Managment 310 Practice Exam Questions

True or False: The shared aspect of culture implies that all employees in an organization agree with the organizations values and beliefs

False

One of the most difficult aspects of the increasing use of technology in the workplace has been to make employees comfortable around robots.

false

Only when a country's political/legal environment is unstable or revolutionary is it of concern to managers.

false

Rules and procedures are the same.

false

The legal approach to going green is also known as the dark green approach.

false

Which of the following managerial styles is traditionally considered to be masculine?

leading by example

Under what approach do organizations exhibit little environmental sensitivity, and simply obey laws, rules and regulations?

legal approach

environmental sustainability levels in order

legal approach, market approach, stakeholder approach, activist approach.

In 1938 Dr. Roy Plunkett discovered that a certain material became very slippery when frozen, and PTFE was invented. Under the brand Teflon, PTFE coatings were applied to a wide variety of items from spacecraft to frying pans. DuPont was able to capitalize on ________.

new knowledge

The sunk costs error occurs when decision makers forget that current choices cannot correct the past.

True

True or False: Americans tend to suffer from parochialism

True

True or False: At the conventional level of moral development, ethical decisions rely on maintaining expected standards and living up to the expectations of others.

True

True or False: Giving service-contract employees the discretion to make day-to-day decisions on job related activities is instrumental in creating customer-responsive culture

True

True or False: In the job setting, African Americans are found to receive lower job performance ratings, be paid less, and be promoted less frequently than their white counterparts

True

True or False: Strong cultures have more influence on employees than do weak cultures

True

True or False: When employees are evaluated only on outcomes, they may be pressured to do whatever is necessary to look good on the outcomes, and not be concerned with how they got those results.

True

Motivating subordinates is primarily associated with the management function of

leading

Terrence worked closely with the new hire, showing him repeatedly how to do the job, pairing him with a job coach, sending him to classes, etc., but it wasn't enough. In addition to the costs of this training, what other costs are involved in this situation?

lost profits from the employee's incompetence

Helga has noticed an increasing number of female CEOs of large corporations and also that more fathers are staying home to raise children while the mothers assume positions of leadership in business. This is a culture with ________.

low gender differentiation

In South America, the Sawi tribe values deceit and treachery. Taking advantage of other tribes is cause for celebration. This culture is ________.

low in humane orientation

The hero is always a loner, riding off into the sunset. Employers expect key employees to make critical decisions alone; rewards are given to individuals, not to teams. This describes a culture that is ________.

low in institutional collectivism

socioeconomic view

management's social responsibility goes beyond making profits to include protecting and improving society's welfare

green management

managers consider the impact of their organization on the natural environment

What approach deals with an organization changing its interaction with the environment because of the preferences of its customers?

market approach

According to Woodward's studies, what type of production technology is best suited for a mechanistic structure?

mass

In a university setting, it is common for a professor to report to an academic supervisor in his/her area of educational expertise and to a supervisor overseeing a particular degree such as baccalaureate or master's. This illustrates the ________ structure.

matrix

Which of the following legislation gives individuals the right to sue for punitive damages

Civil Rights Act of 1991

The advantages of operating globally include ________.

higher profits

Ethnocentric

home country knows best approach

Managers use decision-making in every function, from planning to controlling.

True

True or False: The legal approach to going green is also known as the dark green approach

False

Who has most stable political system according to F.R.E.D.

USA

A manager's job is all about personal achievement.

false

polycentric

manager in host country knows best approach

Last acceptable bias

Sexual orientation

The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________.

traditional pyramid structure

A high uncertainty avoidance society is threatened by ambiguity and experiences high levels of anxiety.

true

A portion of a manager's job, especially at lower organizational levels, may entail duties that are often more clerical than managerial.

true

According to the concept of bounded rationality, managers make decisions rationally, but are limited by their ability to process information.

true

Demographic characteristics such as differences in age, gender, race, etc. reflect surface-level diversity among employees.

true

By 2050, ________ percent of the population of the United States will be ________

20; 65 and over

Industrial revolution

A period during the late eighteenth century when machine power was substituted for human power, making it more economical to manufacture goods in factories than at home. began in England.

social screening

A technique used to screen firms for socially-responsible investment purposes

Miller's Multivitamins uses only organically grown fruits and vegetables in its vitamins. It purifies any water used in its processes before releasing it back into the environment and exceeds the EPA requirements for cleaning particulates from the air it uses. Which approach to green management does Miller's Multivitamins use?

Activist

Which of the following statements is true of the findings of studies on race and ethnicity in the workplace?

African Americans generally do worse than whites in decisions related to the workplace

Which of the following is a trend that will affect HRM practices in the future?

Baby boomers will represent the largest segment of the workforce.

The belief that business involvement can help solve difficult social problems is the ________ argument of social responsibility. A. Public image B. Possession of resources C. Public expectation D. Better environment

Better environment

Which of the following people management benefits arises from workplace diversity A. Better use of employee talent B. Increased understanding of the marketplace C. Improved system flexibility D. Potential to increase market share

Better use of employee talent

How can managers identify the ethically questionable applicants even before they become part of the workforce?

By including integrity testing in the selection process

John is offered an attractive incentive to steal sensitive information about his company's wealthy investment customers. Which of the following statements best reflects John's thoughts if he is at the principled level of moral development?

By stealing from another person, I will be in violation of the moral standards I've come to expect of myself.

Hortense and a few of her family members want to launch a new venture but don't want to place their personal assets at risk. For this privilege they are willing to incur the higher taxes associated with the ________ form of organization.

C corporation

Appleton would like to build a coal-burning electric generating facility located in a remote area because the cost involved is moderate. Appleton is following which of the social responsibility views? A. Stakeholder view B. Socioeconomic View C. Classical view D. Legal view

Classical View

Which of the following describes a dynamic environment A. Product demand increases every year on a steady upward trend B. Production methods change about once every 5 years C. Sales vary with seasons D. Competitors move into and out of the industry frequently

Competitors move into and out of the industry frequently

When Fletcher lost his job as a result of a downsizing, his health coverage was discontinued even though he was willing to pay for it. Which of the following Acts can Fletcher cite in his efforts to have his health coverage benefits restored?

Consolidated Omnibus Budget Reconciliation Act (COBRA)

At the ________ level of moral development, ethical decisions rely on maintaining expected standards and living up to the expectations of others. A) post-conventional B) principled C) conventional D) preconventional

Conventional

When Michele had only three employees, she performed most of the records-keeping tasks herself and kept a general idea of finances in her head. Now that her business has expanded, she is having money problems. What should Michele do?

Create and follow a set of financial controls.

Which one of the following is a characteristic of an organization with a strong culture?

Culture conveys consistent messages about what is important to the organization.

After extensive job cuts to reduce costs, upper level managers are spending significant amounts of time solving problems in the production units. Lower level managers are resentful that they cannot make decisions for their own units. What recommendation would you make for this firm?

Decentralize; give authority to the lower level managers regarding events in their own units.

Older workers in an organization are subjected to ______ if they are laid off for being highly paid and having lucrative benefits A. Incivility B. Intimidation C. Exclusion D. Discriminatory practices

Discriminatory practices

If mortgage interest rates increase, this would be an example of changing conditions in a firm's ________ external environment A. sociocultural B. Economic C. Political D. Financial

Economic

While talking with her advisor at the university, Jane deduces that she has an _______ attitude, as she has never traveled abroad and relates well only to people from her home country A. Regiocentric B. Geocentric C. Polycentric D. Ethnocentric

Enthnocentric

________ refers to the social traits that are shared by a human population.

Ethnicity

A manager who wishes to be successful in international business should avoid a(n) ________ attitude.

Ethnocentric

A dynamic environment is characterized by the absence of new competitors, few technological breakthroughs by current competitors, and little activity by pressure groups to influence the organization.

False

An organization is said to adopt the market approach to going green when it responds to the environmental demands made by its stakeholders.

False

Employees either agree with the concept of sustainability or they don't; it is costly and ineffective to try to create a culture of sustainability.

False

Environmental uncertainty refers to the number of components in an organization's environment and the extent of the knowledge that the organization has about those components.

False

In the symbolic view of management, managers are seen as directly responsible for an organization's success or failure.

False

Managers of high-performing companies tend to consider the interests of the most profitable stakeholder groups as they make decisions.

False

The four contemporary functions of management are planning, organizing, commanding, and controlling.

False

True of False: According to Mintzberg, the leader role is more important for higher-level managers because they have responsibility for more of the organization

False

True or False: Because of the advances in social media and the extensive use of technology in business communications, social skills have diminished in importance in the workplace

False

True or False: Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization

False

True or False: One problem with the Americans with Disabilities Act is that "disability" is defined very narrowly

False

True or False: People with an internal locus of control believe that what happens to them is due to luck or chance.

False

True or False: The Global Contract is a document created by the United Nations outlining principles for doing business globally in the areas of human rights, labor, the environment, and anticorruption.

False

True or False: The Organization for Economic Cooperation and Development a global trade agreement

False

True or False: The polycentric attitude is a world-oriented view focusing on using the best approaches and people from around the globe

False

True or False: Workplace diversity refers exclusively to the differences between employee characteristics

False

True or False: Worldwide population trends indicate that we will witness dwindling labor supply and increasing total global savings rates

False

Workplace diversity refers exclusively to the differences between employee characteristics.

False

is The risk propensity is higher for entrepreneurs concerned with providing a family income than for those whose primary goal is growth of the business.

False

t/f Employee empowerment gives employees more authority to make decisions.

False

________ refers to how standardized an organization's jobs are and the extent to which employee behavior is guided by rules and procedures.

Formalization

Bernard's company knows it must constantly create new products to stay ahead of the competition. Which of the following characteristics are we likely to find in this culture? A. A serious outlook toward work B. Resolution of employee issues based on personal interest C. Intolerance toward uncertainty or ambiguity D. Freedom for employees to exercise discretion

Freedom for employees to exercise discretion

One way to evaluate a company's green actions is to use the ________ list of the most sustainable corporations in the world.

Global 100

One way to evaluate a company's green actions is to use the ________ list of the most sustainable corporations in the world. A) Global 500 B) Global 400 C) Global 100 D) Global 200 Question 9

Global 100

Global investments in order

Global source, exporting, licensing, franchising, strategic allegiance, foreign subsidiary

Issue intensity

Greatness of harm Consensus of wrong Probability of harm Immediacy of consequences Proximity to victim(s) Concentration of effect

Sam, a human resources manager, wants to let potential candidates know about the minimum qualifications that they should possess in order to successfully perform the jobs they have applied for. What should he do?

He should create a job specification.

Outsiders would call them clannish. Ianos and his family are very close. At work, he gives his all to the team. His neighbors support each other but exclude people they do not know. This describes a culture that is ________. A. High in institution collectivism B. High in performance orientation C. High in-group collectivism D. Low in humane orientation

High in group collectivism

One advantage of NAFTA has been A. Lower unemployment in the US B. Less illegal immigration into the US C. A higher standard of living in Mexico D. Lower costs for consumers in the United States

Higher standard of living in the US

8 decision making steps

Id problem, id decision criteria, allocating weights to criteria, develop alternatives, analyze alternatives, select an alternative, implement the alternatives, evaluate decision effectiveness

Which of the following managerial styles is traditionally considered to be feminine A. Being directive B. Leading by example C. Inclusive D. Authoritative

Inclusive

________ skills involve the ability to work well with other people, both individually and in a group.

Interpersonal

Which of the following is a strength of simple structures?

It is inexpensive to maintain.

Which of the following is a weakness of the simple structure?

It relies too much on one person, which is very risky.

Two of Brent's subordinates have not been getting along, a situation that has now interfered with their productivity. When Brent meets with them to resolve the conflict, he is engaged in ________.

Leading

EPA regulations permit the release of 150 micrograms of particulate matter per cubic meter of air every 24 hours from paint shops. Utilimotors, a utility truck maker, monitors its emissions so it releases between 140 and 150 micrograms. Which approach of green management does Utilimotors use? A. Legal approach B. Market approach C. stakeholder approach D. activist approach

Legal approach

Harley Davidson makes motorcycles but in its retail stores it also sells clothing, motorcycle accessories, jewelry, and many related products carrying the Harley trademarks made by other companies. Harley Davidson is engaging in ________.

Licensing

Executives at Macromix have initiated a diversity skills training program to educate employees about the importance of diversity at the workplace. Which of the following should be the first step to be implemented in the program? A. Teaching people specific skills on how to communicate effectively with their fellow employees B. Making employees aware assumptions and biases they may have C. Training employees on how to work effectively in a diverse work environment D. Increasing employees' sensitivity and openness to those who are different from them

Making employees aware of the assumptions and biases they may have

As part of the orientation for her internship, Rebecca was informed that ________ are the people who direct the activities of others in an organization.

Managers

The dominant view in management theory suggests that

Managers are directly responsible for an organization's success or failure

In today's workplace A. Most organizations have eliminated the titles of manager B. Women are more likely than men to be promoted into management C. Women tend to be more effective supervisors than men D. Many employees perform work that in the past was considered managerial activities

Many Employees perform work that in the past was considered managerial activities

American business students may be at a disadvantage because

Many colleges and universities no longer require courses in a foreign language

Which one of the following represents the lowest level of environmental uncertainty A. Maria's is still the only restaurant in small town. She took it over from her mother and still uses the same equipment B. Millie's customers expect to see new menu items regularly and want Millie to install Wi-Fi C. Mario's restaurant competes against 325 others in the city; the city's ethnic mix is constantly changing D. Marty has to deal with the local council, the health department, the franchisor, the zoning commission-the list keeps growing. he is grateful there are no new competitors moving in.

Maria's is still the only restaurant in small town. She took it over from her mother and still uses the same equipment

Which one of the following would make Mary realize that the company where she works has a strong culture?

Most employees are aware of company history.

The centerpiece of the ________ efforts is the Anti-Bribery Convention that was the first global instrument to combat corruption in cross-border business deals.

Organization for Economic Co-operation and Development

An ethnocentric attitude stems from A. geocentrism B. nationalism C. polycentrism D. parochialsim

Parochialism

Only speaking one language is one sign that a nation suffers from ________.

Parochialism

Only speaking one language is one sign that a nation suffers from ________. A. Ethnocentrism B. geocentrism C. Polycentrism D. Parochialism

Parochialism

Levels of ethics

Preconventional, conventional, principled.

________ refers to a preconceived belief, opinion, or judgment toward a person or a group of people.

Prejudice

A cartoon showing black smoke from a smokestack and the caption "We're okay as long as the wind keeps blowing" illustrates which factor of issue intensity? A) greatness of harm B) consensus of wrong C) proximity to victims D) probability of harm

Proximity to victims

Which of the following perceptions do employers typically have of older employees

Resistance to new technology

Fredrick Winslow Taylor

Scientific management - "one best way" fit job to worker.

Melanie had been buying raw materials locally but she is being underpriced by her competitors. She thinks there might be lower-cost materials elsewhere. What advice would you give Melanie?

She should engage in global sourcing.

Carson wants to build an electricity generating plant that uses combustible fuels collected from the city's garbage, and located near the downtown government area so that the steam could be used for heating the government buildings after it has passed through the generating turbines. Carson is being mostly ________. A. Socially guarded B. Socially focused C. Socially responsive D. Socially obligated

Socially responsive

The ________ view is that management's social responsibility goes beyond making profits to include protecting and improving society's welfare. A) sociocultural B) sociotechnical C) sociopolitical D) socioeconomic

Socioeconimc

________ help anchor the present in the past, provide explanations and legitimacy for current practices, exemplify what is important to the organization, and provide compelling pictures of an organization's goals.

Stories

The day before Disney World in Florida was to open, the sod around the one of the resort hotels had not been laid. CEO Michael Eisner took off his suit coat and tie, rolled up his sleeves, and began laying sod. He instructed his managers to do likewise but many objected, saying the did not know how to lay sod. "It's not hard, boys," said Eisner. "The green side goes up." This is an example of _______ that reinforces culture A. Tradition B. Artifact C. Ritual D. Story

Story

Jack and Jill are discussing the new hire in their department: her hair color, skin tone, manner of dress, and accent. Jack and Jill are focusing on ________. A. Biases B. Surface level diversity C. Stereotypes D. Deep-level diversity

Surface level diversity

How does surface-level diversity differ from deep-level diversity

Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work

Wendell interviews many middle-level managers and discovers that these individuals believe that external factors constrain managers' influence over outcomes. The mid-level managers have a(n) ________ view of management.

Symbolic

Which of the following factors is an economic component of an organization's external environment?

The firm's customers' disposable income falls in the range of $25,000-$40,000.

Lulumelon owns a chain of fashion stores that serve men's women's, and children's clothing categories. Jay, a motorcycle accident victim with an amputated leg, applies for a position at one of the stores in an upmarket location. Which one of the following assumptions by Lulumelon would prevent them from hiring him? A. There is no set guidelines on how to take any potential disciplinary action with disabled employees B. A person with a disability for whom workplace accommodations have been provided has the same obligations and rights as far as job performance is concerned C. Absentee rates for sick time are virtually equal between employees with and without disabilities D. Most workers with disabilities require no accommodation but for those who do, more than half of the workplace modifications cost $500 or less

There is no set guidelines on how to take any potential disciplinary action with disabled employees

Have titles such as executive vice president, chief operating officer, and chief executive officer

Top Managers

A programmed decision is a repetitive decision that can be handled by a routine approach.

True

According to the classical view of social responsibility, management's only social responsibility is to maximize profits.

True

Managers have greater influence over organizational performance when relationships with the stakeholders are obvious and secure.

True

Managers must understand and manage both the power and the peril of social media.

True

t/f Although important at every stage of the business life cycle, controls are especially important during periods of growth.

True

t/f Competitive advantage is a necessary ingredient for an entrepreneurial venture's long-term success and survival.

True

t/f Given other things unchanged, managers with well-trained and experienced employees can function well with a wider span of control than those with a less talented workforce.

True

t/f High-performance work practices involve a commitment by management to improve the knowledge, skills, and abilities of the organization's employees, increasing employee motivation, and enhancing the retention of quality employees.

True

t/f The trend in unionization in the United States is a decline in the private sector and in increase in the public sector.

True

t/f Title VII of the Civil Rights Act requires that employment tests be job-related and consistent with business necessity.

True

true or false In a limited liability company, profits are taxed as a partnership.

True

USMCA

US - Mexico - Canada - Agreement balanced trade agreements that result in good stuff for North America.

Before launching his new venture, Doyle is studying the potential competitors for his new product. He will want to find an answer to which one of the following questions?

What competitive advantage do they have?

Lucien has just received an offer from a major retailer wanting to carry his products. But Lucien doesn't have enough production capacity to keep up with their demand. A question common to entrepreneurs in his situation is "________"

Where can I get the money I need for expansion?

Is Entrepreneurship is important to every industry sector in the United States.

Yes

Ridership on the city's public transportation buses has fallen for three weeks in a row. This is ________.

a condition, but we need more information to determine whether it is a problem or a symptom.

If Nanette is able to strengthen the culture of her organization, which one of the following could she reasonably expect as a result?

a decrease in employee turnover

A problem can best be described as ________.

a difference between current conditions and some desired state

Ang Li has found it rather hard to move up in her managerial career at her workplace especially when compared to how fellow graduate from Tri-Valley, Adam Watson, has managed to become the regional manager of sales in the company. This suggests the presence of ________ in Li's organization.

a glass ceiling

Helmut works for an optical engineering company in Germany. He is one of several employees that management must consult when it is considering a major layoff. Helmut is a member of ________.

a work council

It's not my fault!" is a cry often heard from someone with ________. A) an internal locus of control B) an external locus of control C) a weak locus of control D) no locus of control

an external locus of control

Which of the following examples would be considered appropriate stereotyping?

asking someone from accounting to help with a budgeting problem

Which one of the following performance appraisal methods is a combination of elements from the critical incident method and the graphic rating scale method?

behaviorally anchored rating scale

A U.S. business that provides on-site childcare facilities for employees as part of a negotiation with its union is ________.

being socially responsive

Developing a new automobile requires the services of many types of experts such as design and electronics engineers, procurers, metallurgists-the list is extensive. Rather than employ these individuals directly, the automaker will outsource the work. The specialists then work at facilities owned by the automaker rather than at their own employers' places. This demonstrates a type of ________.

boundaryless organization

Evelyn's Internet search for information about "vendor for machine screws" yielded more than 100,000 items. Evelyn did not have time or resources to pursue each of these so she limited her search to only vendors in her state. By doing this, Evelyn used ________.

bounded rationality

Organizational design is a process that involves decisions about ________.

chain of command and span of control

As her business grew and competitors entered the market, Inez knew she had to step up her game. What had worked well when the company was brand new no longer enabled her company to meet its goals. Inez realizes she must become a(n) ________ if her company is to continue to grow and prosper.

change agent

Before actually putting the decision into action, the decision-maker may find it prudent to ________.

check to make sure the conditions that existed at the time of the decision still exist, and make sure the decision is still the best one

The period of time from the 1960s to 1970s focused on ________.

complying with laws and regulations through affirmative action policies and programs

All other things being equal, the wider or larger the span of control, the more ________ an organization is.

cost efficient

Which of the following is a characteristic of an organic organization?

cross-functional teams

Which of the following are the two dimensions of environmental uncertainty?

degree of change and degree of complexity

Gerber makes and sells baby products. A shift in the birth rate would represent a change in the ________ component of this firm's external environment.

demographic

The marketing plan becomes a part of the ________ section of the business plan.

description of the business

organizational culture (written question)

detail, outcome orientation, people orientation, team orientation, aggressiveness, stability, innovation.

Pauline sat on a bar-type stool screwing nuts onto bolts about 3,000 times a day while reading a novel. Her production job paid well but that's about all it had going for it. Even though the work was not physically taxing, Pauline was exhausted by the end of her day. Facing another day just like yesterday nearly brought her to tears. Pauline was experiencing ________.

diseconomies from division of labor

Mark is vice president of finance. At his level of management, he is more likely to use the role of ________ than ________.

disseminator; leader

The ________ is an organizational structure made up of separate business units with each unit having limited autonomy.

divisional structure

An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer increased it's

efficiency

If your team quickly painted the wall but discovered afterward it was the wrong wall, your team would be ________.

efficient but ineffective

To help survivors of downsizing cope with the stress, managers provide ________.

employee counseling

t/f Variable pay systems reward employees for the job skills and competencies they can demonstrate.

false

Stakeholders (written question)

employees, shareholders, board of directors, suppliers, distributors, creditors, unions, government, local communities, and customers

Social obligation

engaging in obligations to meet certain economic and legal responsibilities

The aspect that differentiates social responsibility from other similar concepts is that it adds a(n) ________.

ethical imperative

According to the ________ argument on social responsibility, businesses should be socially responsible because responsible actions are the right thing to do.

ethical obligation

A transnational organization reflects an ethnocentric attitude.

false

According to projections of the U.S. population, the ethnic groups that will exhibit the most change are the Hispanic and African American populations.

false

The minimum number of partners in a general partnership is three: two general partners and at least one limited partner.

false

The most outspoken advocate of the classical view of organizational social responsibility is Alan Greenspan.

false

The polycentric attitude is a world-oriented view focusing on using the best approaches and people from around the globe

false

The process of exporting involves acquiring products made abroad and selling them domestically.

false

When a firm has a code of ethics in place, the role of managers in enforcing ethical behavior is minimized.

false

nonprogrammed decision making relies on procedures, rules, and policies

false

t/f A new employee goes through two types of orientation: work unit orientation and procedural orientation.

false

t/f A simple structure is characterized by narrow spans of controls and high formalization.

false

t/f Division of labor refers to the practice of identifying some workers as potential members of a bargaining unit and other workers as members of management.

false

t/f One disadvantage of employee referrals as a source of job candidates is that it generates unqualified candidates.

false

t/f The chain of command is a principle that states that a person should report to only one boss.

false

Emily is calculating her annual revenues, balance sheets, and breakeven points so she can write the ________ section of her business plan.

financial data and projections

Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________.

first line manager

Managers with titles such as regional manager, project leader, or division manager are

first-line managers

An effective decision-making process ________.

focuses on matters of importance

In highly ________ organizations, there are explicit job descriptions, numerous organizational rules, and clearly defined procedures covering work processes.

formalized

Theodore and James decide to enter into an agreement with a firm in Europe allowing them to use their software, brand name, and business methods in return for a lump sum payment and a percentage of sales. The European firm is a service organization that plans to use the software to serve its customers. Their agreement is a(n) ________.

franchise agreement

Karl and his top managers set goals for the organization, then each department sets supporting goals with their employees, who then set their personal performance goals. These non-managerial employees are allowed to pursue their goals, within certain guidelines, using their best judgement, knowledge, and skills. These employees are ________.

fully empowered

Gaston knows he cannot be physically present at his new restaurant every hour it is open, so he has decided to share management responsibility and profits equally with two others. Gaston has formed a ________.

general partnership

Ned has built his entrepreneurial venture into a successful business. Part of his original plan was to build the business then sell it to another company that could take it to the next level of success. In other words, Ned intends to ________ his business.

harvest

Despite reassurances from R&D's internal testing lab, Stephen believes the new material for climbing ropes should not be used in their manufacture until it has been certified by an independent lab. It would appear that Stephen has ________.

high ego strength

Which one of the many personality traits of entrepreneurs appeared on two separate lists?

high energy level

Outsiders would call them clannish. Ianos and his family are very close. At work, he gives his all to the team. His neighbors support each other but exclude people they do not know. This describes a culture that is ________.

high in in group collectivism

The citizens of Abolonia believe no top executive should ever earn more than 40 times the average wage of the company's employees. This is an example of A. A trend in the sociocultural environment that limits disposable income in the economic environment B. How societal attitudes in the economic context create constraints on the decisions managers make C. How government regulation affects the salaries executives can earn D. How changes in the demographics limit the discretion managers have

how societal attitudes in the economic context create constraints on the decisions managers make

The first three activities of the human resource management process involve ________.

identifying and selecting competent employees

After identifying a problem, the next step in the decision-making process is ________.

identifying decision criteria

An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________.

increased its efficiency

Under the classical view, aiding the few through philanthropy _______ A) grows wealth for stockholders by increasing the stock trading price B) increases costs for consumers C) manipulates society through social engineering D) benefits the whole by uplifting the downtrodden

increases costs for consumers

When Sam Walton visited his Walmart stores, he would often lead the employees in cheers and give inspiring speeches. Sam knew the importance of ________ skills.

interpersonal

It is assumed that a rational decision maker ________.

is fully objective and logical

Intuitive decision making ________.

is the process of making decisions based on experience, feelings, and accumulated judgment

Technology makes it easier to stay connected but ________.

it also presents constant distractions, making it difficult to stay on task

A written statement that explains the job content, environment, and conditions of employment is called a ________.

job description

Downsizing is the planned elimination of ________ in an organization.

jobs

In 1984 Toyota and General Motors formed a company called NUMMI to build cars carrying both the General Motors and Toyota brands. NUMMI is an example of a(n) ________.

joint venture

After the city of Washington, D.C announced it was raising the minimum wage to $12.50 per hour, WalMart halted construction of a supercenter there, despite having already invested years in negotiations with the City and tens of thousands of dollars in construction. The top managers at WalMart remembered the importance of ________.

knowing when to call it quits

The Foreign Corrupt Practices Act makes it illegal for U.S. firms to ________.

knowingly corrupt a foreign official

The Foreign Corrupt Practices Act makes it illegal for U.S. firms to ________. A) make any payment over 5 percent of total cost toward administrative overhead in foreign transactions B) make any cash payment for deferential treatment in a foreign transaction C) knowingly pay a foreign clerical or administrative employee in exchange for service D) knowingly corrupt a foreign official Question 70 / 1 point

knowingly corrupt a foreign official

James has calculated the possible profits from three different scenarios for the expansion of his restaurant, each for a different amount of advertising and promotion. He has chosen to implement the scenario that offers the greatest profit. James has decided to ________.

maximax

________ is a process whereby an experienced organizational member provides advice and guidance to a less-experienced member.

mentoring

The ________ decentralizes its management and other decisions to the local country.

multidomestic corporation

If my workplace goals included getting high scores on a performance evaluation, I would prefer that my supervisor be ________.

of my own race

Classical view

only social responsibility is to maximize profits

Paul Abdul Oil Corporation (PAOC) began as a relatively small oil company. As PAOC has grown, the company has gained a highly trained group of managers and analysts at the corporate headquarters. This group is highly adaptive in its structure. Members of this group do not have standardized jobs, but are empowered to handle diverse job activities and problems. PAOC seems to have a(n) ________ structure.

organic

Google has often been cited as a model for employee satisfaction. Google takes extensive care to ensure employees have the best available conditions to perform, ranging from free snack bars, free massages, innovation rooms, spas-on-site, and many more such measures. Which dimension of organizational culture is Google said to emphasize through such measures?

people orientation

Which of the following steps in human resource management helps retain competent and high-performing employees?

performance management

Which one of the following would most likely be a source for ideas for the would-be entrepreneur?

personal interests and hobbies

Differences arising from which one of the following factors becomes more important to people as they get to know each other?

personality

More than 100 years ago, Henri Fayol proposed that managers performed 5 functions, they were

planning, organizing, directing, evaluating, and controlling

Managers with a(n) ________ attitude view every foreign operation as different and hard to understand.

polycentric

Hofstede's Cultural Dimensions

power distance, individualism, masculinity, uncertainty avoidance, long-term orientation

Which of the following benefits of workplace diversity contributes to organizational performance?

reduced costs associated with high turnover and absenteeism

Successful orientation results in which one of the following outcomes?

reduced first-year turnover

Which one of the following is an example of an efficient manufacturing technique?

reducing the amount of scrap created in the process of making a product

social responsiveness

refers to a company's strategy to respond to stakeholders' economic, legal, ethical, or discretionary expectations concerning social responsibility

A ________ selection device indicates that the device measures the same thing consistently.

reliable

Which of the following perceptions do employers typically have of older employees?

resistance to new tech

The decisions many managers make in today's business world typically involve ________.

risk, incomplete information, and time pressure

Managers cannot possibly analyze all information on all alternatives; they tend to ________, rather than ________.

satisfice; maximize

________ results in a solution that is considered "good enough."

satisficing

Which one of the following diversity factors has been called the "last acceptable bias"?

sexual orientation

Following Hurricane Katrina in 2005, WalMart sent semis loaded with items such as bottled water, diapers, and other daily necessities to the New Orleans area. We can say that WalMart exercised ________.

social responsibility

Baskins wants to build a nuclear plant because this will not add to his city's already serious pollution problem, while taking care of its electricity requirements. Baskins is following which of the social responsibility views?

socioeconomic view

Which one of the following dimensions of organizational culture refers to the degree to which organizational decisions and actions emphasize maintaining the status quo?

stability

In which one of the following environments do managers in an organization have the greatest influence on organizational outcomes?

stable and simple environments

Judging a person on the basis of one's perception of a group to which he or she belongs is known as

stereotyping

Organizational ________ typically contain narratives about significant events or people in the organization.

stories

The day before Disney World in Florida was to open, the sod around one of the resort hotels had not been laid. CEO Michael Eisner took off his suit coat and tie, rolled up his sleeves, and began laying sod. He instructed his managers to do likewise but many objected, saying they did not know how to lay sod. "It's not hard, boys," said Eisner. "The green side goes up." This is an example of a ________ that reinforces culture.

story

Which one of the following types of managerial positions is most likely to involve clerical duties?

supervisor

Companies that wish to emphasize ________ should develop it into the corporate culture.

sustainability

In a sole proprietorship, profits are ________.

taxed as the owner's personal income

Terry has recently been promoted from shift manager to department manager. As a result, ________.

the importance of his technical skills is reduced

Conceptual skills involve ________.

thinking about abstract and complex situations

In the job setting, African Americans are found to receive lower job performance ratings, be paid less, and be promoted less frequently than their white counterparts.

true

Licensing and franchising are similar approaches involving one organization giving another organization the right to use its brand name, technology, or product specifications in return for a lump sum payment or a fee usually based on sales.

true

Managers may have difficulty in the future in getting employees to behave ethically because teenagers readily accept unethical behavior.

true

Managers play an important role in dealing with various challenges being faced by organizations today.

true

Teams with diverse backgrounds performing interdependent tasks over a long period of time are more likely to experience conflict and resentment.

true

The main reason for the predicted stabilization of world population growth by 2050 is the decline in birthrates as nations advance economically.

true

t/f Managers today continue to see work specialization as important because it helps employees be more efficient.

true

Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. This principle is known as the ________.

universality of management

When problems are ________, managers must rely on ________ in order to develop unique solutions.

unstructured; nonprogrammed decision making

Your university has tried to promote the establishment of shared values so that all members will understand its beliefs. The university has established ________ management.

values-based

Which one of the following arguments on social responsibility states that a business is socially responsible only when it pursues its economic interests?

violation of profit maximization

Bettina likes to know the end from the beginning. She gathers as much information as possible before making a decision. Bettina likely lives in a culture ________.

with high uncertainty avoidance

In Germany, ________ are groups of nominated or elected employees who must be consulted when management makes decisions involving personnel.

work councils

In which of the following areas are consistent male-female differences observed?

work schedule preferences

The ways in which people in an organization are different from and similar to one another is known as ________.

workplace diversity

Geocentric

world oriented view, use best practices available