Managing Business Systems Midterm

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Which of the following best describes​ high-tech information?

A system used by salespeople that provides a detailed list of all the interactions a customer has had with the company and suggests upselling opportunities

​_________ is the ability to make and manipulate models.

Abstract Reasoning

​Danny's Coins, a small company dealing in collectible​ coins, decides to launch a Facebook page just so that it can say that it has a social media presence. This move suggests that​ Danny's Coins is ignoring which part of the definition of​ MIS?

Achieving strategies with information systems

Which of the following statements is true about business intelligence​ systems?

BI systems truly add value

Which of the statements about information is NOT​ accurate?

Because people have different perceptions and points of​ view, they will conceive the same information from the same data.

​___________ describes projects that attempted to develop unified enterprise​ systems, but were expensive and difficult to complete successfully.

Buisness process reengineering

​_________ are information systems that process​ operational, social, and other data to identify​ patterns, relationships, and trends for use by knowledge workers.

Business intelligence systems

​______ systems encompass all an​ organization's touchpoints with its customers.

CRM

Which of the following is characterized by a group of people who work together following a process of feedback and iteration to achieve a common​ goal?

Collaboration

What is an information​ system?

Components that interact to produce information

Which of the following components of the​ five-component model is commonly thought of as the​ "bridge" that links the computer side of the model and the human side of the​ model?

Data

The trend that involves the conversion from mechanical and analog devices to digital devices is commonly referred to as the​ ____________.

Digital Revolution

Which of the following is NOT one of the functions of a data​ warehouse?

Disguise data

A manufacturing company would like to allow its employees to access data from a single database using various devices. For​ example, sales people will be using​ smartphones, whereas the warehouse personnel will be using other handheld devices for their purposes. Which of the following accurately describes the type of system this company will​ need?

Distributed system

​__________ processes are​ flexible, informal, and adaptive processes that normally involve strategic and less structured managerial decisions and activities.

Dynamic

The implementation of ERP systems is a difficult and risky process due to all the following factors EXCEPT​ ________.

Employee Acceptance

Which of the following results in a need for​ inter-enterprise systems?

Enterprise silos

The problems of​ cloud-based ERP are likely to be sorted out in the future through the development of​ a(n) ________ in which most data are stored on​ cloud-based servers and sensitive data is stored on​ in-house managed servers.

Hybrid model

A common mistake made by novice information system developers is to create reports with large amounts and a wide variety of data included. This tendency ignores which of the following characteristics of quality​ information?

Just barely sufficent

​__________ implies that the value of a network increases as more digital devices are connected together.

Metcalfe's Law

Which trend may be encountered in the​ future?

New technology will require people and companies to adapt.

According to the Rand​ Corporation, strong​ ____________ will be highly desirable workforce skills due to rapid technological change and increased international competition.

Non-routine Cognititive Skills

Each of the following has contributed to advances in AI EXCEPT​ __________.

OLAP

An important component of an ERP solution is a set of​ ________ that implement standard business processes.

Process Blueprints

The measure of the ratio of how well a process achieves organizational strategy is known as​ ________.

Process effectiveness

When the features of an ERP product differ from the​ organization's requirements, the organization must determine how to deal with these​ __________.

Requirements gaps

An ERP database needs to contain a program that is used to enforce a rule that certain products are never sold at a discounted price. This is accomplished using​ a(n) ___________.

Stored Procedure

The Sales department believes Company X is a preferred customer based upon the volume of sales made to Company X. The Accounts Receivable department believes Company X is a serious problem because it is so slow to pay for the products it has purchased. How can you explain these two different views existing in the same​ company?

The two departments can only view the data available to them from the workgroup information systems.

If an information system produces a useful report but the report is received after it is​ needed, the information system fails to achieve which characteristic of quality​ data?

Timeliness

​__________ information​ systems, also known as functional information​ systems, exist to support one or more processes within the workgroup.

Workgroup

Which of the following statements about the future is​ correct?

You may be able to connect to every device in your home, car and office and control them remotely

An asynchronous communication method that keeps the​ team's work product organized and encourages participation is​ __________.

a webinar

The most common criterion used by student teams to judge the success of the team effort is​ _____________.

achieve a successful outcome

Organizations might see which of the following as a result of​ AI-based automation?

always available "workers"

The purpose of​ _________ is to enable a machine to simulate certain human abilities.

artificial intelligence

Collaborative information systems must support the primary collaborative purpose of​ _________, which means ensuring that team members are conceiving information in the same way.

becoming informed

A team of customer service representatives provides service to an​ organization's customers by answering questions from individual customers and solving individual customer problems. This team follows a​ ____________ work process.

cooperative

A​ self-driving car integrates all of the following AI capabilities EXCEPT​ __________.

creativity

You can expect the outputs of a business intelligence system to be used for all the following purposes EXCEPT​ __________.

eliminating the need to access the corporate data warehouse

A​ popular, widely-used team communication method that is likely to be disorganized and disconnected is​ ________.

emails

By​ 2029, collaboration systems will result in​ __________.

far fewer face to face meetings (f2f)

The collaborative tool set that provides a power curve with an early flat spot that then increases to a moderate level is the​ _________ tool set.

good

Collaboration information systems that are​ "in the​ cloud" include​ _______.

google drive

If an organization has information that is difficult to integrate because it is scattered among several different workgroup information​ systems, it is suffering from a problem with​ ___________.

information silos

​________ is commonly defined as knowledge derived from​ data, while​ ______ is defined as recorded facts and figures.

information;data

Knowledge management involves creating value from the​ organization's ________ capital.

intellectual

Which category of jobs is MOST threatened by AI and​ automation?

jobs involving routine physical tasks

A type of AI that is based on extracting knowledge from data based on algorithms created from training data is termed​ __________.

machine learning

An important aspect of a business​ team's successful outcome is​ ____________.

meeting a deadline and budget

In​ 2029, organizations will have to balance the benefits of process improvement with the risks of loss due to the​ ________ factor.

mobility

A significant challenge associated with content management systems is​ ______.

perishable content

Collaborative information systems​ _______ specify​ standards, policies, and techniques for conducting the​ team's work.

procedures

The data component of a collaborative information system that includes the​ team's schedules,​ tasks, and budgets is the​ __________.

project metadata

The Comprehensive set of collaboration tools requires a significant time investment to learn and​ ________.

provides a high degree of utility

Assume the process of obtaining a​ driver's license is considered too long because of too few people who can administer the final driving test. One way to resolve this problem is to hire more people who can give the driving test. This is an example of a change in process​ __________.

resources

Which of the following is NOT used to produce business intelligence through reporting​ applications?

retracting

The​ simplest, most​ effective, and least expensive way to share a task list is​ _________.

share the task list on google drive

AI that can complete all the same tasks a human can is termed​ __________AI.

strong

A collaborative team is not likely to be tasked with dealing with​ _________.

structured decisions

In the​ future, collaboration systems are expected to​ _____________.

substantially improve international business operations

When a team of students decide to meet together at a specific date and time using​ videoconferencing, they are utilizing​ a(n) __________ communication practice.

synchronous, virtual meeting

A​ well-managed team makes sure that all of the following are accomplished at the end of a​ meeting, EXCEPT​ __________.

the date of the next team social event is in the calendar

Futurists project a time when computer systems will be able to adapt and create their own software without human​ assistance, termed​ __________.

the singularity

Operational data frequently contains problems. When the data contains a level of detail that​ doesn't match our​ needs, we have​ _______.

the wrong granularity

An AI that converses with a person just as a human would is said to have passed the​ ______ test.

turing

When an analyst studies some data and develops a hypothesis after viewing the results to explain the​ observations, the analyst is using​ _________data mining.

unsupervised


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