appraisal system at L.I.J.M.C.? Check all that apply.

Different types of patients might be more or less susceptible to infection; Employees might get discouraged, because they feel they have no control over patient satisfaction ratings.

Your consulting division is finding that competition for experienced business consultants who earn clients' trust is intense. Furthermore, once a good consultant is hired, it is important to retain that person so they don't go elsewhere—taking their clients with them. What would be the most appropriate HRM approach?

Find out what kind of work environment and benefits consultants most value and become well-known for providing these things.

Mary Celeste Barnes owns Blackberry Farms and Blackberry Mountain, resorts in Tennessee. Now she is opening The Valley, a new leisure park. As a result, her strategy for the next few months will focus on finding the right people to work at her new property. Which of the following HR functions should she focus on?

Forecasting

When Scott says, "Human resources is one of the most important things we do in our business," what is he referring to?

Managing employees as a source of competitive advantage