Managing Diversity

During which era was the term "workforce diversity" first used? A) new millenium B) late 1980s C) 1960s to 1970s D) early 1980s

B

Amanda works as a technical support executive at ColoWare Systems. Which of the following factors, if true, could trigger certain stereotypes about Amanda among her co-workers, though not necessarily reflecting the way they feel or think about her? A) Amanda does not believe in engaging in gossip about her coworkers. B) Amanda prefers working late every evening to working over the weekend. C) Amanda has a Swedish mother and an African American father. D) Amanda tends to dominate discussions among her co-workers.

C

In which of the following areas is consistent male-female differences observed? A) problem-solving ability B) sociability C) work schedule preferences D) competitive drive

C

Women and men now each make up almost half of the workforce in the U.S.

True

Recent research indicates that people management benefits might be hard to come by in teams performing more interdependent tasks over a long period of time.

True

Which of the following benefits of workplace diversity is attributed to organizational performance? A) reduced costs associated with high turnover and absenteeism B) potential source of competitive advantage from improved innovation efforts C) increased understanding of the marketplace and improved ability to better market to diverse customers D) ability to attract and retain employees of diverse backgrounds

A

Which of the following statements is true of the changing trends in U.S. workplaces? A) The surge in immigration, especially over the last two decades, has flooded the United States with low-wage foreign labor. B) Organizations must recognize that they can't expect employees to assimilate into the organization by adopting similar attitudes and values. C) In most U.S. metropolitan cities, more immigrants are employed in low-wage jobs like construction, cleaning, or manufacturing, than in white-collar occupations. D) People now entering the workforce are significantly older, less ethnically diverse and/or natively-born.

B

Jeff is an employee with the accounting department at a major shipping service provider in Texas. Soon after he joined following his graduation, his company developed corporate programs to help improve self-confidence and qualifications of diverse employees so they could "fit in." During which period of time did Jeff start working for his employers? A) New millenium B) 1960s to 1970s C) Early 1980s D) Late 1980s to late 1990s

C

Which of the following is the first step in a diversity skills training program? A) teaching people specific skills on how to communicate effectively with their fellow employees B) increasing employees' sensitivity and openness to those who are different from them C) making employees aware of the assumptions and biases they may have D) training employees on how to work effectively in a diverse work environment

C

Which of the following statements, if true, best describes Aliadere & Remi's motivation for aggressively recruiting from the minorities? A) Minority workers typically perform better quality work at lower hourly rates and with practically zero benefits. B) Aliadere & Remi has operations that extend across the Americas and much of South East Asia. C) Research suggests that individuals from minority groups are more productive and conscientious. D) Historically, competitors with workforces that have high ratio of minority groups have been profitable.

C

In terms of workplace diversity, the New Millenium has witnessed increased focus on ________. A) complying with laws and regulations laid down by the Equal Employment Opportunity Commission B) assimilating minorities and women employees into the corporate setting C) shifting from compliance to include everyone in diversification efforts D) diversity and inclusion for business success, profitability, and growth

D

Which of the following is the best description of the provisions of the Civil Rights Act, Title VII? A) prohibiting discrimination against individuals with disabilities or chronic illnesses B) prohibiting discrimination against employees aged 40 or over C) prohibiting the forced retirement of most employees D) prohibiting discrimination based on race, color, religion, national origin, or gender

D

Workplace diversity refers exclusively to the differences between employee characteristics.

False

How does surface-level diversity differ from deep-level diversity?

Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work.

Which of the following was a feature of the period from the late 1980s to the late 1990s in terms of workplace diversity? A) shifting from compliance and focusing only on women and minorities to including everyone B) focusing on complying with laws and regulations, such as Title VII of the Civil Rights Act C) seeing workplace diversity as a core business issue, important to achieve business success, profitability, and growth D) developing corporate programs to help improve self-confidence and qualifications of diverse individuals so they can "fit in"

A

The meaning of "glass" that is used in the term "glass ceiling" signifies ________. A) the gulf in opportunities and rewards afforded to male and female employees that can be "seen through" easily B) that the perceived barrier to top management positions is brittle and vulnerable to changes at the topmost organizational levels C) that whatever is blocking the way for women to attain top management positions is not immediately apparent D) that organizations maintain a transparent ethos when defining management roles assigned to male and female employees

C

Which of the following benefits of workplace diversity is categorized as strategic? A) better use of talent B) improved system flexibility C) potential to improve market share D) reduced costs associated with high turnover

C

According to projections of the U.S. population, the ethnic groups that will exhibit the maximum change are the Hispanic and African American populations.

False