Managing people ch 8: values and attitudes

3 components of attitude are

Affective cognitive behavioral

Cognitive dissonance is reduced by changing what? and belittling what type of behavior?

Changing attitude or behavior or both Belittling the inconsistent behavior

Outcomes of organization commitment are continued what? and greater what?

Continued employment Greater motivation

Cognitive dissonance is experienced when ___________ hold 2 or more ________ _______

Experienced when you simultaneously hold two or more conflicting cognitions ( values ideas emotions)

Increase organization commitment by hiring what kinds of people? what should you enhance to increase organizational commitment?

Hiring people that align with the values of organization Enhancing level of trust

Affective Cognitive Behavioral

I feel I think I intend

counterproductive work behavior has a strong negative relationship with

Job satisfaction

Behavioral outcomes of job satisfaction are ?

Organizational citizenship behavior Counter productive work behavior

Differences between values and attitudes

Values are more global, influence all situations and impact behavior variously Attitudes are more specific and impact behavior via intentions

Values are _______ ______ that guides ones _______ ______ across all ______

abstract ideals thinking/behavior situations

Disposition components is when management hires employees with ........

appropriate disposition

Turnover can be ?

can be positive if poor performers are leaving and negative if good employees leave

Personal attitudes are ________,_______, or _______ about people,______, _______ do personal attitudes impact behavior? how do they range?

evaluations, feelings or opinions place object yes they do impact behavior Range from + to -

Counter productive work behavior does what to the organization, stakeholders and other employees?

harms them

To decrease voluntary turnover who should hire what type of people? and you should foster what?

hire people who fit and spend time fostering employee engagement

Organizational commitment is when an individual________ with an organization and __________ to a ________

identifies commits goal

Equity is when management does what to make employees feel ______ _______

interacts to make them feel fairly treated

Organizational citizenship behavior is when an employee does what? this promotes __________ functioning of the organization

is when an employee goes above and beyond what is expected. effective

value attainment is when management structures the job and what to match the employees _______.

its rewards to match the employees values

what are the 5 main causes of job satisfaction?

need fulfillment, met expectations, value attainment, equity, disposition/genetic components

Motivation is a ______ or ________ that energizes and directs what?

need or desire behavior

perceived stress are _________ effects on what different outcomes?

negative OB related outcomes

Job satisfaction is an affective or emotional response to what?

the various facets of ones job

What do employees do when they perceive organizational support? what does this result in?

they Work hard/ commit to company this results in job satisfaction and lower turnover

Withdrawal cognitions are pesons what about quitting?

they are their thoughts or feelings about quitting

In Perceived organizational support employees believe that the organization values what? and what do they care about?

they believe that they value contributions and they believe they care about their overall well being

Job involvement is the degree to which people identify with what?

they identify with their jobs

met expectations is when management meet the expectations of what?

they meet the expectations of what employees will receive from their job

Need fulfillment is when management __________ and meets the ___________ __________

understands employees needs

Attitudinal outcomes of job satisfaction are motivation job involement and what are the other two?

withdrawal cognitions, perceived stress

Employee engagement is the harnessing of members selves to their______ _______. how do people express themselves during their role?

work roles they express themselves physically and emotionally during their role