Management test 2 questions

The ___________ styles are inappropriate when the issue is important to you. Integrating and compromising Dominating and integrating Avoiding and compromising Avoiding and obliging Obliging and dominating

Avoiding and obliging

The conflict handling style that is passive withdrawal from the problem and active suppression of the issue is: Integrating Obliging Avoiding Dominating Compromising

Avoiding

Which of the following should a person do to manage conflict? Avoid conflict at all costs Ignore the conflict until it goes away Use evaluative rather than descriptive language Be open and honest Push strongly to "win" the conflict

Be open and honest

In groupthink, the illusion of unanimity is likely to: Breed excessive optimism Cause groups to underestimate opponents Cause groups to interpret silence as assent Question loyalty of dissenters Cause the group to ignore ethical considerations

Cause groups to interpret silence as assent

he use of expert power tends to result in: Coercion Compliance Commitment Resistance Rebellion

Commitment

Grace takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Grace has a(n) ________ style. Analytical Conceptual Directive Behavioral Consultative

Conceptual

___________ are shared perceptions among members of a team about the intensity of disagreement over either tasks or relationships. Conflict processes Conflict states Conflict handling styles Personality conflicts Intergroup conflicts

Conflict states

Individuals who are behavioral in decision making style: Risk being autocratic and focusing on the short term Sometimes overanalyze situations Prefer written to verbal information Are good at finding creative solutions to problems Have a tendency to avoid conflict

Have a tendency to avoid conflict

Any attempt to control or manipulate the images related to a person, organization, or idea is called: Political tactics Influence management Coalition building Organizational politics Impression management

Impression management

Which of the following is not an advantage of group decision making? Greater commitment to a decision Less pressure to conform Better understanding of the decision rationale Greater pool of knowledge More visible role modeling

Less pressure to conform

Which of the following is not a symptom of groupthink? Mindguards Illusion of unanimity Self-censorship Illusion of invulnerability Overestimation of opponents

Overestimation of opponents

________ conflict is defined as interpersonal opposition based on individual dislike or disagreement. Dominating Distributive Personality Integrative Devil's advocate

Personality

Which of the following is a "soft" influence tactic? Exchange Coalition tactics Legitimating tactics Rational persuasion Pressure

Rational persuasion

One's reputation is an example of ________ power. Reward Coercion Referent Legitimate Expert

Referent

Eight common symptoms of _________are: Invulnerability Inherent morality Rationalization Stereotyped views of opposition Self-censorship Illusion of unanimity Peer pressure Mindguards

groupthink

A person who is indifferent to and ignores another's influence attempt is exhibiting: Resistance Rebellion Compliance Commitment Coercion

resistance