Management test 1

Sarah is responsible for making sure that her employer's workforce is at parity with the relevant labor market. She accomplishes this by performing a workforce utilization analysis. True False

True

Suzanne is not looking for a new job, but she could be persuaded to take one if the right opportunity came along. Suzanne would be considered a passive jobseeker

True

The Immigration Reform and Control Act requires employers to verify the legal rights of applicants to work in the U.S. True False

True

The Uniform Guidelines on Employee Selection Procedures were designed to help employers, labor organizations, employment agencies, and licensing boards comply with the requirements of federal laws prohibiting employment discrimination. True False

True

Tim wanted to work at TruTech. He did not see any positions advertised by the company, so he sent an unsolicited resume along with a cover letter inquiring about job opportunities. In this recruitment situation, the applicant was active and the company was passive. True or false

True

the employees at happy table are a close knit group. They show a great deal of concern for each other and for their customer. This typifies what type of corporate culture? a. adhocracy b. clan c.market d. hierarchical

b. clan

the idea that things tend to go more smoothly when there is some way to align the interests of an organization and its employees is an aspect of which underlying principle of high performance work system a. shared information and trust b. performance reward linkage c. egalitarianism and engagement d. knowledge development

performance reward linkage

Major federal EEO laws have been enacted to prevent discrimination against groups of workers most often affected by unfair employment practices. These groups are referred to as a. privileged classes. b. equal employment classes. c. protected classes. d. significant worker classes.

protected classes.

A career plateau is a situation in which

either organizational or personal reasons reduce the probability of moving up the career ladder.

part of Eric job is _________ which requires him to perform systematic regular monitoring of major external forces that influence the organization a. exception reporting b. demand forecasting c. influence analysis d. environment scanning

environment scanning

when implementing a high performance work system, a process audit would be part of which step? a. evaluate/ sustain b. build a case for change c. communication d. engage stakeholders

evaluate/ sustain

in the long run firms must approach outsourcing decisions based on cost alone to strengthen their core capabilities true or false

false

the principle of shared information is part of the implementation of a command and control work system true or false

false

what type of fit describes high performance work systems that complement and reinforce one another a. horizontal fit b. depth fit c. lateral fit d. vertical fit

horizontal fit

HR scorecard can be used to diagnose a. competitive strategic alignment b. short term organizational efficiency c. long term organizational efficiency d. horizontal fit and vertical fit

horizontal fit and vertical fit

Public employment agencies may help employers by providing all of the following services EXCEPT

human resource planning.

Many manufacturers have relocated to the South because

lower-cost labor is plentiful there and unions are less prevalent.

the corporate culture at federal financial services is very competitive and encourages result oriented behaviors. what type of culture is this? a. clan b.hierarchical c. adhocracy d. market

market

a company that utilizes a differentiation strategy is competing on the basis of providing something unique to its customers true or false

true

among paula's responsibilities are identifying, developing, and tracking talented individuals so that they may eventually assume top level positions within the firm. Paula is responsible for succession planning. true or false

true

forecasting is frequently more of an art than a science, providing inexact approximations rather than absolute results true or false

true

in order to do an effective job at strategic planning, managers do all of the following except a. neglect supply considerations b. perform supply analyses c. make forecasts of labor demand d. balance supply and demand considerations

neglect supply considerations

if a firm as much or more weight to seniority as a ability and productivity when considering layoffs it is likely that the organization is unionized true or false

true

in order to be prepared to quickly fill potential job openings with internal candidates, Mary should use skill and management inventories to create an employee replacement chart true or false

true

managers at vivitech are required to assess horizontal fit periodically. They can use HR scorecard to determine whether or not particular HR practices reinforce one another. true or false

true

one of the tools available to managers to assess the strategic alignment of their work systems in the HR scorecard true or false

true

ron is a manager at vivitech. He wants to explain the business needs to his employees who don't have a good sense of the big picture view of the organization's goals. one of the best ways for him to do this is to show them the gap between the organization's current performance and capabilities and where it needs to be in the future true or false

true

sally is looking at her company's practice and performance in a specific area and comparing them other companies. Sally is engaged in the process of benchmarking true or false

true

timely and accurate communication are essential for high performance work systems to succeed true or false

true

to encourage employees to pursue job outcomes that are in alignment with an organization's goals, managers should link reward to performance true or false

true

vivitech has embraced the principle of shared information. this indicates that they are shifting away from the mentality of command and control toward one more focused on employee commitment true or false

true

An employer interviews 150 qualified applicants, 100 whites and 50 Hispanics. If 25 whites are hired, a minimum of how many Hispanics would have to be hired to avoid charges of adverse impact? a. 20 b. 10 c. 13 d. 8

10

a recent gallup study reported that firms with top engagement scores had ________ higher profitability a. 32 percent b. 16 percent c. 45 percent d. 21 percent

16 percent

a recent gallup study reported that firms with top engagement scores had __________ higher productivity a. 72 percent b. 11 percent c. 18 percent d. 36 percent

18 percent

Which of the following people would not fall under the broad definition of protected classes? a. A 40-year-old white man b. A 58-year-old white man c. A 32-year-old black man d. A 27-year-old white woman

A 40-year-old white man

Instead of helping job seekers find the right job, __________ concentrate on helping employers find the right person for a job.

A executive search firms

When Jocelyn interviewed for a position at TruTech, the interviewer told her about the downsides to the job, including the need to work long hours on occasion and the stress that sometimes accompanies tight deadlines. The interviewer was using

A realistic job preview

TruTech wants to strengthen its on-campus recruiting relationships. Which of the following steps should it consider pursuing? a. Provide guest speakers for classes b. Invite advisors to bring student groups to the TruTech offices c. Conduct mock interviews d. All of these are correct.

All of these are correct.

According to the ASA model, inbreeding can occur when employees who do not fit in leave. In which stage does this occur?

Attrition

Felton Corp. will be found in violation of the Immigration Reform and Control Act, if it does not submit all completed Form I-9s to Immigration and Naturalization Service officers for approval. True False

False

Most American clothing makers have outsourced or offshored work because the quality of the items produced is much greater when manufactured outside the United States. True or False

False

State and local governments are exempted from the provisions of the Civil Rights Act and Equal Employment law. True False

False

Stickiness refers to a company's efforts to help existing and prospective workers understand why it is a desirable place to work. True or False

False

The bona fide occupational qualification (BFOQ) exception does not apply to discrimination based on national origin. True False

False

Title VII of the Civil Rights Act provides employees with a statutory right to complete religious freedom in the workplace. True False

False

A women's apparel store may not refuse to hire a male for a job as a fitting room attendant. True False

False

A 35-year-old applicant who is denied employment based upon age may file a claim under the Age Discrimination in Employment Act if the organization hired a 21-year-old. True False

False

A study by the Kessler Foundation and National Organization on Disability (NOD) found that only a little over __________ of adults with disabilities go online.

Half

Which of the following employers are covered under the Civil Rights Act of 1964? a. Bona fide, tax-exempt private clubs b. Religious organizations employing persons of a specific religion c. Labor unions having 15 or more members or employees d. Organizations hiring Native Americans on or near a reservation

Labor unions having 15 or more members or employees

Executives who coach, advise, and encourage individuals of a lesser rank are referred to as

Mentors

Which of the following are the two forms of sexual harassment recognized by the EEOC? a. Quid pro quo and hostile environment b. Traditional and work environment c. Good intentions and discriminatory d. On the job and off the job

Quid pro quo and hostile environment

Tim's analysis revealed that as a class, Hispanic workers at his firm are underutilized. What does this mean? a. Their workforce composition is below external figures. b. They earn less than the national average. c. They work fewer hours than non-Hispanic workers. d. They make less money than members of nonprotected classes.

Their workforce composition is below external figures.

A major problem women face in employment is balancing their managerial careers with their families. True or False

True

A research study has found that managers often hire external candidates rather than promote their current employees because they have a tendency to overvalue unfamiliar candidates and undervalue known ones. True or False

True

Adverse impact refers to the unintentional rejection for employment, placement, or promotion of a significantly higher percentage of members of a protected class when compared with members of nonprotected classes. True False

True

It is not uncommon for firms to attempt to gain secrets from their competitors by hiring away their employees. True or false

True

In which of the following decisions did the Supreme Court state that affirmative action programs are not illegal per se as long as rigid quota systems were not specified for different protected classes? a. Albemarle Paper Co. v. Moody b. Ricci v. DeStafano c. University of California Regents v. Bakke d. Griggs v. Duke Power

University of California Regents v. Bakke

clara's firm has been unable to execute effective. Clara feels that this can be corrected through educational learning. Clara wants to address which section of the "4As" framework? a. alignment b. ability c. architecture d. agility

agility

in ______ environment, one would expect to see that collaboration and teamwork are encouraged and status and power differences are diminished a. an egalitarian b. a self actualization c. an autocratic d. democratic

an egalitarian

building commitment to high performance work system is a. an ongoing activity b. always costly c. never based on technology d. always competitive

an ongoing activity

The mission of a company A. is used for the systematic monitoring of its external opportunities b. is the basic purpose of the company c. is the strong enduring belief used by the company to make decisions d. provide a perspective on where the company is headed

b. is the basic purpose of the company

a ________ is a measurement framework that helps managers translate strategic goals into operational objectives a. balanced scorecard b. benchmark c. cultural audit d. trend analysis

balanced scorecard

A __________ occurs when a person has learned a job too well and is bored with day-to-day activities.

content plateau

at the fundamental level a firms strategy should focus on creating value for a. subordinates b. customers c. suppliers d. resellers

customers

the strategic vision of a company a. is the basic purpose of the company b. is used for the systematic monitoring of its external opportunities c. is the strong enduring belief used by the company to make decisions d. provides a perspective on where the company is headed

provides a perspective on where the company is headed

Peter, a 35-year-old white man, is in a production unit with one other white man, two women, and a Hispanic man. Over the past year, the two women and the Hispanic man have received the best assignments. On two occasions when Peter requested a specific assignment because he felt it was more interesting and offered more learning opportunities, his request was denied and the assignment was given to one of the women. Peter is experiencinga. reverse discrimination. b. retaliation. c. affirmative action. d. sexual harassment

reverse discrimination.

to invest in employee knowledge development all of the following HR practices would be appropriate except a. selecting the best and brightest candidates available b. rewarding employees for absenteeism c. providing all employees with continuous training d. rewarding employees for the acquisition of new skills

rewarding employees for absenteeism

the smith family lives in the same community where topico has its corporate offices. The smiths are ____________ of Topico. a. customers b. secondary stakeholders c. primary stakeholders d. creditors

secondary stakeholder

Top management at ValuTech want to proactively leverage diversity within the company. The first step towards this goal is to a. ignore difference. b. understand difference. c. see difference. d. value difference.

see difference.

a competitive environment includes all the following except a. subordinates b. new entrants c. rivals d. suppliers

subordinates

An informal network of interpersonal relationships that has traditionally disadvantaged members of a protected class by providing a means for senior members of an organization to pass along career tips to selected junior members is

the good old boys' network.

which of the following is not a primary principle for support of high performance work system? a. knowledge development b. totalitarianism c. linking rewards with performance d.shared information

totalitarianism

Abe wants to use a qualitative approach to forecast demand. He should consider any of the following methods except a. soliciting expert opinion b. management forecasts c.the Delphi technique d. trend analysis

trend analysis

Many high performance work system begin with highly directive recruitment and selection practices true or false

true

Mentoring is an important indicator of management support in career development. True or false

true

One of the underlying ideas of high performance work systems is that workers are intimately acquainted with the nature of their own work and are therefor in the best position to recognize problems and devise solutions to them true or false

true

Steph is trying to convince the management at vivitech to implement a high performance work system. In several meetings, members of senior management have stressed the importance of increasing innovation and efficiency while lowering costs and providing something unique to the customer. The success criterion that Steph should emphasize is that of being valuable true or false

true

The Equal Pay Act makes it illegal to discriminate against people in terms of the pay, employee benefits, and pension they earn based on their gender when they do equal work. True False

true

Tim needs to map his firms strategy in order to ensure strategic alignment. one tool that he could use for this task is a balanced scorecard true 0r false

true