Managing Business Systems Midterm
Which of the following best describes high-tech information?
A system used by salespeople that provides a detailed list of all the interactions a customer has had with the company and suggests upselling opportunities
_________ is the ability to make and manipulate models.
Abstract Reasoning
Danny's Coins, a small company dealing in collectible coins, decides to launch a Facebook page just so that it can say that it has a social media presence. This move suggests that Danny's Coins is ignoring which part of the definition of MIS?
Achieving strategies with information systems
Which of the following statements is true about business intelligence systems?
BI systems truly add value
Which of the statements about information is NOT accurate?
Because people have different perceptions and points of view, they will conceive the same information from the same data.
___________ describes projects that attempted to develop unified enterprise systems, but were expensive and difficult to complete successfully.
Buisness process reengineering
_________ are information systems that process operational, social, and other data to identify patterns, relationships, and trends for use by knowledge workers.
Business intelligence systems
______ systems encompass all an organization's touchpoints with its customers.
CRM
Which of the following is characterized by a group of people who work together following a process of feedback and iteration to achieve a common goal?
Collaboration
What is an information system?
Components that interact to produce information
Which of the following components of the five-component model is commonly thought of as the "bridge" that links the computer side of the model and the human side of the model?
Data
The trend that involves the conversion from mechanical and analog devices to digital devices is commonly referred to as the ____________.
Digital Revolution
Which of the following is NOT one of the functions of a data warehouse?
Disguise data
A manufacturing company would like to allow its employees to access data from a single database using various devices. For example, sales people will be using smartphones, whereas the warehouse personnel will be using other handheld devices for their purposes. Which of the following accurately describes the type of system this company will need?
Distributed system
__________ processes are flexible, informal, and adaptive processes that normally involve strategic and less structured managerial decisions and activities.
Dynamic
The implementation of ERP systems is a difficult and risky process due to all the following factors EXCEPT ________.
Employee Acceptance
Which of the following results in a need for inter-enterprise systems?
Enterprise silos
The problems of cloud-based ERP are likely to be sorted out in the future through the development of a(n) ________ in which most data are stored on cloud-based servers and sensitive data is stored on in-house managed servers.
Hybrid model
A common mistake made by novice information system developers is to create reports with large amounts and a wide variety of data included. This tendency ignores which of the following characteristics of quality information?
Just barely sufficent
__________ implies that the value of a network increases as more digital devices are connected together.
Metcalfe's Law
Which trend may be encountered in the future?
New technology will require people and companies to adapt.
According to the Rand Corporation, strong ____________ will be highly desirable workforce skills due to rapid technological change and increased international competition.
Non-routine Cognititive Skills
Each of the following has contributed to advances in AI EXCEPT __________.
OLAP
An important component of an ERP solution is a set of ________ that implement standard business processes.
Process Blueprints
The measure of the ratio of how well a process achieves organizational strategy is known as ________.
Process effectiveness
When the features of an ERP product differ from the organization's requirements, the organization must determine how to deal with these __________.
Requirements gaps
An ERP database needs to contain a program that is used to enforce a rule that certain products are never sold at a discounted price. This is accomplished using a(n) ___________.
Stored Procedure
The Sales department believes Company X is a preferred customer based upon the volume of sales made to Company X. The Accounts Receivable department believes Company X is a serious problem because it is so slow to pay for the products it has purchased. How can you explain these two different views existing in the same company?
The two departments can only view the data available to them from the workgroup information systems.
If an information system produces a useful report but the report is received after it is needed, the information system fails to achieve which characteristic of quality data?
Timeliness
__________ information systems, also known as functional information systems, exist to support one or more processes within the workgroup.
Workgroup
Which of the following statements about the future is correct?
You may be able to connect to every device in your home, car and office and control them remotely
An asynchronous communication method that keeps the team's work product organized and encourages participation is __________.
a webinar
The most common criterion used by student teams to judge the success of the team effort is _____________.
achieve a successful outcome
Organizations might see which of the following as a result of AI-based automation?
always available "workers"
The purpose of _________ is to enable a machine to simulate certain human abilities.
artificial intelligence
Collaborative information systems must support the primary collaborative purpose of _________, which means ensuring that team members are conceiving information in the same way.
becoming informed
A team of customer service representatives provides service to an organization's customers by answering questions from individual customers and solving individual customer problems. This team follows a ____________ work process.
cooperative
A self-driving car integrates all of the following AI capabilities EXCEPT __________.
creativity
You can expect the outputs of a business intelligence system to be used for all the following purposes EXCEPT __________.
eliminating the need to access the corporate data warehouse
A popular, widely-used team communication method that is likely to be disorganized and disconnected is ________.
emails
By 2029, collaboration systems will result in __________.
far fewer face to face meetings (f2f)
The collaborative tool set that provides a power curve with an early flat spot that then increases to a moderate level is the _________ tool set.
good
Collaboration information systems that are "in the cloud" include _______.
google drive
If an organization has information that is difficult to integrate because it is scattered among several different workgroup information systems, it is suffering from a problem with ___________.
information silos
________ is commonly defined as knowledge derived from data, while ______ is defined as recorded facts and figures.
information;data
Knowledge management involves creating value from the organization's ________ capital.
intellectual
Which category of jobs is MOST threatened by AI and automation?
jobs involving routine physical tasks
A type of AI that is based on extracting knowledge from data based on algorithms created from training data is termed __________.
machine learning
An important aspect of a business team's successful outcome is ____________.
meeting a deadline and budget
In 2029, organizations will have to balance the benefits of process improvement with the risks of loss due to the ________ factor.
mobility
A significant challenge associated with content management systems is ______.
perishable content
Collaborative information systems _______ specify standards, policies, and techniques for conducting the team's work.
procedures
The data component of a collaborative information system that includes the team's schedules, tasks, and budgets is the __________.
project metadata
The Comprehensive set of collaboration tools requires a significant time investment to learn and ________.
provides a high degree of utility
Assume the process of obtaining a driver's license is considered too long because of too few people who can administer the final driving test. One way to resolve this problem is to hire more people who can give the driving test. This is an example of a change in process __________.
resources
Which of the following is NOT used to produce business intelligence through reporting applications?
retracting
The simplest, most effective, and least expensive way to share a task list is _________.
share the task list on google drive
AI that can complete all the same tasks a human can is termed __________AI.
strong
A collaborative team is not likely to be tasked with dealing with _________.
structured decisions
In the future, collaboration systems are expected to _____________.
substantially improve international business operations
When a team of students decide to meet together at a specific date and time using videoconferencing, they are utilizing a(n) __________ communication practice.
synchronous, virtual meeting
A well-managed team makes sure that all of the following are accomplished at the end of a meeting, EXCEPT __________.
the date of the next team social event is in the calendar
Futurists project a time when computer systems will be able to adapt and create their own software without human assistance, termed __________.
the singularity
Operational data frequently contains problems. When the data contains a level of detail that doesn't match our needs, we have _______.
the wrong granularity
An AI that converses with a person just as a human would is said to have passed the ______ test.
turing
When an analyst studies some data and develops a hypothesis after viewing the results to explain the observations, the analyst is using _________data mining.
unsupervised