management quiz questions

. Which of the following statements regarding upward influence is incorrect? Select one: a. While helping higher-ups be more effective can help employees gain more power for themselves, there is no gain for those same employees from allowing those below to influence them. b. Asian American and Caucasian American managers use different tactics in influencing their superiors than they utilize in influencing their subordinates. c. As organization complexity grows, the need for upward influence increases. d. Upward influence examples include forming an alliance or a perceived alliance with a higher up and appealing to a higher authority.

a

3M Corporation provides its employees time each week to generate ideas for new products. This "innovation time" is responsible for the development of such products as Post-it notes. 3M has a(n) _____________ culture. Select one: a. innovative b. people-centered c. detail oriented d. aggressive

a

A research and development company has been asked to see if a rare flower only found in the Amazon has the potential to shrink brain tumors. Since there is only a small supply of the flower, the lab supervisor has to take which role to make sure each scientist gets an equitable amount? Select one: a. resource allocator b. negotiator c. liaison d. disseminator e. monitor

a

According to the leadership decision tree, a leader who makes a decision alone using available information has a(n) Select one: a. autocratic decision-making style. b. consultative decision-making style. c. group decision-making style. d. laissez-faire decision-making style.

a

Which of the following is NOT a technique Fred Taylor used to enhance worker productivity? Select one: a. Place both workers and managers on salary to reduce friction. b. Design the most efficient way of doing each part of a job. c. Supervise workers and managers to make sure they follow procedures and rest only when told to. d. Study and time each element of the job. e. Allow managers to plan the work to be done.

a

At Walt Disney World, guests staying at The Grand Floridian Resort and Spa find thick white terrycloth robes hanging in the cupboard when they arrive in the room. Maids do not just place washcloths in the bath area; they form the washcloths into animals and arrange them on the vanity ready for a photograph. At night mints appear on the pillows and when the beds are made in the morning, any plush animals children have purchased or brought from home will be arranged in an entertaining formation on the finished bed. These examples suggest that Walt Disney Company is _______ __________. Select one: a. people-oriented. b. detail-oriented. c. team-oriented. d. outcome oriented.

b

Frederick Taylor devised the science of shoveling by determining Select one: a. how much weight a worker can physically lift. b. how heavy a shovel should be for optimal performance c. what type of worker should do the type of job. d. how fast the train could travel

b

Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of Select one: a. forming. b. storming. c. norming. d. performing.

b

Managers at a pharmaceutical research and development firm have checkbooks that they carry around with them as they monitor their subordinates. If a manager notes outstanding behavior by a subordinate, they can write the high-level performer a check on the spot. This is an example of the manager's ___________ power. Select one: a. referent b. reward c. expert power d. information

b

Nelson is the manager of a marketing department in a medium sized company. Nelson has six employees reporting to him. In deciding the goals for the department for next quarter, Nelson is holding a meeting for employee input and direction. Nelson uses a(n) _________ style of decision making in the marketing department. Select one: a. authoritarian b. democratic c. laissez-faire d. supportive

b

People-oriented behaviors include Select one: a. providing employees instructions. b. treating employees with respect. c. structuring employee roles. d. planning for increased employee performance.

b

Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. Compared to Randy, Rebecca was: Select one: a. equally effective and efficient b. equally effective but not as efficient c. neither effective nor efficient d. equally efficient but not as effective

b

The coordinator role includes Select one: a. gathering information from the larger organization and informing those within the organization about team activities. b. interfacing with others within the organization so that the team's efforts are in line with other individuals and teams. c. addressing a specific issue or problem until it is resolved. d. keeping the team on track in terms of suggesting any needed changes to the team's process.

b

The question of whether decisions should be made by management versus employees is referred to as Select one: a. Initiative b. Centralization c. Order d. Discipline

b

When an employee does what she is asked to do because she wants to earn a bonus, her behavior is influenced primarily by the leader's use of _____ power. Select one: a. connection b. reward c. expert d. coercive e. referent

b

Which of the following statements regarding culture dimensions is incorrect? Select one: a. Employees tend to stay longer in people-oriented cultures. b. Outcome-oriented cultures hold managers accountable for success, but not other employees. c. In team-oriented cultures, managers have more positive relationships with their subordinates than in other cultures. d. Proactive behavior tends to emerge often in service companies.

b

"We survived!" is the common sentiment of the group stage of Select one: a. forming. b. storming. c. norming. d. adjourning.

c

All of the following are factors contributing to building high-quality leader-member exchange except Select one: a. leader fairness. b. leader delegation. c. employee job satisfaction. d. personality similarity.

c

All of the following are true regarding Henry Mintzberg except: Select one: a. He followed managers around for several weeks b. He concluded that managers assume multiple roles c. He discovered that managers jobs were clearly defined and standardizable d. He categorized roles into three main groups

c

Dana's boss uses verbal reprimands and public criticism to force compliance from Dana and her coworkers. This is a form of ___ power. Select one: a. information b. reward c. coercive d. expert e. legitimate

c

Downward influence is best achieved through Select one: a. citing the firm's goals. b. forming alliances. c. an inspiring vision. d. forming support networks.

c

In which of the following firms is formalization likely to occur? Select one: a. small, local pizza shop b. advertising agency c. unionized manufacturing firm d. nonunion heavy construction firm

c

Organic structures Select one: a. are those that resemble a bureaucracy and are highly formalized and centralized. b. cross a functional structure with a product structure. c. are flexible and decentralized structures with low levels of formalization where communication lines are more fluid. d. are how individual and team work within an organization are coordinated.

c

Teams differ in terms of the tasks they are trying to accomplish, and the major tasks include all of the following EXCEPT Select one: a. production. b. idea generation. c. directing. d. problem-solving.

c

The Big 5 personality trait ___________ has the strongest relationship to both leader emergence and leader effectiveness. Select one: a. conscientiousness b. agreeableness c. extraversion d. openness

c

The firm places its employees into five-person groups and gives them projects that are to be completed by each group with minimum direction from a project leader. Compensation in the firm is divided into two parts—that earned for your primary job, and that earned for work in your group. Once each year, training seminars are conducted for all company employees to learn the latest techniques in collaboration. This firm has a(n) ____________ __________ culture. Select one: a. people-oriented b. detail-oriented c. team-oriented d. outcome-oriented

c

The fundamental factors affecting group cohesion include all of the following EXCEPT Select one: a. similarity. b. stability. c. strength. d. size.

c

The group members are more open and respectful toward each other, and willing to ask each other for both help and feedback, at the stage of Select one: a. forming. b. storming. c. norming. d. adjourning.

c

The ideal size for a team depends on the Select one: a. company. b. number of employees in the organization. c. task at hand. d. KSAs of team members.

c

The purpose of assembling a team is to Select one: a. collaborate on numerous tasks. b. compensate employees based on shared outcomes. c. accomplish larger, more complex goals. d. provide improved performance.

c

The school district negotiator notes during contract negotiations with the teachers' union that the district cannot afford a 3% wage increase. The district negotiator presents the current expenditure budget, the projected tax revenue and state contributions, and the currently increasing unemployment rate in the community's tax base as evidence of the lack of extra money for the increases. The district negotiator is attempting to convince the teachers' negotiator to pull back his demands using Select one: a. inspirational appeals. b. pressure. c. rational persuasion. d. personal appeals.

c

When negotiating a deal on the purchase of a new automobile, Bradley had manufacturing cost data from his neighbor who worked for the car manufacturer. Bradley got himself a good deal on his purchase due to his ___________ power in the negotiation. Select one: a. referent b. legitimate c. information d. coercive

c

Which of the following is not a key characteristic of authentic leaders? Select one: a. They are not afraid to act they way they are. b. They understand where they are coming from. c. They have no set priorities. d. They have high levels of personal integrity.

c

Which of the following statements regarding Toyota's just-in-time production and suppliers is incorrect? Select one: a. Around 75% of the final Toyota vehicle is produced by its suppliers. b. Long-term relationships are established with Toyota suppliers. c. Toyota work goes to the lowest bidding supplier. d. Toyota sends engineers to supplier firms to assess and improve their production processes.

c

Which of the statements regarding research on House's path-goal theory is correct? Select one: a. House's theory suggests that the leader's style is fixed and the environment changes. b. The theory has been fully tested and verified. c. The theory's greatest contribution is the importance of the leader's ability to change styles depending on the circumstances. d. House's theory is based upon goal-setting theory.

c

Which one of the following sentences best defines management? Select one: a. Management is the art of planning, organizing, leading and controlling b. Management is the art of getting things done through the resources available in the organization c. Management is the art of getting things done through others d. Management is the social and informal sources of influence that one uses to inspire action taken by others

c

"People are generally dishonest" is an example of a Select one: a. cultural orientation. b. cultural artifact. c. cultural value. d. cultural assumption.

d

A number of weight loss products advertised on television feature doctors who note the safety and effectiveness of the product. This approach to convincing viewers to purchase the product is an example of the _______________ influence tactic. Select one: a. rational persuasion b. personal appeal c. pressure d. legitimating

d

A professor determines what students will study, what assignments they will complete, and what standards they must reach in order to pass due to _________ power. Select one: a. coercive b. referent c. reward d. legitimate

d

By virtue of his title, Richard Pfieffer, President and CEO of Compaq Computers has ______ power. Select one: a. referent b. expert c. reward d. legitimate e. coercive

d

Formalization Select one: a. can lead to greater innovativeness. b. enhances employee motivation. c. provides for quicker decision making. d. makes employee behavior predictable.

d

Group leaders can finally move into coaching roles and help members grow in skill and leadership in the stage of Select one: a. forming. b. storming. c. norming. d. performing

d

Indra Nooyi has proven to be an effective leader for PepsiCo since she took over the firm in 2006. She exhibits all of the following leadership qualities except Select one: a. vision. b. charisma. c. proven track record in the industry. d. laid-back performance standards and style.

d

Servant leaders Select one: a. put themselves first. b. make their overriding goal getting their employees to contribute to the community. c. make their primary mission high-level personal achievement. d. feel an obligation to their employees, customers and the larger community.

d

The decision for Campbells, manufacturer of soup, frozen dinners, and other food items to sell Vlasic Foods International Inc. would have been made at what organizational level? Select one: a. Administrative management b. Middle-level marketing management c. First-line management d. Top management e. Front-line supervisor

d

The information system department's employees are highly skilled individuals who possess a very internal locus of control. The firm is looking to hire a manager for the department to replace the retiring manager. What type of leadership style would likely be most effective with this group? Select one: a. supportive b. achievement-oriented c. directive d. participative

d

When the CFO of ABC Inc. establishes a good working relationship with CNB Bank so that the firm is able to get an emergency loan on short notice, the CFO is successfully filling the _____ role. Select one: a. leader b. entrepreneur c. negotiator d. liaison e. figurehead

d

Which of the following statements about management is true? Select one: a. Management exists only in business firms. b. Management occurs solely among individuals at high levels in organizations. c. Management is relatively unimportant in non-profit organizations. d. None of the answers listed. e. Management exists in organized crime and street gangs

e

A team may be charged with coming up with a new marketing slogan which is what kind of task? Select one: a. Production. b. Idea generating. c. Directing. d. Problem-solving.

b