Managment & Leadership Final Exam

which of the following control systems is most likely to be highly effective?

A control system that provides information as often as is neccessary

Which of the following statements about financial aduits is true?

Audits are used to monitor accounting and financial systems within an organization

An____ budget forecasts the organizations assets and liabilities in the event that all other budgets are met

Balance sheet

Renu has the customer satisfaction statistics. Renu has

Data that requires analyzing and organizing before they will be of value

Why does the fixed-ratio schedule lead to high level of effort? a. Each demonstration of performance increases the probability of receiving a reward. b. Each behavior gets the person closer to the next reward. c. Employees expect that the boss can check on them at any time. d. Employees know when to expect their paychecks. e. Employees are able to avoid punishment.

Each behavior gets the person closer to the next reward.

Which of the following is a kind of grapevine?

Gossip Chain

Amelia believes that she tries hard to eliminate distractions and concentrate on her work, she will learn to do her job more efficiently. Amelia has

High effort to performance expectancy

Which of the following summarizes the financial performances of an organization over a period of time?

Income Statement

The Transaction-processing sytem for first level activities

Is an interactive system that locates and presents information needed to support a decision-making process

Which of the following is one of the pros of two-way communication?

It helps in building credibility

Is an intangible determinant of Individual performance

Motivation

A publishing firm will use____ budget to forecast and plan the demand for young adult books in Southeast Asia in the coming year

Operating

An organizational control system that enforces unique employee dress codes for different days of the week is guilty of

Overcontrol

Housing, clothing, and job security would all be included in which of Maslow's need categories?

Physiological

A publisher of children's books only uses recycled paper for all its products. This is an example of ___ operations control

Preliminary

A portion of LongTech's revenue is placed into a pool which is distributed to all employees. What type of incentive is this? a. Profit sharing b. Gainsharing c. Stock options d. Merit pay e. Individual incentive

Profit sharing

Because they are useful in identifying the cause of problems___controls tend to be used more often than other forms of control

Screening

Which of the following types of control focuses on leadership and tech control systems?

Strategic

How does the degree of difference in status between a supervisor and a subordinate create problems?

The greater the degree of difference in status, the more likely it is that the subordinate will suppress or distort information

Which of the following is true about individual incentive plans?

They are used to reward individual performance on a real time basis

Which of the following is most likely to be used for basic transactions such as approving claims at insurance companies?

Transaction processing systems

An employee at a mid-size organization argues that she has made more sales in a particular quarter than another employee. Which of the following features will the organization's control system possess in order to confirm this claim? a. Participation b. Flexibility c. Appropriate focus d. High standards e. Verification procedures

Verification procedures

When is the grapevine most likely to cause problems?

When the original message is ill-informed

Which of the following individual skills is likely to enhance communication effectiveness

being a good listener

A manager who applies budgets too rigidly may fall to realize that

budget adjustments may be needed when circumstances change

Theta Corp allows its employees to telecommute two days a week. This means that they a. have core hours. b. have compressed work schedules. c. are able to job share. d. have flextime. e. can work offsite.

can work offsite.

Rigo Systems has a fairly flat organizational structure. Employees have responsibility for controlling themselves, and rewards are given for group performance. Rigo most likely uses _____ control. a. bureaucratic b. decentralized c. financial d. mechanistic e. strategic

decentralized

___ focuses on how much people want something and how likely they think they are to get it

expectancy theory

Clara plays offensive pranks at her workplace, which were so far encouraged by her colleagues. To make sure that she does not repeat such behaviors, managers at the organization instruct her colleagues to ignore her actions. The reinforcement method adopted by the organization is a. recognition. b. punishment. c. avoidance. d. extinction. e. pay raises.

extinction.

Monitoring receivables to make sure customers are paying their bills on time is an example of__ control

financial

A manager gives her employees a variable bonus every month based on resulting cost savings every time they exceed their sales quota. This type of incentive pay is known as a. fixed-rate pay. b. profit sharing. c. gainsharing. d. lump-sum bonus. e. pay-for-knowledge.

gainsharing.

Which of the following is true of return ratio?

it shows managers and investors the earnings an organization is generating relative to its assets

Organizations that use the bureaucratic control are characterized by

limited employee participation

Madeline runs a lawn cutting service. She anticipates some increased expenses in her personal life in the next six months, and wants to earn more money to pay for them. Therefore, she has decided to take on additional clients and work more hours. Madeline's motivation is due to a. need or deficiency. b. negative reinforcement. c. low performance-to-outcome expectancy. d. dissatisfaction of physiological needs. e. need for belongingness.

need or deficiency.

Ashley sent an urgent text to her julio, her supervisor, requiring immeditate aciton, julio was in a senior management meeting and had his cell phone turned off. This is an example of

noise

If an energy company wants to discover the effectiveness of its wind-turbine division in a particular state, it will use a(n) a. liquidity ratio. b. balance sheet ratio. c. return on investment. d. operating ratio. e. debt ratio

operating ratio.

Eagle Inc. partnered with Welby Consultants to poll users about its latest product. Eagle wanted to know if it lived up to expectations and if the users encountered any problems when using the product. At the same time, Eagle tracked how many products were rejected by inspectors when they came off the assembly line as well as how many products were returned because of defects. This scenario illustrates an aspect of _____ controls. a. operations b. development c. strategic d. financial e. structural

operations

Quality control is a type of __ control

operations

Intertek's product quality inspections on finished goods indicates the defect rate. If the rate exceeds a certain level, the production manager is alerted and a process is implemented to identify and eliminate the causes. This is an example of _____ control.

postaction

A company that carefully evaluates job applicants is using ____ control.

prelimianary

Inspection reports are used to monitor the quality of raw materials delivered to manufactures. This is an example of

preliminary

Information that is useful in a given situation is described as

relevant

Derrick is running on a treadmill as part of a fitness exam. The treadmill monitors his vitals and adjusts the speed and/or incline based on that information. This is an example of _____ operations control. a. preliminary b. screening c. structural d. postaction e. decentralized

screening

Organizations make the decision of whether to have a centralized or decentralized international control system when they are addressing issues of ___ control

strategic

____ control focuses on how effectively the organizations corporate, business, and functional plans are succeeding in helping the organization meet its goals

strategic

Ana is a police detective in a metropolitan police force. She believes that she is just as good a detective as her male counterparts. Because she is female, many of her counterparts assume that she will type up their reports as well as her own. She has been doing this typing for a while and is increasingly feeling under rewarded for her efforts. In terms of ____, she will more than likely decrease her inputs by refusing to do typing for other detectives. a. the expectancy theory b. the hierarchy of needs c. Herzberg's theory d. the equity theory e. the human relations approach to motivation

the equity theory

What is the primary purpose of developing artifical intellegence

to use computers instead of people to perform certain business activitews