Management test 2 questions
The ___________ styles are inappropriate when the issue is important to you. Integrating and compromising Dominating and integrating Avoiding and compromising Avoiding and obliging Obliging and dominating
Avoiding and obliging
The conflict handling style that is passive withdrawal from the problem and active suppression of the issue is: Integrating Obliging Avoiding Dominating Compromising
Avoiding
Which of the following should a person do to manage conflict? Avoid conflict at all costs Ignore the conflict until it goes away Use evaluative rather than descriptive language Be open and honest Push strongly to "win" the conflict
Be open and honest
In groupthink, the illusion of unanimity is likely to: Breed excessive optimism Cause groups to underestimate opponents Cause groups to interpret silence as assent Question loyalty of dissenters Cause the group to ignore ethical considerations
Cause groups to interpret silence as assent
he use of expert power tends to result in: Coercion Compliance Commitment Resistance Rebellion
Commitment
Grace takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Grace has a(n) ________ style. Analytical Conceptual Directive Behavioral Consultative
Conceptual
___________ are shared perceptions among members of a team about the intensity of disagreement over either tasks or relationships. Conflict processes Conflict states Conflict handling styles Personality conflicts Intergroup conflicts
Conflict states
Individuals who are behavioral in decision making style: Risk being autocratic and focusing on the short term Sometimes overanalyze situations Prefer written to verbal information Are good at finding creative solutions to problems Have a tendency to avoid conflict
Have a tendency to avoid conflict
Any attempt to control or manipulate the images related to a person, organization, or idea is called: Political tactics Influence management Coalition building Organizational politics Impression management
Impression management
Which of the following is not an advantage of group decision making? Greater commitment to a decision Less pressure to conform Better understanding of the decision rationale Greater pool of knowledge More visible role modeling
Less pressure to conform
Which of the following is not a symptom of groupthink? Mindguards Illusion of unanimity Self-censorship Illusion of invulnerability Overestimation of opponents
Overestimation of opponents
________ conflict is defined as interpersonal opposition based on individual dislike or disagreement. Dominating Distributive Personality Integrative Devil's advocate
Personality
Which of the following is a "soft" influence tactic? Exchange Coalition tactics Legitimating tactics Rational persuasion Pressure
Rational persuasion
One's reputation is an example of ________ power. Reward Coercion Referent Legitimate Expert
Referent
Eight common symptoms of _________are: Invulnerability Inherent morality Rationalization Stereotyped views of opposition Self-censorship Illusion of unanimity Peer pressure Mindguards
groupthink
A person who is indifferent to and ignores another's influence attempt is exhibiting: Resistance Rebellion Compliance Commitment Coercion
resistance