Managment 301 - Chapter 8, Chapter 10, Chapter 12, Emotional Intelligence, Chapter 13
Civil Rights Act
"Adverse impact" is seen when an employment practice has a disproportionately negative effect on a given group of people. These types of employment practices were made illegal by the
bring in 'new blood' and inspire innovation."
"Are you sure you want to fill those senior positions with new hires and not internal recruiting?" asked Phil Jones, division manager. Ignacio Gomez, frontline manager, replied, "In this case, I want to do external recruiting. My team is stagnant, and outside hires will
Charismatic
"I would follow Darla off of a cliff! She is an outstanding leader," exclaimed Tim. "She is dominant, self-confident, convinced of the moral righteousness of her beliefs, and she arouses a sense of excitement and adventure in all of us who report to her." By Tim's description, Darla is a ________blank leader
Three required employee benefits
1) Workers' compensation 2) Social Security 3) Unemployment insurance
Wider (or large) span of control
flatter structure
Narrow Span of control
Taller structure
CEO of narcissism.
A CEO that has photographs in annual reports, prominence in company press releases, use of first-person pronouns in interviews, reference to oneself in third person, and compensation relative to subordinate is a _____.
Network
A ________blank organization is often a collection of independent, mostly single-function firms that collaborate to produce a good or service
Organizations Chart (Organogram)
A box-and-lines illustration that shows the formal lines of authority, the organization's official positions or work specializations, and where decision-making resides
the skills and knowledge needed for a position.
A job analysis determines
authority-responsibility principle
A manager has the right & obligation to make decision, use resources, but he/she must report and justify outcomes to those above
Adverse
A seemingly neutral employment practice that has a disproportionately negative effect on a group protected by the Civil Rights Act is said to have a(n) ________blank impact
direct reports are highly trained and have access to information.
A wide span of control is best when
Peter Principle
In most organizations, people tend to be promoted to their level of incompetence
intranet
Internal recruiters for organizations often post open positions on the company's ________
subordinate
According to Tannenbaum and Schmidt's classic Harvard Business Review article, managers should consider three factors before deciding how to lead: forces in the manager, forces in the ________blank, and forces in the situation
Bond Fide Occupational Qualification: BFOQ
Allows discrimination on the basis of religion, sex, national origin, age.
Cafeteria benefit program
Allows employees to choose from a menu of options to create a benefit package tailored to their needs
Accomplish more than they could alone
Among the advantages of delegation is the fact that it allows managers to
Mutual Adjustment
Among the ways that companies can achieve organizational integration is through coordination by
Differentiation
An aspect of the organizations internal environment created by job specialization and the division of labor
The cost of living
An external factor that influences the wage mix is
Human Resources
An organization's ________ blankdepartment deals with activities such as staffing, training, performance appraisal, and labor relations
Matrix
As a marketing representative for the Jenner & Parris Company in the state of Georgia, Denise has two immediate supervisors, one in the company's marketing department and another in its southeastern division. Jenner & Parris is most likely a ________blank organization
Formalization
As head of her department, Veronica has a written policy regarding office dress codes. This is an example of
The number of relationships go up geometrically
As the number of subordinates goes up ARITHMETICALLY....
legitimate right to make decisions and to tell people what to do.
Authority is defined as the
Soft
Interpersonal skills are considered ______ skills
Orientation Training
Introduces new employees to the company and familiarize them with policies, procedures, cultures.
economic factors, job dissatisfaction, belief that the union has power, and the image of the union.
Bert Engelhard, floor supervisor, told his workers that they should consider several factors in voting for or against the union. These factors are
Selection
Choosing from among qualified applicants to hire
if an employee performs adequately at work
Considering current understanding of employment-at-will, under which of the following conditions is it legal to terminate someone?
They are likely to defer to Rohan's solution, despite the fact that he is not their boss.
Dom and Serano work in the accounting department at Maxwell's Sporting Goods' corporate headquarters. Recently, the department switched to a different software system for keeping financial records. Their manager, Bob, led a seminar demonstrating how to use the software, but afterwards, Dom, Serano, and the other employees in the department were confused and did not feel they understood all aspects of the system. However, during lunch, their colleague Rohan, who works in the IT department, demonstrated the software in a way that was clear and understandable. Later in the week, a problem comes up with a program running the software. Bob offers one solution to the problem, and Rohan offers a different one. How do you think Dom and Serano are likely to respond?
Organized
Employees are a source of competitive advantage when they are...
Decentralized
Even though he is the newest and lowest-ranking employee at Scientific Consulting, Lorenzo holds three graduate degrees and reports directly to the company president. Given these facts, Scientific Consulting is probably a ________blank organization
unity of command principle
Every employee must have one and only one boss... NOT AT IDEO
State prison hires only men as guards in a jungle-atmosphere male-only prison Chinese restaurants hires only Chinese chefs Airline requires pilots to retire at the age of 60
Examples of BFOQ
Functional to a divisional
For years, the Atlantic Tool Company maintained all operations—purchasing, marketing, etc.—in its Charlotte, North Carolina, headquarters. However, as a result of sustained growth in the company's market, Atlantic has established facilities in three other cities. Each of these has its own purchasing and marketing departments, and each oversees its respective region of the country. In other words, Atlantic has changed from a ________blank structure.
Human Resources management (HRM)
Formal systems for the management of people within an organization
Delegation
Fun-Time Novelties, makers of stickers and other party favors, has seen remarkable growth in the last few years. This has required managers such as Celine, head of shipping for the company, to assign tasks to direct reports. Celine is making use of a process known as
the Vroom model of leadership
Hannah is using a leadership model to help her decide how to approach a current business problem. In the model that she is using, she looks at a series of successive problem characteristics, such as significance, importance of commitment, and leader and team expertise. By ranking each as high or low, she will end up with the most efficient and appropriate decision style for this problem. Which of the following leadership models is Hannah using?
Diversity training
Identifies/ reduces biases against different 'others' develops skills for managing a diverse workforce
He notes that Jasmine is very self-confident and communicates in a way that inspires others to be their best.
Jasmine and Martina are being considered for the position of sales team manager at Shangri-La Realty. Jasmine and Martina both have solid experience in the industry, and are personable, knowledgeable about the local market, and display excellent leadership skills. Burl, the office manager, and Sean, the company's top salesperson, are discussing the comparative strengths and weaknesses of the two candidates, and Sean notes that while Marina has more managerial experience, Jasmine exhibits greater charisma. How would Sean most accurately describe this quality?
Trait
Jim favors a ________blank approach to leadership because he believes leaders are born with what it takes to be a great leader.
pseudotransformational leaders
Leaders who say what they think employees want to hear but whose behavior demonstrates that their own self-interests take precedence over the interest of their team could be described as
What would you do if a customer claimed they wanted a more aggressive growth approach to their investments?
Luis is applying for the position of client support manager at Featherstone Financial, an investment firm. His first interview with the human resources manager contains both situational and behavioral questions. Which of the following is the best example of a situational question Luis might have been asked?
substitutes for leadership are operating.
Managers can spend less time in direct attempts to influence people when
Vroom Model
Many leaders like to analyze the situation before they choose a leadership approach. One model that might help these leaders is the ________blank. because it is a situational model
The comparable worth doctrine is not part of federal law
Meredith is a client services manager at America Reads, a private, 501(c)(3) education nonprofit. She discovers that Tom, a marketing manager, earns $10,000 a year more than she does, even though their jobs involve equal levels of responsibility in the company. Meredith asks her supervisor, Efraim, for a raise at her next performance review, citing the comparable worth doctrine, but her supervisor states that the comparable worth doctrine is not applicable in this case. What is his reasoning?
you deal directly with problems and opportunities and thus have the most relevant information."
Nikki Bowles, recently promoted to a frontline management position, quickly learned that her manager, Tim Davis, would often delegate decision making to her. Tim told her, "I want you to make as many decisions at your level as possible, because
Management by Objectives (MBO)
Objectives are set jointly by mutual agreement between subordinate supervisor
Reached within a given time period
Objectives set jointly by a subordinate and a supervisor must be:
Narcissism
Obsession with oneself image, high need for admiration, belief in inferiority of others, and lack of empathy
Asks the same question to all applicants
One difference between a structured interview and an unstructured interview is that a structured interview
Title VII of the Civil Rights Act of 1964
Prohibits discrimination based on race, sex, color, religion, age, or national origin in employment decisions: -hiring, pay, working conditions, promotion, discipline, or discharge.
Team training
Provides employees with the skills for collaboration
Valuable, Rare, Inimitable, and Organized
Recruiting Human Resources that are:
Interdependencies
Relations between organizational functions where one function or task is dependent on others
conflict and stress can exist for employees who must manage a dual reporting role."
Rosa Saenz, CEO of Northwest Consulting, Incorporated, told her executive team, "Our strategic plan assumes that we will continue to use the matrix structure because, when managed well, the matrix structure can speed decisions and cut costs. However, in your staff training, particularly for new employees, continue to emphasize that one of the disadvantages of the matrix structure is that
People-friendly culture; cost leadership
Southwest Airlines had a reputation for?
path-goal theory
Tamara believes her job as a leader should be to help members develop their perceptions of their work goals and then help them find a way to reach those goals. Based on this comment, Tamara prefers a ________blank approach to leadership
Evaluating
The HR planning process components are planning, programming, and
Chief executive offer
The ________blank is located at the top of the organizational pyramid and is personally accountable to the board/owners for the organization's performance.
Absorptive Capacity
The ability of the firm to acquire, assimilate, transform, and exploit new knowledge.
Ideal and unique
The best vision statements are
Corporate governance
The board of directors for SmartSavers, a nationwide chain of grocery stores, has decided that beginning January 1 of next year, the company will no longer sell tobacco products. This decision is an example of
Integration
The degree to which differentiated work units work together and coordinate their efforts
Recruitment
The development of a pool of applicants for jobs in an organization (Internal and external)
Human capital
The knowledge, skills, and abilities of employees that have economic value.
360-degree
The process of using multiple sources of appraisal to gain a comprehensive perspective on one's performance is known as a ________blank appraisal
Planning
The three stages in the human resources planning process are ________blank, programming, and evaluating
Chain of Command or Scalar Principle
There is a chain that connects people up and down the organizational hierarchy; communication must go through everyone in the chain
span of control principle
There's a finite number of people a manager can supervise effectively (usually 5-7)
Group maintenance
Three primary categories of leadership behavior are behaviors that are related to task performance, employee participation in decision making, and
Increase the capacity to handle more information
To cope with high uncertainty and heavy information demands in today's environments, managers can either reduce the need for information or
Authority
Traditionally, an individual's position determines his or her
Humility and inquisitiveness
What are some promising signs of a good CEO?
Narcissism and dismissiveness
What are some warnings signs of CEO hubris?
Right-to-work
What is the legislation called that allows employees to work without having to join a union?
Enforced by EEOC
What supports the Title VII of the Civil Rights Act 1964?
Delegation-Accountability Principle
When transferring authority and responsibility to subordinates, the accountability remains with the 'delegator'
An organization chart
Which of the following depicts the positions in a firm and the way they are arranged?
encourage the heart
Which of the following is a key behavior of the best leaders, according to Kouzes and Posner?
Accounting
Which of the following is an example of a staff department?
Differentiation
Which of the following is created through division of labor and job specialization which distinguishes and separates jobs and jobholders from one another?
The behavioral approach
Which of the following leadership perspectives attempts to identify what good leaders do?
Facial expressions
Which of the following nonverbal behaviors are people most likely to interpret correctly
Leaders have more influence if they have fewer followers
Which of the following statements about leaders is not true?
Basic Parts of Organizational Structure
[1] Strategic Alex - "CE0" [2] Middle Line - "Middle Managers" [2.1] Technological Staff - "IT" [2.2] Support Staff - "Security" [3] Operating Core - "Production workers"
Defining the goal
___ is the first step in the delegation process
Development
________blank involves teaching managers and professional employees broader skills needed for their present and future jobs.
Laisseez-faire
________blank is a leadership philosophy characterized by an absence of managerial decision making.
Transformational
________blank leaders are those who motivate people to transcend their personal interests for the good of the group or organization.
Autocratic
________blank leaders often make decisions alone, and then present them to the group without ever soliciting input from the group members.
Supervisory
________blank leadership behavior provides guidance, support, and corrective feedback for day-to-day activities
Lateral
________blank leadership does not involve a hierarchical, superior-subordinate relationship but instead invites colleagues at the same level to solve problems together
Validity
________blank refers to the degree to which a selection test predicts or correlates with job performance.
BARS
behaviorally anchored rating scale
span of control
the number of subordinates who report directly to a manager
Not common
union strikes today are:
