Managment test 1 part 2
______ rating an employee average on all dimensions
Central tendency
Two common reinforcement schedules used to change behavior are _____ and ____ schedules
Continuous and intermittent
Fixed ratio, variable ratio, fixed interval and variable interval are four subcategories of ___ reinforcement schedules
Intermittent
The use of 360-degree feedback is useful because it
Provides performance evaluation for all
The reinforcement schedules that produce the strongest behavior and are most resistant to extinction are variable ____ and variable _______
Ratio and interval
Skinner concluded that behavior is
Respondent and operant
Thorndike's observations that led to the law of effect were the behavior with _______ consequences tends to disappear
Unfavorable
Define performance Monitor and evaluate performance Review performance Provide consequences are the four steps for what system?
performance management system
Writing them down and rewarding yourself for achieving intermediate steps helps promote ______ to achieving goals
Commitment
Managers can provide tangible resources, time, contacts and coaching to improve employee ____
Competence
If a target behavior is rewarded every time it occurs then it is an _______ reinforcement schedule
Continuous
The theory that explains how people strive for fairness in social exchanges is _____ theory
Equity
Maslow's hierarchy of needs theory would predict that once the needs for affection and belonging are satisfied the for _____ will emerge as the most powerful
Esteem
______ represents the belief that effort will lead to performance
Expectancy
Piece-rate pay; bonuses tied to the sale of a fixed number of units is a example of a ____
Fixed
Paychecks (every two weeks or once a month); annual bonuses; and probationary periods is a example of
Fixed interval
The question " what intrinsic and extrinsic rewards will I receive if I achieve my desired level of performance?" represents which element of Vroom's expectancy theory?
Instrumentality
______ rating an employee high across all dimensions to make him feel good
Leniency
_______ rating an employee low for the year based on one late report at year end
Recency
The _________ schedules that produce the strongest behavior and are most resistant to extinction are variable interval and the other is variable ratio
Reinforcement
Goals that are specific, attainable, time bound and measurable are known as ______ goals
SMART
The theory that there is a purposeful if-then link between a target behavior and a consequence is
Skinner's operant theory
Specific, attainable and measurable are the key characteristics for _____ goals
Smart
Random supervisor "pats on the back"; spot rewards; random audits, random drug tests of athletes and employees; pop quizzes are examples of a
Variable interval
Slot machines that pay after a variable number of pull's lotteries that pay after a variable number of tickets sold is a example of a _______
Variable ratio